As a couple who has traveled across the U.S. with the goal of trying barbecue in every town we visit, we can honestly say this was the one of if not the worst barbecue experience we've had.
The first red flag was pulling up at 5:30 p.m. to find the restaurant nearly empty. At a barbecue restaurant during dinner hours, that's usually not a great sign. Even more surprising, there wasn't the familiar aroma of smoked meat that you expect the moment you walk through the door.
The welcome matched the atmosphere. We were casually pointed toward a table with a simple "sit anywhere," with no real greeting or enthusiasm. After sitting for several minutes, the bartender brought over a bottle of water, set it on the table without saying much, and walked away. After another wait, she returned, asked what we wanted, took the order, and left. There was no explanation of the menu, no recommendations, and no effort to provide even basic hospitality.
We ordered:
* A cup of burnt ends chili with cornbread.
* A one-meat dinner with brisket, fries, and cornbread.
The first thing delivered was a tray of French fries, which turned out to be the side that belonged with my entrée. They weren't an appetizer or something to share, just the side for the meal.
A few minutes later, another plate arrived containing everything else: two thin slices of brisket, the cup of chili, three tiny cubes that were supposedly burnt ends in the chili, and one slice of cornbread. We were immediately confused because we had ordered two separate menu items, yet everything was piled together into what looked more like a small lunch portion.
The food itself was even more disappointing. The brisket was so dry it reminded me of beef jerky. The chili was so watery it resembled beef soup with a few beans floating in it. The "burnt ends" consisted of three small cubes of beef, and the cornbread was so dry it was difficult to eat.
When we questioned whether our order was correct, the waitress spoke with the bartender, who came over and asked, "Oh, so you need another piece of cornbread?" She walked away and returned with another slice that was just as dry as the first. The actual concern about the missing meal or confusing order was never addressed.
After forcing down a few bites, leaving most of the fries and cornbread behind, and giving up on the brisket, we waited for someone to check on us. No one ever asked how the food was or whether everything was okay. The only time we were acknowledged again was when I finally pulled out my credit card to pay.
Great barbecue isn't just about smoked meat. It's about pride in the food, attention to detail, and genuine hospitality. Unfortunately, this place missed the mark on all three.
After countless barbecue stops across America, Downtown BBQ in Santa Rosa stands as the most disappointing barbecue restaurant we've visited. We genuinely hope they make improvements, but based on this experience, we won't be returning and hope others don't have this experience as well.
$50 waisted read more