First of all, I HATE going to the dentist! I DREAD every second of it, but Downtown Seattle Dentist made it a lot less painful.
Making my appointments, calls to the office to ask questions, getting text messages to remind me of my appointment (I am so forgetful!), getting a breakdown of all fees and charges, checking my insurance. Administratively, you guys were amazing, helpful, and so, so sweet the entire process.
My cleaning: My hygienist was great and light-hearted even though our suction machine was problematic and we eventually had to move to another room, she was apologetic for the malfunctions even though equipment malfunction was no one's fault. I think I got apologies from 3 people (my hygienist, my dentist (Dr Dellisanti), and I believe the other Dentist).
Finally Dr Dellisanti came in to look in my mouth, and told me I had to come back for a filling. My heart dropped. Panic mode!
I am such a wimp when it comes to pain and needles! Dr Dellisanti asked me many questions to find out my previous experiences with dentists to try to understand why I am so scared of the dentist. She offered me options to help ease my nerves for the big day. It's not that I haven't has laughing gas before, and it's not as if I haven't had oral medication before to calm my nerves before a filling, but Dr Dellisanti and her staff made me fill like it's okay to have these fears and they made me feel as though I was in good hands and as if I had an entire army behind me to ease my mind and I don't think I've ever felt that way knowing that I had to make an appointment for a filling.
I called 2 days later to make my appt, and they called the RX into my pharmacy. I told them I was going to Uber in and Kris said to make sure I call when I'm a few blocks away so someone could come down and walk me upstairs from the Uber. I thought this was very accommodating of them to consider us city Ubering folk.
I picked up the RX the same day as my appt and took it an hr before my appt. I walked into the office and was immediately greeted and was asked how I was feeling. I also love how I never have to wait to be brought back to the room.
I was very relaxed for the appt and although I still felt the pain of all 3 needles and I hyperventilated just a little, I have never felt in such good hands. They made sure I was fully numb before they started (Trust me, I've had dentists start without fully numbing me. Not only was I Super Anxious, but tears were just streaming down my face, thinking that if I said "no" when they ask me if I'm okay, that would be frowned upon). The appt was done before I knew it and I was on my way home to sleep it off.
When I woke up later that night, I saw a missed call from a number I didn't recognize and a message. Dr Dellisanti had called to see if I was doing okay and said to call if I needed anything that evening. I was having a lot of pain when I woke up. Luckily I had left-over expired Vicodin which I took anyways to ease the pain a bit.
All in all, I cannot believe how many dentists I've had to endure through-out my life before I found Dr Dellisanti. I could not be happier with my choice and I applaud them for having such great patient-supportive staff! read more