I'm going to keep this review short and sweet. I have bought a few cars in my day and we all know that feeling of anxiety and annoyance when getting ready to go car shopping. Just the thought of the whole process, all the people you have to deal with, and the typical frustrations in the negotiations can make you want to just keep your current car another year. Well, to my surprise, the whole experience from start to finish was beyond my expectations at Douglas Infiniti. From the greeting when I walked in, to the straight forward but extremely nice and professional demeanor of Carey, in to the finalizing of things with Chris in finance, the team went above and beyond to make everything smooth and simple. Overall my dealings with the team was fantastic and Carey was awesome. The dealership has the process down and while keeping everything to the point, still has great customer experience and remains client and service focused. Thanks for the new wheels! read more

Terrible experience on both visits to this dealership first we agreed on a price with my trade in and the sells manger went back on there word and went up a extra 1k Second the sells manger had me put a deposit down then went and sold the vehicle 2 days later then got up in my face trying to immediate me yelling being very unprofessional a lack of respect for costumers very disrespectful dealership can not be trusted terrible communication skills read more

Sharing my experience with Infiniti so you can all take warning. I've been a customer for 5 years and I have 6 payments left on my 2023 QX60. I took the car in for service on 8/14/25 to Douglas Infiniti in Summit, NJ. They gave the car back to me with a cracked windshield. They owned up to it immediately. It was two weeks before someone approved the replacement. Then another two weeks to be told they're on back order. Finally they've said there are no windshields for at least another four weeks. So, best case is a mid October replacement, if that. The crack is now about 24" long and I can be pulled over whenever a cop is having a bad day. I've spoken to the service dept., parts dept, and Infiniti customer care. The latest update is there's no update and they want to email me weekly to say there's no windshields until they have one. I presented a couple reasonable solutions to a problem that originated with them: -Let me bring to a windshield repair place and expense to them. They said No to this. -Take back the vehicle and it's 6 remaining payments ($3500 total probably the cost of a windshield anyway) and immediately sign a new lease and commit to another term. They said No to this. -Give me some incentive to sign on for another lease if they're making me wait for a windshield and to end of lease term. They said No to this. The only option to fix this is for me to make a claim on my insurance and handle the repair myself, causing my premiums to increase, yet again. While Infiniti has chosen to do nothing and just tell me to wait. So now I've advised them that I'll tell thousands of my closest friends how they're handling my situation. There's plenty of brands out there to choose from and I'll certainly be shopping around. read more

This dealership has gotten desperate! I had been a returning customer but when I came in to pay for a CPO car for my daughter they decided to charge $500 more than the price agreed on the phone because they decided to removed a door ding that was not requested by us. Out of principle I cannot complete a transaction with people that are desperate enough to ruin their reputation for $500. read more

Poor Attitude and Management: I experienced unresponsiveness and a lack of professionalism from General Manager James Sosunov, and Executive Vice President Jon Liebman, including his son Mark Liebman. These issues have not only caused significant inconvenience but also led me to reconsider my future dealings with Infiniti. Despite raising these concerns with the dealership mentioned, nothing was getting accomplished as it was a major waste of our time and energy. The only person that was "open and honest" and kept lines of communications open was Geri. She contacted us on a regular basis, to keep us informed whether the updates were positive or negative and that is the way it should have been addressed by your management team. All you are looking to do is "move a unit" and forget what comes with "moving a unit" is the professionalism of a family business that is local, here in Summit, New Jersey and that follows your three core values, which we never saw. read more

They should be ashamed of themselves especially since they are not very truthful Bought a car the high end SUV What a mistake QX60 !! Sales department is awful Service is worst than awful! Shame on THEM!! read more

We didn't end up buying a vehicle here but John was very professional and helped us. Was friendly, honored his word to reach back to us and was very helpful. Although the vehicle wasn't the pick of choice (due to certain wishes in a pre owned truck) , we had a pleasant experience working with John L. read more

I don't like unprofessional service when it comes to my Infiniti car! I don't like being told by a supposed customer service manager, Patricia, that "I like to argue!" when inquiring about recent mix ups in paid auto services...??? I don't like coming in for an oil change, which takes five hours, to be told I need a "coolant flush" and "power steering flush" at about 200.00 each. I did appreciate the loaner car, however I like my car and want it serviced in a fair and reputable manner. Your coffee, donuts and lounge are nice however, keep trust and professionalism in the forefront of all services. Without trust you have nothing! read more

I was very pleased with the service I received from Aaron Goodwin at Douglas Infiniti. When I arrived the 2017 QX 30 that I was interested in looking at was ready to test drive. We went on an extensive test drive so I could get a good feel for the car. I had mentioned that there were some other vehicles I was interested in, so he suggested that I take a look at them. I even test drove a QX 70. At the end of it all, I ended up loving the QX 30 and got a great deal on it. My car buying experience was hassle free and I drove away in my QX 30 which I really love! I would buy another vehicle from Douglas Infiniti. read more

Douglas INFINITI - Car Dealers Near Me - Summit, New Jersey

I am one of those people who does a bunch of research before buying a car. I am a librarian, I'm aware of car schemes, and I know what I'm looking for. I do everything on the internet before heading out to the dealership. Armed and ready for battle with the specs and pricing, I got in touch with the Internet person, a guy named Josh K. I think he got back to me in record time and set up an appointment for me to see that car that I wanted. I went in and Josh introduced me to Steve S., who would be my actual sales consultant. I guess the internet person doesn't handle the exact sale, but Josh made sure that I had everything I needed ahead of time. I have to say that in all my years of car shopping, this was the best experience. I remember walking into a dealership back in the late 80s and having someone try to sell me a car because they said I'd look good in the color green. Ugh! I've had salespeople sneer when I said I wanted a manual transmission, figuring I couldn't drive it. Of course I can, otherwise I wouldn't be asking. I didn't get any of those hassles at Douglas. No run-around, no mysterious finance offers, just straight shooting. Even the woman at the desk, Abby D. (her card lists her as Auto Alert but I'm not sure what that means), was extremely pleasant and helpful. I was in and out in less than 2 hours, everything was handled in a professional manner, they didn't hassle me about coming in with pre-approved financing from my own bank, and they never spoke down to me. They seemed to appreciate the fact that I'd done my homework ahead of time. I've already received a follow-up call on satisfaction, and a personalized thank you, and a tin of popcorn (the kid loves it). read more

I have to give a shout out to this dealership after having a despicable interaction with Ramsey Infiniti, causing me to realize just how great Douglas is. Not only does Douglas Infiniti honor the prices they give online, they have a force of extremely polite and hardworking people on their website chat line. They give numbers and answers extremely quick, and hide NOTHING! Their sales staff in the showroom was extremely pleasant during my interaction, and didn't hassle and complain for a "commitment" in order to test drive a car like Ramsey Infiniti did. They just gave me the keys and said "enjoy the ride". 5 stars to this dealership with absolutely no question. read more

STAY AWAY! STAY AWAY! STAY AWAY! Just absolutely awful. I I put a deposit down over the phone, drove all the way out there from Long Island, and when I was 10 minutes away, they TEXT me to tell me that they had just sold the car. Not even a sorry. WTF was the point of the deposit then? Henry and Jay are liars. Will never buy from them. read more

SUPER SNAKE SCAM!!!!!!!!!!!!!!! 0 STARS!!!!!!! I bought a new car 5 months ago. I've called across the 5 months to ask them to pay off my trade in loan, on a bmw m6, so it is obviously a significant amount of money. They keep dodging my calls and it looks like I will need to get a lawyer because the trade in pay off is part of the contract. At least I made sure of that, since I know leaving that information out of the contract is a common scam. I additionally still don't have tags for my car. Additionally a manager told me it was last registered in NY since I was concerned that it had a few mods to it, which turned out to be a lie. I still haven't gotten it inspected since I don't have the tags yet but I won't be surprised if there are problems. If I end up having to pay off both the m6 and the new m2 I just don't even know............... what slime. read more

have been a customer at Douglas Infiniti for 20 years now since 2003. As such, I have always received excellent customer service and felt comfortable enough to purchase two certified pre-owned vehicles from Douglas. However, over the last few years, I started to notice management changes that quite frankly have not resulted in the same positive experience that I had grown accustomed to over the years. It began when they let go of Gary Darling, who had been there forever, and a few others in the Service and Sales departments.  The last straw that broke the camel's back, was I tried several times to speak directly with Chris Ng, the current General Sales manager about extending my current extended warranty, instead someone else that I don't know called me back and quite frankly I did not feel comfortable dealing with so I left a message for Chris. Instead, my sales rep Gil Coronado called me, and said he would get back to me (still waiting for that call btw). Finally, I emailed Chris directly about this matter a few days ago, and have yet to receive a reply, instead what I received was an offer to buy another vehicle. Anyway, apparently there's no longer any loyalty at this dealership, even for a 20 year customer. As such, I will no longer frequent this dealership for any future vehicle purchases or service related matters. You might want to do the same as I stated this is not the samr dealership that it once was read more

Not sure if Henry is still with the company but he was really helpful, answered everything that I had on my mind without me needing to ask. Very professional and experienced. read more

Our Infiniti Q50 from Douglas was expiring in Sept, 2019 when we walked into their showroom in early July, knowing that we had time to check out a new 2019 Q50 3.0t AWD Sport to lease. Our previous experience was painless, and our service experiences for the last 3 years have been just as satisfying. We had been shopping for other cars, and had been in touch with a broker in order to educate ourselves about what was out there, and at what cost. Upon entering the showroom, in a polite, no-pressure way, Aaron Goodwin asked if he could help or answer any questions. From that point on, Aaron was professional, knowledgeable, and timely in all his communications with us. Bottom line, Aaron guided us through a no-hassle, no-glitch, no-surprises lease process for the exact car we wanted, for the best price we could find anywhere. We drove away in our new Q50 this afternoon... read more

This weekend my wife and i purchased a car from Douglas infinity. Arnie was a true gentleman and excellent sales person. Akram did a great job valuing our used car and was easy to work with. Chris was very professional in the final paperwork and financing. Unfortunately, the car we purchased was not to our satisfaction and Arnie, Akram and Chris did everything to cancel the transaction. We were pleased with their service and over all customer service. We value their partnership and their ability to work with us. Customers do come first and we will be buying from them in the future. read more

Poor value and service. After a couple of good experiences with minor services (e.g. oil/filter changes) I was rubbed the wrong way when evaluating where to do my 30k service. The highlights: - strike 1: I left a voice mail after a busy service dept couldn't take my call directly (np ordinarily except they never called me back!) - strike 2: I discovered that the Infiniti dealer in PA (where I bought the car) offered virtually the same service for $190 vs $665 at Bennett - strike 3: I asked Douglas Infiniti to match or at least explain the 3.5-fold price difference and they offered nothing In short, hardly the customer service oriented approach I'd expect. Although Douglas Infiniti is more convenient for me I plan to take all future business (service and purchases) elsewhere. I recommend you do too. read more

Douglas Inifiniti does it right! My father has been utilizing them for years and I am now as huge a fan as he is. The overall space is clean and elegant and the staff is great. This is a car dealership, let's not forget, so I'm not saying this place is THE only place to go to be sold. But as a salesman myself I know that selling is 20% of the transaction and the rest is SERVICE SERVICE SERVICE. That is the differentiator for these guys. I was practically stalked (not in a bad way) once I got the car out of there to see how things were going, wanting to answer any questions, and asking to come in so they can make sure we are fully aware of all the car's features. I am contacted by mail and phone when I am due for a service, and when I go I love the facilities. The service area is practically a lounge with leather couches, TV, WIFI, free coffee, and free beverages a fridge. It's great to be able to hang out and get work done instead of just wasting away in some crappy waiting area. The staff keeps you informed on progress and the car is squeaky clean when you get it back. read more

Turns out I was misled/lied to by Carey. When I asked the dealership to get out of my deal because one of the features listed on the window sticker doesn't work in the U.S. they denied responsibility and told me to contact the corporate office. The corporate office told me to deal with the dealership. It's upsetting to be treated that way after 20 years. Carey and Jaime, The sales manager wouldn't acknowledge responsibly and they would not let me talk to the owner, John Liebman, who I have also known for 20 years. Do not work with this dealership. They do not stand behind their word, they are dishonest and they have no sense of loyalty to a long time customer. I've been buying cars from Douglas for over twenty years. This is the second I bought from my sales rep Carey. The whole experience was a pleasure. They gave me a great deal on my trade in and put me in the exact car that I wanted. read more

All the Service Advisor's remind me of Napoleon Dynamite and Pedro; either sucking up too many exhaust fumes or loaded on something. They seem to always come up with lame reasons that don't make sense in order to dismiss your problem by telling you it's not really a problem. Ei, that's the way it's suppose to work. If you say there's "flaw", they'll say it's a "feature". read more

I'm one of those nightmare customers that dealers break into a sweat when they see coming. I've done hours and hours of research, read all the information in Consumer Reports and online, and have price shopped my choices to the Nth degree. I walked in here in 2012 looking for a SUV to replace my aging Lexus, but discovered the Infiniti was too small for the amount of stuff I sometimes need to carry in the back. I was ready to leave, when my salesperson Aaron told me about a new vehicle coming out, the JX. He pulled out all the information he had on it, and it seemed to be perfect for my needs. I pulled out my phone and did a lot of research, and decided this was probably going to be the right car for me. Both Aaron, and the GM Ed, worked with me to not only give me the price I wanted on the JX, but to give me a fair trade in value on my Lexus. There were no high-pressure sales tactics, so bait-and-switch, none of the things that give car salesmen a bad name. It was a pleasant, classy experience and I highly recommend anyone looking for an Infiniti to use Douglas. Since purchasing my vehicle, I've only used their service department. The pricing for service is less than what I was paying on my Lexus - they don't try to gouge you. The staff here has always been friendly, helpful, and has gone the extra mile to make sure I was fully satisfied. All dealerships should take a lesson from Douglas. read more

Just picked up our leased vehicle from Douglas couple of weeks ago. The experience was beyond our expectations. We were shopping around and emailed them to see what prices they could offer. First dealt with Jamie Jimenez (I think he does internet sales). He was prompt and courteous in responding to my emails. He did the legwork in getting us a good deal and getting us in there. From then on, we met the sales manager Jamie Fishbane and our salesperson Joseph Mohr. Both were a complete pleasure to deal with and were just gentlemen. Joseph Mohr quickly and pretty seamlessly set up and delivered our vehicle. We were in and out of there without a single problem. Best leasing experience thus far! Hoping service department will be just as great! read more

Douglas restored my faith in buying a used car, the experience was the best, beyond my expectations. In December 2016 I bought another used car from another NJ dealership and was totally taken advantage of, lost $10,000. In May 2017 I went to a 2nd NJ dealership and after my test drive the price increased from the price I received via email. Everyone told me dealerships take advantage of women, especially single women. Not at Douglas. I was treated with respect, given an awesome price and the service from all the staff was amazing, every detail of my used car purchase was seamlessly taken care of for me, my faith is restored, I learned my lesson the really hard way, from now on I will only do business with Douglas! They are simply the best in the business period! Thank you, thank you, thank you Douglas! read more

Douglas INFINITI - Douglas restored my faith in buying a used car, the experience was the best, beyond my expectations! - Car Dealers Near Me - Summit, New Jersey

I just leased a new car from Douglas Infiniti. My salesman John Lato was very knowledgeable and was the consummate professional. He made the process extremely easy, which was very important to me during the pandemic. I would highly recommend that you work with him when looking for a car. read more

I walked in with sweats & every sales person ignored me. I looked around and & sat in the showroom cars for 20 minutes before leaving. Too bad cause I spent my $$$ at another dealer who asked me if I needed help as soon as I walked in. Goes to show people in sweats have $$$ read more

Leased a new truck and received a bill for excess wear and tear on my trade in, they said they would take care of it and they did, however they told me on the phone that if I could wait until the end of the month to get a check because they were going to add my bill into someone else's deal. I know dealers do shady things but why would you tell a customer that?!? Also if you're getting service done beware they charge you for work that they don't perform. I brought my truck in 2 times for a tire rotation and I was billed for it when I picked up my truck. Little did they know I marked my tires so I knew 100% that no tires were rotated. I asked the service advisor who asked the service tech both times and they said they did, when I told them and showed them that I marked my tires then the service tech changed his answer to "they didn't need to be rotated", why charge me for work they haven't done?? If they did it to me twice imagine how many other customers they are doing this too as well. No one has answers around there and they just Adam everyone. Make sure you are getting what you paid for when you get service done.! read more

Where do I start?! This place ran my credit without my permission, decided to be nice and give them a try. Already uncomfortable about the credit check without permission, talked to Rodger after a text or two he stopped writing me. They called me before my appointment and encouraged me to come in. Get there, the customer service was bad. Stood there for a while with a group of cis white men that wouldn't even say hello. Finally I leave and someone decided to come and assist. He escorts me in and I'm letting him know I came to speak to Rodger. Rodger walks up and didn't even introduce himself. He asked me what did I need and I reminded him who I was from our conversation over the phone and he stares at me blankly . I asked if he remembered me from the situation and the only thing he says is " I talk to alot of people". From there he asked me "what do you want to do?" No discussion, no means for my privacy in the space, just blatant lack of care for the customer. He in fact talked to me as if I was poor/in desperate need. I politely said I rather not move forward. Too many red flags and the energy is very unthoughtful in here. Not only did they waste my time but also messed with my credit without acknowledgment. This dealership is a bunch of cis men, mainly white that only care about their money and not the experience especially the thoughtfulness of black customers. This place is full of toxic masculinity. read more

Aaron Goodwin was a great help, great customer service recommend this dealer and Recommend Aaron G.

Horrible experience after we took delivery. We bought a CPO, which is supposed to mean certified pre-owned??? As per Douglas, it means car performs okay!!! Within 4 months, we had to replace the tires, brakes(front and rear)and all the filters. The dealer didn't want to hear anything and stated that the car met all the so called "requirements" put forth by Infiniti. Unfortunately, not all dealers adhere to the guidelines correctly, or go the extra mile to make sure that the vehicle is in good working order. We have purchased quite a few CPO vehicles from another dealer in NJ and received a vehicle with new tires, brakes and in 100% perfect condition. I guess the moral of the story is "Caveat Emptor"(let the buyer beware)!!! read more

I recently leased my QX50 from Gil Coronado which was my fifth lease through him and could not be happier with the car and his service. I absolutely love this car! Gil and everyone at Douglas Infiniti are beyond professional and truly a pleasure to do business with every step of the way. read more

Undoubtedly the WORST service I have ever received from an Infiniti by far. The service department has had my car for over five weeks now and every week is a run around as to why its not ready yet. I understand things happen and parts need to be ordered but I've been told 5 times in the past five weeks that the car would be ready for the weekend and it has not been. I've gotten excuses as "everyone was out sick today", "the part has been here but no one has installed it yet", and "my coworker was supposed to take the car home to test drive it but could not because his wifes car broke down". IT IS RIDICULOUS. I am a paying customer and this is the fourth Infiniti I owned and this whole experience really makes me question the brand itself as long as become disgusted with the professionalism that this dealership lacks. DO NOT GET YOUR CAR FROM THIS DEALERSHIP OR TAKE YOUR CAR FOR SERVICE HERE. read more

i took my wife's 2019 qx60 in for oil/tire main....rotate tires too...i had slow leak in front right tire that needed air every week. i shouldve addressed it on my own.. 6 psi below the other tires. front tires go to the back..the back ones go to the front. .i get car back and notice the front right tire is still 3 psi below the others. if they rotated the tires like i paid for, the slow leak tire would be on back right now. turns out the mechanic didnt rotate the tires and recommended new tires w/ balancing. $1,200 for them. he also didnt tell service manager. i called back and told the highest person available and told them my experience..never again read more

I had my heart set on buying an Infiniti FX37 and had trouble finding a dealership that would give me a fair price for my trade and for a Certified Pre-Owned FX37. I had been to several Infiniti dealerships and didn't have great experiences- some were far worse than others. That was until I found Douglas Infiniti. I first spoke with Jimmy, the General Manager about coming in on a Saturday to see an FX37 that had just come in off of a return lease. Jimmy asked Carey to assist me and he took me for a test drive in the car and I really liked it. Carey is knowledgeable, very friendly and not pushy at all. He even stayed late with me on the Saturday I came in to see the car. Carey also worked with me to negotiate a fair price for my trade and also a fair price for the FX37 I was interested in buying. Jamie, the Sales Manager is also very friendly and helpful. I bought my FX37 about a month ago and I'm very satisfied. Everyone at Douglas Infiniti is great and I'm glad I chose to purchase a car there. Chris, the Finance Manager is also very helpful and found me a great interest rate in order to finance my new car. A few weeks after I picked up my car, I received a HUGE box full of popcorn from The Popcorn Factory sent by Douglas Infiniti. It was a "thank you" for purchasing a car from them and the popcorn was absolutely delicious. I shared it with my friends and family because there was so much of it! They also sent me some coupons in the mail for when I have to bring my car in for service. I highly recommend Douglas Infiniti! read more

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I second with the previous posting. I went to Douglas Infiniti yesterday to get my state inspections. I too failed the inspections, they asked me to take it to a Toyota dealer. This is because they said my car's computer failed to communicate with theirs. I took the car to the Toyota dealer today, and they couldn't find any fault with my car's computer system. They suggested I take it to DMV Inspection, which I did and lo and behold, I passed the inspections. This didn't even cost me a dime whereas Douglas Infiniti charged me $84. I went back to Douglas Infiniti and requested for refund of my money since I felt something is wrong with their checking mechanism. The woman at the front desk refused to saying that it was a labor charge, regardless of the results. They run a scam business there. Please don't go to get your car inspected. What a rip off? They claim their inspection equipment is State Certified. That is questionable. Wonder what the failed inspection percentages were at this dealer. A gentleman at the DMV suggested never to get my car inspected at a dealer, then why have inspection facilities there? The state should revoke inspection facility from Douglas Infiiniti and other dealers where the failed rates were high as they definitely are running some kind of scam there. MD read more

Hey so I just wanted to comment on my experience when I was at the dealership yesterday. Aron asked me if I had gone to any site to check the "trade in" value of my Mercedes and pulled up Edmonds to show me the highest value of 17k. He then went on to say that even if you had not deducted anything for cosmetics that the most you can stretch it is 18k and how anyone can post any car online for whatever price they want. In the end there is no way I was accepting such a low offer for my vehicle and I ended up making the long trip there for nothing because you didn't even offer the test drive. I was also surprised that when I asked about leasing the M35 hybrid you said no you cannot lease it we don't have any for you to lease, meanwhile the black floor model has a tag on the mirror that says lease.... Anyway, today I visited Kelly blue book and NADA both and they listed the maximum for my vehicle to be from 19,000-21,000 contrary to what you were stating. In the end I was looking to not have a crazy payment of 700+ a month. Josh had quoted me for the base model around four and change a month and you didn't even offer me a base model to look at either. Clearly either you were off your game or not interested in making a deal, since you were too busy "tooting your own horn" as you put it and boasting about your multiple awards from working as a car salesman for over a decade. I will clearly be going elsewhere. read more

Had the WORST experience with the Service department as there was NO Communication at all with them when I had my car in there with engine issues. I had called many times to get an update but was either never called back or rudely talked to by supervisors, i.e. Mike. I would HIGHLY RECOMMEND staying away from Douglass Infiniti. Even though the issues I was having were caused by my lack of doing all the maintenance required, they treated me like a criminal and never did ANYTHING to try and help me out. I am DONE with Infiniti and will NEVER go back to them, especially Douglass, they are TERRIBLE. read more

Worst customer service ever! We bought the car in early October, and still are waiting for the plates(today is Nov 27th). The temporary ones are long expired....I keep calling the customer service and it's just unbelievable ! Nobody from the sales department ever picks up the phone, and if they do, they never can give me an answer and explain what's going on... or they promise to find out and call me back, and they never do. The manager is always busy or at the meeting - no chance of reaching him at all. I reached them once, on Nov 20th, and they said the pates are there and they would be overnighted to me.... I waited 2 days at home for them to arrive, because you have to sign to receive them - and they never came. It just amazes me how neglecting and unprofessional these people are....Never ever am I coming back .... read more

Traded my car in for a brand new Q50. Henry worked with me and gave me a great deal. He's genuine and took the time to make sure everything was handled. read more

Every 3 years I get to experience the pain of replacing my lease car. Surprise, surprise. Here at Douglas, Aaron G made the process as painless as possible. I might even call it fun. The deal was great, the personal attention was welcome and they went the extra mile in all aspects of the deal. My expectations were easily exceeded and I will be back again. read more