They had my computer for FIVE weeks before someone finally admitted they didn't know how to fix it. I had been told they ordered a new motherboard on June 12th and every time I called (heaven forbid they call and keep you updated) I was told "we are waiting on the part". I found out yesterday (7/3) it had NEVER been ordered because for "a couple of hundred more, you can get a new one". This was 2 years old and I am on a fixed income... Today when I got there, the young man brought it out and said, "It wasn't able to be fixed". It then took another 30 minutes for them to find my power cord!!! Before I took it in, I called to ensure they could also work on desktops and was reassured they could. I would not refer them to my worse enemy, much less a friend. Oh, and don't try calling after 5 PM (they close at 6) because they won't answer and let it go to voice mail. read more