The first time I came here, I was surprised by the thoroughness of the exam. When I spoke to the…read moredoctor she said she's heard this comment before and that it scares her. They explain everything and are super patient with your questions. The staff is super kind and I love that they do a breakdown of exactly what your insurance covers and what everything will cost WITHOUT pressure to buy. It took a week for my glasses to be completed. I was in and out to pick them up within ten minutes. They got me right in and adjusted the frames and I was on my way! I'll continue to go here, even though they are located on a completely different side of town.

Hello Again Reno Family Eyecare in Northwest Reno. Thank you…read moreto Naomi for all the fun machine tests today. Dr. Mariah Smith gave me my yearly exam and I'm feeling great about my 66 year old eyes. Now I am off to work with Alley to help me pick out my prescription frames for glasses and sunglasses and I have added transitions for the first time. This was truly a Five Star Office Experience.....again. If you are looking for a new place to take care of your eyes, I suggest Reno Family Eyecare. This is the start of my 4th year. Thank you again. I can't wait to pick up my new prescription glasses and Kate Spade Sparkly Sunglasses. See you soon. Julie A

Finding new healthcare providers usually isn't easy, but in this case, it actually was. Mayberry…read moreVision is close to home, takes our insurance, and has very high ratings. After visiting, I can clearly see (ha ha) why! The location is beautiful inside (so uplifting and spacious) and out (next to Betsy Caughlin Donnelly Park). The staff is friendly and highly professional. And Grace and Dr. Belaustegui did an amazing job with my screenings and exam. Everything was thorough and informative, from discussing my eye drops and ongoing eye care (wear your sunglasses and take long blinks!), to a whole eye scan that showed exactly what was going on in my eyes without needing a tedious and inconvenient eye dilation. Although I only needed a slight adjustment to my prescription, my new glasses are perfectly configured for computer use, which has already resulted in noticeably less eye strain! Meagan was also very helpful (and patient) with finding the new frames and walking through costs. Highly recommend! TIP: Plenty of onsite parking; take a little extra time and walk through the park while you're there.

Fantastic eye care center end to end -- from the warm reception (with quality donuts and coffee!!)…read moreto the friendly and knowledgeable staff and well-designed interior, to the cutting-edge exam equipment, this is an A+ business all around. I did my vision check with Grace followed by an in-depth analysis and discussion with Dr. Belaustegui, and I really appreciated the thoroughness of the whole process. In addition to the exam, they got into the science of eye care and provided detailed information about my particular needs. Afterward, Meagan was very patient and friendly in helping me find just the right set of frames (of the 300 or so options they seem to have--all really nice and hard to choose from). We had a really great experience at our previous eye doctor in CA and were worried about finding a comparable place here in Reno, but Mayberry Vision allayed those worries and has proved to be a top-notch option.

4/16/26- After…read moregetting a very reasonable pair of glasses in Japan.. and within an hour... I knew I had to try Eyemart.. Had our exams next door- Dr.Long- very nice and professional- Loved the free extra pair of glasses! Went with my go to Ray Ban sunglasses (for fishing).. and all around outside .. Staff was very helpful and customer focused.. Prices are a lot less than going with a regular optometrist..

I stopped by to find a few pairs of inexpensive sunglass frames to go with my expensive progressive…read morelenses prescription. The place was buzzing with customers but they were short staffed. My wait to be seen was maybe 20 minutes, but that gave me time to browse. I was treated professionally by the staff member and she was thorough as well. I was sent a text about 2 weeks later that my glasses were ready. This time the store was fully staffed. My glasses were adjusted a bit and I was on my way.

Went in for a check up and Evelyn was very sweet and helpful the same day went to the other…read morelocation and Matilda was also super helpful and sweet. Definitely will be coming back !!!!

I've always had an excellent experience visiting Dr. Cochrane for my annual eye exams, so I'm very…read moreexcited for him, but sad to hear he has retired! The office staff is always very sweet. I feel like my concerns are taken seriously and I don't feel forced into any services or buying glasses. They have many choices for frames, and will adjust them if they become loose! I've been going here for 5 years and will continue to

The owners of nice guy except all he is in for the show he's got tons of glasses that you're not…read moregonna buy I went in there, he says well there's nothing wrong with your eyes is better than last time but there's a little pigment I want did he write it down on paper now so I don't know what was wrong with my eye goodbye

What a great office and staff. This makes getting an eye exam all the easier. Dr. Travis and his…read morestaff are genuinely positive and kind. On top of that, you get a quailty exam. It is always clean and sparkling as you walk in. They have a great selection of glasses from the high-end names to the reasonable. Job well done!

Wanted to give a shout out to the Costco Optical Dept in Reno. My husband and I had gone thru…read morecheckout during executive hour last Friday. We were passing the optical dept and I mentioned to him I someday will check out the Optometry office for an eye check and he said just go and talk to them and make an appt. I walked in and they said how about right now? WTH? So I did. A little paper work and like 2 min and I was in Dr Winkelmans chair. He is an independent practice housed in this Costco. I see a retina specialist for a condition I have so my exam with him was not super comprehensive as I had just seen my retina doctor. I just needed a new prescription just for reading. The downside is he does not accept medicare or prominence..the pro side is the exam was only $119, and took right around 30 minute to complete. Today I was back in Costco to fill the prescription for glasses. There was no one else there, so I got helped right away by Jesse. He helped me with frames that looked good on me. I am a picky gal that likes designer stuff and I immediately gravitated to Cartier. Yep..they were $399! But..I had a rewards certificate from my costco card that covered almost all the cost. I purchased a couple more frames at less$$ and each one after the first got $ 50 off. Plus, prominence paid $200 towards the whole purchase! I am so happy with this dept!!! Customer service is beyond spectacular(thank you Jesse) and the prices are fantastic. Let me talk just a little more about the spendy Cartier frames. I went online OMG..the model # of the ones I purchased is CT03730 burgundy. In looking online..the same frames elsewhere are $895, $704,$981 etc..Damn I have some expensive taste! Not sure how costco can buy and resell these frames for half or more then online companies! I highly recommend this whole optical dept. You do not need a Costco membership to see the doctor but do to purchase frames and glasses. The savings just paid for the cost of membership plus!!! 1

Casey is the best and the Costco Selection has so much. They…read moretake card and outside rx and they are open on a Sunday which is rare :) I am getting some Cecile glasses but they also have parada and Gucci and other popular designer Brands

This place is great! The staff was friendly, efficient and professional. Haven't been to the eye…read moredoctor in over 5 years (shame on me!), so it was time to pay the eye doctor a visit. Also, needed a new eye doctor since my old one had retired, and I didn't care for the place that took over his practice. Anyway, found EyeZone through my vision insurance and made an appointment. The day before my appointment, Sherri (sp?) called to confirm my insurance which took 2 calls but she was patient with me and we got it done. In the day of my appointment, Sherri checked me in then Angelo started the initial exam before handing me off to Dr. Mary. Angelo was efficient and got the initial exam done in less time than what I'm used to. Next, Dr. Mary, who walked into the room and made me feel immediately at ease. She did a few tests, explained her findings laid out my options, and made sensible recommendations. No pressure one way or the other. At check out, Sherri gave me my prescription, confirmed what I wanted going forward and took my co-pay payment. There was a slight delay during the process but only because Sherri was new, but who hasn't been new to a job and learn new things? Throughout it all, Sherri and another staff member were apologetic and just plain decent. Overall, a great experience! I have found my new eye doctor and would highly recommend?

Classic lack of customer service. Like the review for Tracy R, I was told my glasses would arrive…read morein 2-3 weeks. The online access and AI phone system said pending or shipped ... which clearly they hadn't. It took multiple calls to get answer. It took well over 2 months to get my glasses. That was at the start of the year. Now, 4 months later, the plastic covering over one of the arms slid off and is lost. I went in to get another one. After a few minutes, they asked me to come back later. Hello, I can't drive without my glasses. 25 minutes later after 3 staff people looked at them, they handed them back, said they couldn't fix them and maybe I can over the plastic for the arm online. I asked them why they didn't order it for me, since they slid the frame. They said they couldn't and just stared at me.

Watch out for hidden charges. I filled out all paperwork online for a new appointment. No mention…read moreof a $70 refraction charge for a prescription. When I got there, they wanted me to sign a new form for this charge.

I found this to be a very Deceitful Business Practice...the office manager and staff willfully…read morefailed to inform me as returning customer, acting in good faith, that my insurance was no longer valid with them. Withholding this information from me, so that I could not make an informed decision to purchase cheaper/covered services elsewhere, then the gall to charge me a non-existent insurance co-pay plus a large fee to simply print out my prescription is willful fraud that must be blamed on the owners and management...Buyer beware!

Fuck this place. What a scam…read more I have amblyopia, which this place (used to) specialize in. And they used to be great! But it seems the owner is banging an employee or having an affair, or their drinking has caught up with them or who knows what. But the operation is a giant mess. Save yourself! I make an appointment. It takes 4 weeks to get in. I show up and am told, "Oh, we tried to contact you! There's no doctor today..." OK. So we rescheduled and I left. Came back 4 weeks later and got my eye exam. Bought glasses from them thinking, "I know I'm getting ripped off buying glasses from the eye doctor, but at least I'm supporting a small company and not Lens Crafters." I get a call 3 or 4 weeks later to come pick up my glasses. I drive up there and the frames are literally missing an entire lens! They're frames, with nothing in them! And, I shit you not...."This isn't what you ordered??" WHO THE FUCK WOULD ORDER THIS?!? Wait another 3 or 4 weeks, get another call, and come up again to get the glasses, which are fine. At this point, it's taken me 4 trips from Carson to get an eye exam and a pair of glasses. A couple months later, I'm trying to get a pair of motorcycle-specific glasses from Flying Eyes and have requested a copy of my prescription AT LEAST 10 TIMES. Black Rock refuse to send me a copy, which is a violation of federal law. All the while, since the appointment, there have been an e-mail blast going out to all customers. The first, "We're closing our doors permanently - come get your medical records." A few days later, "We've decided to stay open!" Then this afternoon, "We're closing our doors permanently..." again. If you go on Facebook, the company is claiming that they have to close because of, "employee fraud." I'm no brainiac, but I am an accountant, and there is no fraud an employee should be able to commit, other than stealing cash out of a register, which might amount to 1 or 2 percent of a medical office's revenue? Regardless, it's not enough to close a company, so I'm calling BS. Something bigger is happening, involving the owner, and they're too puss to admit it. Save yourself a giant nightmare and go elsewhere!

Been coming here for probably 6 years and have never had any issues, staff is always friendly and…read morehave never even had a billing issue or question. Love Black Rock.

Dr. Lighthouse is fantastic! My family has been seeing her for 20 years and she is always very…read morethorough and knowledgeable. She recently spotted a basal cell cancer near my eye which I greatly appreciated. Office is run very efficiently-friendly, capable staff and very clean. Nicest doctor you'll ever meet!

It's an exam. Many of us go for them every year. It's just something we do. Seems not many of us…read morestop to think about the experience. Despite it being easy to get another recommendation and switch docs, we keep coming back. What makes it great, how we are treated, etc all contribute to that decision, and are all part of what makes a doctors office a great local business! For the past four years I've been greeted by thesame smiling face at the reception desk. Ashamedly I don't recall her name, but she was always efficient with the check in process, somewhat friendly but also pretty formal. Today it was someone new, and she was clearly a little upset I walked in on my phone and tried to start checking in and somewhat politely let me know I should've ended my call before walking in the door. The experience was a little different but NBD and I learned my lesson. I like that they tell you your appt is 15 min before your actual exam. This gives you time to sign and update paperwork and get your exam started as soon as you're ready. I was amazed that as soon as I'd handed the clipboard back I was being taken in to get started! Dr. Lighthouse is exceptionally personal. She seems to have a genuine interest in you as a person, asking questions to get to know you and making sure you've had all your questions answered too. The art of bedside manner is dying, and she has it going on! It's no wonder she is so well loved by her patients. Oh yeah! That smiling face from the front desk? She's moved back to the optometry desk and is now fitting, adjusting and ordering glasses and contacts for patients! It's a winning team here. The team clearly likes working here and that translates to a great experience every time!