Classic lack of customer service. Like the review for Tracy R, I was told my glasses would arrive in 2-3 weeks. The online access and AI phone system said pending or shipped ... which clearly they hadn't. It took multiple calls to get answer. It took well over 2 months to get my glasses. That was at the start of the year. Now, 4 months later, the plastic covering over one of the arms slid off and is lost. I went in to get another one. After a few minutes, they asked me to come back later. Hello, I can't drive without my glasses. 25 minutes later after 3 staff people looked at them, they handed them back, said they couldn't fix them and maybe I can over the plastic for the arm online. I asked them why they didn't order it for me, since they slid the frame. They said they couldn't and just stared at me. read more

If I didn't have such a hard time getting contacts my review would be completely different. The doctor is nice. The older woman who works the desk is very patient and nice. This location is out of the way for me and I don't have daily childcare, so it's extremely difficult to visit office like this on the fly. What started to push me over the edge was the fact that the Double R location couldn't order the contacts I had tried from them previously with my very first visit with them. For whatever reason they didn't put the contacts that worked great for me on record. So when I went to try to order the contacts I wanted, the double our location so they'd call me back and never called back. Then I called back again when I was feeling less sick and they told me they never promised to call me back and to call the midtown location. At this point, I'm deciding to order from somewhere else. So I called the midtown location for them to email my prescription. The guy on the phone refers me to the portal. I told him there's no login screen on the website to be able to create an account or login to access those forms. He suggests that there's a link to create an account and access the patient portal from my email. I told him I've checked all my emails and there is nothing. I read the contents to him and he doesn't seem to believe me or acknowledge that maybe just MAYBE that access is missing from their website and emails. Condescendingly he tells me I'd be able to print these prescription forms as much as I want from the portal. He eventually agrees to email the prescription. I've gotten that just fine. If I could access the portal I would have never bothered calling. To prove a point, I removed my personal information from the screen shots and I'm showing both the email leading up to the appointment and the one after the appointment. There's no login or account creation link. I'd post a screen recording of the website if I could. I'm not inept with tech. If anything user experience will UI/UX is the bread and butter of my career. It's the fault of the designer if a simple login page cannot be found by the end user. With an employee of a small business, they'd have the means to relay the information that this isn't accessible to their patients unlike a large corporate business. So I would've expected more curiosity considering this would make their job easier. I'm sorry about the book written but all around the aftercare of this whole brand is abysmal. It's hard for reach a human and 3 out of the 5 times I've had to talk to a human has lead to poor treatment. Myself, my husband, and my Dad in Law were patients here. We're definitely not coming back. read more

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I was initially very pleased with how easy it was to schedule my appointment online. I visited the office in late April and had a positive in-person experience--both the staff and doctor were courteous and professional. I also decided to splurge on upgraded frames and lenses since my insurance covered a good portion. However, the follow-up experience has been extremely frustrating. I was told my glasses would arrive within 2-3 weeks, possibly sooner. On Monday, May 19th, I called to check the status and encountered their automated phone system. It informed me that my order had been "shipped" and said more information would be available in 3-5 business days. Over the course of the week, I called back several times hoping for an update--only to hear the same generic message. I also tried tracking the order through their website, which was also unhelpful--it only says "pending" with no real status updates. In all fairness: the voice message does state that I will be notified when my order is ready for pickup, but without any tracking information, it's impossible to know whether the order is truly in transit, sitting on a shelf somewhere, or lost entirely. Adding to the frustration, there is no option to reach a live person when calling the office, and my email inquiry has gone unanswered. All in all, this has been a very disappointing experience post-appointment. read more

This place is great! The staff was friendly, efficient and professional. Haven't been to the eye doctor in over 5 years (shame on me!), so it was time to pay the eye doctor a visit. Also, needed a new eye doctor since my old one had retired, and I didn't care for the place that took over his practice. Anyway, found EyeZone through my vision insurance and made an appointment. The day before my appointment, Sherri (sp?) called to confirm my insurance which took 2 calls but she was patient with me and we got it done. In the day of my appointment, Sherri checked me in then Angelo started the initial exam before handing me off to Dr. Mary. Angelo was efficient and got the initial exam done in less time than what I'm used to. Next, Dr. Mary, who walked into the room and made me feel immediately at ease. She did a few tests, explained her findings laid out my options, and made sensible recommendations. No pressure one way or the other. At check out, Sherri gave me my prescription, confirmed what I wanted going forward and took my co-pay payment. There was a slight delay during the process but only because Sherri was new, but who hasn't been new to a job and learn new things? Throughout it all, Sherri and another staff member were apologetic and just plain decent. Overall, a great experience! I have found my new eye doctor and would highly recommend? read more

EyeZone Nevada - Optometrists Near Me - Reno, Nevada

They could show a little compassion for their 10 minute late policy. I made a mistake on the time of 150 and my appointment was actually 140 unfortunately I was out in the parking lot trying to find my ID which made me one minute late passed my 150 appointment For that one minute that I was late you canceled my appointment and wanted me to reschedule, which is ridiculous. I needed to have my eyes done. I had used eyes zone, unfortunately over the years with just as much frustration and disappointment. I thought this location was better since my wife was there just a week ago and nobody told themabout the 10 minute cancellation. read more

My experience here did not start great but was made great by Grace and Dr. M. After a rocky and confusing start, Grace took sometime to listen to me and went above and beyond to help me. Grace got Dr. M. involved and together they made sure I left with my head held high, and my eye sight better. Thanks go out to Angelo, Grace & Dr. M. for being great at what you do. read more

I've been a patient at EyeZone for more than 10 years. Made an appointment a month ago and they called me at 2:30 yesterday and left a message that they didn't have my insurance info and if I didn't call back by 4:30 they would have to cancel my appointment. By the time I got the message they had cancelled my appointment. Why would they only give me two hours to respond and why didn't they have my insurance info after being a patient for 10 years? They said their computer made a duplicate account and that's why they didn't have my insurance info. None of this being my fault they should have done everything possible to reinstate my original appointment including calling the person who now had that time to cancel their appointment. But they wouldn't do that. The doctors are great but their front office staff is a hot mess. Do yourself a favor, avoid the stress of their staff and schedule your appointment somewhere else. read more

I'm so impressed with the doctor and Summer. They not only know how much they love their patients. The eye gear is spectacular! I was so happy they take my insurance. read more

EyeZone Nevada - I love the glasses and how fun they look - Optometrists Near Me - Reno, Nevada

I've been trying to make an appointment for 2 weeks calling multiple times and leaving messages. No return call. So I stopped in today was met by the most condescending front desk woman who said she can't pick up the phone when she has 12 customers in front of her. I saw 2 people waiting, but that's fine. If this office is too busy for nice customer care, I'm sure another office would be better for my business. I'll say that it was super disappointing because I enjoyed my previous experiences last year and I needed to buy multiple new prescription glasses. read more

Ive been to Eyezone since I was a child and have made it a regular occurrence to call eyezone every so many months to simply check if my insurance has granted me a new covered pair. Every call Ive made to eyezone has been friendly and answered this question with friendliness and hospitality, and a pleasant greeting. However my call this morning was none of the above. Immediately upon picking up the phone (at 9:56am) , the lady whose name I didnt catch as there wasnt much of a greeting just says "eyezone" in the most "I hate my job so much" voice I've ever heard. So I confirm again and say hello a second time to receive another cold "eyezone". Kinda off putting but not a huge deal. Everyone has a bad day. I then ask my regular question explaining my insurance situation which was met with "all our insurance websites are down, youll have to log in yourself to see your benefits". This is not the issue I had today, I completely understand IT is frustrating and has issues from time to time. No problemo. Ill call again in a few days when things are resolved. I would log in myself but Im not sure how to log into my insurance benefits because as I previously mentioned ive been going here since I was a child and have no clue how to even do that or what its even called. So i just said sounds good, and hung up. I could have asked her how to access my login but I was just so off-put by the conversation so far. Felt like such a burden to her. My issue was just the aggressiveness and annoyance that she had in her voice. Like me calling to was such an annoyance to her. Beyond that the doctors and other staff have always been excellent, but that phone call was just so unprofessional as I have always been greeted with kindness and professionalism from eyezone workers! So I just hope my next phone call goes a bit more smoothly and ill update my review to reflect that if it does! And also hope the IT issues get resolved smoothly!! read more

Got an appointment easily and my new glasses arrived in less than a week. Very positive experience at Eyezone.

My husband and I came here for eye exams and new glasses. We were greeted at the door by an office doggy named Walter! Cutest thing ever! The staff working in this office were very friendly and helpful! We enjoyed our visits here. read more

The receptionist was very rude from the moment she answered my call to when I came in. She was frustrated with everyone. She was rude to another patient in the waiting area. She took my glasses to the back without saying anything. I had gone in to get them tightened, when I first got them back they were a bit tighter but loosened again right way, I went somewhere else and haven't had issues since. One of the other assistants was ride as well, wouldn't acknowledge people when they came in and when I tried to ask a question, he just started at the computer and didn't bother to acknowledge me either. This used to be where all my family would go but we've all left because the new staff has been nothing but rude. read more

They were the last optometrist I went to for eye exam and glasses right before the Pandemic hit. I thought they were pretty good however, now that I need to get in again for another exam and new glasses, I couldn't be more disappointed with them. I made an appt which they impressively got me in quickly for. I needed to change the appt So I called the day before and day of (a few times) to do so. And to just make sure they knew I wasn't going to make it in. No one answered the phone, I could only leave messages. It's going on day 3 now and I still haven't received a call back! I don't understand how a place that can get you in quickly (so obviously not THAT busy) doesn't have the time to return phone calls. Makes no sense! read more

I needed an eye exam because it has been about 3 years. I knew my eyes had slightly changed. During the pandemic though, I didn't feel comfortable. I came to Yelp to see where I could go besides Costco and Walmart. Eyezone-Midtown had enough good reviews, so I gave it a try. I was pleased. I requested no glaucoma test and no dilation. They told me what other options to do. I felt comfortable with their choices. They are fully Covid-19 compliant (thumbs up). They have great communication! read more

My family had previously utilized the Eye Zone on N. McCarran in Reno. After 3 visits to correct my child's glasses they told me they had to let go the eye doctor and the new doctor didn't take our insurance less than 24 hours before our appointment that we had waited some time for. They gave me the number for the Eye Zone in Midtown on Arlington. I'm so happy they did. The second we walked in the door we were greeted with care and courtesy by Shery, the receptionist at the front desk. Upon explaining our difficult experience with the other Eye Zone,Shery quickly solved our problems. We saw Dr. McMains and she was quite literally the most educated and experienced eye doctor I have ever had the pleasure of meeting. Her knowledge base and expertise with our complicated situation was astounding. She took the time to fully explain what was going on and why the previous doctor missed it. I felt so at ease with her understanding of what was happening with my child's vision. I honestly feel that she is extremely overqualified but so happy that she is available for our family. I am forever grateful for her knowledge and help. The front desk receptionist Shery is absolutely amazing! I have never had someone go so out of her way to help me. She is an indispensable addition to this practice and without her, I feel the office would not have the same inclusivity and compassion for its patients. Shery makes the process of eye care so much easier and I breathe a sigh of relief when I call and know she will be taking care of our issues. Thank you for your professionalism and kindness and we are grateful to find such an amazing place for eye care. read more

I've always gone to the northwest office to see Dr. Rowan but with Covid and things being closed, I procrastinated rescheduling. So, I took the first available which was with Dr. Sullivan at the Arlington office. This was another seamless experience with Eyezone. I really liked Dr. Sullivan, she is very knowledgeable, honest and personable. I love the fact that I have never felt like they are "pushing" anything on me. They make recommendations and I follow what I can! I am very impressed with how they are handling everything since Covid happened. This is an awful time for any business owner, especially healthcare of any sort. They are doing all they can to stay open, safely. The office was very clean and they are limiting the amount of people in the office. Thanks Dr. Sullivan and the Eyezone staff!! Great care by Eyezone! Thanks guys! read more

Great People Been in to look at new sun glasses and have decided to move to this office for my doctor. Looking forward to my up coming appointment. read more

The staff here is truly amazing! They are all super friendly and the manager goes above and beyond. I love in Lake Tahoe and I drove to this store because they treat you the best at this location - hands down! You won't be disappointed! I called for an issue with my glasses and the manager was so kind and accommodating to take care of it. I haven't found an eye glass store like this before. They are the best. read more

This place is not as bad as some of the reviews I've read I went in got my exam taken which was quick and then picked out some glasses and they are a little pricey for there designer frames but my ray and we're only 250$ and from my knowledge that's average price so 4 stars read more

Such a wonderful place! I can definitely trust theses ladies with my vision. They took the best care of me and I can see absolutely amazing!! I can't wait to pick up my super cute glasses soon! Thank you so much, -Anna read more

First my eye exam was great. Major complaint was due to the fact that I came to the office before I called them requesting my contact prescription paper work. I was given the wrong one. It was for my eye glasses. Then I called them at the place where I was going to get my contacts to get faxed in my RX contacts in which I waited for 35 minutes. No response was faxed in. So, I called eyezone office and talked to who ever was on the phone. I was told it has to be authorized by the doctor. This frustrated me more due to the fact that I personally saw when I got my RX for glasses that the person behind the counter stamped the doctors name on my RX at that time. So either it was a big excuse or not. I will no longer be a client there. read more

Recently had my initial visit with Dr Sullivan. My insurance company threw a bit of a road block during the exam. The issue was immediately put on the back burner and the exam was completed. A referral was made to a specialist while I was there. I would say this practice is about the medicine, not the money. I found Dr Sullivan and her entire staff kind, courteous and capable! Highly recommended read more

I want to start by saying this is the first negative review I've left on Yelp. When I receive bad business, I typically walk away and I hope they do a better job next time. In this case we have lost so much money that I feel obligated to let others know what has happened. After years of being loyal patients at Eyezone Midtown, this year we have lost over a thousand dollars (and still counting) by trusting them with our business. Over six months ago, they claimed allegedly ordered contact lenses for us. The lenses never arrived. Every time I called to check in they acted like I had never ordered them in the first place. They also seemed completely unaware of the change in lenses that were required based on the doctor appointment from that year. The previous year they recommended we order a year's worth of contacts, claiming that any unused contacts would just be traded in the following year. After a very long time, and several phone calls from me, they told me that they would not honor the swap. Finally we just asked for the prescription so we could order it online. It turns out they gave us the wrong prescription and the six month supply of contacts we just ordered are not for eyes with astigmatism. Each time I called the office it came down to one person blaming the other, or blaming the staffing shortage, etc., etc. At this point my understanding is that ultimately it came down to the office manager, Sundae, but who knows. I've made every effort to peacefully resolve this situation (including taking a large financial loss on our end), but the folks there we're unwilling to help in any way. I would be happy to talk with someone from the office to get this resolved, even now, if they were willing to reach out. At this point all I want is the correct prescription which would cost them nothing! read more

Do not purchase glasses from this company! This is the second pair of subpar glasses that I have received from them. I have been wearing glasses for 63 years. The first pair were blurry and could not be cleaned. I then made the error of letting them try again because they were nice. I purchased a pair in 2019. The lenses both cracked across the lens in the exact same spot. Right by the arm. This is evidently a flaw in the frame design. I called and their pat answer is they are not under warranty and I need another exam. A pair of glasses given their cost should last more than 2 years! I am furious. read more

The Eyezone Midtown office is simply the best office I have used for my eye care! We have moved a lot and used a lot of different places across the US and it is hard to find an office with wonderful, kind, efficient, knowledgeable, and professional people from the doctors to the staff. My favorite lady there is Sunday. She picks the coolest frames for the office and goes above and beyond to meet your needs and make sure you are satisfied with your purchase. I was a customer for over three years in Reno but even after moving to the opposite coast, I called Sunday for help when I could not find good frames in my area. Once again, Sunday found a great frame for me, took care of ordering the lenses, contacting the insurance, shipping, etc. Just amazing service! I love my glasses! Thank you Sunday and Eyezone-Midtown! read more

Great optometry office, definitely recommend visiting. Staff is very friendly and helpful. They're willing to go beyond to satisfy a patients needs and wants. They also have an awesome collection of prescription and sun glasses. read more

Needed new contacts and a new eye prescription so I decided to go here... and it was a great choice! Everyone there was super friendly! The technician was very kind and Dr. Hubbard helped me out a lot and answered and all the questions I had. The price was most affordable compared to the other stores I checked out. Would definitely come again for the future. read more

This is a great place to find a cool selection of eyewear! Their buyer is good!! No pressure to buy and the optical staff is very knowledgeable and friendly. They had everything we were looking for and more! Great experience here! read more

I've been wearing eyeglasses most of my life and now have found the best place ever, staff and location with real quality service

Don't bother showing up; doors are locked, no one answers phone, one person working & not taking appts.

My first visit to eyezone was on 8/18. Very clean, only one other appointment in the waiting area. No issues there. My exam went well and the doctor even recommended a different type of lens to help my eyes from straining. Awesome, I thought. I chose my glasses and after the lenses, the total was like $519. Ouch, I was expecting around $400. But my insurance is awful, so I paid and waited for my new glasses to arrive. I was able to pick them up on 8/28. Unfortunately the lenses were not right. I wore them constantly for 4 days before calling for another appointment to see why they are so blurry. New appointment was scheduled for 9/3. Quick appointment, awesome. That day, I received a call and they didn't have power so my appointment had to be rescheduled. The rescheduled appointment was for today, 9/10. I show up, and there is a big sign that says they are closed the entire week. Awesome. No one called me to let me know. So I called the phone number on the sign to see what was up. The lady on the phone can't tell me why they are randomly closed for the week. She didn't apologize that no one contacted me. She scheduled me for an appointment Monday, 9/14. I give it 2 stars because my first appointment was promising. But I have never received a reminder call for an appointment and I was never informed they closed. Also, if they closed because someone in the office has COVIlD, I would like to know that. If they actually keep my appointment Monday, I want to make sure I won't get sick either. I just want to use my insanely expensive glasses. read more

Eye Dr. prescribed wrong presciption for Contacts before China Virus! We called in May and one Dr. said we don't take back any Contacts? (You Prescribed the wrong fit! Stay away! I'm so mad- I want a refund. on my Contacts! read more

I seen Dr.Hubbard and she was amazing my eyes been bad for years and finally got the strength and time to finally go!! So i went the eye exam was extremely thorough, one I've never experienced. They had a wide variety of stylish glasses i have Medicaid and secondary insurance i was able to choose 2 pairs yay lucky me !! When i was done with my appt i paid for my glasses and was told to wait for them to come in. I received a text that was within that week for one pair the very next day i received my other pair it was fast i loved that i got a text very convenient since sometimes i miss calls. Since then the quality of the 2 pairs i got we're awesome. I have some wear and tear on the pair i wear the most which are rose gold juicy couture but i went down and it was an easy fix ! I also bring in my chorkie and he's a well behaved pup he went in to get my glasses fixed and no dog discrimination either, i have told atleast 3 people to come in because they are that amazing !! Thanks ladies for helping people like me see we have stylish new sets of eyes to see through!! read more

EyeZone Nevada - Optometrists Near Me - Reno, Nevada

Just had an eye exam after many years doctor Tonya Hubbard and her staff were absolutely professional and very friendly. I can wait to pickup my new Nike glasses and start having my 20/20 vision again lol. For all my eye needs Eyezone is with me !!! read more

Everything from the sign in process, booking and exam were spot on. Quick process and I was able to order frames and contacts same day. COVID standard procedures were in place to make sure everyone was safe. Thank you! read more

Really love the staff here! My daughter needed to get contacts fitted for a big dance and even though they are busy, they did it! We have been coming since before they took over for last doctor when he retired. It is a great location, great staff, & beyond helpful! Thank you eyezone! read more

I had been a patient of Dr. Kales for over 20 years. Eye Zone took over and definitely turned into a uncaring establishment. Dr. Kales took care of my and my kid's needs for years and was personable and reasonable in pricing. The cost of available frames is extremely high and contacts are as well. They lost my business when I tried to express my disappointment and they said I was welcome to go somewhere else. No care and no compassion. Do yourself a favor and do not go here. read more

I've been to this Eyezone multiple times and have always had excellent service. I've had eye exams and purchased glasses. Everything was straight forward, professional and painless. Best one yet! read more

I visited Eyezone because my regular eye doctor couldn't get me in until late March. It was great because everyone is so friendly. My optometrist is Dr. Amy, and she's a native Nevadan, so we had lots to talk about. She got me into contacts where I can see close up without readers. What a difference! Front desk and assistants are friendly. Good place to go. read more