I am stunned at the Comment of Hang V. This Dry Cleaner is a discount dry cleaner, not a high end cleaner who can reimburse anyone with a damaged $1,200 jacket. Be discerning, I take my coctail, wedding and expensive clothes to a place where I expect them to reimburse me if they damage the outfits, not insist on on my whim of cleaning an expensive jacket at bargain prices. This place has done remarkable cleaning for my family for decades with recognition of my every instruction on our clothes. They are an efficient, reliable, honest and friendly firm. The clerk you had an encounter with has been their most trusted, hard working, honest employee. He was following the policy of the store, you should have respected that. One time, I left my credit card in the pocket of my blue jeans, this clerk called me to tell me to pick up my credit card from him. In this world of chaos, where can you find a worker like him? read more

Please do yourself a big favor and avoid this place. I've been coming here for over a year now. Every time I leave my clothes here something happens, it's either a brown spot, clothes smelling like they haven't been cleaned and the last straw was one of my favorite and expensive trousers disappeared. I asked the guy with glasses in the front what had happened with my trousers he got very upset and denied everything even though we had called and explained the situation before. Obviously the "mysterious disappearance of clothes " is an ongoing issue in this place. I'm taking my business somewhere else where they offer great customer service and take responsibility for their actions. read more

Horrible customer service and very rude. had a dress redone 3 times stain still there. Go elsewhere.

I dropped by Dry Clean Nova to pick up my clothes at 2:00 today. The signs on the windows clearly state that the shop is open until 5:00 on Sunday, but an employee was locking the door and making tracks for her car! I called her back and showed her the signs saying "5:00." She did unlock the door and wait on me and another customer who'd come along, but I have no doubt that she is now locking up again. Forget about posted hours!! Who even cares? Not Dry Clean Nova!! As I wrote this, ANOTHER customer came to the locked door. read more

Dry Clean Nova - Store hours... - Dry Cleaning Near Me - Fairfax, Virginia

Been coming here for 5-6 months. It was okay at first. Then I noticed weird stains on my newly dry cleaned or washed clothing. Happened once. I thought it was me. It happened again, but over 4-5 pieces of clothing in the same batch. Tried it again to verify. It happened again... Stopped going in fear of ruining my clothes... read more

I being bringing my clothes here to this dry cleaner for more than a year everyone are cool including the Spanish guys BUT the asian guy at the counter he has and bad attitude Seems like he hates working there, That's asian dude has a mental problems something wrong is happening to him. read more

I wish I could give 0 stars because they shouldn't even get one. My husband is active duty and had brought his shirts to be pressed, they put a double crease in the sleeve that I had to fix, okay that should've been the dealbreaker there. A week later he drops off my favorite wool Façonnable coat, this is a vintage coat, with impecable seam work. I picked it up and noticed when I got home that the seams had been redone with a serger machine with white thread, (my coat is a heather grey, Façonnable would have never used a serger to finish a seam let alone with a different color thread). On the top of the coat I am noticing part of the seams are coming undone. I had dropped off another coat before I noticed this disaster so I came back the following day to retrieve it and speak to the manager about this disgrace. The Manager/owner had gone for the day and the gentleman in the front insisted that they didn't do it and it was dropped off that way. I don't know what is worse, the fact that they ruined my absolute favorite coat or that as business they don't even have the courage to tell their clientele when they messed up and how they plan to fix it. The audacity of the cashier to tell me the coat was dropped off that way, as if I couldn't tell the difference. I AM A TAILOR! I sincerely believe that had they called me over the weekend (which they can do because they track your stuff by phone number) and told me what had happened I would've picked it up, in pieces if I had to, and would've fixed it myself. I would've appreciated that, probably not brought anything more to the shop but I wouldn't have left this review. But I hope that if this doesn't stop you from dropping off with them, it at the very least forces you to take photographs of the items you drop off and review the items before you leave. read more

Dry Clean Nova - The left is how ALL of the coat's seams were done originally. The right is their version of sewing. - Dry Cleaning Near Me - Fairfax, Virginia

This Clean is extremely unprofessional and rude. Since the new management they haven't needed the customer. The Owner barely speak English, the Asian guy in front, I believe his name is Danny, is extremely rude and unprofessional. He could not speak English and he told me that I am a stupid person. It was so rude and unprofessional. I have the suggestion for this store, they should close and never doing the business anymore. It is because they are stupid. One of the employees in that store told me that the Owners don't care the customer. Will you come back the store that is rude and unprofessional? read more

Fast, friendly and reasonable priced! I had a stain that another dry cleaner left and they managed to get that out!

I have been coming here for over 3 years, for all my shirts and dress pants. I normally come in with a large basket of over 20 shirts, several pairs of pants, and a few of my fiancees clothes as well. The prices a great, and the service is fast. When Ive had buttons come off, they will sew them back on free of cost. I had a few other minor tailoring issues they could also address for a reasonable price. There has been one item misplaced in two years, which was found within the day. Not sure where all these bad reviews are coming from, but you are crazy not to try this place! read more

Believe all of the REAL reviews and don't go here unless you want them to damage your expensive garments! Luckily, I was there when they slightly damaged some guy's suit and I overheard the manager tell him that he should pay to have it repaired; otherwise, she will have to write in the system that they repaired it for him and if there is something that gets damaged again in the future, whether it's a minor damage or a more expensive one, they won't be able to repair it. A customer shouldn't have to pay to fix what the dry cleaner damaged just to avoid the possibility of them not paying for a more expensive damage that the dry cleaner will cause in the future. It's not a way to do business and I'm glad that I witnessed it.. read more

Used to be my go to, they raised their prices and service also went down. I've also had some buttons removed. Last straw was when I was running TWO MINUTES LATE, asked if they would wait cuz I was stuck on traffic. Got there and they were closed. read more

It's super affordable and I've never ever had any issues with damaged clothes. Hoping it stays like that. The staff doesn't really speak English so it's hard to be friendly with them. My sister, my roommate, my boyfriend and I, use this place. I like this place because I drop my things, pay for them, and my boyfriend picks them up with my phone number. Their system has worked for us, I don't need to give him a slip. I've repaired a few things here too and It's $5 for anything doesn't matter how big or small it is. I had one pair of pants that had two areas that became unstitched. One was very noticeable, reason why I took the pants here. Well, right next to this one there was a second one, it was just a few stitches that were becoming lose and it was not noticeable. Weeeell they charged me $5 for each. I tried to tell him that it should be only $5 because that was the same region, but he didn't understand me/ or pretended not to. Also I got charged $5 for each hem. Overall I paid maybe $3 to get these pants dry cleaned and $20 to get them fixed. I will definitely continue to use this place to dry clean but for fixing maybe somewhere else. read more

Disclaimer: Drop your clothes off here if you never want to see them again. I could not be any more frustrated with them. My advice to anyone who still plans to come here to have their clothes lost. They don't take responsibility for any lost items so make sure you take a picture of all of your clothes before you have them clean it. read more

Love this place. Try many dry cleaners but this one is one of best for sure! Highly recommend especially if it's convenient for you, I drive from Tyson just to drop my laundry there Try and you will not regret, professional and friendly people working there! read more

Had a great experience on my first visit. I had a lot of stains on one of my shirts and they did a great job getting them out. In by 9, out by 5. I started going here because it was on my way to the office - conveniently located on lee hwy. Great place, highly recommend. read more

I've been a loyal customer here for 3 years. They were mostly good, until recently. We took them a very expensive duvet cover ($400). It was only a few months old and had NEVER been cleaned in any way. It was in perfect condition, just needed to be freshened up. When we came to pick it up, they had ruined the finish and color (it was fading). And there were threads coming out in random spots. We complained and asked them about it, and they stated it was already damaged. This pisses me off. Just man up and admit you screwed up. Don't lie to my face and say it was already like that. I know it will never be the same again, and I never asked them to even replace it. We asked for a refund of the $30 cleaning cost, and they refused. They said a manager would call us to talk about it, but nobody ever did. You just lost a loyal customer b/c of it. There are PLENTY of dry cleaners in the area and we'll be going elsewhere. If someone from the store reads this, contact me, makes it right for me to the best you can, then maybe I'll edit my review and consider coming back. read more

I come here on a weekly basis and I've spent way too much here. However, I keep coming back for a reason! So far I've had no issues with my dry cleaning and the staff is nice! Keep it up! read more

The attention to detail here is not even a factor when it comes to dry cleaning and creases. You would think that have a garment creased would be something that would be in their wheel house. I dropped off military uniforms that need to be creased in certain areas. When dropping them off I showed them the pre-existing crease that all they had to do was follow and I ended up getting double creased all over my garments. You get what you pay for.... if you don't care about garments being dry cleaned or pressed correctly and need a quick and cheap job done then this is your place. read more

I just picked up my dryclean as a 1st time customer. I swear they didn't clean my dress. It looks exactly the same as when I dropped it off this morning. They charged me extra for the linen tie you put around the waist and that looks the same, not even ironed straight. I went through the stains and my flax seed from the granola I spilled came off of the dress. Flax seed. It's a seed, not a stain. I honestly don't think they cleaned anything. I'm too disappointed to go through the other cloths. I'm just going to take the whole bag of clothes to another cleaner. Sucks because I really wanted to wear the dress to work tonight. read more

I just discover a new Dry Cleaning place that is now under new Management and it's awesome. The price is great and the service is definitely classy. Dry Clean Nova is off of Lee hwy and is near Merrifield and Vienna. They do alteration as well and have great hours. read more

Dry Clean Nova - Dry Cleaning Near Me - Fairfax, Virginia

This used to be my go to cleaners but lately the chemicals used have been unbearable. There's a strong chemically scent to them. I couldn't figure out why I was getting horrible migraines more than normal and discovered it was the dry cleaned clothes. I started cleaning them myself and no problem. read more

We've been using Dry Clean Nova for 6 years and they do a great job. They've gotten countless stains out, even baby spit up from suits with both of our newborns. They're always on time and have never lost or damaged anything. I even had them clean and preserve my wedding dress - it's beautifully done. Then this morning I was wrestling with a very large bundle of dry cleaning, my wallet and laundry bag, and herding our toddler. The cashier offered to carry my dry cleaning to the car and hang it up for me. It was a hot and humid day and this bit of help was so much appreciated. The service and staff are great here - we highly recommend them. read more

I have been a satisfied Dry Clean Nova customer for two plus years and found them to be extremely dependable and affordable. Excellent service! read more

I've been going here consistently for 5+ years and I've never had a bad experience. I've had dresses, tops, shirts, sweaters, costumes, and pants cleaned and they always come out perfect. Love the staff here and how quick they do turnarounds (in before 9am our after 5pm same day). Prices are very very reasonable as well ($2 a piece)! read more

I've been going here for many years and the dry cleaning is average to below (sometimes there is a residue left on clothing). But, there's one really important aspect to dry-cleaning that is absolutely horrendous here and that's the parking. With dry-cleaning, customers need to be able to get in and out quickly as it is a menial task. On several occasions, I've experienced this later in the evenings and it has gotten progressively worse. I complained to the help there and they said there's nothing they can do as the landlord and owner choose not to do anything about the non-customers occupying customer designated parking spots. Sadly, I will never go here again as it is more trouble than it's worth and there are plenty of options in the area. read more

Want to be lied to? Well, this is your place! This place gave me the runaround for three days. Last Thursday, I brought in a large, theatrical curtain (20'x10') and inquired as to whether they could clean it. They said yes and charged me $20. They also confirmed it would be done in the early evening on Saturday, as I had to have it to hang in a theater by Sunday. This is at the Annandale location. I came in on Sunday afternoon to pick it up. No sign of it. I had the clerk call a manager, who insisted it was in a big green bag. No such bag existed. Then the manager said that they had cleaned it, but wanted to clean it again because they didn't like the way it came out. They promised Monday after 5. I went in on Monday, no curtain. I asked the clerk to call a manager again and was told it was "probably" at their other location, where they clean stuff. I said she needed to call over there and get someone to look for it and confirm that it was there. She said, and I quote, "The man working there is alone and doesn't know how to look for it." I replied that it seemed as though she was saying the man was physically incapable of walking around and looking for a giant, red, 40lb curtain. She said they'd call me tomorrow. I said she needed my phone number to do that, and she said she didn't have a pen. I told the clerk to write down my number, but she had wandered away. I got a pen from their desk, a piece of paper, and wrote it down. Because the theater needed the curtain, I decided I had to skip my plans (which were important for my business) to go to the Fairfax store. Lo and behold, there were 3 men working there, one just sitting around. I went to him and told him I needed that curtain. He found it *right away*...but it hadn't been cleaned at all. So basically, I was lied to and given the runaround. I got my $20 back after a 4th visit to the Annandale store, but that curtain (which costs hundreds of dollars to replace) will probably be stained forever. Do not give a place that lies to their customers your hard earned money. read more

Have been using their service for the past 5 years, I always liked the service until recently. We gave a large batch of clothes for dry cleaning and after pick up we realized that we were missing 4 expensive items, such as shirts from Nordstrom, cashmere cardigan etc. When we contacted the place, we were transferred to Irving who is their manager. He told us that there is nothing he can do but at most offer $50 store credit. They kept on asking if we were sure we didn't have the items at our house?!!!! It was more then $400 worth of items got lost and no one wanted to compensate us. Such a disappointment, we will never be coming back! read more

Have been coming to this place on and off for years (I travel and move a lot) and never had an issue. It's affordable and they do a good job. I've never had anything go missing or ruined. read more

Came here a few times... They lost one of my shirts and offered me $15. I told them the shirt cost at least $80 but they won't do anything else about it. They also broke two buttons on one of my jacket and it was wrinkly when I picked it up. The guy behind the counter dares to ask "you SURE the buttons weren't broken already?" Yeah I am never coming back read more

This place is very reasonable for dry cleaners . They do an amazing job for the price and the people are super friendly . People only write bad reviews when the establishment mess up once and they never give them a good review . read more

I've been using Dry Clean Nova for a couple of years - first on Lee Highway and then on Annandale Road once it opened. I have had really good experience with all of my cleaning. If you have buttons you think may be fragile, just tell them and they will foil wrap. They have done slipcovers, bedspreads and clothing and done a great job on all of it. Once I received a phone call from them because they had apparently sent someone else's garment home with me (I hadn't opened the bag yet). That person had my sweater. It was an easy fix and I give them credit that they could figure out who got the wrong piece. It was a minor incident in a business that handles tens of thousands of garments. It's a great price cleaners that does a very good job. read more

I had used Dry Clean Nova at the 8629 Lee Hwy location for twelve years (at least once per week). they are affordable. However, recently I put a new Calvin Klein suit for its first clean. Because I only wear this suit occasionally, I did not notice till last week that they had returned the suit with the wrong jacket (right size but the jacket was an Alfani). They REFUSE to accept responsibility for the switched jackets. This is not the way to treat a twelve year customer. read more

I had 5 pants altered and paid $120 total for the alterations. I asked exactly what I'm paying for on each pair of pants before she hemmed them and rather than give details, she tells me the charge for each pair. I get home to try them on and the hems are still too long on two pants and the zipper isn't fixed on one pair. She tells me one pair she didn't hem because I didn't want it hemmed (even though she did pin them to hem them) and she tells me I didn't pay for the zipper (even though I said at least 4 times that I need the zipper fixed "yeah, yeah, the zipper" was her response.) Don't take your alterations here-that woman will rip you off! read more

I use this location for its convenience, price and quick service. I've never had and issue here and the staff actually remember me when I walk in. Like most dry-clean places, if you arrive before 9:00am, your clothing (mostly shirts) will be ready by 5:00pm. Ask if your pants, ties, etc will be ready. read more

Only came here because they were open until 7pm on Saturday. I give them high appraisals for that seeing that the majority of dry cleaning places in the area close at 5pm on the weekends. They offer same day pick up if you get your garments in by 9am which makes this place better than other dry cleaning places that I have visted. I, however, will not be back because this place is out of the way for me and I learned my lesson not to wait untill 6:45 to get something dry cleaned on a Saturday. read more

I am so happy to have found a dry cleaners with low prices and high quality. I definitely recommend this place for dry cleaning!

Not too long ago I received a phone call from the store manager assuring that practices were changing and apologized for any mistakes that may have happened not under his watch. I agreed to come back and try it out again! So far so good. :) read more

High quality cleaners, fast service, at a very competitive and affordable price. I spoke to the manager, who provided an immediate and thoughtful response to a customer concern. My conversation with him was refreshing and I found him to be most respectful and interested in running a terrific business. Am very impressed. I would ask standard readers of my reviews to disregard completely my earlier post, this business. Thank you. read more

I have been using Dry Clean NOVA for over a year now and have been very satisfied with the quality of their services considering the low prices they charge. You can't expect the quality to be the same as it would be from a place that charges 3 times as much. But I do think Dry Clean NOVA offers excellent value for the money. They are also reasonably convenient for me to get to on the days I work nearby in Fairfax. And I like the longer hours they offer even though I don't usually get to take advantage them. In addition, Dry Clean NOVA offers alteration services that I have used a number of times. The quality and prices here too have been excellent. And the staff overall is quite friendly and accommodating. Also nice is that they do take credit cards which some discount dry cleaners don't. I'm very happy to have found Dry Clean NOVA. I had been using a discount dry cleaner in Maryland whose quality and staff courtesy, etc. wasn't nearly as good. read more