Went in to take my dog Ben for a grooming appointment. It was the first time in a long time that he's been in for a grooming appointment and I was extremely worried about him being to reactive, hard to handle, etc but when he went in and was serviced by Monse, he seemed to have had a great time and she did a lovely job as well!! I relayed my anxiety about leaving him there for a few hours and she assured me she will do the best she can and if anything goes wrong to give me a call right away. Thankfully, that wasn't necessary and within 2 hours he was ready for pick up. His haircut came out great and he seemed so happy and confident coming out so I know he was treated well! I'd definitely recommend booking here with Monse for your pups next grooming service. read more

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After nine years as a PetSmart grooming customer, I am finally taking my business elsewhere. I have used PetSmart grooming on and off for approximately nine years, and for the past year I have been a very consistent customer, bringing my Golden Retriever in every two weeks for a bath and brush, along with a full grooming service every couple of months. Unfortunately, over the last several months, both the quality of the grooming and the way I am treated as a paying customer have deteriorated significantly. I have increasingly walked away feeling as though bringing my dog in is an inconvenience to the staff rather than a service I am paying for. More concerning, the attitude doesn't feel isolated to one employee. The overall environment and the dismissive response I've received from management have left me with the impression that this is being tolerated from the top down. What ultimately matters most to me, however, is how the animals are treated. We personally witnessed a groomer become visibly frustrated with a dog, grab the dog, hold up the grooming tool in her hand and say, "See this? This is going to be what cuts you if you keep moving." Watching that interaction made me extremely uncomfortable about leaving my own dog in this environment. When concerns have been brought to management, the response has felt dismissive. There may be acknowledgment of the issue, but there has been no meaningful apology or sense that the concerns of a long-term customer are being taken seriously. The actual grooming service has also become increasingly inconsistent. Services that we are told are included in what we pay for are sometimes simply not done. On several recent visits, I have picked up my dog and found that she was still wet. Appointments that routinely took three to four hours are now being completed in approximately two hours, while at the same time the quality and thoroughness have noticeably declined. I don't expect perfection. I do expect consistency, professionalism, the services I paid for, and above everything else a grooming environment where I feel completely comfortable leaving my dog. After nine years, I no longer feel that way. My daughter, who has also been a customer, has independently reached the same conclusion based on her experiences and is taking her dog elsewhere as well. This isn't a decision I've made because of one bad appointment. It is the result of a consistent decline in service, customer treatment, and ultimately my confidence in the environment where I am leaving my dog. Losing two established customers should matter. I hope PetSmart takes a serious look at what has changed in this grooming salon, because something clearly has. read more

I had taken my dog many times before and Ashley was always wonderful. Never complained about him. My dog has bad anxiety around other dogs so she had always suggested that I make sure he's the first appt of the morning so he's on the table by himself before the other dogs. I did this and Ashley wasn't available so I booked with Madi. She was late arriving and rude. She did let me know that she would work on him first to get him out ahead of the other dogs... I called back 3 hours later and they tell me that he won't be ready for another 2 hours.... His appointment was at 8AM & they call me at 1PM to tell me that he's ready. 5 HOUR APPOINTMENT. When I go to pick up Madi doesn't say a word to me and had someone else hand me my dog. Then they charged me an extra $10 "handling fee" because they needed an extra person to hold him while on the table. He's a pretty small dog and if she had started him at 8AM (when his appt was) before any other dogs came in it wouldn't have taken so long. I will never go back to this groomers now. Sad because we loved Ashley. read more

We took my dog to get his nails grinded, we specifically told the groomer we did not want the clipped over and over. She decided to clips his nails against our wishes and nicked him. She tried to apply pressure to cover up the fact that she nicked him. Not only did we see it with our own eyes but my dog yelped. Then she tried to tell us she was clipping them to get his nails as short as possible for us, again we asked & paid for them to get grinded. Needless to say after 2 bad experiences we will not be returning. read more

PetSmart - A groomer clipping my dog's nails clearly surrounded by another dog's fur. - Pet Groomers Near Me - Palmdale, California

So I was in the store getting help from a great girl who was giving my pet a quick cut. I was watching on the other side of the glass and unfortunately I see her manager "Jerry" I belive his name was walk in and create a horrible environment placing his hand on her in a inappropriate way and she were visibly uncomfortable. I hope this gets addressed and he gets removed from his position. read more

My mother dropped our puppy Jon Jon off at pet smart this morning. You would've thought she brought home an entirely different puppy. Alyssa C. was the groomer that did this. When we picked up our puppy he was shaved all the way down. We specified a puppy cut. Alyssa said when we dropped him off that she didn't have to cut that much off & we pick him up absolutely naked. She said that he was matted. He's 4 months. Not only have we been brushing him lately but getting matted "at the roots" wouldn't even happen that quickly. Also she didn't cut his face because she said he was whining. If she needed help or felt she couldn't do the job she never should've never did it. I think she was both impatient & under qualified. When we picked him up the first time before having to bring him back for another groomer to finish up the job we saw how rough & impatient she was being with another dog. I can't imagine how she was treating our Jon Jon but she will never cut our puppy again. I'm so heartbroken & disappointed this is how his first experience getting cut was like. We are all praying this horrible experience did not traumatize him or change the course of the way his hair is gonna grow... Since being home he has been itching nonstop. So much that he's red. We are trying to get him to stop itching but you can tell he's irritated. We hope it doesn't get to the point of bleeding. We wouldn't recommend booking with Alyssa C. We took him to the vet. He now has a cone on his head because of a yeast infection. Not only that but the red marks we thought were from irritation are actually burn marks. Can you imagine the type of trauma that caused to a 4 month old puppy? Alyssa C. is a monster and does not care about animals. I don't think anyone at that store does. read more

I will give it five stars because my turtle loves the treats that they have. However, their customer service sucks and so it's four stars . When I came in I smiled and greeted the cashier and she didn't even look my way. When I asked for help she was useless . But now that I know what I want and need I get it and I leave. read more

PetSmart - My turtles - Pet Groomers Near Me - Palmdale, California

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They were amazing! My Frenchie had a wonderful time there! The staff were friendly, the cleanliness was spot on! I would recommend this place, and I would go again. read more

You guys cut my dog paw, took him to the vet, letting me know 10 minutes after you guys took him, didn't give me any number or name to follow with the manager on duty, he was supposed to be there for a grooming appointment, supposedly there are professionals there, I know accidents happens but this could had been handled better, and Janie please get another course to how to control better dogs and please make your company pay that, because if they fr made you pay those 465 bucks at the vet for the care of my dog, they don't give a shit about you, I didn't see no managers or supervisors face to represent the company, instead they sent a 20-23 year old to take responsibility of all by herself. This pet smart is the fucking worse when is about the care of a living being read more

PetSmart - Pet Groomers Near Me - Palmdale, California

Should've written a review sooner, I've been bringing my baby boy to get groomed here for a while now, we started with Alyssa C when they were a trainee and continued to after they got certified and now request them every time since, they've been very gentle and patient with my dog. Kuma whines and cries the whole time, he has a lot of separation anxiety and I've had a lot of groomers complain, rush him, and do a poor job just to get him out. I get it, it's annoying, and I apologize every time but Alyssa C and the girls here are very nice about it and still so kind to my baby so I don't worry the whole time he's gone. I trust them with him and he comes back so clean and nicely cut every time. They also took the time to tell me what combs I should use for him when he came in matted and explained it to me when I asked and he hasn't been matted since. I've moved through quite a few groomers but I'm sticking with this one for sure. Here's some cute pictures of my baby after he got groomed by Alyssa C I'll include one of what he usually looks like before a groom for reference. read more

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I have had several disappointing experiences with the grooming department, which have led me to feel scammed & disappointed. I have observed that some of the groomers and especially the grooming manager, Rey, become visibly upset when a dog brought in for a bath is not clean. It is unrealistic to expect a dog to be clean before a bath. The "Bath and Brush" packages are supposed to include a full range of services: nail trimming, sanitary trimming, a COMPLETE blow dry, paw pad trimming, anal gland expression, ear cleaning, and a thorough brushing. The groomers here truly do the bare minimum. On all my dogs I've brought here NEVER have any of them fully blow dried them, trimmed their nails, done a sanitary trim, an anal gland expression, ear cleaning, brushed them thoroughly or done a paw pad trim. They have always left my dogs very wet throughout their whole body which causes a strong unpleasant odor due to not being fully dried. The grooming manager,Rey, not caring about other customers hearing him, has talked about commission and added fees. If you want your dog fully blow dried as they should be, the grooming manager will say it's an extra charge. If you mention a sanitary trim as should be provided in the package, he'll say it's extra as well. Everything that should be included within the package is an extra charge because as he has openly mentioned before, it's extra commission! Clearly every service he & the grooming salon provides is just a focus on extra commissions rather than providing the services as advertised. According to PetSmart's grooming policy & their "Look Great Guarantee" if a service is not performed correctly, it should be rectified. Well that's not true at all at this location. I saw a customer come back in because their dogs haircut was super choppy and incomplete and the grooming manager called the store manager, Gabriel, and told him to do the cut but that the customer could no longer come back to that grooming salon for any service. They did this all in front of me and another two customers which definitely doesn't seem right to do in the first place. So if they don't do something right you can't even tell them because they'll ban you and your account from ever making an appointment there again. If you're looking for a grooming salon definitely go elsewhere read more

PetSmart - Groomer manager will say each service within the package is an additional fee so he can get extra commission. - Pet Groomers Near Me - Palmdale, California

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I used the TagWorks system with the brief prompts of an associate. The annoying system that makes you erase one to three characters off the end of the previous line in order to fit another line underneath. It knows which way the tag is inserted based on the loading peg and an intelligent laser pre-scan after you load it, but you should be loaded onto the peg face-up. It's easy! read more

PetSmart - TagWorks Pet collar tag machine - it engraves the tag while you wait. - Pet Groomers Near Me - Palmdale, California

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I love it here. I'm not sure if Greg is an employee or a manager but he's amazing, anytime he's working my experience is an automatic 10. I love coming to this Petsmart, never had a bad experience. read more

I will never bring my dog back here for a grooming appointment. Firstly they changed her stylist without my knowledge from a female to a male, then complained that she was "aggressive". she has never acted out in any way she is so sweet to everyone especially strangers. they left her half shaven than demanded that i go pick her up. She was not herself she didn't get up for two days, she wouldn't play or eat, and she has a rash near her private area. I 100% do not recommend you bring your furbaby here for a haircut. read more

I needed emergency formula for six bottle baby kittens I found. I did not have time to order it because they needed food immediately. It is kitten season. Petsmart Palmdale had two cans of powered KMR (doesn't dissolve well) and Zero bottles! It's Kitten Season! Your purchasing agent needs additional training. Obviously they have no clue! Very disappointing! I stopped shopping PetSmart a few years ago when they evicted my favorite dog rescue. I thought I would give them another shot. Mistake! I went across to Petco. They had just what I needed and their staff were friendly and helpful! read more

Lancaster location has horrible management!! Shop Palmdale location! Very friendly employees and great customer service!!

Great place to find everything you need for your pets. Great selection of products and the associates are very helpful and honest. If they don't know the answer they will be up front and tell you they don't know instead of giving you an answer that ends up being half or not at all true. Overall great place and of course gotta love how they allow pets to come in the store with you. read more

Will never be back bad business. They lost a long time customer. Always go through there rodeo fiasco in the grooming department and manager because they have high turn over. Not my fault and not my problem they can't employee regular staff read more

Tonight Tristan helped me with my numerous aquarium issues and questions. I can't thank him enough! We grabbed the moss ball. He easily could had put sales first and went with our request to buy new fish however he was adamant we fix our tank issues before introducing new fish. Thanks for putting the animals first. read more

I just rescued a Maltese 5 days ago & wanted him groomed before taking him to his vet appt...initially the guy said I can being him in 1145 & would take a little over 1 hour. No probblem... came back & checked in...no problem. An hour & half later I went in to ck on status...groomer went to lunch! I told them I had vet appt at 245...they said they'd let groomer know....omg I told them that when appt was made! Long story short...grooming was done well...but they'd forgotten to put his collar & leash so I had to go back AGAIN to pick up! read more

PetSmart - Groomed well - Pet Groomers Near Me - Palmdale, California

DO NOT GET YOUR PETS GROOMED HERE. The "stylists" are not professional and NOT properly trained or credited for grooming your lovely animals. Megan purposely cut the poor whiskers of my dog and when we gone to let them know, she was very rude and insisted that WE brought her in that way.. The manager doesn't seem to care for the compliments as well. Be aware that they do not care for the pets & how they leave the animal as long as they get paid. read more

For years I have been taking my pug to her favorite groomer named Gavin and he is the best groomer. The store implanted a new policy of which they will not groom any dog with a smooshed in nose. This is ridiculous, all the other groomers in town did not adopt this policy. I may sound like a Karen here but this is just very upsetting. I'll go to Petco, thank you very much. read more

PetSmart - Just because she's got this nose. Pet Smart discriminates - Pet Groomers Near Me - Palmdale, California

Usually I don't write reviews but today I had to create this account to talk about my experience at the Palmdale Petsmart today. I've gone in another time, great experience. Today went in, grabbed a few items for my reptiles and heard what I think was a manager or high up employee cutting off a coworker constantly, sounded rude to me. Petsmart please train employees better, too much nastiness at Petco not here too! read more

We got a new dog from a friend whose grandpa passed away. She's a poodle mix. Her hair was matted and needed a caring and good groomer. Theo I believe his name is did an amazing job. Our dog Pepper looked ridiculously fancy. Will definitely bring her to see him again. read more

PetSmart - Dog grooming - Pet Groomers Near Me - Palmdale, California

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I was offered to drop her by the manager, Greg everything was going perfectly fine. I feel like I was not given the job because Greg was interested in a cat that he wanted given to him for free but because the cat wasn't given to him for free he didn't want the cat anymore so I had decided to adopt the cat, after I adopted the cat, Greg started to show no interest in giving me the job anymore after three weeks of me calling Greg back-and-forth. He finally comes up with the excuse of my assessment came back and apparently I didn't pass it so he can't move forward with my application, even though I quit my job because he had offered me a job, I've been a customer of this place for over 10 years I will not be returning. This is beyond disappointing that he actually ruined a customer relationship by offering me a job that he never intended to give to me. I'm going to be contacting the lady that owns the Rescue I'm going to see if she can also follow complaint because I know that this Hass to do with the cat. read more

My dog Seven loves this place! She gets her bath and nail trim and the kids are great to her. I call to check on her and they give me an update right away. read more

PetSmart - Seven getting spoiled - Pet Groomers Near Me - Palmdale, California

I order online and pick up, it would be nice if I got what I actually ordered... check your bags before you go home, they may not be the correct items! I purchased 10 cans of the same kitten food and received 6 cans of adult cat food. It looks similar but simply reading the can would confirm which one it is. It does not have the nutrition my kitten needs and the morsels are too large for his mouth. There needs to be some oversight on what items are being chosen, I do not feel like the employee that packed my ordered knew the difference. I don't want my kitten to choke, thanks. The jokes on you Petsmart, you gave me a more expensive item after using an online coupon and I'm returning it for full price! read more

went into Petsmart to get something and found out that Halfway to Home was not adopting out any more. I got some foolish story. I am very disappointed to hear this, they have been doing adoptions for years. They are a very reputable and a very good rescue. I do know that they only place their dogs in happy, safe homes. If the home is not safe or they think it will not be a good fit then they do not adopt to that family or person. In my book that is doing their job and looking out for the animal. I guess I will have to take my business somewhere else. This is to bad Petsmart will loose a lot of business. KF Rosamond read more

brought my three puppies in. the staff was really nice and took good care of my babies. will definitely bring them back and recommend them to others. read more

If I can give this place zero stars I would. I scheduled a grooming appointment on the petsmart app for today at 730 this I work 45-60 minutes away from home. I received a call from them asking if I could move my appointment to 630 but since I was working I couldn't accommodate their schedule because at the end of the day that's what it comes down to them wanting to leave at 9pm which okay makes sense but then why would you have that option to have your dog groomed at 730pm. I've been to the location in Stevensons ranch and I feel like they bend over backwards for you. I've taken my dog at 730pm and they offered the time. We had come back from camping and he was a mess and they took him in with no problem. And it didn't seem like the manager cared very much since they didn't have the accountability to call me themselves they put the associate to call me. And I do all my shopping at petsmart. I'm not a customer that randomly shows up every blue moon my dog gets groomed every 2 weeks or month like clock work. I'm very disappointed read more

This is the best Pet store ever in the Antelope Valley. Always go in and receive great customer service not only from the employees but from the Management as well. Have dealt with Greg and Javier on many occasions and have received excellent customer service. They are always ready to help and always have the answers to my questions! I have never ever had a horrible experience in that store and am beyond grateful for them helping me out with not only my dogs but my exotic pets as well. They provide wonderful customer service and the store is always very clean which is a plus. This is the only pet store I will come to in the AV. Great store. 10/10! read more

I was impressed of the knowledge of this little old lady that helped me. I forgot her name but she worked for another company but mentioned that she had been working there 8years at PetSmart. But she helped me look for some read more

PetSmart - Dental Treats which they were out of. But showed me some other ones. So I got them instead. - Pet Groomers Near Me - Palmdale, California

Took my puppy Cooper for his grooming service and I absolutely loved it! Did the puppy package that included teeth brushing, nail trimming and grinding, and a oatmeal bath. He smells so delicious! Our groomer was Theo he was very knowledgeable, friendly and took care of our pupper very well! Loved our first experience and they sent us a picture of him read more

PetSmart - Pet Groomers Near Me - Palmdale, California

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The review is for the grooming and store in general! GROOMING: Was super easy to book the appointment now that they moved to online booking! Booked my appointment the same day for my little doxie girl to get groomed for the first time. I love that you can choose who you want even though this was my first time I had VICTORIA groom my dog. She did such a great job. I really wanted my dogs paws and pads to be well trimmed and she did an above and beyond job going to choose her next time. I keep looking at my dog like Who is that dog, can't be mine. Haha My dog looks awesome and it was money well spent! Thanks! STORE: always clean and helpful employees. Don't usually have to wait long in lines and If someone sees you waiting they usually open another register. Anyway, good location in the shopping center and super friendly employees! read more

PetSmart - Looking fancy schmancy after Victoria groomed her! - Pet Groomers Near Me - Palmdale, California

If I could give 0 starts I will!!! I took my dog for grooming and they cut her hair horrible, the worst thing that happened is that they hurt her vagina with the blade and they didn't told me, I called and they said well take it to the vet and you are in charge of that.... this is very upsetting, my dog has been crying for 2 days now and her vagina is very swollen, I had to take her to the vet because I love my dog, but PetSmart service was horrible..... never taking her back... this is her face after I brought her home and her vagina ... this is ridiculous read more

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My boyfriend and I were looking to add to our fur-baby family. We have a 9 year old Redbone Coonhound, and a 5 year old Belgian Malinois. Both of our dogs were adopted/rescued. We both feel we should adopt, not shop, so we went to one of PetSmart's adoption events. Both of our dogs are SO kind-hearted, gentle, and just giant balls of furry love. Yes they bark very loudly, but they are dogs. Malinois by nature are military working dogs...ours was not trained for that, so she is a very domestic dog...she loves to sleep. Our two dogs weigh between 70 and 85lbs. They're not small dogs, but they aren't HUGE. My boyfriend specifically wanted a Terrier, so we were looking for Yorkshire Terriers. We learned that PetSmart had multiple Yorkshire Terriers for adoption that came from a hoarding household. My boyfriend and I were SO excited, we were thinking of adopting not 1 but possibly TWO so they werent too overwhelmed with a new house with a new brother an sister that were MUCH bigger than they were. Our issues started when the agency at PetSmart asked us what kind of dogs we have; of course we were going to be honest! So we told them. The agency would not let us adopt until we brought BOTH of our dogs down to Petsmart and have the dogs get acquainted with each other to see if they would get along. First of all. You want to bring 2 dogs to a new place they have NEVER been, and you think that you will get an accurate read off of if they are going to be civil? No...that doesn't work...you're going to have multiple dogs stressed out in unfamiliar places with new people. Second: We showed photos and videos of our dogs showing what kind of personalities they have. I understand that it can sometimes be a process to put dogs together, but we do not raise our dogs to have a mean bone in their body. We decided to go back home and try to see if maybe we can go about it another way. A few weeks later, my boyfriend stopped by to grab a few things and he noticed ALL of the same Yorkies were still up for adoption. He spoke to another lady and she had a different story as to why we would not be a good family for a Yorkie....because he could get trampled and die due to the bigger dogs in the house. I am not sure how irresponsible these people think we are, but both myself and my boyfriend have important jobs in the Aerospace community...we do not lack common sense, we know how to train and handle our dogs old or new, I had a dog my whole life, my boyfriend has also had dogs all his life. After the second attempt we then tried to go through other agencies and we got beat out of between 6 and 10 dogs. Unfortunately we broke our rule of adopt dont shop because my boss's Yorkies ended up having a litter of puppies and we got one of hers. Our Malinois and Yorkie are best friends. They chase each other around the house or back yard, they bark at each other....our Coonhound and our Yorkie snuggle with each other on the bed. Not once has our Yorkie been trampled and is still alive and literally runs this household. It's a shame that we could not have saved 1 or more of the Yorkies in need...they would have had an amazing life with our family.... read more

Thank you to Madison who helped me with three complicated returns . She did so with a smiles and great professionalism. Also thank you to Staci who graciously cleaned up after my dogs indiscretion. Without embarrassing me or my dog read more

I have never been moved to right a negative review before. After considering the poor treatment I received at this store yesterday I feel compelled to warn others of the potential of being spoken down to and belittled by the staff at this store. read more

What happened!? The customer service has gone way down hill! We come here every week and the past few months have been awful. We have to search everywhere to find someone to help us and no one is open and willing. Today we walked in and waited near the fishes waiting for someone to help us (normally someone is there) and then since there wasn't anyone there we went to the front to ask for help but the three cashiers completely ignored us. We ended up just leaving and going to Petco. We're actually done trying to make this place work now. Unfortunately they lost loyal customers today. read more

I am furious! Half way to home has been asked to leave petsmart. Halfway to home is one of the best pet rescues in this valley. They take the time to make sure that each dog is matched up to the right owner. I have adopted a dog from them and I have helped unwanted dogs find homes through halfway to home. If half way to home is banned from petsmart then I will not be coming back. I will definitely tell my friends not to shop at petsmart either. Petsmart is obviously not the pet friendly place they advertise. read more