Hello Again Reno Family Eyecare in Northwest Reno. Thank you…read moreto Naomi for all the fun machine tests today. Dr. Mariah Smith gave me my yearly exam and I'm feeling great about my 66 year old eyes. Now I am off to work with Alley to help me pick out my prescription frames for glasses and sunglasses and I have added transitions for the first time. This was truly a Five Star Office Experience.....again. If you are looking for a new place to take care of your eyes, I suggest Reno Family Eyecare. This is the start of my 4th year. Thank you again. I can't wait to pick up my new prescription glasses and Kate Spade Sparkly Sunglasses. See you soon. Julie A

The first time I came here, I was surprised by the thoroughness of the exam. When I spoke to the…read moredoctor she said she's heard this comment before and that it scares her. They explain everything and are super patient with your questions. The staff is super kind and I love that they do a breakdown of exactly what your insurance covers and what everything will cost WITHOUT pressure to buy. It took a week for my glasses to be completed. I was in and out to pick them up within ten minutes. They got me right in and adjusted the frames and I was on my way! I'll continue to go here, even though they are located on a completely different side of town.

The owners of nice guy except all he is in for the show he's got tons of glasses that you're not…read moregonna buy I went in there, he says well there's nothing wrong with your eyes is better than last time but there's a little pigment I want did he write it down on paper now so I don't know what was wrong with my eye goodbye

What a great office and staff. This makes getting an eye exam all the easier. Dr. Travis and his…read morestaff are genuinely positive and kind. On top of that, you get a quailty exam. It is always clean and sparkling as you walk in. They have a great selection of glasses from the high-end names to the reasonable. Job well done!

After a multi year hiatus, I've found my way back to Dr. Winkelman, the "Costco" eye doctor, and…read morelet me tell you, I'm so happy with my decision. To be honest, I wasn't planning to ever leave, and only did because I thought they didn't take my insurance. So when I learned my eye doctor couldn't see me for my annual appointment for 3 months, I immediately checked back here and found both availability AND that they accept my insurance, so I went all in. I love the convenient location, fixed pricing for exams, ease of applying my insurance and the convenience of Costco optical right outside the door! Office is kept clean and comfortable. My appointment was right on time and the doctor was very efficient with the time. He offered good information about my eye health as well, and went one step further to share how he is able to support his patient's in the cast prescriptions, supplies, etc. run up sooner than anticipated. I'm super satisfied with this decision and experience. As far as I'm concerned, seeing this eye doc may as well be called a life hack.

I love the doctor, very great at what he does, but the receptionist itself I'm not too sure about…read more I work at the hospital, and I get it, everyone gets busy, and not everyone knows how insurance works in every area of things (dental, vision, health, and so on). So I called and asked what I paid for, not knowing it was my copay. I should have asked the first time before paying it ( my fault), and the receptionist that I spoke to explained to me what it was about. I asked to please cancel my contact sample. April 15, I called again and left a voicemail asking if I could please order contacts and see if I could just get the sample while I wait for my regular contacts to come in ( that's what I left on the voicemail). Then the same receptionist called back. And stated to change my voicemail to something that I didn't say ( I still have her voicemail), so I did go ahead and tell her I did not say that to please listen to the voicemail again. do mind this receptionist is rude not only when the first time I spoke with her but the second time around. I remembered her voice. If they have a voice recorder, I need them to listen to every conversation we had so they do not think I'm lying. I don't act rude to people unless they have a rude attitude. I hardly can go to Costco because one, I work at the hospital, and two, I have chemo treatments. This is why I called and see if she can help me. That day I called, I even asked if she can please print out my prescription and if she can please see if I can get a sample so when I have a chance to go in, I can pick them up. And she said yes. ( because what I'm wearing is my last pair) I never had a chance to go back for a while, and when I went to the optical department after work, a young lady there who was nice enough to try to help me to see if I had any prescriptions there, she said no, and no samples as well. I told her I spoke with the receptionist on 4/15 telling her that I'll stop by to order prescriptions and pick up samples. I even showed her the voicemail. So that lady went to the dr office to get my prescription paper, including my clear one, hoping she can ask the doctor to approve the clear one for me since she's the receptionist, but no, she wrote it instead (because I have Stigmatism ) The young lady came out and she said they don't have samples because it's every 6 months they order. I was so upset because that's not what the receptionist said to me when I spoke with her. When the receptionist came out she couldn't even look at me in the eye or talk to me to explain that the lady at the optical department was the one who had to talk to me. I won't make a scene I'm not like that. I just need her to explain what happened to her conversation with me on 4/14. (Still have that voicemail). I am just very disappointed. When I know I'm wrong, I say sorry. But I'm not going to say sorry. I've worked with people like that who act so nice in front of doctors but to other patients/staff they are rude or even talk behind each other and I can't stand those people. I can't tolerate that. Please listen to the voice recording if you guys have before thinking I'm a rude patient. Thank you

Dr. Lighthouse is fantastic! My family has been seeing her for 20 years and she is always very…read morethorough and knowledgeable. She recently spotted a basal cell cancer near my eye which I greatly appreciated. Office is run very efficiently-friendly, capable staff and very clean. Nicest doctor you'll ever meet!

It's an exam. Many of us go for them every year. It's just something we do. Seems not many of us…read morestop to think about the experience. Despite it being easy to get another recommendation and switch docs, we keep coming back. What makes it great, how we are treated, etc all contribute to that decision, and are all part of what makes a doctors office a great local business! For the past four years I've been greeted by thesame smiling face at the reception desk. Ashamedly I don't recall her name, but she was always efficient with the check in process, somewhat friendly but also pretty formal. Today it was someone new, and she was clearly a little upset I walked in on my phone and tried to start checking in and somewhat politely let me know I should've ended my call before walking in the door. The experience was a little different but NBD and I learned my lesson. I like that they tell you your appt is 15 min before your actual exam. This gives you time to sign and update paperwork and get your exam started as soon as you're ready. I was amazed that as soon as I'd handed the clipboard back I was being taken in to get started! Dr. Lighthouse is exceptionally personal. She seems to have a genuine interest in you as a person, asking questions to get to know you and making sure you've had all your questions answered too. The art of bedside manner is dying, and she has it going on! It's no wonder she is so well loved by her patients. Oh yeah! That smiling face from the front desk? She's moved back to the optometry desk and is now fitting, adjusting and ordering glasses and contacts for patients! It's a winning team here. The team clearly likes working here and that translates to a great experience every time!

Went in for a check up and Evelyn was very sweet and helpful the same day went to the other…read morelocation and Matilda was also super helpful and sweet. Definitely will be coming back !!!!

I've always had an excellent experience visiting Dr. Cochrane for my annual eye exams, so I'm very…read moreexcited for him, but sad to hear he has retired! The office staff is always very sweet. I feel like my concerns are taken seriously and I don't feel forced into any services or buying glasses. They have many choices for frames, and will adjust them if they become loose! I've been going here for 5 years and will continue to

My double vision has gotten worse, and the team at Battle Born tried several times to make…read moreprogressive lenses, and reading lenses (two pairs of glasses) but my vision was still blurry in both pairs. I lived with it for several months because my husband had open heart surgery and I was focused on him. When I tried to schedule an appointment to be seen again, the receptionist told me they were booking out until October. I explained my situation to her and asked if I could be seen sooner, and she said no.

Battle Born Eye Care is an amazing place to go for all of your eye care needs. We were greet the…read moremoment we walked in the door with a warm smile and kind words. Sara was fantastic! The doctor and him team were knowledgeable and on point. I love that my daughter and I can see the same doctor, and they're close to my house. This was a great experience, and I would recommend they to anyone.

I needed to find a new optometrist that was closer to my work and home. Jennifer Shane and…read moreassociates had good reviews and I was happy to see I could schedule online. A week before my appointment, I realized I had overbooked myself with another Dr appointment and needed to reschedule. I called the office and the woman at the front desk argued with me stating I had already rescheduled this and she needed to know why I was doing so again. I explained I had not rescheduled, this was my first time calling the office but she did not believe me. I'm not sure why she was so argumentative or why this mattered. I ended up cancelling the appointment as this is no way to treat a new patient. There are plenty of other optometrists in the area that will have better customer service.

So I usually go to Costco optical since I worked there and my insurance said I had to go there…read morewhich is fine. I just got new insurance and tried to go to Costco and they seriously have the worst customer service which is sad because I worked there for more than 9 years. I looked up different eye places and saw that this office wasn't far from me and they looked really clean and professional. I gave them a call and asked them if I could just get my glasses there since I had already seen an optometrist and had my prescription. They said it was no problem at all and gave me their hours. I came in and it was a little busy which was expected since I didn't make an appt or anything since I was just getting glasses. They have such a huge selection!!! I was in glasses heaven! I tried on clear lenses and also sunglasses as well. I found my perfect pair. Looked at the price tag and ouch it was a $500 pair of sunglasses. Hahaha. I said to myself, dang it why do I have to have expensive taste? But knowing that my insurance would cover some of it I tried them on with the assistant that helped me and I fell in love. I never heard of Tom Fords but apparently they are a really good brand. They do have many other brands here that are higher end and mid end and lower end also. But they were overall very nice and professional. I will be coming here from now on and brining my kids here as well. Thank you guys for my amazing sunglasses!!!

Classic lack of customer service. Like the review for Tracy R, I was told my glasses would arrive…read morein 2-3 weeks. The online access and AI phone system said pending or shipped ... which clearly they hadn't. It took multiple calls to get answer. It took well over 2 months to get my glasses. That was at the start of the year. Now, 4 months later, the plastic covering over one of the arms slid off and is lost. I went in to get another one. After a few minutes, they asked me to come back later. Hello, I can't drive without my glasses. 25 minutes later after 3 staff people looked at them, they handed them back, said they couldn't fix them and maybe I can over the plastic for the arm online. I asked them why they didn't order it for me, since they slid the frame. They said they couldn't and just stared at me.

If I didn't have such a hard time getting contacts my review would be completely different…read more The doctor is nice. The older woman who works the desk is very patient and nice. This location is out of the way for me and I don't have daily childcare, so it's extremely difficult to visit office like this on the fly. What started to push me over the edge was the fact that the Double R location couldn't order the contacts I had tried from them previously with my very first visit with them. For whatever reason they didn't put the contacts that worked great for me on record. So when I went to try to order the contacts I wanted, the double our location so they'd call me back and never called back. Then I called back again when I was feeling less sick and they told me they never promised to call me back and to call the midtown location. At this point, I'm deciding to order from somewhere else. So I called the midtown location for them to email my prescription. The guy on the phone refers me to the portal. I told him there's no login screen on the website to be able to create an account or login to access those forms. He suggests that there's a link to create an account and access the patient portal from my email. I told him I've checked all my emails and there is nothing. I read the contents to him and he doesn't seem to believe me or acknowledge that maybe just MAYBE that access is missing from their website and emails. Condescendingly he tells me I'd be able to print these prescription forms as much as I want from the portal. He eventually agrees to email the prescription. I've gotten that just fine. If I could access the portal I would have never bothered calling. To prove a point, I removed my personal information from the screen shots and I'm showing both the email leading up to the appointment and the one after the appointment. There's no login or account creation link. I'd post a screen recording of the website if I could. I'm not inept with tech. If anything user experience will UI/UX is the bread and butter of my career. It's the fault of the designer if a simple login page cannot be found by the end user. With an employee of a small business, they'd have the means to relay the information that this isn't accessible to their patients unlike a large corporate business. So I would've expected more curiosity considering this would make their job easier. I'm sorry about the book written but all around the aftercare of this whole brand is abysmal. It's hard for reach a human and 3 out of the 5 times I've had to talk to a human has lead to poor treatment. Myself, my husband, and my Dad in Law were patients here. We're definitely not coming back.

This is my go to optometrist, I have been going to Dr. Whitley for years and he is extremely…read moreknowledgeable. He helped a lot during the aftermath of me moving to a desk job and my eyes getting extremely fatigued. He also brings his dog in sometimes and it is the cutest thing. So if allergic to dogs that might bring some concern.

I like Dr. Whitley and he's the reason I keep coming back, but Rey is another reason. She is…read morepersonable and genuine. She puts people at ease and makes getting the eye tests bearable. I truly hope she stays at the office! She is an amazing asset.

Fuck this place. What a scam…read more I have amblyopia, which this place (used to) specialize in. And they used to be great! But it seems the owner is banging an employee or having an affair, or their drinking has caught up with them or who knows what. But the operation is a giant mess. Save yourself! I make an appointment. It takes 4 weeks to get in. I show up and am told, "Oh, we tried to contact you! There's no doctor today..." OK. So we rescheduled and I left. Came back 4 weeks later and got my eye exam. Bought glasses from them thinking, "I know I'm getting ripped off buying glasses from the eye doctor, but at least I'm supporting a small company and not Lens Crafters." I get a call 3 or 4 weeks later to come pick up my glasses. I drive up there and the frames are literally missing an entire lens! They're frames, with nothing in them! And, I shit you not...."This isn't what you ordered??" WHO THE FUCK WOULD ORDER THIS?!? Wait another 3 or 4 weeks, get another call, and come up again to get the glasses, which are fine. At this point, it's taken me 4 trips from Carson to get an eye exam and a pair of glasses. A couple months later, I'm trying to get a pair of motorcycle-specific glasses from Flying Eyes and have requested a copy of my prescription AT LEAST 10 TIMES. Black Rock refuse to send me a copy, which is a violation of federal law. All the while, since the appointment, there have been an e-mail blast going out to all customers. The first, "We're closing our doors permanently - come get your medical records." A few days later, "We've decided to stay open!" Then this afternoon, "We're closing our doors permanently..." again. If you go on Facebook, the company is claiming that they have to close because of, "employee fraud." I'm no brainiac, but I am an accountant, and there is no fraud an employee should be able to commit, other than stealing cash out of a register, which might amount to 1 or 2 percent of a medical office's revenue? Regardless, it's not enough to close a company, so I'm calling BS. Something bigger is happening, involving the owner, and they're too puss to admit it. Save yourself a giant nightmare and go elsewhere!

Been coming here for probably 6 years and have never had any issues, staff is always friendly and…read morehave never even had a billing issue or question. Love Black Rock.