quick and efficient with duplicating keys! I recommend them for any locksmith work you might need.

Great service every time I need a key or assistance. Very quick and convenient. Highly recommend if you are in central phoenix in need of a lock smith read more

Ever since I was a Kid, I can't remember walking into a locksmith shop that looked like this. The circa 50's/60's architecture and the way the store/shop is laid out inside brings me back to those days - a real locksmith shop! After trying out a couple of locksmith shops that could not replicate the key I needed, I was recommended Downtown Locksmith. In a jiffy, I walked away with what I needed, not to mention going back in time and amazed at everything in the lock world Downtown Locksmith can do. This huge shop is like walking into a working museum! You can come to their store, or they can come to you. Just take a peek at my pics, they show beyond words the extent of their ability, capacity, stock and services they have to offer - not to mention reasonable prices. Downtown Locksmith, you are now my go-to Locksmith in Phoenix. Kudos! read more

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Pros: pretty sure they can do anything you need. And it's a great central location. Cons : every time I go in there, either they ignore me completely or if they do say something at some point, they'll say it'll be a few minutes but it always drags on and on - I usually just end up leaving. Just let us know how long it'll be... for real. That's cool. At least we can plan to wait, come back for the keys, or come at a different time. read more

They did not provide good service and it was difficult to get a response. I like supporting local, but this place is too unreliable to try again for me. And their hours are not accurate. It seems to vary without notice. read more

*Spoiler Alert: Posted same review on Google because it says it all!* Although there are locksmiths closer to my residence for keys made- & all over metro Phoenix; however- also KNOW great customer service guaranteed at Downtown Locksmith. Simply put they are "The Best-" that's their rep- & they don't disappoint! Needed a safe key made with a larger opening to fit on my SmartKey; no such template- but because of their customer satisfaction DNA- a solution was found! Drill hole larger on existing keys! Brilliant! Exceptional customer satisfaction & service is what you will get- all the time- every time at Downtown Locksmith. THANKS AGAIN! read more

Called the downtown office asked about getting my car key cut.... was told "we don't do that car" and then the call went dead. Called back because I had a follow up question. Call was answered and then disconnected. Tried again, answered, disconnected. I thought about the voice on the first call.... kinda rude, curt, short and then "click". So I called one last time. Answered, almost got out a greeting then it hung up again.... Four calls, Four abrupt hang ups. Coinsidence??? IDK. Just putting this out there for others to know. read more

Just had a chipped key made. A very hard key to do for my Jaguar. Took them less than an hour to do and it works perfect. Great technicians and I would rate them 5 star plus. Oh, and their price was 5 star as well read more

HIGHLY recommend this company. I had an emergency situation with my front door lock and could not get into my home. From the moment I spoke with them on the phone, they were there within 20 minutes. Gary showed up with his wonderful wife Adele as this was after hours and proceeded to fix the lock with another employee Alfonso. I can't begin to express how grateful I am for their quick response, professionalism and great care for my situation. If they did not respond in such a quick manner, I would've had to have found alternative arrangements. They truly are life savers!! Thank you SO much Gary, Adele and Alfonso!! - Jordan and Jeni read more

Unbelievable feat of picking the lock on my antique pre 1860 Japanese Tansu lockbox when it was mailed to me with the key accidentally locked inside(!) Wanted everyone to now that they actually managed this unbelievable feat! These guys were so knowledgeable and pleasant to work with- will go to them for all my locksmith needs whatever the century! Very reasonable rates. read more

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Was referred to this old school locksmith when another locksmith felt like helping me out with a broken combination lock on an exterior gate was too much trouble for him. Downtown Locksmith was fantastic. They clearly know their stuff and know how to go with the flow. After talking with me on the phone they sent someone out to take a look at the lock, didn't get bent out of shape when I wasn't around to discuss the job with them, just talked to my son and left me an estimate. My son comments the technician was "super knowledgeable." They responded promptly when I contacted them by email to schedule the job, came when they said they would, and installed a brand new lock that works perfectly. We couldn't be more delighted. Would go to them again in a heartbeat. read more

Great Locksmith, I had trouble rekeying a lock cylinder at Ace hardware and they failed miserably. The key was getting stuck in the cylinder and wasn't easy to turn to unlock. I took my cylinders to Downtown Locksmith and they have the cylinders working like new! I appreciate the quality of workmanship. I will be back next time I have a rekeying job. Thank you Downtown Locksmith! read more

I've been in to this shop about 4 times for various minor needs, all things that could be done on-site and that did not require a house call, but I can vouch that on every occasion service was courteous, competent, and fast, and I was never made to feel rushed. They have also been patient and generous in sharing their knowledge when I had a number of questions that involved locks and security but that offered no business prospects for them. Just this morning one of the staff worked up a quite a sweat removing an incredibly tough cable bike lock which required use of power tools in addition to some strenuous manual effort, and would not accept a penny of payment. On yet another more recent visit, they could have easily sold me a new car key with auto-lock transponder -thing - but went to fairly extensive effort to salvage mine, replace the battery with the one I had brought with me, and would not accept payment as I had supplied the battery, telling me "Just keep us in mind for future occasions." . If and when I have more extensive locksmith needs, I will go back to Downtown Locksmith on the east side of 7th Ave, just south of Roosevelt. I also like that they have been in business a long time in Phoenix and that they have a storefront location as opposed to the wandering mobile smithies of no fixed location or reputation. read more

K.. called ..because a problem.. not sure who I spoke with.. straight up guy told me what to do or he'd come and do it for 95 bucks .. awesome. Thank you read more

I really appreciated how quickly these guys came over to rekey our locks after a burglary. Our house was robbed last night, and not until the middle of today did I realize that a bag with my house key was among the items stolen. I called Downtown Locksmith and explained the situation and the locksmiths were at my house in 10 minutes. Thank you for easing my mind and doing a nice job on the locks! read more

Incredibly helpful, professional service here! I just moved to Phoenix. During the move, keys to my file cabinet got locked in the file cabinet. Sadly, not the first time I've done that. Anyway, i called them on a friday and asked if they could help. I went down there with the lock number but that didn't narrow it down so there were a few options. Andrew made me two keys but only charged me for one ($11.50) and told me that if they didn't work, to bring the cabinet down there and they'd figure it out. Well, neither key worked. So today I brought the cabinet down there. Andrew spend about twenty minutes working on, eventually figured it out, and went inside to get a new key. He opened the cabinet, handed me the key, and told me to have a nice day. I asked about payment and he said there was no additional charge. Friendly, professional service gets 5 stars. I don't often need a locksmith, but when I do this is who i will call. read more

Husband locked his keys in the car in a parking lot while picking up lunch for his office. Salvador saw him in the parking lot while on his own lunch break and offered to help. He went out of his way to help, got in fast, and saved us time and money. read more

I worked with them to get a second key cut for my car. They were extremely responsive, fair, and did their job professionally and efficiently. I called other shops at the same time and never got a call back. We ran into a complication with the car - different ignition and door locks, and they helped us come up with a cost-effective solution that involved two keys. I really enjoyed working with Josh and Andrew and will definitely use them again. read more

Downtown Locksmith is the best deal in town! Never again will I go to Home Depot or Ace Hardware for a key. I just purchased a remote entry fob with programming for my vehicle. It was around $70. The dealership wanted $400! read more

I was looking for an exact replica of a key and this was the one and only place I found that had the right key and color! Super professional, reliable, old school shop. Would recommend! read more

I have one key! Maybe that doesn't excite you but I have 6 doors and 11 keys . I know the math doesn't add up. But Gary came over and re-keyed all my locks to one key. Much easier and less confusing. He repaired the lock to our back door that I was only able to open from the inside. Did I mention that he made me a key for my car that was less expensive than the dealers? Gary is fun to be around yet takes his business very seriously. I recommend him the contractors I work with. read more

Great experience getting our door lock fixed at our office. The locksmith was quick and very nice. We would for sure use this company again. read more

They made my keys , their price is better than others. I saved time and money. Thanks for servicing.

I'm in a very urgent situation and need to make copies of my keys. It says they open at 8am but is 8:20 and so far there's no sign they will be opening soon. It is a weekday so goth should take their business more seriously and I was relying on them. Now I'll need to look for another service just because they don't stick to the schedule they set. read more

I live in a 3rd. generation, 1928 Historic home and with all credit due to Downtown locksmith I was able to keep and repair the orgiinal lock AND door, not replace.. which 2 other locksmith requested. With a fraction of the price, all characteristics were still in place! Phewww! I set the appt. the evening before, they were at my front door the time scheduled, lock was immediately fixed and the locksmith was very courteous to fix minor things he noticed wrong with my door jam as well. I will recommend any and every one in the historical homes and businesses to use Downtown locksmith for service, it's not easy living in such a older home and calling on anyone to fix, their 1st. suggestion is always to replace (easier for them/expensive for you) glad I found them! read more

The owner himself, Gary Sachs, came by to re-key all my doors. I met Gary last fall at a Realtor event and he explained how he runs his business with integrity and fair pricing. When I called, I was able to get an appointment within 24 hours! Gary was on time for our appointment and very courteous. He worked quickly and was very neat and clean. He made sure all the new keys worked before he left. I recommend Downtown Locksmith to anyone who needs an honest, dependable and reliable locksmith. I will definitely use him again the next time I need a locksmith! read more

Josh came and unlocked my car in 20 minutes. He was super nice and professional. If your in the downtown area, i would highly recommend!

Took a floor safe that was not working correctly. Gary fixed in about 10 minutes Will definitely use their services form now on Gary was very courteous and joy to meet Great job read more

Top notch locksmith that you can fully trust! Gary is hilarious and is the only locksmith I would call

Lazy office manager. Didn't want to take 30 seconds of her time to verify a Do Not Copy key was ok to copy. Not worth doing business with that kind of attitude. read more

Woohoo! Downtown Locksmith is the best locksmith I've ever used. They treat you like you're their only customer. On time! Reasonably priced! Honest! What more can you ask for? I guess there's a good reason why they've been in business since 1939. read more

Had exactly what I needed (which was not a normal key) and was done within 5 min. Highly recommend

I personally know the owner of Downtown Locksmith and he is an individual with a high level of integrity. He and his employees place the customer's satisfaction first. I will not hesitate to refer my family, friends and colleagues to them. I know they will be well taken care of. read more

Andrew at Downtown Lock Shop has always been a big help to resolve every problem I have brought them and today he fixed lock for me for and today he took the effort to search through his inventory to find an obscure part. They are reasonable and honest! read more

These guys are the best! I needed 10 keys made and was out of there in less than 5 minutes! They also have a great variety of security locks read more

great service and very fast results..Very friendly staff and helpful with my problem..will come back for sure for any jey or lock probkems that i will have in the future for sure.... read more

Solid, local, and trustworthy business. Came here a long time ago to get some duplicate keys made. At the time, I lived in a 90 year old historic apartment in Encanto-Palmcroft and the door had the original locks. Trying to find a key blank at any of the normal spots (Home Depot, etc) was impossible which is how I ended up here. They cut a couple keys for me but when I got home, they didn't work. Stopped back in and they knew why I had come back even before I could explain. The key cutting machine was not calibrated/reset for my keys so the cuts were just about a millimeter or so deeper than they should have been. They realized that right after I left, apologized, and made new working keys for me. Super friendly, knowledgeable, took ownership of the issue and resolved. Thanks! read more

As the owner of a dealership I am often needing keys cut and remotes programmed. It took me years to find a locksmith that was professional, mobile, reasonably priced, and had the tools to cut and program keys and remotes for every make and model; Did I mention professional, and on time!!!! Downtown Locksmith is the very best! I have referred them to friends, clients and family....and they have all been just has happy with the high level of service and professionalism that I am. read more

This is the place to go for key copies. I would assume the rest of their services are great too. I needed 2 keys copied, and they were friendlier, faster, more accurate, and cheaper than Home Depot. Coping 2 keys is not a huge money maker for them, I was treated as their most valued customer. I will go no where else. read more

I just had to write about the amazing experience we had with Downtown Locksmith rekeying our entire house. Not only was our service provider prompt and professional, he actually alerted us to a problem with one of our doors- which we already knew about- and said he could easily fix it- for $10! The work was perfect, and the price was more than fair. If we ever have an issue with any of our locks, we will for sure go to Downtown Locksmith. You should too! read more