Don't bother doing business with them. First salesman was rude. I wanted to look at vehicle and requested to know if its still avail. And on the lot. He gave me the spiel about how I should already know and be ready to purchase before looking at the vehicle..question went unanswered. After he finally answered my question, he went to find a vehicle and we looked at it. he couldn't figure out how to get into the vehicle so he walked away and said feel free to look around and come back tomorrow to deal with a different salesman who knows how to access the vehicle...like ummm I came returned the next day, did the test drive and told a diff sales man i wanted to move forward and get the paperwork (po and inv.) started for the car so i could submit to a very well know credit union to process. I was handling the paperwork due to running my credit and app several weeks ago. The dealer said they weren't interested in following a very widely known credit unions process and only way they would sell me the car is if i went through their process (cudl). Otherwise not interested in in selling the car. Waste of energy..find another dealer read more

Bought a car from here, Max and Mike were amazing! Mike was my salesman and was super helpful during the buying process, worked to help me get the deal i wanted, and was super respectful when I need space to process all of the information. Once it came to financing, Max was great! He found me an amazing warranty and didn't try and push any extras that i already declined. By far the best experience I've had buying cars! If you want a helpful, stress free experience, look no further! read more

The last couple times that I've had my oil changed I've had issues. My car has not been vacuumed or gotten wash vouchers. The last time, which was a couple of weeks ago, they said my brakes were ok, but a few days ago they started squealing when I drove my car. I called them day to try to get in and they say d that they couldn't get me in until March 27th, which , by then it would have cost me a lot more. I didn't not think they even bothered checking the brakes when they changed the oil. The time before that when I got my oil changed, I asked to have one of my tires checked because I was having to air it up every couple of days. They said they couldn't find anything wrong with it. Within a couple of days I was having to air up my tire twice a day. I went back in and told them and, lo and behold , they found the problem, which was there the whole time, but I don't think the checked it they day I had my oil changed and I asked them to check it. I was able to get into Lee Johnson Hyundai in Everett today and they squeezed me in and were able to fix the brakes. I would not recommend taking your Hyundai to Doug's for service as their service department has gone downhill in the last few months read more

This review is for LARRY: I would highly recommend working with him. As a young couple, sometimes people don't take us seriously. But Larry was GREaT- He was polite, professional and "read us" very well. He was not pushy but very knowledgeable. He knows his stuff and answered all of our questions. We came in with a bunch of questions about the palisade and he was a plethora of info from the double lanes windows to the origins of the leather. Unlike many dealers who you can tell are making u answers on the spot, Larry is well versed/ But here's the MOST impressive part: we test drive and are looking to buy. As we go to fill out the paperwork, a few things don't line up quite as we wanted (not his fault). In short, we back out and don't buy. I know that must have been frustrating for him, but he was a consummate professional. No guilt trip. No badgering tactics. Just a business card and a polite departure. If you are looking to buy, go to a Larry. He will provide you with great service with dignity. Attaching a picture of the car we were looking to buy, because my goodness it is a beauty and their inventory is top notch. No one else had this car read more

Doug's Hyundai - Auto Repair Near Me - Edmonds, Washington

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I bought my 2013 Hyundai Elantra GT from here six years ago and it is my "forever car." Over seven years later, the car is still running like a charm, I am so happy with it! I also bring my car back to the Service department for routine maintenance every 5,000 miles. Richard has helped me on multiple occasions and is always very polite and helpful. He gave me a heads up that next time I come in, they'll probably want to replace my air filter. I love that the service department provides a free car wash and vacuum with every service they provide. I also appreciate the small amenities perks like a waiting area with ample seating while also being able to stay distanced from the other customers, free wifi and beverages. read more

Just got my oil change/checkup. I know everyone is shorthanded, but it's still frustrating. It took 2+ months to get an open appointment. Then, when I came in for my appointment, I was told it would be an hour to an hour and a half. No problem. After two hours, I asked for my car status, and it hadn't been started yet. I was told they'll have it to me in around 15 minutes (which kind of made me think...). Overall, it took over 2.5 hrs for my service with an appointment. Looks like they no longer vacuum and wash cars like they used to do. Love my Hyundai car, but looks like they are overbooked or shorthanded in service. read more

This is the place where you want buy a vehicle from, look for Yohan if you really need cars! Just bought a 2024 Hyundai Elantra SEL Convenience package, and Yohan offered me good deal of vehicle. Didn't have to wait long time to proceed on getting the vehicle and satisfied so much till the end. If I get another chance on buying Hyundai cars, I would definitely come back here again. read more

Came here for the first time today, never heard of Doug's Hyundai and I've never really been interested in Hyundais, but after talking to Jihoon I was sold! I didn't feel like I was talking to a car salesman at a dealership, it felt like just talking to genuine people trying to help you make a smart purchase and who were very knowledgeable about each vehicle. Definitely recommend, buying a car nowadays is nothing like it used to be. You don't have to haggle the salesperson and constantly be on your guard. These reputable dealerships are no longer operating that way. It's all pretty straightforward which is a relief. They're very honest and up front about what they can do for you. Not to mention it's very nice inside, and they have a huge selection of cars. read more

Doug's Hyundai refunded me the etchwise fee after I filed a complaint with BBB. I could have given them 5 stars if they didn't play this game in the first place. read more

They seem to care more about profits than the people they sell to. Took advantage of my 72 year old father who does not speak very good English and is hard of hearing. He bought a 2021 Hyundai Palisade from Jihoon today at about 1pm. They added a service contract and gap insurance to the total. Not sure if my father understood what they were adding those to the sales contract. I found that he can basically get a new 2024 Palisade for the same price. Went back to the dealer about 5 hours after he bought the car to hopefully try to exchange it for the a new model. Unfortunately the Sales Manager on duty was Zach who did not want to help us in exchanging the cars. In his words "why would i want to make a worse deal than I did". I was told by Zach that the Hyundai financing specials have a loan to value ratio and that the new car would not qualify for the special rate because of the trade in. When asked to show me where is says that, he could not, or did not want to show me. This tells me that they or maybe hopefully just Zach does care about the customers that come in the door to buy cars from Doug's. Bottom line beware. I was hoping that this would not be your typical used car sale experience, but sadly it was. Note. Not from San Francisco. Not sure why Yelp! posted the wrong location. From Lynnwood, WA read more

What a wonderful car buying experience! We talked to multiple dealerships, but no one had the service and attention to detail that we found with Michael at Doug's. He spent time learning what was and wasn't important to us in a car, asking and answering a ton of questions. He then made sure to keep us in our budget. I never felt rushed or that someone was trying to upsell me. We left with a deal that we feel good about. Go see Michael of you want great service. read more

It was a great process working with Jon Neal at Doug's Hyundai. Great customer service and fair pricing.

I was in the market for an SUV and had been searching online. Doug's Hyundai's website was easy to use and well organized. The filters allow you to quickly sort through available cars and comparison shop. Better yet, the cars listed on it were at the lot, not recently sold or in transit as I found at other dealerships. I test drove both a Santa Fe Hybrid and Palisade, and our sales executive Michael Wilson (mwilson@dougs.com) was very knowledgeable about the features of both models. Michael was very easy to work with and made the purchase a stress-free experience. I have come to expect this from Doug's as I previously purchased a Mazda CX-5 from Doug's and have had great experience with both their sales and service departments. I ended up purchasing a used 2022 Palisade, which was immaculately detailed and looked like new. If you're in the market for a new Hyundai or quality used car, I recommend Doug's Hyundai of Edmonds. read more

Doug's Hyundai - Auto Repair Near Me - Edmonds, Washington

Doug's Hyundai is the best! They really try and give you the best possible deal for every part of the car from the car price, to maintenance, warranty, etc. Doug's Hyundai gives the best deals and has the best customer service. Super responsive, friendly, and kind. Would 100000% recommend!! Made buying a car so easy especially for a first-time buyer like me. read more

Recently made a purchase with Eric and he was an amazing guy! Thank you for your help!

Yohan was the kindest and most helpful car dealer I have ever worked with. This is my second car and I wish I had gotten a car from here the first time around. He was responsive and answered all my questions with direct and accurate answers. Thank you Yohan! read more

DO NOT Purchase a Used Vehicle at Doug's Hyundai of Lynnwood I purchased a used vehicle that was 5 years old from Doug's Hyundai of Lynnwood this past August. I am usually very perceptive when it comes to a person's true character, but I missed the mark this time. The salesman I dealt with was smooth. He seemed like the nicest guy ever. We both shared stories about our daughter's with special needs, etc. I thought he was a good guy. I provided my budget and explained that, because of getting into debt when it came to my daughter's medical expenses, my credit wasn't great and that I had a co-signer. I asked about that process and let him know that there were a few things my co-signer was not comfortable with and I wanted to verify a few things up front. He assured me I had no reason to be concerned. I also explained I did not want to get GAP insurance through the dealership because it is almost double what my credit union would charge. He said that was not a problem. I found a vehicle that was 5 years old, and slightly above my budget. We went through the process and I was very happy. When I went to sign the paperwork I found several hidden fees, which included the GAP insurance I said I did not want, an "Etching Fee" that I was never notified about, as well as a few other items that we had discussed relating to my co-borrower. All the information he initially provided was incorrect. I was very upset about the fact I felt taken advantage of and wanted to talk to the GM, who seemed more concerned about getting me out of there and protecting his own. I was given a very insincere and "robotic" apology. During my visit the salesman told me that the couple who previously owned my car loved it, and would have kept it, but they traded it in for the beautiful new shiny car out front. He told me they had it out front because the couple was coming to pick it up. Let me tell you, I have been back to that dealership several times and that exact car is still sitting out front. That seems like an odd lie to tell. The biggest issue I have, and want to warn other consumers about, is that a little over a week into driving my new car the brakes made a horrible noise. People would get into my car and say, "That doesn't sound good. Didn't you just buy this car a couple of weeks ago?" That next week I contacted the dealership and asked what type of inspections they do on the vehicles before selling then, as I had just spent a lot of money. They explained they are only required to do safety testing. The only decent department in this organization is the Service department. They said they would look at my car for no charge. I was contacted after they looked at the vehicle. I have a voicemail and text from someone from Doug's saying what they found "could be a safety issue" and that they were willing to fix it at no charge on the labor side if the sales team would pay for the parts. He called back and said the Sales team was unwilling to help out. At the end of the day, after pushing back hard, they said they were willing to fix it and the message was "if I never came back". They had found broken off bolts, etc. Not safe. This is a shady group. I would stay away. I have had wonderful experiences with other dealerships. The sales team at Doug's could take a lesson from their Service team. That is for sure. Sadly, my car sounded great for about a week and the noise is back again. I understand you take a risk buying used cat, but when it could be a safety issue, that is concerning. I went to another dealership (who was fantastic) and they told me that all my rotors were still warped so it appears Dougs never fixed anything. This other dealership also told me my rear brake pads were way down and I needed new brakes. I bough the car in mid August and they said that was part of the safety check and all my brakes were very good. Oh well. I'm just telling everybody so you don't find yourself in a similar situation if you purchase a used car at Doug's. As a customer, it shouldn't feel like pulling teeth to get a dealership to do the right thing and to get customer service. Especially when it comes to safety issues. read more

I had a good experience here. Rick was great! It was my first time buying a car at a dealership and he made the whole thing painless. I love my new (used) car. I've had it for a few weeks now and it runs great. read more

Crystal at Doug's was awesome!! She helped us get the exact car we were looking for and answered any/every question we could think of. With her help, we were able to get through the process quickly. Highly recommend going to see Crystal if you are in the market for a Hyundai! read more

Doug's Hyundai - Hyundai Palisade - Auto Repair Near Me - Edmonds, Washington

Had a good experience purchasing our new Elantra hybrid, but ran into some problems with service. Bent a rim on a pothole after having the car for only a few months, and they charged well over $800 for one rim (similar rims at other retail outlets sell them for $200). But my biggest complaint was they cheated me out of one of my "4 free oil changes" promised when I bought the car. Something about I "missed" the 15,000 mile service--which was delayed because, when I called for an appointment for oil change at 5000 (in the first week of November), they said they could not "work me in" until January. In other words, Doug's Hyundai created the circumstances where one of the services was "missed," not me. read more

Good experience buying my new car. Yohan was awesome and very helpful. I love my new vehicle!!!

This was the most chill experience I've ever had buying a car! Shoutout to John and David being great and making the entire experience go smoothly. Highly recommend! read more

Bought our Palisade earlier this month from Doug's Hyundai. Jeronimo provided exceptional sales experience. We love our Palisade!

I have worked with Doug's since 2018 when I leased my first Kona. I recently upgraded to the 2021 Kona Limited and couldn't be happier with the vehicle and exceptional service and care that was put into helping me make it happen. Big shout out to my sales rep Jeronimo Aguilar for his patience, astuteness and overall positivity and kindness. If you are nervous about leasing or buying a car, Doug's is a great place to get a non-pushy, clear understanding of your options. read more

I traded my 2016 Santa Fe Sport for 2019 Santa Fe Limited. The salesperson for this transaction was Jeronimo Aguilar. Before I went to the dealership, I had spoken with him and explained my requirements. On the day of the appointment, Jeronimo had made sure that the vehicle was out in the parking lot ready to be test driven. I was able to get the vehicle within my price point. I found Jeronimo to be genuinely helpful and concerned about his customers. I am sure he is a great asset to the dealership. read more

The transmission of our primary car recently went out and hence we had to find a replacement vehicle. We found our way to Doug's Hyundai after searching on the internet and had a great experience. We purchased a used 2018 Hyundai Santa Fe Sport with most of the bells & whistles available on the Santa Fe. The salesperson, Yohan, was great to work with and he was helpful in answering our questions and providing information about the vehicle. Once the decision was made and price negotiated, we found our way to doing paperwork with the finance manager, David, who was the best finance person I've ever worked with at a car dealership. He was clear, didn't try to upsell us on things we said we didn't want, and the whole process went very smoothly & quick. I will definitely consider Doug's Hyundai for future vehicle needs we have. read more

Doug's Hyundai - Auto Repair Near Me - Edmonds, Washington

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So like many people I thought oh let's go look at AWD vehicles after the winter storm. So I come to Doug's Hyundai and try to browse. Well gee, it's all covered in snow and ice. But wait, aren't they trying to run a business selling actual cars? It must not matter if the customers slide and fall and can't walk or park there then ‍. You could at least shovel your own car sales lot .. I mean really. read more

Good experience and smooth process overall. I got my appointment with Michael Wilson and came back with my new car at the end of the day. The entire team including the financial manager were helpful and professional. read more

I went to Doug's Hyundai about a moth ago, and as a result of my visit, I post here an email that I've sent to the store general manager, and did not receive any response... "I wanted to purchase a car for my son, so I found used Hyundai Santa Fe 2019 with low mileage and reasonable safety features. We came to Doug's Hyundai dealership, and after some negotiations came to mutually satisfying price agreement. Then we said that we brought a trade-in car (2018 Toyota Tacoma SR AWD with 10.000 miles). According to KBB the trade-in value of our truck was way over the selling price of Santa Fe. But we did not come to the Dealership to make money. We expected to just make an exchange - more expensive truck for less expensive SUV, and everyone should be happy. Regretfully, this was not an issue. Sales agent, and later the sales manager were almost crying, showing us the prints from Internet how everyone sells these trucks today for very low price, even when they are new, etc. Bottom line, instead of just exchanging cars, after more than an hour negotiations, we ended paying $5.000 extra. Don't understand me wrong. I know that dealerships have to make money on transactions when selling or buying cars. So, after listening to your staff, I assured my wife that we should pay this money because the dealership otherwise cannot make money on this transaction. In addition, we received only one key FOB, and we were told that if we want another one, it will cost us around $300 afterwards. So, as you can imagine, it was extremely upsetting for me when my son found on your website that our truck went for sale for more than $10.000 more than it was told us by sales manager (VIN verified). You know, I don't like to feel like an idiot, but this time I felt, especially when my family members said: Dad, we told ya! I understand that you have to make money on selling and buying cars, but doing good business should not include blatant lies. You sell great cars, but you don't make them. The product that you make is service, and that product was not good. For that I will give your dealership and staff zero stars out of five." Bottom line, guys, Hyundai makes excellent reliable cars, but I suggest if you want to buy it - do it elsewhere! Don't trust these guys! read more

Dont ever go here. Customer service here is AWFUL. Me and my Bestfriend walked in here looking at a civic Honda, the guy there treated us like we were some low life Mexicans.... We were greeted when we walked in the man said "you guys are late" when we texted the guy we were meeting we would be late because we were driving from Renton to Edmonds.she had already received a pre-approval from BECU, he told us they did not accept pre-approval loans and questioned how she got a pre-approval. Also prior to this he mentioned they partnered with BECU He was so rude to us. Needless to say she ended up getting a brand new 2021 Honda Civic and Hinshaw Honda in Auburn. Also his name Is Eric. read more

I bought my 2018 Subaru Forester here in February 2023. The car was clean and had 60,300 miles on the odometer. It was overpriced at $26,000 and for me it came down to negotiating the value of our 2009 Toyota Highlander Hybrid trade-in. Kelley Blue Book said $6,686; Doug's said under $6,000. I held out for $8,000 in light of low miles, new tires, battery and overall condition, and because the asking price for the Forester was inflated. The Doug's salesman, while initially acting offended at the number, eventually agreed (and is now selling the car they said was worth $6,000 for $16,500.) and we went home. The next day I saw that the rear spoiler was shattered underneath and needed to be replaced, and yes, I and my wife did miss this during the test drive. The salesman did not point it out, which I consider unethical. The damage was not clearly visible at eye height. So we were out another $600-700. Then after the local Subaru dealership did the 60,000 service, they informed me of other repairs needing doing, to the tune of $2,000-2,500. I emailed the salesman for his input and heard nothing. Zilch. I was suckered, to be frank. We can't all be mechanics, and one ought to be able to rely on the dealer being somewhat honest. If you don't know to ask or fail to do so, Doug's will tell you nothing. Also, buyers should be aware that Doug's will pull your credit record history before accepting your check. If you froze or blocked yours because of the hack of a while back and it's Sunday, you are up a creek unless you have a debit card that let's you pull the necessary thousands to make Doug's happy. I would not go back. There are always, always more cars out there. read more

Not the best dealership but also not the worse. Most places make you feel welcome and ask if you want coffee or water when waiting. I ended up buying a car after a long process. The sales manager likes to play word games. The sales person was inexperienced but friendly. Make sure to read all the paperwork as they will not go over them with you and don't sign until you verify what the car price really is. I don't recommend this place but I am glad I got a car I liked. Honestly if they had gone through all the paperwork I wouldn't have bought it. Used a "total price" instead of the actual car sales price. Never assume how much the tax/fees and warranty would be yourself and verify everything. The sales manager basically took the car price we agreed on from the extended warranty price. Dealers can mark up the warranty price as high as they want. I fell bad for the finance person as they lost their commission. I would avoid this place. Their justification is that they aren't responsible for going over paperwork. Maybe it's just a courtesy that actual good dealerships do to go over paperwork with you. It's still my fault for not going over everything myself. So word of advice if you go here which I don't recommend: Go through everything and don't sign unless it's very clear. My mother was actually looking at a new Hyundai and talked with one of the sales reps on the floor but I told her to stay away from this place as it's shady. read more

My wife dropped her car off with her keys and forgot to take her pepper spray off the key fob and the people who worked there used most of the pepper spray. Highly unprofessional. Don't touch people's shit. Just do your job and move along. read more

They lowball your trade-in and their upfront discounts are great until you see their in-house interest rates. Go to Haselwood in Bremerton instead. read more

Michael Wilson proved a great buying experience. We love our new Santa Fe.

The sale team was providing the great services when I purchased 2016 Sonata Limited in 2016. Not only sale team was great, but they worked down the price by $5,000 off from MSRP. What a great deal to my family! On March of 2021, my son's Camry Hybrid die in the middle of critical mission on the job. IMO: Toyota quality has been declining, they don't listen to the inputs from customers, very sad (loyal for last 25 years). Hyundai listened to their customers' input for the improvements. An engineering department from Hyundai had contacted my feedback on Sonata. It has been impressed, which far-exceeds my expectation. On that night, I was managed to drive Camry over to Dougs for trading in. The sale team offer good trade in value of Camry for leasing Kona EV. They told me is the best deal to lease it instead of buying because of $11,000 leasing incentives. We traded in Camry and drove off Kona EV on same night. The sale team was working overtime after an hour after closing at 9:00 pm. I will buy my third Hyundai from Dougs next time. I trust their professionalism but need to verify at the end. Just like doing an adult to ensure there is a robust process (banking, voting, filing IRS). Great job Dougs! read more

Yohan helped me purchase a new vehicle in 2023 and also helped me with leasing in 2017. Yohan and Doug's Hyundai in general have superior customer service than any dealership I have visited in several years. Yohan is very responsive to my inquiries and very respectful no matter the questions. Unfortunately, this is not always the case with other dealerships and sales persons. I highly recommend Yohan and Doug's Hyundai. read more

I honestly can't say enough about the experience I had buying a car from Dougs Hyundai. They were fantastic! Even though it's 2021, I've still found some salesmen who will treat me completely differently based on whether I show up to a dealer by myself or with my husband or dad. It's maddening and makes the whole car buying process dreadful. Not once did I experience that at Dougs. The second I hopped out of my car I was greeted and never pushed to buy a car. My sales guy, Larry, was the perfect guy for the job. Not pushy, to the point and fair. He wasn't trying to make me sit in the dealership for hours, wasn't unfair about the cost he gave me for my trade. It was such a seamless car buying process, I don't know how anyone could go elsewhere for a car. Even Sunny, the woman I sat down with in finance, was efficient and extremely kind. It made the process so easy. I don't have a bad thing to say about this dealership. Keep up the good work!! read more

We recently purchased a 2022 Hyundai Tucson Hybrid from Doug's Hyundai & the experience could not have been better! Our salesperson, Yohan, was wonderful. When we arrived we were not exactly sure which model we wanted or if we wanted new or pre-owned. Yohan was patient and attentive. He had us test drive numerous models until we found the right size, features and price. He didn't try to push us to buy more than we wanted. On the finance side, David was friendly & made doing the paperwork painless. Overall the experience at Doug's was great & we love our new Hyundai! read more

This place was great! I found myself not knowing anything about what I should do, but luckily Michael helped me pick out the kind of car I really wanted and got me a great deal too! 5 stars! I'm definitely coming back for my next car. read more