Koch 33 Ford, DOES NOT CARE ABOUT CLIENT SAFETY!!!…read more Koch 33 Ford sold me a vehicle that should have never passed state inspection or allowed to be driven off the lot. Below is my side of the story. I have an inspection report from a local garage attached. I took a used SUV that I was interested in for a test drive with salesmen Greg in the passenger seat, it had new inspection stickers on it. Made a right-hand turn heard knocking that got faster as I slowed down, then eventually stopped (Greg acknowledged that he heard it also) I also mentioned that the SUV struggles to stop, like the brakes need work (Greg did not acknowledge that statement). But as I said above the SUV had brand new inspections stickers on it, weeks old inspection stickers according to the date. How bad could it be? I get a good price with negotiating for a short time and bought the Toyota RAV4. Fastest purchase I ever made at a dealership. Should have been a sign! I took the SUV to a local garage the next week to get it looked over with a purchase inspection, I want a background on the SUV, a list of things I will want to start fixing or maintaining since it is an older 2007 with 166K on it (bought it as a secondary or beater) so there will be old parts and neglected things that were put off by the previous owner(s), we all do it! Want to get ahead of things to get the old SUV to last. Expecting it to be a safe and solid car, only to find that I have been driving an SUV for a little over a week that should NOT HAVE PASSED State-Inspection. Brake Pads were rusted and warn, Rotors/Linkages are warn/rusted and have bad compression (makes sense why the SUV, STRUGGLES TO STOP!). BOTH REAR SWAY BARS BUSTED, (makes sense why the SUV, WAS KNOCKING ON TURNS) along with 2 other red safety issues that no garage will let a vehicle pass, was the cabin filter needed replaced and 5 safety or exterior lights on the SUV were out or nonfunctional (the Filter and Lights I had fixed on the spot since that was expected and to me not a big deal). I called to see what Koch 33 Ford could do since I drove a vehicle off the lot that is NOT ROAD WORTHY, they really did not seem to have a sense of urgency (was not them in the car and they have their money). I feel that they do not care that they sold me a vehicle that I could have gotten hurt or done harm to others (or worse), even though they inspected the SUV a few weeks before I bought it. Since they were not showing signs of getting back to me (hours went by) no return call, I got the SUV back from Dave's Auto in Stockertown and brought the SUV back to Koch 33 Ford myself and talked to one of the sales managers, Jim (since Greg was with another customer) It seemed like Jim already had my car info pulled up, looking into things which was insuring. I told Jim that it is not a safe car that I am just giving Koch the key and provided them with the inspection report from Dave's, I would like to know how they intended to fix it and a schedule. Only to get resistance saying "the rotors and brakes passed inspection when they had it" I asked them to look it over and give another opinion they can keep it and left, I did not want to get into an argument. A full day day went by with no call or contact in any way. So, I stopped in again on my way home from work (1 and a half days) after around lunch. Only to find out that they intended to just fix the sway bars, had to show them Dave's inspection report AGAIN, with the braking system as well, that was about to turn into an argument, but the sales manager said that he was going to talk to the techs because he doesn't know inspection laws. 10 minuets later he came back and finally said we will fix that also "parts were just ordered". I do not really trust them much right now, so I may have it checked again. I am glad I did not wait to have the vehicle looked over by someone else, I feel that if months went by I would have been shafted, either had a crash or brought it in because something was not working right, and been stuck with a heavy repair bill! That they would have said, it is on you to fix this is typical maintenance, wear and tear on a vehicle of that age. Even though if I was paying for an inspection, if it was my car already they would not have passed it the first time. Koch 33 Ford, does the bare minimum to scrape by with inspections when they are selling a used car overlooked fatal items (thinking about reporting them to the state or PennDOT!) and will sell you a vehicle that is not fit to be on the road! Everyone knows that if you were getting the car regularly inspected at the establishment they would not pass it and charge you for every little thing like wiper blades. I had to go through a lot of effort to get them to do the right thing with a UNSAFE suv! I have photos of my local garage's inspection report attached if interested, sorry for the book. DO YOUR RESEARCH BEFORE WORKING WITH ANY KOCH DEALERSHIP! Thank You

Communication was great with salesman. Just couldn't work out a deal car was overpriced and the…read moreboss Jim has a serious attitude problem.

Koch 33 Toyota rental…read more What a great experience from the beginning of booking the Rental Vehicle with Brigette & Deb. To picking and dropping the vehicle off with Mylinh. No hidden fees like other well known car rental businesses upon pickup. The price quoted to me was the price I paid. So glad I learned about Koch 33 Toyota Rentals. Thank you

No way I'm giving your establishment a 5 star review with Bridgette's attitude.  She charged me for…read morean extra day while never explaining to me when it needed to be returned. Her attitude brings a 5 star review ( we had Josh who was fantastic) like to give Josh a huge Shout Out, to a one or two star review.  When you bring your car into a dealership for work having someone that show compassion can ease the issue you are going through. When I rented the car it says I left at 8:58 Wednesday that's the time the transaction started I left at 9:30 . I brought it back at 10 am Saturday after hearing the car was fixed . We were there at 10 am and waited in line while Josh finished with a couple in front of us.  Then Josh went through what was owed and even went above and beyond recommended ways to prevent this from happening again.  I get to the check out at on the rental side and hand in my keys to Bridgette. She asks me where the car is and I said right there in the bay. She jumps up, saying oh they don't like that and ran into the shop to move the car. Right there It felt like I did something wrong. No hello , no good morning.  Then the bill came it showed 3 days rented. Which I thought was fine signed and got into my car. My wife noticed that instead of charging for 3 days I was charged for 4 and immediately went back to the counter to speak with Bridgette. She told my wife he should have been here on time if he didn't want to get charged for the extra day.   That's not a 5 star answer or experience. She was rude and condescending.

My Honda Accord had bumper repair a couple years ago, and Koch 33 Collision did a great job fixing…read moreit up. Today (Feb 2020) it got some minor scratches on the side and Mike from Koch 33 buffed it out and saved me on cost and time. Thanks Mike! Koch33 Collision is a great place to bring your car for repair.

Not the automotive department this review is for the collision department…read more The absolute worst experience i have ever had with any car repair. It started after my wife was rear-ended at a stop light. Her car drove away from the accident and after 4 months of driving everyday, The insurance came and we went to get the bumper replaced. She dropped her car off on the 1st. 5 days later she got a call to come pick it up its all set. She pulled in and got her car but it wouldnt start. They told her it was her battery (which was replaced a year ago and never had any problems). They replaced her battery and called us the next day saying they found a sensor that had drained the battery so they needed to replaced that sensor. A few days later they gave us a call and for the 3rd time our car was finished. She went to pick it up and before she got out of the parking lot all the lights on the dash came on and the car shut down....  THE CAR HAD NO PROBLEMS BEFOR THEY TOUCHED IT. ill also add when she went to leave the 3rd time the heat and ac would not work. They checked the fuses and said no problem here not sure why its not working take it to mazda. She had to leave her car for a 4th time. They called a few times saying it was a grounding issue and at one point they had 72 codes but they would go away and others would come on. They replaced a blown up relay which controls the heat and ac. I guess sometimes they just blow up when the car is sitting. They called and said its now working and driving but they cant get rid of check engine lights. I told them it did not have any lights on before they touched it and they said they have a picture of the dash because they always take one of the lights on for this exact reason. They took me into the office and showed me a picture of the dash and the check engine light was on. Well wouldn't you know the picture was dated the 8th. We dropped it off on the 1st. Then they said they dont take pictures of the dash when they get the car. One technician informed us he drove it all over it was fine. Another technician said they never drove it because they didnt have a reason to. After the invoice with the ground/wire harness issue they hooked it up to a computer and are now telling us its a oil pressure switch and now its not a power/wire issue because i reminded them it had no problems until they touched the sensor and bumper. Im almost positive they pinched a wire. Im just praying they didn't ground the welder on the computer side of the frame when "fixing" the bumper. Im giving one star because its the lowest you can give and also because they "feel bad" after saying its so strange it was fine and all we did was the bumper and now we have no idea whats going on. They made us take the car. And basically said its your problem now that's from wear and tear its a coincidence we were working on it when all this happened. They didnt even offer to take it to the mechanic shop and fix it. Im telling as many people as i can about this experience if i could stop one person from having to deal with this it will be worth the post

I give this dealership 5 stars my sales person Jade Wu was so wonderful I'm grateful for her she…read morehelp me pick out a vehicle and I fell in love with the 2026 Nissan kicks she's a great nice caring and I appreciate her I came here with my mom and all of the Kelly nissan crew is wonderful as well rob u the best! Jade thank you for giving me my new suv 2026 Nissan kicks please see her if u looking for a vehicle come to Kelly Nissan!!!!

I have been a return customer for 6 years,however, I have been increasingly disappointed with the…read moreoverall customer experience. I have not been able to have them fix a registration title problem for several weeks now, and have not been able to be given a loaner vehicle several times and have had to wait for hours at the dealership basically not being able to do anything else that day of service. I would expect more from a dealership that I have been faithful to for many years now.

I spent six weeks looking for the right truck at the right price at multiple dealers within a 100…read moremile radius. I was disappointed every time with one exception. In less than 90 minutes, I left Brown-Daub with a fantastic certified Ram at a very fair price. If you are looking for a high quality used (or even new) truck and ethical customer care, be sure to start with Brown-Daub. If you want a salesperson that is attentive and responsive, ask for Kolbe. He's an above and beyond type that works at the family oriented dealership. There aren't many places left that meet the standards of Brown-Daub.

Bought my car there a few years ago. "life time inspection" isn't really cheaper than normal shop…read moreas they up the emissions cost and add other fees. Since i work from home i don't drive much and now meet the 5000 mile emissions exemption. Last time I was in, they would not honor the 5000 mile exemption and charged me more. Complained to service people that they can't do that if their pa state inspection board says a different price to no avail. I paid and called service manager and got no return call. Contacted PA state inspectors to file a complaint. Previously had my inspection done and they cut my dash with the razon knife to scrap the old sticker and didn't notify me. Noticed it when i got home. They did fix it. Also previously had service done on air bag and parked car for winter. Next time i drove it was back to dealer for another service and they wanted to charge me for fixing it, but it had like 10 miles on the car. ie they didn't fully plug in the air bag. not going back for service again. Sales wasn't much better as wouldn't order the truck i wanted. Totally different experience from when i bought my car years ago.

Best customer service from the staff! Mazda impeccable!…read more Thank you Andrew and Jonathan Cofre!

They charge you expensive diagnosis, and you end up with them replacing one part after the other…read moreanyway. They leave you with a large bill without solving the problem and nobody cares. They don't know more about your car than your local garage and there is no appreciation of your business or loyalty.

I celebrated the first day of Spring by buying a Buick Encore from Star Buick…read more I hadn't had a new car in 25 years so I was very leery of dealerships and salesmen. That feeling was gone the minute I was introduced to Marcos Nascimento. Marcos greeted me with a sincere smile that didn't leave his face until I waved goodbye. Marcos escorted me to his office, and after offering me a beverage, listened very carefully to what I wanted. When we went for a test drive, he knew and explained every feature of the car. He answered all my questions and even some I didn't think to ask! After the test drive, we went inside to discuss numbers. Marcos explained my financing options, I told him my budget and he gave me an excellent deal. Marcos kept me updated the entire time the paperwork was being processed. He made sure I was comfortable, offered me refreshments and chatted with me while I waited. Once all the I's were dotted and the T's were crossed, we went outside and he took a picture of me with my beautiful new car. Then, instead of just sending me on my way, Marcos took the time again to show me the features of my car and to help me setup my OnStar, online Buick account and my Buick phone app. Before I drove away, he made it very clear that if I had any questions or problems at all, to let him know. I have never had a better experience buying a car than I did buying my Encore. Marcos, along with the other staff, was friendly, helpful and courteous. I am already telling everyone about the great experience I had, how wonderful Marcos is and that he is the man they want to go to if they're in the market for a new car. When it comes time to buy another car, it will be Marcos Nascimento who I will go see.

NO! I called them to ask questions about a pick up truck before driving two hours to see it. I…read moreasked specifically about the price and they NEVER mentioned that it was contingent on having a trade-in!!! Nor did they mention that that price was only AFTER A REBATE!! When we became annoyed that they were less than honest when I spoke to them on the phone, they barely apologized nor did they show an ounce of Regret!! Actually said "it's your fault for using a third party website and not our website! VERY DECEPTIVE AND UNETHICAL!!

A BIG thank you to everyone here at Car Max in Easton. Big shout out to JOSH & HUNTER and CESAR,…read moreI'm def not the easiest to deal with. And they were beyond patient with me lol. They took care of everything. We had a few little hiccups. That was not there fault and they took care of every single one. Some times things aren't always perfect and they made sure it was perfect. From Trading in my Car to purchasing a new Tundra. They made the process so easy. I highly reccomend this dealer ship for there professionalism and help!!! Maciej

If I could give 6+ stars, I would…read more I recently bought a new car from this location and the process was the quickest and most simple experience I've ever had (after 6+ months of looking for cars and various dealers across PA and NJ). James was my sales associate and I can't speak highly enough about how thorough and prepared he was. After purchasing the car, I noticed a leftover residue on the trim (likely from the detailing process) and within an hour James had already coordinated a service/detail inspection and followed up with me several times prior to that appointment. At the time of my service/detail appointment, Ethan was fantastic, walking through all the steps/process and keeping me updated of their plan. Rather than keeping me sitting around the waiting room, they got my lyfts to and from my home and continued to check in with me (even as far as sending me photos of the repair itself)! When I came to pick up the car, they inspected the repair with me to make sure I didn't have any other concerns, and went as far as to take my car through the car wash and top off with gas before I left, which I have never had a dealership (private or corporate) do before. Additionally, as part of my Maxcare plan, the repair was covered with no cost to me. I have owned cars through Carmax before from different locations, but they (and other local dealers) should take note of their commitment to customer service, hospitality, and going above and beyond. Truly could not have made any of the car buying and service repair any easier, and thankful to both James and Ethan for going a step above.

Overall this dealerships is bad. I purchased a car from them a couple of years ago and wasn't…read moreimpressed. I found items from the previous owner so it wasn't "detailed" like they said. And when it came to getting service work done or ordering parts it was even worse. I paid them $400 for a diagnosis and they told me nothing. They said I had to perform my own tests on the vehicle and figure it out. Then when I ordered parts they never placed the order so it came a week later then necessary. You have to hold their hand to get what you need and they make everything difficult. Don't recommend.

I recently leased a vehicle, being apprehensive and overwhelmed at first, believing it would be a…read morestressful and unpleasant experience due to the unprofessionalism and rudeness I have encountered in the past. I was referred to Koch 33 Volkswagen in Easton, PA by a friend and I couldn't be more grateful! I had the great pleasure of working with Bella Cuevas in the Sales Department and Steve Douglas in the Finance and Insurance Department. The team at this location were absolutely wonderful! They were very professional and caring. Both Bella and Steve were very attentive and extremely patient, working with me for over a week until I was satisfied with my vehicle. I never felt pressured nor stressed and they gave me the time to process my options. They made the entire process painless. I couldn't be more grateful! Thank you so much, Bella and Steve!