4/16/26- After…read moregetting a very reasonable pair of glasses in Japan.. and within an hour... I knew I had to try Eyemart.. Had our exams next door- Dr.Long- very nice and professional- Loved the free extra pair of glasses! Went with my go to Ray Ban sunglasses (for fishing).. and all around outside .. Staff was very helpful and customer focused.. Prices are a lot less than going with a regular optometrist..

I stopped by to find a few pairs of inexpensive sunglass frames to go with my expensive progressive…read morelenses prescription. The place was buzzing with customers but they were short staffed. My wait to be seen was maybe 20 minutes, but that gave me time to browse. I was treated professionally by the staff member and she was thorough as well. I was sent a text about 2 weeks later that my glasses were ready. This time the store was fully staffed. My glasses were adjusted a bit and I was on my way.

I had a great experience today at Costco's vision department in Reno. Peter provided the kind of…read morecustomer service that makes you feel genuinely cared for, and he is a real credit to Costco. He was so helpful and thoughtful and I appreciated all his time and expertise explaining and making sure all my needs were met. Thank you Peter!

Casey is the best and the Costco Selection has so much. They…read moretake card and outside rx and they are open on a Sunday which is rare :) I am getting some Cecile glasses but they also have parada and Gucci and other popular designer Brands

The most wonderful business I have ever been to. Courteous, kind, efficient & thorough. I would…read morenever have my eyes checked anywhere else. The doctor has a great personality, making it fun to have your eyes tested. The people that work there are very helpful in selecting your glasses. They have a wonderful selection. My salesperson, Kathy, already knows what would look good on me. She always chooses a few for me right off the bat. I don't have to like them but it gives me a head start when making my decision. It is a costly endeavor, so be ready to invest a few-well worth every penny.

The owners of nice guy except all he is in for the show he's got tons of glasses that you're not…read moregonna buy I went in there, he says well there's nothing wrong with your eyes is better than last time but there's a little pigment I want did he write it down on paper now so I don't know what was wrong with my eye goodbye

I had an expensive pair of sunglasses with a broken frame that caused a lens to fall out…read more I thought I'd have to throw them out, but recalled years ago that Michael at EYEGLASS REPAIR at 141 Vassar St in Reno,NV rehabilitated prescription eye glasses, so I took my broken dark glasses to EYEGLASS REPAIR and was gratified Michael was able to promptly make an affordable repair saving my glasses!

If I could give 0 stars, I would! I dropped off my glasses two days ago. When I arrived, no one…read morewas there but there were instructions on the door to put your glasses into a supplied envelope with your phone number. There was another customer who pulled in. She had been there before and dropped off her glasses (in the envelope) and was trying to pick them up. She had used his service before and been satisfied. So I followed the directions and put my glasses into his mailbox. I have been unable to reach him since. Left phone message and texts. Tried to leave another phone message today and his mailbox was full. This is my only pair of glasses! I am very unhappy. Do not leave your glasses here if you want them back!

Finding new healthcare providers usually isn't easy, but in this case, it actually was. Mayberry…read moreVision is close to home, takes our insurance, and has very high ratings. After visiting, I can clearly see (ha ha) why! The location is beautiful inside (so uplifting and spacious) and out (next to Betsy Caughlin Donnelly Park). The staff is friendly and highly professional. And Grace and Dr. Belaustegui did an amazing job with my screenings and exam. Everything was thorough and informative, from discussing my eye drops and ongoing eye care (wear your sunglasses and take long blinks!), to a whole eye scan that showed exactly what was going on in my eyes without needing a tedious and inconvenient eye dilation. Although I only needed a slight adjustment to my prescription, my new glasses are perfectly configured for computer use, which has already resulted in noticeably less eye strain! Meagan was also very helpful (and patient) with finding the new frames and walking through costs. Highly recommend! TIP: Plenty of onsite parking; take a little extra time and walk through the park while you're there.

Fantastic eye care center end to end -- from the warm reception (with quality donuts and coffee!!)…read moreto the friendly and knowledgeable staff and well-designed interior, to the cutting-edge exam equipment, this is an A+ business all around. I did my vision check with Grace followed by an in-depth analysis and discussion with Dr. Belaustegui, and I really appreciated the thoroughness of the whole process. In addition to the exam, they got into the science of eye care and provided detailed information about my particular needs. Afterward, Meagan was very patient and friendly in helping me find just the right set of frames (of the 300 or so options they seem to have--all really nice and hard to choose from). We had a really great experience at our previous eye doctor in CA and were worried about finding a comparable place here in Reno, but Mayberry Vision allayed those worries and has proved to be a top-notch option.

I end my entire family come here for our eye care Very…read morepleased with Dr. Kappas The entire front desk area does a good job I do not buy my glasses here and get them at Costco instead, but I'm a notorious penny pincher.

I have been going to Reno Family Eyecare for many years. Dr. Mariah Smith is my Eye Doctor. Thank…read moreyou to all of the girls at the counter that helped me with all of my questions, for my upcoming yearly glasses appointment. A big thank you to Sarah R for helping me shop for my new, very cool, Artsy everyday glasses with progressive lenses & dark transition in the sun. Also, I love m new Sunglasses/Safety glasses. They will have transition and polarization to protect my eyes from the sun...as well as, real official stamped safety glasses. My appointment is next week. I came in early to choose my new glasses for my upcoming yearly exam & glasses prescription. Everyone should come in early to shop for their new glasses. It makes you feel so confident because you know you chose special glasses you will love & be proud of, for the next year or more,of your life. Choosing glasses is a personal shopping experience and I loved my experience today with Sarah. Thanks again Reno Family Eyecare, see you next week. A very proud Eyecare & glasses customer. Julie A

Price, quality, professional, and quick. A week later I…read moreneeded a repair, instantly handled 100%!

What can I say, it's Costco! We were helped very quickly,…read moreand guided through the entire process. We got 2 pairs of glasses for far less than from an optical store that specializes in optical. Both pairs were done in a week. VERY HAPPY. The frames were 1/4 of the cost from others, and the "Perks" since it's Costco, are awesome.

Top notch ! If you're looking for professional service with licensed opticians then this is your…read moreplace !

The ladies were so friendly and welcoming. They made sure all of our questions and concerns were…read moreanswered. The store was clean and very easy to look around. Very relaxing environment honestly. We definitely have made this our glasses go to place. Highly recommend!

Love Lenscrafters. Have been going here for years. After visiting the optometrist, we went to pick…read moreout glasses for my husband. There were a variety of styles in our price range and I love the effort they put in to fitting your glasses to your face!

Erica, the manager is fantastic to work with. Very experienced and great advice…read more Came in to buy a set of prescription sunglasses. Great job fitting the right ones and a great price!

Classic lack of customer service. Like the review for Tracy R, I was told my glasses would arrive…read morein 2-3 weeks. The online access and AI phone system said pending or shipped ... which clearly they hadn't. It took multiple calls to get answer. It took well over 2 months to get my glasses. That was at the start of the year. Now, 4 months later, the plastic covering over one of the arms slid off and is lost. I went in to get another one. After a few minutes, they asked me to come back later. Hello, I can't drive without my glasses. 25 minutes later after 3 staff people looked at them, they handed them back, said they couldn't fix them and maybe I can over the plastic for the arm online. I asked them why they didn't order it for me, since they slid the frame. They said they couldn't and just stared at me.

If I didn't have such a hard time getting contacts my review would be completely different…read more The doctor is nice. The older woman who works the desk is very patient and nice. This location is out of the way for me and I don't have daily childcare, so it's extremely difficult to visit office like this on the fly. What started to push me over the edge was the fact that the Double R location couldn't order the contacts I had tried from them previously with my very first visit with them. For whatever reason they didn't put the contacts that worked great for me on record. So when I went to try to order the contacts I wanted, the double our location so they'd call me back and never called back. Then I called back again when I was feeling less sick and they told me they never promised to call me back and to call the midtown location. At this point, I'm deciding to order from somewhere else. So I called the midtown location for them to email my prescription. The guy on the phone refers me to the portal. I told him there's no login screen on the website to be able to create an account or login to access those forms. He suggests that there's a link to create an account and access the patient portal from my email. I told him I've checked all my emails and there is nothing. I read the contents to him and he doesn't seem to believe me or acknowledge that maybe just MAYBE that access is missing from their website and emails. Condescendingly he tells me I'd be able to print these prescription forms as much as I want from the portal. He eventually agrees to email the prescription. I've gotten that just fine. If I could access the portal I would have never bothered calling. To prove a point, I removed my personal information from the screen shots and I'm showing both the email leading up to the appointment and the one after the appointment. There's no login or account creation link. I'd post a screen recording of the website if I could. I'm not inept with tech. If anything user experience will UI/UX is the bread and butter of my career. It's the fault of the designer if a simple login page cannot be found by the end user. With an employee of a small business, they'd have the means to relay the information that this isn't accessible to their patients unlike a large corporate business. So I would've expected more curiosity considering this would make their job easier. I'm sorry about the book written but all around the aftercare of this whole brand is abysmal. It's hard for reach a human and 3 out of the 5 times I've had to talk to a human has lead to poor treatment. Myself, my husband, and my Dad in Law were patients here. We're definitely not coming back.