After many years of not seeing my Optometrist, I had a full eye exam done at Valley Eye Care in…read moreGardnerville. I felt lucky coming out of the appointment (Dr. Amanda Brewer) with a healthy eye opinion and a reasonable progressive prescription. After a few months of using my new spectacles, I noticed that my eyesight was actually getting worse. So back to Dr. Brewer I went to look at my prescription. What she found instead was that my cataracts had grown, and it was time for surgery. She then referred me to Dr. Caleb Morris at Nevada Eye Consultants. Nevada Eye Consultants is quite an operation, full of patients, doctors, and support staff. I was efficiently shuttled from room-to-room including another eye exam, some follow-up, 1:1 time with Dr. Morris, and the insurance person. This experience kind of reminded me of taking my then step-daughter to the Orthodontist to see if braces were required. The visit being 1 part Doctor and an equal part being treatment and financing options. I thought Dr. Morris was great and as another review rightly stated: From consultation to surgery day and follow up- professional, clean, communicative. Note that Surgery is done next door at the Eye Surgery Center of Northern Nevada.

Recommended by a coworker. I was scheduled pretty quickly for my initial appointment 2 days…read morelater... 5 days later did official eye measurements for my cataract surgery... cataract surgery 28 days later, will update that at the end of the month once it happens. They have diffrent levels of cataract surgeries i opted for the lowest one my insurance covers. The other levels is cash price on top of the insurance.

I had my lasik in November 2021 with Dr. Rothman. My eyes weren't perfect initially but I was…read morepleased with the results. Immediately post op my corneal flap "moved" and they had to take me back again to fix it. I was not medicated enough for the procedure, though I should have spoken up they could have assessed me better. The dry eye was pretty significant for almost a year. I did not have astigmatism prior to my LASIK; I now have irregular astigmatism in both eyes caused by complications from this procedure- either due to dry eye or incorrect measurement during procedure. I regret getting it. Just do your research. The office was friendly.

If you value your sight, do not let Dr Rothman touch your eyes or any eyes of those you love. My…read morehusband had Lasik through Lasik of Reno. We have lived the fallout for the ten years since. This doctor will operate on anyone willing to cut him a check. Regardless of whether or not they are a candidate for Lasik. His office is an assembly line. You are just a number. They care not at all about your well being. Lasik is a voluntary procedure- you sign a waiver saying this. That's fine. You accept the risk as we did. But you trust a medical doctor to inform you if it is reasonable to proceed. My husband was never a candidate for the procedure yet Rothman operated anyway. After my husband's failed procedure, Rothman recommended additional surgeries. Not to save my husband's sight. But instead to save his own ass. This made matters worse and created a situation where his corneas were unstable. When we fought them on the corrections, we were immediately given a full refund. No questions asked. A paltry sum in exchange for destroying my husband's sight- a builder and father of two. But with anything that is elective, that is your recourse. We have lived through ten years of over two dozen additional surgeries to try to save his corneas. We've seen specialists at UC Davis for scleral lenses to correct the corneal ectasia caused by Dr Rothman and we are currently doing everything possible to avoid complete corneal transplants due to this doctors incompetence. Other trained surgeons in the Reno area call the patients unfortunate enough to endure surgery at Lasik of Reno "Rothman's Rejects". And no I'm not kidding. Some surgeons and doctors in this area will refuse to see you if you've let him operate on you. Please don't trust these people to touch your eyes.

Dr chang recommended a more expensive surgery for me than I really required..( $4400.00 more than…read moremy insurance would cover). When I questioned him about the "whys?" he came around and said it was actually "Not" necessary!" He eventually told me I did not need it, and the basic eye surgery would suffice. I expect any doctor to be forthright, honest and caring in their communication with me. Not a salesman trying to upsell me a more expensive car! I did not follow through with surgery there.

Best I surgeon in town nice place nice nurses nice and everything wouldn't worry about going backread more

I needed to find a new optometrist that was closer to my work and home. Jennifer Shane and…read moreassociates had good reviews and I was happy to see I could schedule online. A week before my appointment, I realized I had overbooked myself with another Dr appointment and needed to reschedule. I called the office and the woman at the front desk argued with me stating I had already rescheduled this and she needed to know why I was doing so again. I explained I had not rescheduled, this was my first time calling the office but she did not believe me. I'm not sure why she was so argumentative or why this mattered. I ended up cancelling the appointment as this is no way to treat a new patient. There are plenty of other optometrists in the area that will have better customer service.

So I usually go to Costco optical since I worked there and my insurance said I had to go there…read morewhich is fine. I just got new insurance and tried to go to Costco and they seriously have the worst customer service which is sad because I worked there for more than 9 years. I looked up different eye places and saw that this office wasn't far from me and they looked really clean and professional. I gave them a call and asked them if I could just get my glasses there since I had already seen an optometrist and had my prescription. They said it was no problem at all and gave me their hours. I came in and it was a little busy which was expected since I didn't make an appt or anything since I was just getting glasses. They have such a huge selection!!! I was in glasses heaven! I tried on clear lenses and also sunglasses as well. I found my perfect pair. Looked at the price tag and ouch it was a $500 pair of sunglasses. Hahaha. I said to myself, dang it why do I have to have expensive taste? But knowing that my insurance would cover some of it I tried them on with the assistant that helped me and I fell in love. I never heard of Tom Fords but apparently they are a really good brand. They do have many other brands here that are higher end and mid end and lower end also. But they were overall very nice and professional. I will be coming here from now on and brining my kids here as well. Thank you guys for my amazing sunglasses!!!

I visited Dr. Plecha's office for my annual eye exam. When I arrived at the office, the waiting…read morearea only had two other people and they checked-in ahead of me, for a little bit, I had the whole waiting area to myself. After being shown to the exam room, Dr. Plecha walked; he's always been friendly and he performed the eye test professionally; everything was very clinical. His assistants were very reserved and polite; overall, my visit was a positive experience.

This office is either incompetent, negligent, fraudulent , or all three. The problems started…read morealmost a month ago. I called the office based on a referral from my primary care provider to stay 'in network' to ensure I was covered by insurance. I asked if I was covered, provided my insurance plan name and number, was put on hold, and then told I would just owe a co-pay for the visit. I was very explicit too because I told them I was out of work at the moment and can't afford to pay for extra expenses. Since they said I just had a co-pay, I agreed and scheduled the visit about 3 weeks later. The week prior, I called to confirm they received the referral and confirm I was covered. They indicated they had not received the referral even though two weeks had passed. I called my primary care provider and confirmed they had sent it originally, but also asked them to fax it in again and specifically to ensure it referred to the specific issue I was being seen for to ensure I was covered. I show up the day of the appointment and confirmed before doing anything else that they did in fact receive the referral. However, as I filled out the paperwork I noticed they listed me as uninsured. I immediately asked one of the customer service reps at the front desk that in fact I had insurance and you had previously confirmed I was covered for the visit. They said 'yes no problem we have your insurance information, you are good to go'. I then met with the doctor and as I left I asked front desk that I needed to pay my co-pay for the visit and they said 'oh there is nothing at this point we will bill your insurance and whatever they don't cover you will owe'. I then got very concerned and said I was told it was just a co-pay for the basic office visit. They refused to tell me how much they were going to bill. I told them right there that wasn't right because I could have shopped around if I had known I wasn't covered and said to them I hope there isn't a huge bill because I am out of a job right now. While the overall exam and procedure the by Dr. provided was smooth, I noticed after the fact that what was done on one eye was also not done on the other eye and that other eye was not doing as well as the eye that was taken care of. In reality both eyes should have been done since I'm pretty sure for that procedure, both will be billed. I then called in the next day to request another appointment to address the other eye, but said I needed to confirm what the cost would be since there is no way I'm going to come in again with the possibility of not being covered by insurance. They refused to indicate the cost and the rep on the phone unwittingly spilled the beans and said 'oh it doesn't look like your insurance is covered because you have a deductible'. I said, I know that, but I do have co-pay coverage for 'specialist' office visits and since this was a referral for a specific eye issue and your office originally said I was covered with just a co-pay, BEFORE I SCHEDULED, that this was completely wrong. They argued with me about this for a bit, and but then reluctantly agreed to confirm what the cost of the next visit would be and would call me back the next day. Well, it's been over a week and I never got a call back. I'm pretty sure they will never call me back. I'm now waiting for what could be a bill I can't afford and am in limbo about what to do next with my other eye. This office needs to get its act together. I now get the impression that front office staff are just following standard operating scripts to just tell people they are covered and do whatever it takes to get them scheduled to bring in new business. Federal law requires 'no surprise billing' as of a few years ago and since I had on several occasions asked and confirmed I was covered, they likely broke the law. Crazy that before this law, medical providers could in fact intentionally not disclose all costs up front for elective services, but not anymore. What ultimately this robbed me of was being able to shop around since this was a 'referral' and I could have asked other out of network providers what their real cost was for this basic exam and procedure was and then either choose the best provider based on cost, or choose not to do it all if could not afford it.

This was my first visit as a patient, and even though it was a very busy late afternoon, the…read moreexperience was excellent. I believe they have three providers. I was warmly greeted by Karen, who was extremely calming, efficient, and welcoming. She answered all of my questions and truly made me feel comfortable. She's an outstanding representative for the clinic. I then met Dr. Huntting, who was also very kind and thorough. Even though he was clearly busy, he never made me feel rushed and took the time to address all of my concerns. I highly recommend Eye Care Professionals if you're ever in need of an ophthalmologist.

Had consult for cataract surgery. All staff helpful and pleasant. Dr Mills was kind and…read moreprofessional. Expect surgery to be successful

A pretty in and out procedure. Was given the impression there would only be mild discomfort…read moreassociated with this procedure, I experienced moderate to extreme pain. I would suggest that anyone taking this procedure take at least five days off of work, and have someone available to take care of you for at least 24 hours. Just in case! Staff members are unreliable at giving calls back! I am unaware if they are overworked, but repeatedly I had to call back in to get responses to questions and concerns I had when they had told me explicitly they would give me a call back. Gives me the impression I am not worth the time. If I were to do the procedure over again, I would have chosen another reputable doctor without the "celebrity like" reputation. With Dr. Rothman's reputation I figured I could not go wrong! Dr. Rothman is a very nice person and did a good job. But during the procedure he rushed through one of my eyes which resulted in "not as good results", without the possibility of revision(which, I was told by the MD in his office exam room nine months after my initial procedure). For, $4200, I was left with my primary ophthalmologist still suggesting glasses for my after procedure vision. I declined glasses due to the reality I could not afford this along with still paying my monthly payment for surgery. Please shop around before choosing a doctor to work on your eyes! They are far too precious to do anything else!

From the owner: Richard Rothman, M.D., is a multidisciplinary LASIK eye surgeon providing lifechanging procedures…read moreat LASIK of Nevada's Reno, NV location. He has performed over 65,000 successful laser refractive surgeries, 95% of which have been LASIK, and further specializes in cornea and external disease management. Schedule a LASIK consultation at our Reno, NV office for an unparalleled LASIK experience.

Up front: I did not physically visit this business but was referred to them by my primary care…read morephysician. I developed eye floaters and periodical flashing lights in my left eye. This was concerning, so I visited my primary care physician on a Wednesday morning. He was concerned if there was a possibility of a detached retina and encouraged me to get an eye exam appointment in the next 24-48 hours. He suggested an opthalmologist and sent an urgent referral. He said to call the opthalmologist office to schedule right away. He also said that if I couldn't get an appointment to try an optometrist because if it's a detached retina, it was critical. I called the opthalmologist office and they said they did not receive the referral and that they'll call me when they do. So my next call was to the HMO's referral coordinator to ask what are my next steps. They found my referral and said they'll send it right away and that the opthalmologist office should have the referral in about 20 minutes. I called the opthalmologist office about an hour later and got their voice mail. Left a message that my primary care physician said this was urgent that I needed to make an appointment as soon as possible. I called again on Thursday and was told when their intake coordinator receives my referral, that she will call me. I called my optometrist but also had to leave a message. Needless to say, I got to see my optometrist on Friday and the eye exam didn't show a detached retina. I did finally receive a call from Family Eyecare Associates on Monday afternoon, and since I didn't need to visit, there was no need to schedule an appointment. Bottom line, I'm sure this business is busy, but does a referral marked Urgent make a difference? Who knows.

Quality care. Not a regular eye doctor business. They specialize in eye problems…read more Each doctor has his special area. There is a surgery center as well. Always busy, but they see you on time. Depending on what building you go to there is a variety of waiting rooms. All clean and dimly lit (for eye care). They work with a variety of pharmacies to help you get the best deal on prescriptions.

I have been seeing Dr. Devries and his staff (Louie is also great) for quite some time and cannot…read moresay how grateful I am to them. I have dry eye issues which were compounded by wearing contacts for too many hours per day. I have been wearing glasses with hopes to get vision correcting surgery. I cannot say enough good things about this office. They're being very cautious not to operate on my eyes until they're healthy. Additionally, some of the medicines are expensive. On my last visit, Dr. Devries took the time to help me by calling the Rx Rep and asking where the most affordable place to purchase it would be. That's not something I've experienced anywhere else! I wouldn't dream of trusting the precious gift of vision to anyone else. This team, and Dr. Devries especially, are THE BEST!

Took my grandma here to get cataract surgery. I would not recommend this place. Being that she is…read more90 I asked multiple staff members to believe explain that in detail so she could understand. The staff was very irritated when I asked. We were not told that Dr. Hiss would only be performing surgery not be her eye doctor. The staff members were wheeling her out the door within 15 minutes Of coming out of surgery. This surgery before her ran over so because of this the stuff had to be a little late to finish my grandma. They all made it clear that they just wanted to go home and weren't concerned about her well-being. He eyes are way worse then when she went in. I would look anywhere else before giving this place a shot. We now have to get more surgery at another doctor to fix this places screw ups.

I like the doctors. The staff is great (although confused every year by a cash pay client without…read moreinsurance) FYI: Don't be late. They only have a 10 minute grace period.

All of the techs and eyewear fitters are wonderful. But please fire Kim at the front holyyyyyy…read more She's insanely rude, talks down to everyone, berates them and acts like they're stupid. She is single handedly ruining your clients experiences. I listened to the other ladies at the front, they were all very nice to everyone and all smiles. Kim left a horrible taste in our mouths and is the reason I personally will not be coming back for my eye exams after the way she treated my boyfriend. He was nervous to come in as he has never had his eyes checked and she spoke to him like her was stupid and kept sighing like he was an idiot. Berated him for being 5 minutes late when we were actually 15 minutes early but no one was there to help him so we left and came back and she acted like we were idiot children (in our 30s by the way). Also, don't make appointments for 8am then not have the door unlocked for 8am appointments that's asinine. If she were my front desk and a clients first impression I would be incredibly embarrassed.