Alan is one of the most condescending individuals on the planet. Zero personality or bedside manner. He wouldn't even speak further about pricing considering the truck we were looking at wound up being a piece of crap. If you want a used car, buy a bike from Walmart before talking to these clowns! read more

Where do I begin? My husband and I were in need of a vehicle. We were on our way to the Honda dealership but we stopped by John Johnson Select Used Cars. Tony Moretti greeted us in the parking lot as we were looking at a Jeep Cherokee. We decided to buy it and were informed the vehicle had an oil change and was maintenanced. When we test drove the car, I noticed only one key. I inquired about the second and Tony said that it was probably available but they wouldn't have it until the plates came in. He told us if they didn't, they would cut us a new one. Ok, no problem! Tony completed the lease agreement at their used lot and fortunately gave me a signed copy. He informed us of the Powertrain Warranty which was to be included. I'm glad he wrote it down on the lease! They did not have the ability to process the paperwork at their location so he drove us up to Johnson Dodge. At JD, they told us they couldn't get us in our price range so we increased our down payment as much as we could but it still wasn't enough to get us within budget. Strange, but it wasn't too bad, so be it. They had us sign off on the lease through a digital pad so the numbers weren't visible for us to see but the only change made from point A to point B was the increase in the down payment. When we left the lot, I noticed the maintenance message said the car needed an oil change. Maybe they forgot to reset the message? Fast forward two weeks. We received our first statement. I noticed the principal balance seemed rather high considering our down payment was a third of the cost. This prompted me to pull the paperwork from the dealership. To our surprise, they tacked on $3000 for the Powertrain Warranty!! What the...?! I immediately call them to find out the story. I spoke to Tom, who told me that the lender required us to purchase the warranty in order to approve us for the loan. He also claimed they wanted to charge an 8% interest rate, and in order to get a better rate, we had to purchase the warranty. That didn't make any sense so of course I confirm that information with the lender, which to no surprise, ended up being a total lie. If it was valid, why would they not have said something sooner? We called them out on it and faught tooth and nail to get them to fix the issue. They finally agreed to cut a check and pay down the balance but it would take a few weeks. Now I'm paying interest on the $3000! Finally, when the plates came in, we inquired about the key again. They told us there wasn't a second key and that we would have to pay $300 for it! Seriously??!! Not to mention, during the battle we kept addressing the oil change situation and they wouldn't even acknowledge it. Of course this was the least of my concerns. Since they were unwilling to help, I made a call to John Johnson himself to fill him in on our experience. Fortunately, he made it right. I went back in and they drew up a new loan, putting us back into our initial price range, and cut me the second key I was promised. At this point, I asked the girl in the service department if an oil change had ever been done to the car. She looked it up in the system and confirmed it did NOT. So I asked her if they did oil changes to the used cars. Her response was yes. So I asked if mine would be done too. She told me they have a coupon for a $20 oil change!! Seriously?!?! I'll go down the road and spend $40 for an oil change out of principle. So my advice to anyone reading this, go to the Honda dealership. PS I should mention they bribe people for reviews... hence all the "good" ratings. Don't be fooled. I was offered $50 to write a favorable review. Glad I waited. read more

Had a great experience. Was looking around NYC for a specific car and found it out at John John Select. Called and talked to Mike and took the drive out to look at it the next day. Had a great experience with Mike, who was direct and easy to work with. Decided to purchase the car and picked it up the next week. If you're looking for a clean used car at a no nonsense place this is where you should look. read more

Absolutely terrible service! Also sold me a lemon and would not warranty any of the work.

Buyer Beware! John Johnson Select's service department supposedly takes every used vehicle they sell and does a multi-point inspection. Beware that inspection is not as thorough as you'd hope. Our family found a 2015 Honda CR-V, through CarGuru's, there. We flew into NJ to take delivery of the car, and the car wouldn't start. After working with it, they assured us it was the battery and an aftermarket alarm that was removed. 48 hours later, the car's starter was dead. Even though the problem happened at the dealership, they "assured" us it was fixed and in a roadworthy condition. It obviously was not. When I sent the repair bill to them, they basically told me anything that happens when you drive the car off the lot is not their problem. We are now out hundreds of additional dollars. I highly recommend you find another dealership as John Johnson Select is not ethically sound. read more

Excellent experience with our salesman Tony and Sales Mgr. Alan. This is my second vehicle purchased from these great guys and won't be my last. They also stand behind there vehicles with exceptional service after the sale. read more

I sure do! They have the nicest staff around who are willing and committed to helping customers get the best deals they can! They put their customer's situations and happiness first above all, and I have to say they are the best. Tony Moretti, Alan Chirico, and Amy (who's last name escapes me) were very patient and helped me figure out what to do with getting the car. George Scrivana was so patient as he helped me find the best and lowest insurance policy he could despite my driving history. And Robert Taylor helped me get the best financing plan he could to accommodate my needs. read more

Tony helped me buy a used car that was just what I was looking for, along with everyone else involved in the process. They made it as easy as possible and they are very honest. If you need a car come here, they also have a good selection with a wide range of prices, something there for everyone. read more

Tony was great to work with. Made us feel just like family. Finally a car dealer that was honest on every question, helped as much as they could, and ultimately got us into a great vehicle. I would definitely recommend going to this dealership. Thanks so much again for great customer service. We will be back. Thanks Tony. read more

Horrible place they lie to your face thinking I'm gullible telling me false reports about my trade in car.... but when I did my own carfax check it came up totally different from what they said and that's cause they were trying to low ball me meanwhile they're telling me they're only making $500 on these cars ??? Really dude ?? You wouldn't still be in business if that was the case so why even bother lying ??? If I had been dumb enough to take the price they wanted to give me for my trade guaranteed they'd sell it for double and then lie to the next buyer and claim they're only making $500 on the vehicle and then you wonder why people walk out !!! Don't try and be slick there's people who are smarter than you in this world you should be ashamed of yourself SMH read more

The best experience We ever had a a car dealer, new or used. The salesman Tony Moretti and the Financial Manager, Jeff did everything they could to help us seal a deal. I will definitely come back for the next car and recommend them to everyone. The Jeep SUV we purchased was definitely a find and couldn't have been in better condition. Thanks John Johnson!! read more

Amazing experience. Extremely professional, no pressure, and made the entire experience quick and easy. Thank you

I have bought many cars in my life (and never enjoyed the process) and I have to say this was by far the easiest transaction ever!! I saw a used Durango on a Saturday afternoon that I just had to test drive. We were fortunate enough to have Tony Moretti as our salesman...an absolute pleasure! NEVER have I bought a car where there was NO PRESSURE..THIS was the time! Tony is very easy going and customer satisfaction is his #1! We test drove another truck but settled on the Durango which we picked up on Monday afternoon...not only the smoothest, but the quickest transaction. Also happy to say that when we went to sign the papers they were also able to shave another $30 off our payment!!! Now that is Customer Service!! I would highly recommend buying your next car here!! read more

If I could give 6 stars I would. This is the first review that I have ever typed up and only because it is worth my time. First, I bought a 2014 Jeep Grand Cherokee form Matt & Al. It was a laid back, no stress setting and transaction. I live in PA and bought my vehicle there in NJ. My left turn signal light was malfunctioning a day after the sale. It was intermittent. My husband tried to change the bulb but that wasn't the problem. I had purchased an extended warranty, so I took it to a Jeep dealer near me and found that the warranty would not cover the headlamp assembly that needed to be replaced. This would cost me $1,000. out of pocket. I called Matt & Al and they did not hesitate to help me and said to bring it back. They set up an appointment for me with a loaner to get back to PA. I made a mistake and came a day early thinking it was the right day. Service let me know they did not have a loaner available (not their fault). Al swooped in and set me up with a vehicle so I wouldn't have to come back the next day, as I live 1 hr. and 15 minutes away. Al's exact words, "I'm not leaving one of our customers stranded". Today is a day after the fix and I have my baby back. I have NEVER seen customer service like this. I could not give enough thanks to these gentleman. I would recommend this place to all my friends & family. My sister works at a nearby dealer (competitor) and even said, "they are good guys". I found that out for myself. read more

I had a great experience purchasing my very first car with John Johnson's Used Cars! Our salesman Tony was super helpful and found me the perfect match first try. I told him my price range and he immediately brought me to this black Nissan Altima that was on sale. The car was in great shape and was even under my price range so I was able to save a good amount of money. The process was super quick and simple and I drove home my new car the same day. Tony was able to answer all of my questions for the car and made me feel super excited and comfortable with my purchase. He even checked up and gave me a call within the week to make sure all was okay. I definitely recommend this dealership and Tony to anyone on a budget looking to buy a used car! :) read more

Tony is the best!! I spent a day having people waste my time trying to sell me cars I did not want at prices that were not even close to fair at a few other dealerships. Wish I had happened upon this dealership first. Within 20 minutes we found my perfect car at the perfect price. No games no tricks no song and dance. Tony was straightforward, and has followed up since the purchase. Thank you for the simplicity! Please don't let people waste your time, just go here first. read more

After I posted may last review, I got a email from higher up by the name of Scott. He said he will throw in free 2 years of oil changes and wanted my service. I decided to give them one more chance. Scott said all the right things but it has been almost a month and haven't gotten much communication by him. He would email me and tell me he will call me and I never receive a call. I've been the one constantly reaching out and not getting any results. I called and left a message today (he said he is working all day) at 10:30am and left a voicemail. And again no response. I'm done with this company and they have made my car search the worst. Back to square one searching on my own. read more

Beware! Beware! Beware! Dishonest! Very bad experience. Based on the various reviews I went in with my eyes wide open. My granddaughter's car was rear ended and totaled. She and I found a 2013 Hyundai Sonata, silver, 121,333 miles (DO NOT PURCHASE) at Johnson. Test drove it, made an appointment to go back the next day in order to take it to our mechanic for an inspection. As I read Christina C.'s review being lied to as to something as simple as an oil change, I asked more than once and was reassured the oil change was done (it was me testing their honesty). Well, upon our mechanic of 10+ years inspecting the car, not only was the oil change not done, it needed brakes, rotors, air cabin filter, rear tire, etc., etc., etc. (it was the best $53 ever spent!). I was given a printout listing needed repairs and the cost...$962! Needless to say, I was extremely unhappy. Didn't the dealership understand what a mechanical inspection encompasses? Al, the Johnson used car lot manager, was extremely obnoxious when I said I was not happy with the result of the inspection. I showed him the printout from my mechanic ("He's just trying to make money".). A mechanic our family has worked with for years, first time dealing with Johnson, which one did I trust??? Decided to walk away. All of a sudden, Al was subtracting the $962 from the $5,995 if I purchased the Sonata. All of it gave me an unsettling feeling. I think it would have been more cost advantageous for Johnson Dodge to complete the repairs, put a road worthy car on the road and boost their reputation. FYI: Al ultimately admitted the oil change was not done! How simple and cheap for Johnson to do? Thank you Christina C. for your review, you made me aware there are still unethical used car dealers out there. read more

Tony Moretti and I talked over the phone several times prior to my purchase. He was very friendly from the start. The car needs more work than I originally thought and the transmission is skipping. We negotiated the difference of the expenses I have incurred. The brakes were covered under a recall. Overall the experience was an easy process. I have searched for this car for over a year and soon I will be driving with the top down. read more