I am writing this review with a sad heart and I'm gonna tell it like it is I was lied too about Emily Lopez working there ontop of that I had them run my credit to tell me no to what I wanted done I have brought nine cars with you guys and I have given you business from the pocanos I have always spoke highly about you guys since 2016 it' kills me that I couldn't get into a Mitsubishi cuz I have brought only them since I learned how to drive they under value your car by 2 x and then say they are trying when really I had to call up Emily and within 24 hours she was able to get me in a hybrid tuson like I wanted but you guys ran my credit I wish I didn't have to do this you guys have been my home for cars but after this time a 10 car will not be in the picture it's sad no good people there anymore read more

Thadd Taylor was above and beyond helpful! Made the experience of a large warranty repair go smoothly! He did everything and we are very pleased. Thank you Thadd!! read more

Great service and Javier was very helpful and pleasant. He said it would take about 1 hr. and it was done on time. My truck was in for state inspection. read more

I keep coming back to Kelly year after year. Always a good experience. They always have the perfect car for me read more

Kelly Mitsubishi - 2022 Jeep 4xe - Car Dealers Near Me - Emmaus, Pennsylvania

We purchased a brand new outlander in May of 2024 for myself. Overall it was a smooth process although on the lengthy side because they only have 1 finance manager for all 3 Kelly dealerships working so what could have been accomplished in 2 hours took 6 but we got a good deal and were happy. So happy as a matter of fact, we went back in October of 2024 to purchase another brand new outlander for my husband. This is where things start to go from good to bad to TERRIBLE to just flat out insulting, especially as a repeat customer in 6 months time. After being blown off by sales via phone/text we finally talked with Efrain who we reached a deal with and my husband left to go to the dealership, sign the papers and pick up the car. They couldn't find the second key to his car so they assured us they would check with the stock guy first thing Monday and get it out to us. Monday came, they let him know they found it and would mail it to us. No problem. Weeks go by with no key so we reach out to our sales person again and received no answer. Approaching a month and my husband contacts them again with no answer and still no second key. I decided to give it a try and got ignored as well so I call the main number to speak with someone else who tries to help me and asks who our sales person was. Ironically he's unreachable to speak to me however he did tell her they had the key and it would go out that day. They then proceed to tell me the mail only goes once per week which was why there was a delay...come on. You only mail once per week? Also at this point it had been more then 3 weeks since we purchased the car so let's say they do only mail once per week (yeah right) this process was still 2+ weeks past due. Not a huge deal but more of an annoyance. After which I just so happened to look at the registration in my husband's car when we were out and about and thankfully I did because they registered his car with MY license plate number. Again, mistakes happen but when I called to speak to Rick at the dealership, who is apparently a manager, this man had THE WORST customer service of any sales person I've ever spoken with. The cashiers at a Dunkin' Donuts have a higher regard for their customers than I was shown by him after purchasing 2 vehicles from their dealership in the same calendar year. I guess they don't need me to shop with them, but that's besides the point. No apology, no urgency in getting this fixed, I was simply told he couldn't do anything until Monday (this was a Saturday morning). I expressed my concern of driving if there was an issue with police or insurance god forbid something happen while driving to which his not so helpful suggestion was to just not drive the car if I'm worried about it. So you mean to tell me I spent $35,000+ on a vehicle and can't drive it until who knows when with no apology, rental offer NOTHING. I sent the documents that Rick requested to which he still couldn't even communicate the correct numbers that needed to fixed on the registration even with the photo of the registration and the license plate on the car in front of him. Monday came and went with no word from him as to if this was fixed or what was going on, I tried not to be a bother so I gave until Friday morning before reaching out to him again. He seemed annoyed at my text to check in and find out what was going on and told me Once again that Monday he could check on it for me. Monday really is the magic day with these guys or something. I guess it's their way of blowing you off for the weekend and hoping you forget and just let it go. I voiced my frustration to Rick which he clearly didn't like and decided to call me. I thought maybe to offer some apology or sympathy but no it was to accuse me of putting words in his mouth and tell me that I cannot tell his tone via text. He's right, I cannot hear a tone but I do notice the words missing in your message which should have included'I APOLOGIZE FOR THE INCONVENIENCE' and right then and then your customer feels like you care. These words were missing once again in our phone conversation so I asked to speak with whoever his supervisor was. Apparently that person's name is Cliff and I was told he would call me. That was at 9:55 am and it is now 3:10pm with no call from Cliff. Moral of the story is unless you want a headache, go elsewhere. They don't care about their customers and that is clear by how you're treated. As I told Rick, they were so nice to us walking in the door and as soon as you sign on that line to purchase they really wouldn't care if you got run over in their parking lot, other then maybe that their insurance rates would go up. read more

Jessica was great to deal with, no pressure at all, very knowledgeable, worked hard for me to give me a great deal! Every one was friendly, me and my wife enjoyed Jessica so much , she feels like part of the family! Mike and Becky Thomas read more

I don't know what I did to deserve such great service. Work was done, car washed and detailed and a full tank of gas. Thank you Kelly for giving this girl a great reason to continue to work with you. read more

Tried other Jeep places in Lehigh Valley and this one has by far the best personalized service.

Great service and professionalism. Javi is a great service writer. Happy to be a part of the Kelly experience.

Awesome service from my sales rep Manny down to the man pushing the loan was the most stress free buying experience I've ever had when purchasing the car highly recommend I actually walked away with something I want it, so no complaints for me. read more

Kelly Mitsubishi - What I drive off with n I'm n luv - Car Dealers Near Me - Emmaus, Pennsylvania

Beware, pay attention to your documents. Financial guy tends to run you through quickly and your deal may change from what you agreed to. I lost hundreds of dollars because I trusted the staff. Once I brought it to their attention I hit a wall of denial. read more

Warranty item repaired quickly. Parts took almost 3 months but it's the way the world is anymore. Not dealership s fault.

I especially appreciate being reminded of the need for the inspection. And the thorough check of the car. Getting the car washed is just the icing on the cake. read more

Went in for an oil change and rotate my tires. Everything was great. The service waiting was clean and snacks/beverages were available. My car was ready pretty quickly and the staff was freindly and professional. read more

My jeep needed tires but was also driving weird at higher speeds. I was dropping it off prior to vacation & asked them to communicate with my daughter about my jeep as I'd be unreachable. They found the issue, fixed it, communicated with my daughter & sent me texts to keep me updated also so I'd see them upon return & held my jeep without any problems until I could pick it up! read more

My experience with this place its been terrible I came across the must disrespectful and racist employe that I ever known , this case is already in coorporation, I hired a lawyer to take this place to court , for their bad customer service and disrespect, Ive record all my phone calls with this place especial with "Jim" or "jimmy" one of the employees at service , he has hanged up the phone on me , after making several complains about him and his team not fixing my car properly , I bought a Mitsubishi Outlander , a very expensive car in my terms , and the Bluetooth never worked properly , I have to drive with the phone in my ear, since I bought my car nearly a year ago, when they finally "fixed" I realize that people couldn't hear me properly ( the day the "fixed" I remember driving out of Kelly's and the roof light came off , with the microphone) (a 2017 car ) when u came back very frustrated he just fixed him self in front of my eyes with his bare hands like it was a toy to be fix that way ,smashed the light and go girl..... I almost got in to an accident since I Couldn't use my car Bluetooth a month ago because i attended a call where I was informed that one of my family members was in the hospital , I've call SEVERAL times Kelly's MANAGER and he is NEVER there . when I say never is because I have proves of my phone calls to him , all I got for every single employe of this place is (the manager is not in this moment " give me your # he will call you back NEVER HAS CALL ME BACK this is very disrespectful for a customer who purchased a car they are representing a BRAND and I bought a WARRANTY. I'm just a customer who is trying to get a Bluetooth fix with a purchase warranty, when I called "Jim" last time he said " I'm not going to work on your car anymore because my guys already did some work in your car and it was fix ! I wonder what fixed meant for this people , having a Bluetooth where you can listen music but where you can have a conversation I've the phone ? This situation is already out of control and I'm tired of being disrespect every time I call, one time I was transfer to his line and he said right in the second when he picked the phone "GO AHEAD" and I really couldn't believe it , because as a professional person who works with customers and who has experience about customer service I can never imagine answering a phone call with "go ahead " after I told him that I was reporting Kelly's and him for his disrespect I asked him to comunícate me with the manager ONE MORE TIME he wasn't at that moment , I said : go ahead ?? That's how you talk to your customers , he said , Well is you again I already told you we can fix your car. go to another city ... !!!!!!'n WITH A NON VALID REASON , then hanged the phone on me , of course I called again right away and someone said he left the office (ignoring me ) PEOPLE I've call this manager around 10 times in the last months , and time pass by , work, life , studies and either Mitsubishi or Kelly's who is representing THE BRAND hasn't be able to fix A BLUETOOTH. I have an accent and I'm young that's the only reason I could think about this disrespect . Anyways my family and I contacted corporate and send letters, by now like a said before we are just taking this to another step , I just want you to think about driving a 19.000.00 car THAT DONT HAVE A USEFUL BLUETOOTH.i have no reason to lie about this whole situation it's 1:00am in the morning and I'm awake thinking why I bought such an expensive car and why can't work properly,why I'm not being treated properly, I'm TIRED of the disrespect and mediocrity of this place starting with this rude employe Jim and the manager who apparently don't care and who never attend my calls either call or leave a voice message, why would I take so much time of my life trying to make justice about a damage car, when HE SAID, we fixed Maria I said NO YOU DID NOT because ITS Not WORKING people hear me like I'm inside water people in my other line can't NOT understand a world of what I'm saying.im over but not over with this situation read more

I bought my 2004 Galant brand new off the lot from this dealer + the sales people couldn't have been better in handling my purchase. However, my one-star rating isn't regarding my sales, but my parts + service experience. I came to the dealership with my mother asking about a possible brake light socket replacement. The particular rep that worked with us was condescending + rude. He acted as if we were bothering him for taking up his time. If you choose to work in the service industry then you should provide courteous + professional service to your customers at all times. I will be taking the car to get serviced at the Quakertown Mitsubishi instead (even though I live in Allentown). The service reps in Quakertown were pleasant + patient. They took the time to explain things thoroughly without frustration. I am willing to drive 20 minutes farther to receive better service. read more

Worse place ever. Was promised car was looked at at time of purchase. The engine light was reset, no way this problem happened overnight and 24 miles into the purchase. Just took the time to take in for free wiper blades as advertised.. nope. Was told I have to wait until January for replacement!? Save yourself, never go here. I'll even add my name because this is true. Joseph Evangelist read more

I purchased my 2011 lancer from their salesman T. The finances department was great got me approved with the amount i wanted to put down and within the range of monthly payments. I purchased my car last year in march..... i cannot begin to tell you how much i have replaced. It was sold to me with 1 bald tire, a cracked front bumper, chipped paint in the back bumper. And the salesman blammed me for the front bumper. But i had photos proving it was like that before i got it off the lot. After they fixed it the manager told me what did u expect from a used car. Used car totalled 18,999..... Worst auto purchase i made, by far worst dealership. I would not recommend. At all! It also was followed up by the dealership owner asking me why im so angry...... i wonder. Within my first year the car needed a new battery, tire, sway bar .... within the first day it needed a new front and back bumper. Thank you kelly mitsubishi risk free. read more

Made an appointment to have my transmission flushed on a Saturday at 9. Dropped my car off and received a call 4 hours later stating they could not perform the transmission flush because they didn't have the filter. If you make an appointment you should have all the necessary parts to perform the service. 4 hours of my time wasted. Your service department needs to get their shit together! Not coming back again! read more

Avoid this place. Dealer asking price for used vehicle was $600 higher than KBB valuation for "excellent" condition...vehicle had over 119,000 miles, scuffed rims, a gouged tire, and a 4" scratch and a dent on two different panels. I offered $600 over fair market for vehicle in "good" condition, and a $200 deposit to hold the car through final negotiation. Dealer accepted my $200 deposit, then sold car to another party within 2 days...didn't have the decency to inform me before or after the sale... Salesman refuses to take responsibility and blames management...Sales Manager misrepresents facts...General Manager won't return calls. Unless you enjoy dealing with opportunistic slime-balls, take your business elsewhere. read more

REVIEW UPDATE: On October 6, I met with Jim Barndt. It was a very positive meeting. Jim was able to address all of my concerns in a very satisfactory manner. Based on this interaction, as well as assistance from Michael Muniz, I would definitely consider doing business with Kelly Mitsubishi again in the future. My appreciation to Jim and Michael for their understanding, patience, and willingness to go above and beyond to help a customer. read more

The folks at Kelly Mitsubishi did a spetacular job of providing me with a stress free auto buying experience. Everything was low key with no hidden agendas. My sales guy (Tony) and his manager (Bill) did a great job of locating the exact vehicle I wanted, and, did it hassel free. I got the vehicle I wanted at a price that I considered to be fair. Actually, I got a couple of extra whistles and bells in the vehicle that I wasn't expecting, for the same price. I had my car loan already negotiated at a very good rate before I purchased the vehicle, but, the finance person got me a rate that was even lower. Great job all the way around. I would do business with them again in a heart beat. read more

Kelly Mitsubishi is a great place to find your perfect car . Fabulous customer service and attention. I have been a customer there for 27 consecutive years and wouldn't dream of going anywhere else. Thanks to Louise Rossanese, an outstanding and experienced salesman and all the others that work there. read more