4/16/26- After getting a very reasonable pair of glasses in Japan.. and within an hour... I knew I had to try Eyemart.. Had our exams next door- Dr.Long- very nice and professional- Loved the free extra pair of glasses! Went with my go to Ray Ban sunglasses (for fishing).. and all around outside .. Staff was very helpful and customer focused.. Prices are a lot less than going with a regular optometrist.. read more

Eyemart Express - Eyewear & Opticians Near Me - Reno, Nevada

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I stopped by to find a few pairs of inexpensive sunglass frames to go with my expensive progressive lenses prescription. The place was buzzing with customers but they were short staffed. My wait to be seen was maybe 20 minutes, but that gave me time to browse. I was treated professionally by the staff member and she was thorough as well. I was sent a text about 2 weeks later that my glasses were ready. This time the store was fully staffed. My glasses were adjusted a bit and I was on my way. read more

Jeremy has so much patience a whole room full of people and he is on top of it w children and adults. He has no idea im doing this... thank Jeremy for helping my mom and kickn ass at what you do read more

Great business! I purchased 2 expensive pairs about 7 months ago, following a self caused damaged , they literally replaced my frame on the spot with a brand new frame , great customer service! read more

Eyemart Express - Eyewear & Opticians Near Me - Reno, Nevada

I am so impressed with Eyemart Express and the outstanding service I received from Tim and Julie and all the other staff members. Tim checked my insurance and I got an extra 20% off that I didn't know I had available. I found 2 beautiful frames that were a great price. I got 2 progressive lenses and one pair I added transition lenses. I felt so happy to pick up my new glasses in 2 hours. Wow!!! Julie made sure my glasses fit and that I could see correctly and made sure that my prescription was accurate. One pair of glasses at my usual eye doctor, would have cost me 900.00 with no insurance. I checked! Yikes. From now on, I will always go to Eyemart Express for all of my glasses from now on ....and by the way, VSP owns Eyemart express. Eyemart Express helps people see at a fantastic price. My new glasses come with a 1 year warranty replacement for scratch's on your lenses and if your frame breaks and that means more than once within the first year. A Five Star Service& Glasses Experience. Great Frames, great staff, great warrenty and for me, 2 hours for my 2 pairs of new glasses. I am so so happy.! I can see now. Thank you Eyemart Express. I will tell my whole family. Love my new glasses! You give the people of Nevada the gift of site.... The people of Nevada, Thank you. Julie A read more

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UPDATE!!! When I put a bad scratch on my left lens, right in the middle, I went down to Eyemart Express ready to order another lens at my expense. When the associate pulled up my account, she said you have the insurance, so there will be no charge. As she is looking at the frame, she noticed that the finish was coming off! I ended up with a brand new set of glasses at NO CHARGE!! I was so thrilled! Eyemart Express was great when I first purchased these glasses. I am beyond thrilled and plan on being a customer for life. It is great to see a company stand behind its promises! read more

I just got new glasses and sunglasses at Eyemart Express for a very reasonable price. The selection was good, and I found frames I love. Everyone was very nice, friendly, and skilled. When I picked up my glasses, the weather was very hot and I was fanning myself with my receipt! The guy working there, Tim, noticed and brought me a bottle of water and reminded me to be careful in this heat. He went above and beyond in customer service, and I appreciate it! read more

Ok so I spent over 300.00 on eye exam and glasses, the bifocals are not right I can't where the glasses without getting a headache and getting dissy. So I tried to call and tell them so I can get them fixed. The phone goes to voicemail but will not let you leave a message for two days I have called . I live in lake Tahoe and this was in Reno. Mim. 45 minute drive one way. So I guess I will have to drive down, I work graveyard and they are closed Sunday Monday Not happy Won't waist my time or money again read more

Sam, tech, was very helpful, professional and knowledgeable. He knew exactly where my large (head) frames were. Sold 2 pairs. WTFrick! 2 hours later, house lab, done! I can SEE! Thank you! read more

I went there with a prescription in hand. They filled it in less than an hour. Very professional, attentive, and efficient. Thank you guys!!

I like to buy my eyeglasses here. They always have good deals, prices and are very friendly. The only thing is that I tried to see the Doctor to get my prescription. I arrived 12 minutes late and the receptionist did not want to accept me because they didn't know if they could see me. Their policy is if a client arrives 10 minutes late, they are going to make you reschedule. At some point, I understand and I don't want to make a big fuss about it. But their excuse is that they didn't have time to accommodate me and they were going to close early at 1pm. My appointment was scheduled at 9am. In other places, their policy is 15 minutes late. Just saying that I would prefer to hear that they can't accommodate me because they want to enforce their 10 minute policy. I end up going to another Dr. Still, I like to purchase my eyeglasses there but I didn't like their receptionist. read more

Booked an appointment. They could not verify my insurance (with my vision insurance card) called several times to confirm appointment and whether I'd be using cash or insurance. Told them insurance, the broker accidentally entered the wrong DOB for me, but was assured it would be fixed the day of the appointment. Show up for my appointment, and they cancelled it without notifying me. Would have been nice to not waste my time driving there. read more

I went here to get my first glasses. They have a great selection, they took only 37 minutes to make my glass, the worker I'm forgetting the name of was like really nice, and I don't know too much about glasses prices so take this next part with a grain of salt but I think the prices were pretty good read more

Need glasses for driving. Needed a quick repair and boy are they quick and professional. Thank you, am street legal again. You will be giving me my next pair of glasses and will definitely recommend you to all my friends for their optical needs. read more

I forgot my glasses on a trip and needed a replacement pair ASAP. Eyemart came through with flying colors. They were efficient and friendly and the pricing was excellent. My glasses were finished in half an hour, and the whole experience was actually pleasant! I could barely believe it. read more

Great customer service! Watch for specials or ask about them! Reno office has been excellent to work with! read more

The Dr. and staff were very pleasant and helpful... they were prompt with service and glasses. Thank you

Don't waste your time. I had an Eye Med plan which listed this practice as a provider. My coverage didn't start until a few days later, I scheduled an appointment for when I would have coverage. After wasting 10 minutes filling out the online paperwork, I get a call saying my insurance can't be verified and my name can't be found. I told them it didn't start until a few days later but they said I was wrong and it should still show up in the system. They offered the eye exam price for their uninsured patients, but why would I overpay when I already have an insurance plan? A few days later they called and said I was right, my name did not show up until the insurance plan started. I ended up changing to an insurance plan that included medical, dental, and vision so I didn't have to have 3 different insurance plans. This was an Ambetter plan partner with Envolve Vision. I didn't have my appointment yet so I emailed my new insurance card. On my insurance website, this doctor is listed as a provider. I get an email back saying they do not accept that insurance. Then take your practice off the website and stop wasting everybody's time? The doctor's literal name is on the site. Edit: I also got a response from the business saying this doctor doesn't work at this location even though she does. Why is her name on the site? read more

Eyemart Express - Eyewear & Opticians Near Me - Reno, Nevada

Terrible communication and customer service. I came in to purchase glasses and after my purchase was told it would be a couple hrs before they were ready. I received a text stating my order was ready. So I drove back to the shop only to find out only one of the two pairs are currently ready and that it would still be a while before the other pair was ready. So i can choose to wait for other pair. Or i can waste fuel and drive around waiting for a text. Then when I asked why they would tell me my order is ready when it's not complete. They responded we sent an alert per pair. That's something they should have told me when leaving. So that I'm not wasting my time making multiple trips. Then aparrently they don't deal with customer service questions well because they 1 didn't apologize for the miscommunication 2 they said that they could just refund my money and to take my business elsewhere . Great job with your customer service Asshole. This place is a joke. What ever happened to true customer service in this world. I have held customer service positions for years. And would never dream of being rude and obnoxious to my customer because I had poor communication. Try rushing me out of the store because I called them out on their bullshit and they don't want the other customers in the store overhearing my opinion on their lack of communication and customer service skills. Really Fucking Classy EYEMART EXPRESS. IF THERE WAS AN OPTION FOR NEGATIVE STAR RATING I WOULD GIVE THEM A NEGATIVE 5 STAR RATING............ read more

Fast efficient and great service, love my new glasses plus another pair for free.great customer service.

I went into EyeMart and was helped by Jeffery. He recommended a frame for glasses for both my Mom and I. The glasses I purchased were great. One of the nicest pair of glasses I have owned. Usually it takes me a long time to choose glasses. Jeffery's first recommendation was great. After trying them on, I had no need to continue searching for another frame. I am thankful that the transaction went so quickly. The glasses took about 37 minutes to make. When I came back to pickup my glasses I was helped by Lee. Lee was kind and helped me adjust my glasses so that they fit my head well. read more

Eyemart Express - Eyewear & Opticians Near Me - Reno, Nevada

We have been here two times and both have been a good experience. They provide a fast service at a reasonable cost, especially with insurance. On our prior visit, I needed some prescription safety glasses for work. We visited with my prescription and they were ready within an hour. I even got an extra pair for a cheap price. Today, Saturday, my wife needed prescription glasses. We arrived, were greeted and she was picking out frames in a few minutes. She discussed insurance coverage and what she could get. She picked out two frames, added options and we were on our way to complete other errands in the area. In less than 1/2 hour, my wife was texted that her glasses were ready. Overall, we like that the prices are reasonable and you can get them the same day. read more

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Great service and a huge selection. Practical way to shop for glasses. I appreciate the eye doctor on site because I have been getting glasses from an overpriced optometrist. read more

This review is for someone SKEPTICAL of these new fangled fast eyeglasses places...How can they do it so cheap and fast? How can you get anything good? How indeed? I have no idea. All I know is I went in 2or 3 years ago for the buy 2 pair of Progressives for about $70 in cheapest plastic frames and I did not add a single upgrade. I have a crooked face and always wore metal frames because plastic sat lopsided. JULIE, their AweSome manager assured me she could make them fit fine and proved it before I bought glasses! She fit the frames on me perfectly BEFORE I paid for anything. I didn't buy UV or scratch resistance or AntiGlare or ANY additional cost upgrade. And those were the best most comfortable glasses I've ever had in decades! I used to swear by COSTCO glasses. But after over 2 years with these EyeMart Express glasses I'll give away all my expensive frames and enjoy these great inexpensive glasses forever. I just got a new prescription after over 2 years. I just went in yesterday and bought TWO pair of PROGRESSIVE LENS glasses in $20 red frames for under $85 TOTAL including tax. Both come with a cleaning cloth and hard or soft case. Seriously. In a little over an hour! They take my EyeMed insurance, but their in-house special gave me TWO pair at ONLY $7 more than my insurance copay would cost FOR ONE PAIR. So next time you see an ad for a bargain pair of eyeglasses from EyeMart Express you can take it seriously! DISCLAIMER...I do take excellent care of my glasses. I ALWAYS put them in the case when I take them off. I ALWAYS lay them lens down on top of the folded cleaning cloth in the case. So this is why I never have scratches on my lenses and don't buy scratch resistance. I'm just not picky about all the other things they sell. If you're picky...then paying extra for upgrades is worth it to you. The POINT is not that these glasses are just cheap...they are comfortably fit and they are SKILLED at MARKING the PROGRESSIVES SO YOU SEE PROPERLY!!! They remake them at no charge even if your doctor messed up your prescription! This is the perfect place to TRY changing over from bifocals to progressives without paying the huge price most places want for progressives. If you find this review useful please vote! read more

Eyemart Express - Nice Shop! - Eyewear & Opticians Near Me - Reno, Nevada

Nicest people! Walked in to get 2 pairs of sunglasses repaired. It was pretty busy when I got there but Michelle at the front desk offered to help me right away. She was so kind and also gave a recommendation for another business that could help repair one of the pairs (the arm broke off). I would recommend this place to anyone who needs eye care ( there's an on-site optometrist) and eye wear. read more

Thanks again to Tim and the entire Eyemart Express team for excellent service. I lost my glasses in Lake Tahoe and EE replaced them rapidly and at a very reasonable price. -AH visiting Reno/Tahoe via CO read more

Of course I would need a pair of glasses over the holiday weekend . But after a google search EyeMart Express popped up so I zoomed on down. When I entered the store I was greeted so sweetly by an associates Amanda and Lee. Amamda offered me assistance and explained the specials. She gave me time to look around and I found these frames. I was hesitant as this they are really "trendy" and I wasn't sure I could pull them off. I tried them on and turned around and immediately Amanda so kindly and honestly said,"those fit your face shape so nicely." I replied with "really?!" and she responded with, "you really can pull them off!" Her response was so genuine. So I said, ok let's do it! Amanda then sat me down and went to work. She was very professional, prompt and offered incredible customer service. I did not feel pressure to purchase "upgrades. My interaction was very pleasant and smooth. I will continue to refer people to EyeMart Express and do business with them. Stop by and visit Amanda! read more

Eyemart Express - New specks - Eyewear & Opticians Near Me - Reno, Nevada

Hopefully these places have someone at corporate that is better trained at customer service then the person I emailed with yesterday. I am a known customer, and until yesterday, I would say a happy customer for the last several years. Why the change? Well, as a KNOWN customer, I get emails from time to time. They have promos in them. I click the promo, and select some glasses, but no. We must have an account. ok. So I go through the process. But wait, Eyemart Express needs to "confirm" my email. And then guess what? The confirmation email never comes. I wait, and wait, and wait. Then I even change my email in case that is the problem, nope, never showed (until hours later, but not on my known email, that never came). How long does Eyemart Express think I am going to jerk around with this before I throw my hands in the air and give up? Unbelievably, I went through about an hour of my life on this before I gave up and sent an email to their customer service. The response was completely inane and offered no solutions. 1st-----YOU ALREADY HAVE MY EMAIL ASSOCIATED TO ME---YOU DON'T NEED TO CONFIRM IT. 2nd----When a customer comes to you so exhausted that they have given up on you, then your only reason for re-contacting them is to FIX THEIR PROBLEM. Otherwise, all you are going to do is MAKE THEM MORE ANGRY AT YOU. Which I am now. All I wanted to do was buy some damn glasses. read more

I've had great service getting two new pair of glasses made. Very prompt service as advertised. I love that they are a chain and you can take your business to different locations and your history is in the computer. The staff has always seemed very professional and skilled. read more

The wait time. It's way too long. The price for a 20 dollar pair of plastic frames with plastic lenses is ridiculous. Thanks , but no thanks. read more

I have been sitting on my eyeglass prescription, hunting for new frames. Had gone to a couple of places and could not find anything so I thought I'd pull out YELP and I founf this place in South Reno. Boom! Found 2 pairs of frames that I had in my hand ready to do the deal. I was seen right away, but alas, found out that they are not covered by my insurance until April. Boo hoo. But I will be back in April. Fast service, great selection. The prices are far better than any other optical shop I've been in. read more

Amazing service! They were super committed to helping me find insurance and I actually got $200 off lenses. Also showed me a live example of their lens enhancements and it helped me understand a lot, wonderful and kind staff. read more

Service was great when I walked in I was greeted immediately and asked to be help the kind lady checked out a few of my glasses that needed to be fixed and started work on one immediately . read more

My son lost his glasses while at school so I needed a place where I could get replacement glasses with the least wait time. Most places take a minimum of a week but Eyemart Express met my need for glasses. There is a optometrist next door which made it convenient to get an eye exam. They were great too being able to take my son on the same day I called. Once the exam was completed, it was a walk next door to pick out glasses. Every wall was filled with endless frame choices and even had a section of two frames for $38. Mary helped us and was so friendly and didn't rush us. She even offered us a coupon for being a new customer. The prices were really good with all the extras such as polycarbonate lenses, anti-reflective, transition, scratch proof. With the discount, I thought why not get it all. We needed a pair as soon as possible so the first pair did not have the anti-reflective but we were able to pick up the glasses in two hours. There is no hurry for the second pair which will take three weeks. Losing glasses isn't fun but great to know there is a place that has their own lab onsite and have a quick turnaround. This is definitely my go-to for glasses and I would highly recommend them. read more

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My first time purchasing glasses and I Was very impressed with the professionalism and service !! I bought 2 pair and couldn't be happier! I will return! read more

Eyemart Express - As I'm driving away from EyeMart Express With my new glasses! - Eyewear & Opticians Near Me - Reno, Nevada

But selection, quick assistance in store, and glasses made correctly that were ready much quicker than promised - within something like 60 minutes! read more

I was recently in Reno and lost my prescription glasses. I was finally able to get an eye exam and went to Lenscrafters. After picking glasses and being measured I was told my glasses would be mailed to me. I was surprised they could not be made by the end of the day and I was told they can only do one day with single vision lenses. I needed glasses asap and was referred to Eyemart. Great referral. Not only could my glasses be made in one day and they had several frames in my style. Tim, who waited on me was amazing, Patient and very helpful, helping with recommendations and giving me quotes on frames and lenses. I highly recommend. read more

The moment we entered we were greeted and helped in less then 5 mins. She was super helpful and immediately helped us navigate into using our personal insurance for new frames and lenses. She was professional and was apologizing for not knowing all of the answers, which I found as a very strong personality trait! read more

The customer service was fantastic from the moment I walk in. Lori was super friendly and helpful with the process of purchasing new glasses. Prices are very affordable and many choices. read more

The Staff/Mgmt are incredible people. They are personable, knowledgeable, and will work to please vision needs. I love the selection of frames and pricing. My vision needs are precise and have been able to get a slight error corrected with professionalism and a smile. This store has a lab and gets frames/lenses done in a very short time. I have been to other vision stores in the Mall and have been disappointed, but here at Eyemart Express, my needs have been met. Well done!! read more