I had such a wonderful experience at this optometrist clinic and truly can't say enough good things…read moreabout the staff. From start to finish, the process was smooth, easy, and stress-free. Debbie and Britt were absolutely amazing and so helpful when it came to purchasing glasses. They accepted our VSP insurance and explained everything clearly, which made the whole process simple and reassuring. They were incredibly patient and accommodating--my husband was in a wheelchair, and I had my toddler with me, and we never once felt rushed or uncomfortable. The service was kind, professional, and very understanding of our situation. We were able to get the appointment, prescription information, and have our glasses shipped to us even though we're coming from a small town. On top of that, my husband was able to walk out the same day with the contacts he needed, which was a huge help. Another big plus was the location inside the mall, which made it very convenient and accessible, especially with a stroller and wheelchair. Overall, the service was wonderful, the staff was caring and efficient, and the entire experience exceeded our expectations. Highly recommend this clinic to anyone looking for great care and outstanding customer service!

The ladies were so friendly and welcoming. They made sure all of our questions and concerns were…read moreanswered. The store was clean and very easy to look around. Very relaxing environment honestly. We definitely have made this our glasses go to place. Highly recommend!

I needed to find a new optometrist that was closer to my work and home. Jennifer Shane and…read moreassociates had good reviews and I was happy to see I could schedule online. A week before my appointment, I realized I had overbooked myself with another Dr appointment and needed to reschedule. I called the office and the woman at the front desk argued with me stating I had already rescheduled this and she needed to know why I was doing so again. I explained I had not rescheduled, this was my first time calling the office but she did not believe me. I'm not sure why she was so argumentative or why this mattered. I ended up cancelling the appointment as this is no way to treat a new patient. There are plenty of other optometrists in the area that will have better customer service.

So I usually go to Costco optical since I worked there and my insurance said I had to go there…read morewhich is fine. I just got new insurance and tried to go to Costco and they seriously have the worst customer service which is sad because I worked there for more than 9 years. I looked up different eye places and saw that this office wasn't far from me and they looked really clean and professional. I gave them a call and asked them if I could just get my glasses there since I had already seen an optometrist and had my prescription. They said it was no problem at all and gave me their hours. I came in and it was a little busy which was expected since I didn't make an appt or anything since I was just getting glasses. They have such a huge selection!!! I was in glasses heaven! I tried on clear lenses and also sunglasses as well. I found my perfect pair. Looked at the price tag and ouch it was a $500 pair of sunglasses. Hahaha. I said to myself, dang it why do I have to have expensive taste? But knowing that my insurance would cover some of it I tried them on with the assistant that helped me and I fell in love. I never heard of Tom Fords but apparently they are a really good brand. They do have many other brands here that are higher end and mid end and lower end also. But they were overall very nice and professional. I will be coming here from now on and brining my kids here as well. Thank you guys for my amazing sunglasses!!!

Love love love this place, customer service 10 everyone is so kind and professional!! They helped…read moreme and kids find some cute glasses and made the process so easy!!!! Highly recommended THE BEST vision center in RENO!

I came in for an eye exam and glasses. I was greeted right when I walked in. Very friendly and…read morehelpful employees. Large selection and all different price levels of glasses to fit anyone's style and budget. Quality products. The eye exam was very thorough. Ordered my glasses and I am excitedly waiting to get them. I will update with Pic of them once they come in. Thank you.

Amazing customer service. I've come in countless times as I work nearby, and Dr. Bolenbaker goes…read moreabove and beyond as a professional. All the employees are kind and cheery. I can only recall Frances but there are two others I have personally met. The receptionist, Amy, is a pleasure to talk to. In one of my recent visits, after my annual checkup, I had considered getting contacts as the glasses fog from masks was quite annoying (not to mention I am always always cleaning them, which is to be expected). I've worn glasses for years. When getting fit for contacts, I struggled quite a bit with my reflexes and started overheating. I have always been extremely twitchy when it comes to my eyes and such, but I nearly fainted after a struggle to get it in my eye. Had to lay on the floor until my vision came back and they brought me water. I was told I have something called Vasovagal Syncope-- I cannot believe I have gone my whole life without knowing this and it explains SO MUCH. Such as being extremely uneasy around the talk of blood or anatomy to the point of almost fainting, struggling very badly with eye drops, makeup, and the air being blown in my eyes, and having trouble getting my blood pressure taken anywhere or dealing with extreme prolonged heat exposure. I thought this was normal and the only reason I am including it in my review is to note how validating it was to finally have an explanation. This store is clean. The bathroom is clean. Their Covid-19 system and policies work well and it's overall a joy to come to. They were also very understanding when I had a pair of sunglasses that kept falling down my nose to no avail-- exchanged for free as a one time courtesy. Sticking with metal frames for sure. I've also purchased a pair of very nice eyeglasses and had née lenses installed in my previous frames. Professionals through and through. Cannot recommend enough.

BE AWARE - THERE ARE NO REFUNDS…read more Go to Vision Works, NOT here. Now I'm out 1,200.00 for two pairs of glasses that, do nothing for the reason, I made the appointment. I wish I knew, their return policy. I would not have ordered glasses from there, if I had known. I would have gone to Vision Works, instead. They have a much better customer focused, return policy. Now I'm stuck with two pairs, I can't wear, with no way, to get a refund. The glasses make my vision, worse. They did absolutely nothing, to help with the issue, that I went there for, other than to get glasses. There was no discussion, of other opinions.

The owners of nice guy except all he is in for the show he's got tons of glasses that you're not…read moregonna buy I went in there, he says well there's nothing wrong with your eyes is better than last time but there's a little pigment I want did he write it down on paper now so I don't know what was wrong with my eye goodbye

What a great office and staff. This makes getting an eye exam all the easier. Dr. Travis and his…read morestaff are genuinely positive and kind. On top of that, you get a quailty exam. It is always clean and sparkling as you walk in. They have a great selection of glasses from the high-end names to the reasonable. Job well done!

Love Lenscrafters. Have been going here for years. After visiting the optometrist, we went to pick…read moreout glasses for my husband. There were a variety of styles in our price range and I love the effort they put in to fitting your glasses to your face!

Erica, the manager is fantastic to work with. Very experienced and great advice…read more Came in to buy a set of prescription sunglasses. Great job fitting the right ones and a great price!

It has been over a month since I ordered glasses and still they are not available. The selection of…read moreglasses are limited. They have mostly designer offerings that are very expensive, even with insurance. The staff at this location are nice. The facility is clean.

Our experience here was very quick and we referred to a pediatric specialist. I will say the…read moreentire staff was just amazing, They got us in immediately with an eye injury. He was treated with eyedrop's to help with the pain and inflammation, and referred to a pediatric specialist. we learned something very important, if you have an eye injury, go see an eye specialist. Don't go to the ER or urgent care, get yourself into an optometrist or ophthalmologist. This is what they do! You might think that would be the end of it, but the doctor called us after we saw the specialist to check up on my son. That kind of attention to detail and care definitely warrants a return visit when it is time for his annual eye exams. We will be back!

After many years of not seeing my Optometrist, I had a full eye exam done at Valley Eye Care in…read moreGardnerville. I felt lucky coming out of the appointment (Dr. Amanda Brewer) with a healthy eye opinion and a reasonable progressive prescription. After a few months of using my new spectacles, I noticed that my eyesight was actually getting worse. So back to Dr. Brewer I went to look at my prescription. What she found instead was that my cataracts had grown, and it was time for surgery. She then referred me to Dr. Caleb Morris at Nevada Eye Consultants. Nevada Eye Consultants is quite an operation, full of patients, doctors, and support staff. I was efficiently shuttled from room-to-room including another eye exam, some follow-up, 1:1 time with Dr. Morris, and the insurance person. This experience kind of reminded me of taking my then step-daughter to the Orthodontist to see if braces were required. The visit being 1 part Doctor and an equal part being treatment and financing options. I thought Dr. Morris was great and as another review rightly stated: From consultation to surgery day and follow up- professional, clean, communicative. Note that Surgery is done next door at the Eye Surgery Center of Northern Nevada.

Recommended by a coworker. I was scheduled pretty quickly for my initial appointment 2 days…read morelater... 5 days later did official eye measurements for my cataract surgery... cataract surgery 28 days later, will update that at the end of the month once it happens. They have diffrent levels of cataract surgeries i opted for the lowest one my insurance covers. The other levels is cash price on top of the insurance.