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    Koch 33 Mazda

    3.4 (85 reviews)
    Open 9:00 am - 8:00 pm
    Updated 2 weeks ago

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    Steven K.

    I had a 12:15 appointment scheduled to test drive a USED navy blue GTI SE at Koch 33 Volkswagen of Easton, PA. I arrived early and Jacob was the salesperson who was pinch hitting the appointment for Bella, the SP who I was communicating with prior. First off, there is no navy blue GTI. She confused it with black ?(she even sent me navy blue GTI pictures, not sure what happened there). The black USED was being test driven (and sold while I was there). We test drove a new white GTI, came back inside, discussed how much money I would be willing to put down and then Jacob said let me talk to my manager regarding financing. I never saw Jacob again. After sitting there 15 minutes, I went to the bathroom, came back and the computer at my negotiating station was black. Oh, I guess we are done. It's' not that big of an office, but I wasn't about to hunt Jacob down. I left. The car was beautiful but you always remember how you feel. I work in retail management-all my life, I can understand anything other than apathy. I am disappointed.

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    5 years ago

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    7 months ago

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    1 year ago

    Easy going sales people. Very happy with my car. And, they saved me a bunch on insurance. I love that they're a one stop shop!!

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    11 years ago

    Car broke down while driving through Pennsylvania, Young's fixed my car in one day and were very resonable with the price.

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    15 years ago

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    Page 1 of 3

    Ask the Community - Koch 33 Mazda

    Review Highlights - Koch 33 Mazda

    When it was time for a new car I knew it would be a VW Bug so I called Drew in sales at Young.

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    Koch 33 Ford

    Koch 33 Ford

    (55 reviews)

    Koch 33 Ford, DOES NOT CARE ABOUT CLIENT SAFETY!!!…read more Koch 33 Ford sold me a vehicle that should have never passed state inspection or allowed to be driven off the lot. Below is my side of the story. I have an inspection report from a local garage attached. I took a used SUV that I was interested in for a test drive with salesmen Greg in the passenger seat, it had new inspection stickers on it. Made a right-hand turn heard knocking that got faster as I slowed down, then eventually stopped (Greg acknowledged that he heard it also) I also mentioned that the SUV struggles to stop, like the brakes need work (Greg did not acknowledge that statement). But as I said above the SUV had brand new inspections stickers on it, weeks old inspection stickers according to the date. How bad could it be? I get a good price with negotiating for a short time and bought the Toyota RAV4. Fastest purchase I ever made at a dealership. Should have been a sign! I took the SUV to a local garage the next week to get it looked over with a purchase inspection, I want a background on the SUV, a list of things I will want to start fixing or maintaining since it is an older 2007 with 166K on it (bought it as a secondary or beater) so there will be old parts and neglected things that were put off by the previous owner(s), we all do it! Want to get ahead of things to get the old SUV to last. Expecting it to be a safe and solid car, only to find that I have been driving an SUV for a little over a week that should NOT HAVE PASSED State-Inspection. Brake Pads were rusted and warn, Rotors/Linkages are warn/rusted and have bad compression (makes sense why the SUV, STRUGGLES TO STOP!). BOTH REAR SWAY BARS BUSTED, (makes sense why the SUV, WAS KNOCKING ON TURNS) along with 2 other red safety issues that no garage will let a vehicle pass, was the cabin filter needed replaced and 5 safety or exterior lights on the SUV were out or nonfunctional (the Filter and Lights I had fixed on the spot since that was expected and to me not a big deal). I called to see what Koch 33 Ford could do since I drove a vehicle off the lot that is NOT ROAD WORTHY, they really did not seem to have a sense of urgency (was not them in the car and they have their money). I feel that they do not care that they sold me a vehicle that I could have gotten hurt or done harm to others (or worse), even though they inspected the SUV a few weeks before I bought it. Since they were not showing signs of getting back to me (hours went by) no return call, I got the SUV back from Dave's Auto in Stockertown and brought the SUV back to Koch 33 Ford myself and talked to one of the sales managers, Jim (since Greg was with another customer) It seemed like Jim already had my car info pulled up, looking into things which was insuring. I told Jim that it is not a safe car that I am just giving Koch the key and provided them with the inspection report from Dave's, I would like to know how they intended to fix it and a schedule. Only to get resistance saying "the rotors and brakes passed inspection when they had it" I asked them to look it over and give another opinion they can keep it and left, I did not want to get into an argument. A full day day went by with no call or contact in any way. So, I stopped in again on my way home from work (1 and a half days) after around lunch. Only to find out that they intended to just fix the sway bars, had to show them Dave's inspection report AGAIN, with the braking system as well, that was about to turn into an argument, but the sales manager said that he was going to talk to the techs because he doesn't know inspection laws. 10 minuets later he came back and finally said we will fix that also "parts were just ordered". I do not really trust them much right now, so I may have it checked again. I am glad I did not wait to have the vehicle looked over by someone else, I feel that if months went by I would have been shafted, either had a crash or brought it in because something was not working right, and been stuck with a heavy repair bill! That they would have said, it is on you to fix this is typical maintenance, wear and tear on a vehicle of that age. Even though if I was paying for an inspection, if it was my car already they would not have passed it the first time. Koch 33 Ford, does the bare minimum to scrape by with inspections when they are selling a used car overlooked fatal items (thinking about reporting them to the state or PennDOT!) and will sell you a vehicle that is not fit to be on the road! Everyone knows that if you were getting the car regularly inspected at the establishment they would not pass it and charge you for every little thing like wiper blades. I had to go through a lot of effort to get them to do the right thing with a UNSAFE suv! I have photos of my local garage's inspection report attached if interested, sorry for the book. DO YOUR RESEARCH BEFORE WORKING WITH ANY KOCH DEALERSHIP! Thank You

    Communication was great with salesman. Just couldn't work out a deal car was overpriced and the…read moreboss Jim has a serious attitude problem.

    Koch 33 Toyota - Waiting area for car service.

    Koch 33 Toyota

    (85 reviews)

    Koch 33 Toyota rental…read more What a great experience from the beginning of booking the Rental Vehicle with Brigette & Deb. To picking and dropping the vehicle off with Mylinh. No hidden fees like other well known car rental businesses upon pickup. The price quoted to me was the price I paid. So glad I learned about Koch 33 Toyota Rentals. Thank you

    I had a very disappointing experience with Koch 33 Toyota that I feel other buyers should be aware…read moreof. I traveled over 6 hours from Maryland to purchase a 2018 Toyota Tundra after coordinating with the dealership for nearly two weeks, including scheduling a mechanic inspection and completing financing steps in advance. When I arrived, I was informed for the first time that the truck was inoperable and undergoing a radiator replacement. This was never disclosed beforehand, despite multiple conversations during my trip. Because of this, I was unable to test-drive the vehicle or have it properly inspected as planned. I canceled the purchase, and the dealership confirmed in writing that "the deal is effectively reversed." However, after returning home using a loaner vehicle they provided as an accommodation, I was later charged $156.96 for that vehicle--something that was never disclosed or agreed to. In addition to the frustration, I incurred out-of-pocket expenses for travel, a mechanic, and lost time from work. I would strongly encourage anyone considering purchasing from this dealership to ask very detailed questions about vehicle condition and get everything clearly documented before making the trip.

    Koch 33 Automotive

    Koch 33 Automotive

    (3 reviews)

    Not the automotive department this review is for the collision department…read more The absolute worst experience i have ever had with any car repair. It started after my wife was rear-ended at a stop light. Her car drove away from the accident and after 4 months of driving everyday, The insurance came and we went to get the bumper replaced. She dropped her car off on the 1st. 5 days later she got a call to come pick it up its all set. She pulled in and got her car but it wouldnt start. They told her it was her battery (which was replaced a year ago and never had any problems). They replaced her battery and called us the next day saying they found a sensor that had drained the battery so they needed to replaced that sensor. A few days later they gave us a call and for the 3rd time our car was finished. She went to pick it up and before she got out of the parking lot all the lights on the dash came on and the car shut down....  THE CAR HAD NO PROBLEMS BEFOR THEY TOUCHED IT. ill also add when she went to leave the 3rd time the heat and ac would not work. They checked the fuses and said no problem here not sure why its not working take it to mazda. She had to leave her car for a 4th time. They called a few times saying it was a grounding issue and at one point they had 72 codes but they would go away and others would come on. They replaced a blown up relay which controls the heat and ac. I guess sometimes they just blow up when the car is sitting. They called and said its now working and driving but they cant get rid of check engine lights. I told them it did not have any lights on before they touched it and they said they have a picture of the dash because they always take one of the lights on for this exact reason. They took me into the office and showed me a picture of the dash and the check engine light was on. Well wouldn't you know the picture was dated the 8th. We dropped it off on the 1st. Then they said they dont take pictures of the dash when they get the car. One technician informed us he drove it all over it was fine. Another technician said they never drove it because they didnt have a reason to. After the invoice with the ground/wire harness issue they hooked it up to a computer and are now telling us its a oil pressure switch and now its not a power/wire issue because i reminded them it had no problems until they touched the sensor and bumper. Im almost positive they pinched a wire. Im just praying they didn't ground the welder on the computer side of the frame when "fixing" the bumper. Im giving one star because its the lowest you can give and also because they "feel bad" after saying its so strange it was fine and all we did was the bumper and now we have no idea whats going on. They made us take the car. And basically said its your problem now that's from wear and tear its a coincidence we were working on it when all this happened. They didnt even offer to take it to the mechanic shop and fix it. Im telling as many people as i can about this experience if i could stop one person from having to deal with this it will be worth the post

    My Honda Accord had bumper repair a couple years ago, and Koch 33 Collision did a great job fixing…read moreit up. Today (Feb 2020) it got some minor scratches on the side and Mike from Koch 33 buffed it out and saved me on cost and time. Thanks Mike! Koch33 Collision is a great place to bring your car for repair.

    CarMax

    CarMax

    (14 reviews)

    A BIG thank you to everyone here at Car Max in Easton. Big shout out to JOSH & HUNTER and CESAR,…read moreI'm def not the easiest to deal with. And they were beyond patient with me lol. They took care of everything. We had a few little hiccups. That was not there fault and they took care of every single one. Some times things aren't always perfect and they made sure it was perfect. From Trading in my Car to purchasing a new Tundra. They made the process so easy. I highly reccomend this dealer ship for there professionalism and help!!! Maciej

    I didn't think I'd ever have to leave a review for a car sales company but the experience here…read moredeemed fitting. About a week ago we went in to get a car appraised for a potential sale to CarMax, and the rep there (Ian, I believe) did the appraisal and took photos, test drove the car, etc. He came back with an offer and said that it's good for 7 days, however because we were from out of town, we didn't have the title with us and would have to go back home to get it. Fast forward 7 days, we got a call from CarMax again letting us know something along the lines of "Hey, it's CarMax, letting you know your value expires today, are you still coming in?" To which we replied - yes, but as we were busy looking for the title and other things that come up in a week's time. We asked "will you honor the same value if we come in tomorrow? (The day after) in which CarMax responded - yes, we will hold that price for you. Fast forward and driving 90 miles later (not in the sale vehicle, by the way), we met Donny, another rep there and he helped us out. He indicated that they would need to do another appraisal and get the value of the car again, and we said fine, but we weren't sure why since nothing has changed about the car we were looking to sell. Some background information - the car we were looking to sell is typically parked in a garage. It was driven to CarMax, and then back to the garage 8 miles away, and then back to CarMax (another 8 miles) to sell. So there was a total difference of approximately 17 miles from the time it was first appraised by Ian, to the time it was getting appraised by Donny. When the offer came back, it was $2,000 less than what was supposed to be "honored." When I asked why, we were told "well it depends on the market. The prices will change." $2,000 drop in less than 24 hours? On top of that, when we provided the title and paperwork to Donny, he had mentioned something came up that the previous rep could have foresaw and told us the week prior, when we first came in. So now after all that was said and done, because of the oversight from the first rep, we wouldn't have been able to sell the car that day to begin with, so now we'd have to drive the car another 8 miles and park it, wait for the document we need, and then **potentially** drive it back to CarMax for the price to drop down even more. What I didn't understand was why this first rep told us they would honor the original value as we were coming in the next day, for them to tell us something else? That is 100% bad business, especially knowing that we were coming from out of state. CarMax KNEW all of this information because it's logged in the system, yet the same rep didn't have the integrity to come out from their office or room to tell us this. An absolute waste of time. This review would have received 0 stars if Yelp allowed it, but Donny did his best and was on the unfortunate receiving end of an agitated customer because of an unprofessional ploy from an even more unprofessional coworker of his. Shout out to Donny but shame on your colleague.

    Koch 33 Volkswagen of Easton

    Koch 33 Volkswagen of Easton

    (4 reviews)

    Overall this dealerships is bad. I purchased a car from them a couple of years ago and wasn't…read moreimpressed. I found items from the previous owner so it wasn't "detailed" like they said. And when it came to getting service work done or ordering parts it was even worse. I paid them $400 for a diagnosis and they told me nothing. They said I had to perform my own tests on the vehicle and figure it out. Then when I ordered parts they never placed the order so it came a week later then necessary. You have to hold their hand to get what you need and they make everything difficult. Don't recommend.

    I recently leased a vehicle, being apprehensive and overwhelmed at first, believing it would be a…read morestressful and unpleasant experience due to the unprofessionalism and rudeness I have encountered in the past. I was referred to Koch 33 Volkswagen in Easton, PA by a friend and I couldn't be more grateful! I had the great pleasure of working with Bella Cuevas in the Sales Department and Steve Douglas in the Finance and Insurance Department. The team at this location were absolutely wonderful! They were very professional and caring. Both Bella and Steve were very attentive and extremely patient, working with me for over a week until I was satisfied with my vehicle. I never felt pressured nor stressed and they gave me the time to process my options. They made the entire process painless. I couldn't be more grateful! Thank you so much, Bella and Steve!

    Koch 33 Mazda - car_dealers - Updated May 2026

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