Rarely do I award a five-star review, however, in this recent case I will in due in part to my customer service representative Hailey. Probably for the first time I was kept informed as to the disposition of the repair to my truck. Ms.Yurchak, is the professional face of this dealership. By the why, the repairs were completed and the truck drives well. read more

I would strongly recommend not purchasing a used vehicle from this dealership. Two days after buying my car, the transmission broke down. I was told they "didn't know" there were any issues. Eventually, it was replaced, but it took an entire month. Now, I have multiple warning lights on the dashboard and the car has been stalling. When I brought it back, I was told they would not fix it because I do not have a long-term warranty. Before purchasing the vehicle, I specifically expressed concerns about buying an older used car. The salesman, Marvin, assured me he "had my back" and not to worry if anything came up. Unfortunately, that has not been the case. The owner recently called and told me I would have to pay full price to repair the vehicle. This has been extremely frustrating and disappointing. Based on my experience, I would not recommend doing business here. If you'd like, I can also make a shorter, more direct version for Google reviews or a stronger version that applies more pressure while still staying professional. read more

I just purchased a new 2023 Chevy Silverado on 02/24/24. My salesmen Dan was great to work with. I also worked with Mike Cabales. Mike went above and beyond to help me through the sale and after. I highly recommend Rossi and especially Mike. Thank you read more

Rossi Chevrolet GMC - Auto Repair Near Me - Washington, New Jersey

Mark, my salesman was very knowledgeable and helpful with my decision to buy a pre-owned Chevrolet Cruze LTZ. This is a nice, down to earth country fried car dealership which occasionally has a rare Corvette Z06 or ZR1. The sales process was low pressure and I felt great driving away with my newish car a few years ago. read more

Rossi Chevrolet GMC - The latest Chevrolet C8 Corvette Stingray - Auto Repair Near Me - Washington, New Jersey

Never again !! Upon the purchase , make sure you check EVERYTHING that they do . Very sneaky dealership. my wife was suppose to be just a cosigner for the purchase of my sons car , found out later on that they slipped that detail right in for a quick sale. My advice to anyone looking to do business with this establishment... check ever little thing that the y do. read more

I went to the dealership for scheduled oil change. I picked up the truck and drove it for a couple months. When I checked the oil before a long drive for vacation I found out that the oil was overfilled by 2quarts. I had to drain the oil myself because we were leaving the next day. When we returned from vacation I brought it to the attention of the service manager at Rossi GMC and he dismissed my concern. The service department has gone downhill. I don't think I can buy a vehicle from them knowing how the service department takes care of their customers. read more

Sales people were great! No problem there! Worst buy ever. Just about $40K!! Just reached our 1 yr with the vehicle. We've been back at least 4 times starting about 4 months after purchasing. I SHOULD have read the Google reviews before going to Rossi. But, I had a very close friend who worked in maintenance there for years. The men in service LIE! Ed doesn't return calls as I've called him 3x now in the past few months and have never gotten a call back from him. Cam shaft & lifters had to be replaced A caliper, breaks, usb port, window actuators (spelling) they turned the tires around (mechanic told us that) so we needed 4 new tires the then our mechanic also told us that when you replace the cam shaft you almost always have to empty the ac .. so recently we had to have that done..bc that was never refilled.. and on the same day we noticed the back seat roof was leaking!! Call rossi and Jeff told me it would be $600 to run diagnostics to see where the water was coming in from.. so I called right back and spoke to someone else Matt... he said $159 for diagnostic! It has been one thing after another and they've all been major!! We asked to trade the car in and they now say it has high mileage and it's lost a lot of value already!! Recently they had the vehicle from April 7 - May 15 replacing the transmission. They had it for about a week when they replaced the cam shaft.. as I'm writing this the body shop just called me back the water is coming from the rear sliding window .. GM acknowledges this there is a technical bulletin online about it. But yet Rossi won't correct a problem that GM acknowledges without charging me a ton??? I will never buy another vehicle from Rossi and I will never refer anyone there again!! I am disgusted with the lie and manipulation read more

Since I moved I used them 3 times. They have done good work on my car at a reasonable price.

Ash was great. Very helpful. Her manager not as great! But because of her I decided to give a 5 star. Drven

Bad experience with service. Took my Colorado in for service due to 4 wheel drive not working. They reprogrammed the module for $135 that didn't work. I sat in service for 3 hours then they told me i needed a new module for an additional $435 including diagnostic fee. They refused to give me a credit for the $135 i paid for nothing. I walked out and went to another dealership in Flemington. They replaced the module for free because it was covered under the powertrain warranty. RIPOFF. The goon service manager was also rude. I can handle that if you fix my vehicle without trying to rip me off but..... read more

Utterly disturbing. I get phone calls all the time. What can we do for you from these people. Finally I bite. My son is turning 17. Working on a new Traverse or Trailblazer for my wife. I have a rocky ridge Silverado I bought from them. Silverado needs service. They tell me they don't do loaners. I am under warranty. She says only a shuttle service but I am too far. My disabled wife cannot stay at the dealership. What can we do since I am 2 miles over your 10 mile threshold for shuttle service. Nothing she says. I call Mark the GEneral manager. He is not at all helpful. Won't fix the problem. Turns out the do have loaners. He does nothing to address that issue. He sat their like a dummy with no responses or solutions. Now you lost a sale lost a service and forever lost a customer. I mean the poor woman is disabled. Two miles really. Oh by the way. I am so much closer to the Flemington Chevy I chose to come to you. Mark wasn't phased. He is useless. Call Flemington. Loaner ready and service date set. By forever Rossi. read more

The service department has to be one of the worst out there! They totally misdiagnosed our Buick Encore to the extent that we had to buy a new car. read more

This is my second positive review for Rossi, first with service and now with sales. We couldn't have hoped for a better sales experience. Dan was wonderful from start to finish and took care of all our concerns. Thank you ! we owe you an iced coffee! read more

Rossi is the only dealership my family and I will ever do business with. They are continuously honest, straightforward, kind, patient and NEVER pushy. They do everything in their power to get you the absolute BEST deal possible. They go through every line and number on the contract before you sign to make sure you understand everything. Honest, honest people. We have bought at least 7 vehicles from this dealership in the last 15- 20 years and every single transaction we have been thrilled with. Franco is by far the best salesman I've ever seen - personable, kind and does everything he can to make sure you the customer are happy. If you're looking for a fantastic vehicle, excellent service and a kind, hardworking staff- then look no further than Rossi. The best, by far. Run here read more

horrendous service. had my son's 2020 truck there 3 week and never got it fixed. it was there 3 weeks and son received an email saying, "the parts are in. bring the truck in." they didn't know it was there on the grounds. someone must have been driving it. it had damage that it didn't have when it was left there. beware read more

When leasing my 2017 Chevy Equinox AWD LT I had the pleasure of working with - Peggy Bailey, Marty Burke, and Ed Rossi. All three of them made my leasing experience very easy. They helped me choose the vehicle which best suited my needs, and worked with me to get the most out of my leasing agreement. I was into my new car, and out of my old lease in 3 hours or less, and with complete ease. I enjoyed and appreciated the OnStar & XM set-up assistance, as well as the help with car preferences customization from Steven. Thank you to the entire Rossi team for the wonderful experience!"|" read more

If you need a new or used car or truck this is the place to go. I wish I had come to Rossi sooner. The treatment I received was the best ever. I wish I could remember everyone's name. read more

Rossi Chevrolet GMC - This is me Ed Kiesling tasking delivery of my new 2019 Chevy Trax. I can tell you everyone was extremely helpful. I recommend then highly - Auto Repair Near Me - Washington, New Jersey

I have never been treated with such disrespect in my life as I was recently . The general mgr. Marty, flat out lied about my bill, raising his voice and trying to lie about how my bill was to be paid. Never did I give anyone at the dealership permission to do any diagnostic work( only for a battery replacement.) They charged me for that and tried charging me again for it . Totally unprofessional management. When I tried to argue about it they tried to make me out to be the bad guy. HEY ED ROSSI, DO YOU HAVE ANY IDEA WHAT KIND OF ASSHOLES YOU HAVE WORKING AT YOUR CHEVY DEALERSHIPS?? I THINK YOU SHOULD SEND YOUR G.M. TO A SENSITIVITY WORKSHOP BEFORE YOU LOSE ANY MORE VALUED CUSTOMERS read more

Let me start by saying that our family has been buying Toyota for as long as I can remember. We also always bought our cars privately, without any "assistance" from a dealership. But we decided to take a walk on the dark side :) and buy a pre-owned 2013 Chevy Traverse and go to a dealership. We went to a few of them, but the level of professionalism, friendliness, good will and feeling of candor (vs pushy) at Rossi was so well received that we bought the day we walked in. Unfortunately we experienced a service issue a day (yes a day!) after delivery when a traction sensor went off, but Peggy in Service was immediately responsive (calming) and set us up with an appt and loaner (gorgeous Buick Enclave) so that I would be as little inconvenienced as possible. I won't lie, our first reaction to the sensor issue was , "here we go... what were we thinking...why did we stray from what always worked for us" but with the newer cars and so many sensors, we were assured from the Salesman, Franco, to the Service Technician, Steve, to the GM, Marty, that they were "on it" and would have their technicians look at it asap. And they did. Long story short, I was provided A++ customer service that provided us with a way to start to rebuild our confidence with the vehicle and the dealership. Steve called me several times to keep me posted on the status of service. He represents the service department with such a courteous, friendly and personable attitude. Marty, the GM, personally called us as well to extend a level of compassion, understanding for our safety concern issues (never mind we only owned the car for a day!) and personalized customer service that felt like a high level of professionalism (vs a high level of #$%@& :) ) . We appreciated that Rossi acknowledged our concerns and replaced the sensor so swiftly and responsively. We are first time customers of Rossi Chevrolet and purchasing this car was a big investment for us. We also knew that buying a GM certified car from a dealership would include a long relationship. We look forward to having a long and very positive relationship with Rossi. We recommend you consider the same. read more

We stopped here while traveling 10 hours from home and the service was EXCEPTIONAL!!!! The experience was the best I have ever had at a dealership. The kids had somewhere to play, snacks, coffee, super clean restrooms. Not to mention we were pulling a 37 foot travel trailer and they were extremely accommodating. Great example of quality service!!! Good job Rossi GMC. read more

The absolute worst service department. Stay away!!! Forced to give one star, does not allow lower rating.

I have to say that the serviceI I have received here is beyond any of my expectations. Service for my car has been quick, the waiting room is comfortable, they have Wi-Fi, a TV if you choose to watch, coffee, water and snacks. Everything you need in a comfortable waiting area. The staff is very friendly and helpful...something very important when you are clueless about cars. My only complaint is the Saturday hours...they should be longer. read more

Great sales team, no pressure, love Chevy Check out there pre owned vehicles

The first thing out of the service manager's mouth to me: "You were supposed to be here awhile ago." No "hello", no "May I help you?" I know Jersey has a rep for being one of the rudest places but come on. Apparently I was "late" for my appointment (3:30 according to him) despite having a confirmed time of 4pm from their secretary. I would never have taken an earlier time based on where I drive in from. Apparently warranty work doesn't warrant any politeness from this place. Luckily, the Budd Lake GMC is just a short drive away! read more

Buy local! Such a wonderful experience purchasing my new 2018 Chevy Traverse Redline. The vehicle exceeds my expectations as well as the whole crew at Rossi. Bethanne, my sales person, was responsive, friendly and found the vehicle I wanted in the trim package I was looking for. Ashley explained all the bells and whistles in a very friendly knowledgeable way. Erik was informative and not pushy. Matt and Tom were helpful managers and gave me a competitive price for my Traverse and Trade-in. A wonderful sales team and an amazing fun new family vehicle! Thanks Rossi!!! read more

The service adviser, John answered all questions. My car repair was completed on time and I was given copies of the service bulletins regarding the issue. Mar, my salesman asked me to call him after I brought the vehicle home to be sure there were no other issues. read more

Everything went well. Smoother and faster than expected, in both Sales and Service departments.

Just purchased my car in July as a pre-owned and I love the service there. I think they are friendly and concerned with my overall satisfaction with the car. read more

Best Dealership around! Whether you're buying new, used, or leasing, Peggy Bailey is the Super-Star Salesperson you will love. She works up the utmost possible deal, checks with other dealerships, and leaves no stone un-turned! Locally owned, Family atmosphere, not the Huge multi-Dealership Monopoly! ROSSI ROCKS! read more

please don't buy or service there. omg its bad . The dealership thinks all women are stupid and don't know what there talking about. They sell you a vehicle and then drop the bomb. They don't no what the left hand is doing to the right. They never mention they don't have loaner cars. I have a Silverado I leased from them and they just blow me off when I want to trade it in. It needs a lot of work and its new. They leased it to me with miles on it and fudged the paper work They are as crooked as a 3 dollar bill . RUN AWAY read more

Sales dept. is great (as are most dealers). Despite all the smiles, the Service dept. is lacking.

I am wildly impressed by their customer service!! I leased my chevy from Gray Cheverolet in PA. When it came time to turn the vehicle in - no one called me back. They gave me the run around. I called Rossi and they quickly responded to me and helped me even though I didn't even buy it from them. Now I wish I had. read more

Spent $554 for nothing. Car ran worse than when I dropped it off. Left there feeling ripped off. January 10, 2017 read more

We purchased a "Certified Pre-owned" 2012 Buick Enclave from Royal Buick of Sussex New Jersey in February of 2017. Rossi, our local dealer, had nothing comparable at the time. Now two years later the car shut off on Friday January 11th. It was towed to Rossi where we have been taken it for almost two years of ongoing maintenance, both scheduled and non, and have spent over $10k in the last year alone, on service that did not resolve the clicking sound coming from the engine. Earlier that day I had made the earliest appointment available which was 10 days later, on the 21st. After breaking down, we went to their showroom that following Saturday and were seen by Charlie. He wrote up a very reasonable deal for $1k down with many incentives including one for me being a volunteer EMT. Matt the sales manager came back and told us that my wife's credit score was not what we had claimed and qualified for a Tier Two instead of a Tier One which now required a $6k down payment. We checked my wife's credit score on Experian before we left Rossi and got the same score we had given Matt originally, which we showed him and to which he responded "we use a different system". We decided to keep the Enclave and repair it. The battery, solenoid and valves were repaired before the 21st and we were told that we could pick-up the car after it was test driven by the technician. We did not hear back from Rossi Service so we called at 5 pm and were told that when test driving the vehicle AFTER the most recent repairs - the technician heard a clicking sound coming from the engine. Wow! That sounded very familiar as this was the complaint we had often submitted to Rossi in the past and that we suspected prompted expensive and unrelated repairs. This time however they told us they would need to diagnose the engine, so the next day they called us and told us, the car, with just under 103k miles - "NEEDS A NEW ENGINE". No further explanation was offered except a quote of $6k. Wow! Same as the down payment for the Tier 2. We re-opened a complaint with GM Customer Care the next day based on the original one from two years earlier for extensive maintenance when we first bought it - despite being "Certified Pre-owned", and now the need for a new engine in addition to the recent excessive Credit checks by Rossi which amounted to 8 hard inquiries for a single GM Financial application. A few weeks later, GM awarded us a $4k credit towards the purchase of a new GM, we contacted Rossi again and asked for a quote on a vehicle they had on sale for $22k in January. Matt called us back and gave us a quote which included a trade-in offer of $4k for the Enclave for which we owed $17k. They worked it into the contract and included additional incentives but when it came to the stipulated GM Financing - they hit us with a 15% interest that would negate all the awards and have us pay for the car twice over at the end of the 72-month term. Understandably my wife took a while to convince that this offer was the "lesser of all the evils". When we called Matt during the first week of February to accept the offer, he told us the sale price of the vehicle was no longer available. We are now looking into a history of similar catastrophic engine failures with other GM vehicles and will need to pursue alternatives such as a Class Action Lawsuit. Please contact us at TruthAboutGM@gmail.com if you have had a similar experience. Please see link below. https://www.carcomplaints.com/Buick/Enclave/2011/engine/blown_engine.shtml 14FEB2018 2100 hours follow-up: My wife went to Rossi, Matt worked out another offer that included trading in the Enclave and 15% interest (IR). When I very appropriately voiced my disgust with Rossi's lack of accountability for 2 years of service on this vehicle and offering a better IR, Matt said, "then you should pay your bills". He didn't hear the part about $10k of service or has no clue that a defect in the timing belt of certain GM vehicles such as our Enclave causes catastrophic engine failure. "Ignorance is bliss, tis folly to be wise." read more

Made my service visit easy and convenient. They had to do a lot of maintenance for my GMC. Gave me a courtesy car for a few days. Prices are fair and service is good. What else can you ask for :) ? read more

The staff was polite and knowledgeable from the day I dropped it off to the day I picked it up. I would definitely recommend this dealer.

Our car which was purchased brand new from here in 2015 keeps having the same exact issue 4-5 times now. We have tried explaining to the dealership that the part they keep putting in is defective and that this same issue shouldn't be occurring on a 1-year old car. Most recently we had to come back on the same issue again and this time, they decided to charge us for the replacement part without even telling us about the charge. read more

We were very pleased with Rossi dealership's friendly staff, from our great salesperson Mark, to their tech help and even help choosing a nearby hike! Everything went smooth - questions answered, very good price, a quality car (Chevy Volt) and good coffee & snacks too:) It was worth the drive for sure. read more

Always get excellent service at Rossi. They explain everything and tell you the cost right up front so there are no surprises. Service is fast and the team is very friendly. read more

I just purchased a new Silverado at Rossi and the entire experience was fantastic. The salesman (Charlie A) was a great resource making the entire transaction easy yet thorough. This is the third vehicle we have bought through Rossi and I wouldn't hesitate to continue the "relationship" going forward. read more