My 2nd & 3rd service appts with this dealer also scores a 5-star rating, although there was a little bit of a mix up with the service dept. My 2nd visit was simple oil change. They took care of everything quickly and treated me well. Unfortunately, they neglected to catch a recall for my car before closing me out and sending me home. They also forgot to wash my car. Since I'm a new customer, I didn't realize until later that this was a service that they routinely provide. My 3rd appt: Fixing their mistake. The reason why I'm giving this dealership another 5-star rating is because of the way they responded to their mistakes. I live far away. Driving back to this dealer for the recall would have been a pretty big hassle. The VP quickly reached out to me and actually offered to send a technician to my home to fix the problem! AMAZING!! The repair was quick and the tech was courteous and clean. Everyone has a bad day and makes mistakes... What I love are companies like this one that stand by their dedication to quality and customer service and go out of their way to make things right. I still highly recommend this dealer's service department! read more

I have been a 7-time repeat customer of Lehigh Valley Hyundai, which makes my most recent experience--and especially my interaction with General Manager Iad--extremely disappointing. After a horrible experience with members of his staff, I expected the General Manager to take the situation seriously and make a genuine effort to retain a longtime customer. Initially, Iad offered to purchase my vehicle. He later called me back and told me to "take the Carvana.com offer and run with it." When I expressed my frustration, his response repeatedly came back to "it's just business." The conversation eventually became argumentative rather than productive. What was perhaps most frustrating was his proposed solution: essentially, let me sell you another new vehicle at a great price. He also questioned why I would let a "5% bad experience" outweigh the "95% good experience" I had previously had with the dealership. That completely misses the point. When someone has purchased from your dealership seven times, loyalty should mean something. A longtime customer bringing a serious concern to the General Manager shouldn't feel dismissed with "it's just business" and then be presented with an opportunity to buy yet another vehicle. I wasn't looking for special treatment. I was looking for accountability, professionalism, and some indication that seven transactions and years of loyalty actually mattered. Apparently, when things are going well, you're a valued repeat customer. When there is a problem, "it's just business." After seven vehicles, that is a disappointing way for this relationship to end. read more

1 STAR -- BUYER BEWARE Absolutely horrible experience. I bought a 2020 Ford Explorer from this dealership for over $30,000 and put $10,000 down. The same day I discovered the windshield was cracked. Because of snow, I couldn't see it during the test drive. It took them almost 2 months to fix it. Then the vehicle broke down with multiple warnings: Powertrain Malfunction/Reduced Power, Hill Start Assist, Pre-Collision Assist, and Check Engine Light. They kept it for 3 weeks, claimed they fixed it, and said it was running great. Less than a month later, it broke down again with AWD and ABS problems. It's now been sitting at their shop for over 2 months. Getting answers is nearly impossible. They bounce you from person to person, promise callbacks that never happen, and constantly give excuses. I finally said I wanted out of the vehicle. Instead of helping, they tried to sell me another car with higher payments, then offered me only $17,000 for a vehicle they sold me for $30K+ just 7 months ago--after I've already put $10K down and spent roughly 3 of those 7 months with my car in their shop. Which the car is still in the shop till this date 08/16/2026 with no ETA on when i will get it back! I would NEVER buy another vehicle from this dealership, nor will I recommend it to anybody. Do yourself a favor and stay away!!!. And stay away from Peter he is not a honest salesperson. read more

I went to purchase a used 2019 Ioniq. Josh was the saleperson I dealt with. I have been in at least a half dozen dealerships to purchase a vehicle. This dealership provided me with a straight forward no nonsense experience. As with any vehicle purchase there was some haggling for price and trade in prices, however, I was surprised at the amount of professionalism that I witnessed. Unlike some other dealerships, I did leave feeling like I got duped. Josh and Lehigh Valley Hyundai, keep up the good work read more

Don't buy a Hyundai. I paid extra to have a factory tow hitch installed because I use it to tow my jet ski. The tow hitch was later recalled due to an electrical issue, and Hyundai sent me a notice to bring my vehicle in for the repair. Instead of fixing the problem, they simply cut the wiring to the tow hitch and didn't replace it. Now the tow hitch I paid for is completely useless. To use my trailer again, I'll have to buy and install an aftermarket wiring harness at my own expense. Hyundai won't reimburse me for the feature I originally paid for that they made unusable. I'm extremely disappointed with how they handled this recall and with their customer service. I can only imagine all other headaches I'm going to have to deal from them if something else comes up. Be safe and stay away from this brand or this location. I had issue with them in the past as well. read more

WARNING WARNING WARNING - Do NOT trust this dealership with your vehicle own a 2018 Hyundai Santa Fe Sport (approximately 67,000 miles), which was brought to the dealership for a documented oil consumption issue previously identified by the dealership. The vehicle was placed under an oil consumption test and remained in the dealership's possession for over one month. During the testing period, the vehicle experienced a major engine failure, including multiple warning indicators and confirmed internal engine damage. The vehicle was diagnosed with cylinder damage and internal engine failure. Initially, the dealership attempted to attribute the failure to spark plugs. However, the spark plugs had been replaced by the same dealership approximately 10,000 miles prior, which was documented. Despite this, warranty coverage was initially questioned based on this explanation. The vehicle was later repaired under warranty after further escalation and review. Following the return of the vehicle, I immediately observed that the engine remained excessively loud. I was initially advised that this condition was normal. I returned the vehicle multiple times for further inspection. I was later informed the issue was related to the intake manifold. The dealership stated the manifold was replaced; however, the noise persisted. I was subsequently advised that the manifold had "failed," raising concerns regarding whether the repair was properly completed or accurately diagnosed. After each subsequent visit, additional issues were present that were not previously reported or observed prior to dealership possession, including: * Activation of airbag warning system * Exterior lighting malfunction * Damage to undercarriage plastic components * Improper reinstallation of engine-related components/clips On one occasion, upon immediate pickup, I did not leave the dealership parking lot before the same abnormal engine noise was again clearly present. I was then informed that the vehicle required replacement of calipers, rotors, and brake pads. This was inconsistent with prior documentation indicating only normal brake pad wear. Additionally, I was informed that the vehicle had been driven over 100 miles while in the dealership's possession. Throughout the course of service, I experienced inconsistent communication, lack of adequate assistance regarding towing and rental support, and conflicting statements regarding loaner vehicle availability. A service advisor was initially dismissive and unhelpful when assistance was requested. read more

I purchase a 2025 Tucson on April 8th. I really like the car. But as I was looking and finalizing the purchase I noticed an issue with the head unit. I pointed it out to the sales person. He told me it was normal and would correct itself. So I trusted them and purchased the car. Turns out the issue I noted is a factory defect and the head unit needs to be replaced. Now my new car is in for service because the part is back ordered. So I don't have my new car. The sales person doesn't seem to think this is a problem. The sale is done and now I just wait for my car to be serviced and the part is on back order so who knows when I will have my car. I would caution anyone buying from Lehigh Valley Hyundai to make sure any issues are addressed before purchase. read more

Absolutely hands-down the best car buying experience I've ever had! I have easily participated in at least 12 different car purchases and I have never felt so comfortable as I did with my salesman Tom. Everything was flawless and I actually drove an hour to get to this dealership and I would do it again in a heartbeat. read more

I wouldn't give it any stars if that was an option. Bring in an old car to have it looked over - get an estimate that all is fine and that it passes inspection. Have the place do the fluids bc I want to car running at its best. Pay the bill only to find out that it failed emissions??!! Why didn't they tell me this before I had them do the extra fluid work and balance and rotate the tires?? Why would anyone put in extra money to drain transmission fluid, brake fluid and balance and rotate tires all to fail emissions?? Watch out for this place - super shady. read more

This is quite possible the most illustrative example of a shady car dealership. I fell for a bait and switch tactic with a slick salesperson who nearly doubled their online offer once I was in the dealership. The original offer was confirmed through text messages and a phone call. Of course they did not respond to my requests to honor their original quote and ignored future texts and emails. I've heard complaints about them from others but decided to take a shot since the offer looked tempting. My mistake. Avoid if possible. read more

Leased a new 2023 Ioniq 6 here with very friendly sales manager and sales associate. Rasheed was my guy and he was very chill about the entire process. Finance guy was great too! No push to sell extended warranties! I worked out a verbal deal before driving to them from Philly. read more

Hyundai Service is horrible. I scheduled an appointment for a car repair on a Thursday, 9 Nov 2023. Delivered the car on Wednesday night. Heard nothing about diagnosis or estimated cost by 3 PM Thursday. Tried to contact service agent but got voicemail and asked for callback. No call back. Same thing happened on Friday - no call back. Same thing again on Saturday morning - no call back. Send email to dealership management about noon Saturday which triggered an agent callback mid-afternoon Saturday. On a scale of 1 to 10, I rate Hyundai customer communication process as a zero. It took 2 1/2 days for a service agent to contact me after repeated attempts and that only occurred because I had to pressure top management. read more

Avoid at all costs, especially manager Sonny Law who tried the usual price bait-and-switch on me, by marking up the car over 10% (including an oral and written offer, which they refused to honor). Needless to say, they will not be getting my business -- nor should they get yours. The same so-called manager followed up with then sending an inappropriate message on Facebook messenger further harassing me as a customer. That means that my personal information was likely stolen from the company computer system and used to access my information online for private purposes. Given that this is, no doubt, a violation of company policy, it is likely a state crime as well. Given the nonchalant attitude towards the bait and switch pricing, I probably should not be surprised, however. Picture evidence: http://bit.ly/2MYEmOD Needless to say, I would stay far far away from any company that employees such shady characters and uses such intimidation practices. read more

Lehigh Valley Hyundai - Auto Repair Near Me - Emmaus, Pennsylvania

We can not say enough about the excellent service we received from our sales consultant, Merwan, throughout our new car buying experience this week. He was knowledgeable, professional, and a true pleasure to work with. I would absolutely recommend him to friends and family. read more

I pulled into Lehigh Valley Hyundai today 1000 miles away from home with a broken catalytic converter. The service advisor, Alex Frisch, moved heaven and earth to get my car into the shop ASAP and back on the road 6 hours after walking in the door. Great service particularly from Alex! Thank you LVH team read more

DO NOT SEE AUBREY! I leased a car that has been having issue after issue - I was venting to him and letting him know how u safe I feel in my brand new car and told him I am not certain I would buy another Hyundai again. HE WALKED AWAY as I was talking!! I sent referrals to this man for years and this is how he treats me. Chris Miller is the only reason I may consider. Hyundai in the future. He cared enough to listen to my concerns. Thank you Chris. read more

At Lehigh valley Hyundai, failure isn't an option. It comes standard. As a former car mechanic I feel really confident in saying that that garage has 0 idea what they're actually doing. Bought a new car that had transmission issues, made it extremely clear that it was transmission issues, get my car back and they say "changed the spark plugs, all good!" Take your car anywhere else. Those techs are know just as much as monkeys. read more

Absolutely worst customer service. Embarrassing the way they treated us . We had a lease buy out and they left us in a sales office for an hour. read more

Lehigh Valley Hyundai - Empty office - Auto Repair Near Me - Emmaus, Pennsylvania

Drove across country and had to get my oil and filter changed. The pleasant and helpful operator told me the service department didn't have any appointments available for the next 3 days but suggested I try their Express Service Center, which only takes walk-ins. My car was in an out in 40 minutes, with tire rotation as well. Eric was super nice and helpful. He even gave me a discount on the oil and filter change and the tire rotation. Their prices were fair for a car manufacturer. I was pleasantly surprised they washed my filthy car. read more

Lehigh Valley Hyundai - Auto Repair Near Me - Emmaus, Pennsylvania

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Parked in front of store walked lot found car I was interested in but nobody was interested in me shouldn't have to chase salesman

My 2013 Hyundai Santa Fw Sport is a solid car. I purchased this car here 12 months ago. I brought it back for oil changes (first oil change is free), state inspection and emission test, etc. The service dept takes about an hr on Saturday mornings for oil changes and about an hr and a half for an oil change plus inspection/emission test. I guess it could be worse? Just remember to bring something to read or do while you wait!! In the service waiting area (not express), there's an awesome coffee/espresso machine. Try it. It makes a delicious cup of coffee! read more

Lehigh Valley Hyundai - Waiting area. They have an awesome coffee/espresso machine!! - Auto Repair Near Me - Emmaus, Pennsylvania

Don't bother wasting your time reviewing this dealership or purchasing your car there.... Because they care about you as much as they care about a negative review....ZERO!!!!! read more

Don't get into the trap of their false ads. They neither give any discount nor EV charger. They will say that they will give you but in the end after signing deal, they say feel free to go to attorney and waste your money. You need to be very vigilant with what you are signing. They have mastered in doing frauds and if you catch they say "good catch"... seriously!!! read more

Samuel and Sonny truly made this experience one of the best car leasing processes we've ever encountered. Samuel took the time to go over every feature with us on our new car, answered our questions thoroughly and explained everything before any decisions were made. Sonny was so informative and helped us narrow down the make and model and was so patient with us. Truly cannot say enough good things about this experience! Thank you for helping us into our new family car!! read more

I have to agree with the person who wrote a review on Sonny last month. My wife and I have purchased all our vehicles except one at LVH and will never again. This guy promised us a deal and when we went in he stated through the salesman he couldn't do it. He is a liar who didn't even come out and talk to us. I would run from this place. read more

Excellent service with a true passion for getting the right car for you! We came in with a Sonata in mind and and Mike showed us the right vehicle for the right price with a Venue. We love it!!! read more

I will love to give this people minus 10 stars..Let me start with this review saying that I use to sell cars and did finance, so I know how everything works at the dealers. I decide to visit this Hyundai dealer in Emmaus PA since every day the advertise how good and how easy and cheap to get a new car; I drive a Kia Optima 2015 in mint condition the price on NADA reatail is about 9600 and trade in close to seven thousand, so I was spec-ing to get close to this, the sales man at Lehigh Valley Hyundai was very friendly, I took a test drive while they look at my car, I drove a 2020 Elantra I have one of those before and I know what I was getting. Now the best part I told them that I want to be under what I was paying for my Kia, lower interest and 0 down if you want to put a down payment never do it wait for the second month and mail the check against the principal, this Indian guy with a bad attitude which is the finance idiot come to tell me that it will take my car for 5000 hahahahah, they he turn around and sell it for 9 thousand, make money on the loan plus the 3000 is not giving me, on top of that he came back and told me that he will give me 7000 for my car but went to 72 months, this fucking idiot think am stupid? So he wants my car for a lot of less than screw me with the payments, more months on top of that interest, he wants almost 390 for that I can get a BMW. So my advice is to stay away from all those dealers they are the same, honda, Hyundai, Mazda etc they all are in the same street, what they advertise on the radio is all bull shit, so stay way far away from this people. Mi piacerebbe dare a questa gente meno 10 avvii ... Vorrei iniziare con questa recensione dicendo che uso per vendere auto e fare finanziamenti, quindi so come funziona tutto presso i concessionari. Decido di visitare questo concessionario Hyundai in Emmaus PA poiché ogni giorno pubblicizzo quanto è buono, quanto è facile ed economico ottenere una nuova auto; Guido una Kia Optima 2015 in ottime condizioni, il prezzo su NADA reatail è di circa 9600 e il commercio è vicino a circa settemila, quindi stavo cercando di avvicinarmi a questo, l'addetto alle vendite a Lehigh Valley Hyundai è stato molto gentile, ho preso un test drive mentre guardano la mia macchina, ho guidato una Elantra 2020 ne ho una prima e so cosa stavo ottenendo. Ora la parte migliore ho detto loro che volevo essere sotto quello che stavo pagando per la mia Kia, interessi più bassi e 0 down se vuoi mettere un acconto non aspettare mai il secondo mese e spedire l'assegno contro il principale, questo ragazzo indiano con un cattivo atteggiamento che è l'idiota finanziario viene a dirmi che ci vorrà la mia macchina per 5000 hahahahah, si girano e la vendono per 9 mila, fanno soldi sul prestito più il 3000 non mi sta dando, per di più è tornato e mi ha detto che mi avrebbe dato 7000 per la mia macchina ma è andato a 72 mesi, questo fottuto idiota pensa che sia stupido? Quindi vuole la mia macchina per molto meno che fregarmi con i pagamenti, più mesi in più di quell'interesse, vuole quasi 390 per quello che posso ottenere una BMW. Quindi il mio consiglio è di stare alla larga da tutti quei rivenditori che sono gli stessi, honda, Hyundai, Mazda ecc. Sono tutti nella stessa strada, ciò che pubblicizzano alla radio è una cazzata, quindi state lontani da questa gente. Me encantaría darle a esta gente menos 10 estrellas ... Permítanme comenzar con esta revisión diciendo que solía vender autos e financiar, así que sé cómo funciona todo en los concesionarios. Decido visitar este concesionario de Hyundai en Emmaus PA, ya que todos los días anuncian lo bueno y lo fácil y barato que es comprar un auto nuevo; Conduzco un Kia Optima 2015 en perfecto estado, el precio en NADA reatail es de aproximadamente 9600 y canjeo cerca de siete mil, así que estaba esperando acercarme a esto, el vendedor en Lehigh Valley Hyundai fue muy amable, tomé una prueba de manejo mientras miran mi auto, conduje un Elantra 2020, tengo uno de esos antes y sé lo que estaba obteniendo. Ahora, la mejor parte es que les dije que quiero estar por debajo de lo que estaba pagando por mi Kia, un interés más bajo y 0 de anticipo si desea pagar un anticipo, nunca lo haga esperar el segundo mes y enviar el cheque por correo al principal, este tipo indio con una mala actitud, que es el idiota de las finanzas, vino a decirme que me costará mi automóvil por 5000 jajajaja, se dan la vuelta y lo venden por 9 mil, ganan dinero con el préstamo y el 3000 no me da, Además de eso, regresó y me dijo que me daría 7000 por mi auto, pero que pasó 72 meses, ¿ese jodido idiota piensa que soy estúpido? Así que quiere mi auto por mucho menos que fastidiarme con los pagos, más meses además de ese interés, quiere casi 390 por eso puedo obtener un BMW. Así que mi consejo es que se mantenga alejado de todos esos distribuidores que son iguales, Honda, Hyundai, Mazda, etc., todos están en la misma calle, lo que anuncian en la radio read more

The old saying that the two of the hardest trustworthy things to find in life are a dentist and a mechanic could never be more true when it comes this establishment. Every time I come here I would be told that my car needed over $1000 in repairs. I even put this to the test - I took their report to a trusted car dealer of the family that was over an hour away (which is the only reason I was trying a different place) who summarily explained the complete falsity of their report. Experimentally, I came back to this Hyundai service center and told them that all of the fixed had been made elsewhere and invited them to inspect my car again. Surprise surprise when they now said nothing was wrong (no repairs had been made to the car)! Seriously have never had a mechanic in all my years of driving that is such a crook. Do NOT service your car here. I don't know if it's because I'm a young female they feel they can just tell me whatever and I'll believe them or what but they are extremely untrustworthy! Honestly after this I have no fathomable idea why I returned to this establishment. I guess I had the naive thought that since I had proved them to be trying to take advantage of me before they would stop and be upfront and truthful moving forward. I went for a simple emissions inspection and again the same over $1k in repairs needed. This time I blame myself because I should have never even come back here and I will never come back here. On top of all of this it would be remiss of me not to comment on the wait times. With an appointment I still waited up to 3 hours for my car on 2 separate occasions which is frankly ridiculous. Cherry on top of it all - waste of time and money. And then to top it all off the owner responds to my review with disparaging comments about the year and mileage on my car. Very professional. And he also clearly did not read my post thoroughly because his response completely misses that my initial complaint is not about the inspection today. As a business, they have a long way to go and clearly the problem starts at the top. I'm not the first negative review and I won't be the last. read more

Do not buy a car from this business! I purchased the "extended warranty" that I was told would be beneficial to my high mileage driving. Absolutely nothing was ever covered under it. And to top it off, the warranty expired and I am still stuck paying on it. When questioned all I got was Oh I Don't Know. Those people no longer work here. Hyundai are great until they aren't. Take your money elsewhere. This place is only out to scam you on the car purchase and service/repair. read more

This was a great experience! Chris Schmidt was a fantastic sales rep! Often it's exhausting to go into a dealership but Chris made the experience painless and instead enjoyable. Filled with jokes and witty comments, my wife and I enjoyed the light hearted approach to this process. I recommend coming in with a pre-approval for the vehicle you want as they were able to match the deal and actually do a little bit better. Got the car for a fair price which is always a added peace of mind. Wilson (Business Manager) was very efficient and got us in and out as quickly as he could. We will definitely be coming back for our next vehicle. read more

Terrible dealership!!!! Did not fix my car but charged me an arm and a leg to get it back!

Since buying my car in October, I would occasionally get messages asking me to call back for "important information about my Hyundai." When I would call back, I'd get directed to sales. Turns out these were *recall notices.* I only found this out because my car lost power in the middle of the highway. I brought the car to the nearest Hyundai dealership and, sure enough, there were known issues. The messages could have said "there is a recall." Alternatively, I could have been directed to the appropriate party when I called back. Instead, I had to call back just to find out what it was about--and when I did, I got somebody trying to sell me another car. I never found out there was a recall until it was too late. read more

Definitely think twice before purchasing from this dealership. This would have been our second purchase within a few months but after being treated so poorly and receiving awful customer service from sales manager Arvind (sp?)...after being loyal customers to the Vinart family- Honda, Acura and Hyundai since 2009 it's time to take our business elsewhere! read more

Our 2011 sonata had complete engine failure. We got it towed there and was told there was a recall and it was totally covered! Tom Muldoon was our service advisor and let me tell you he was awesome! Helped us with all our questions was quick to call us immediately and tell us it was covered under warranty. He called and kept in contact with us through the whole process which made it so much less stressful. I have another car we bought from another dealership that had the transmission go and that was a nightmare working with that other dealership. Tom made working with lehigh valley Hyundai so easy and because of that we will be buying another vehicle from them! If you ever have to have maintenance done on your vehicle at lehigh valley Hyundai be sure to ask for Tom I know we will we asking for him again! Thanks Tom Muldoon! read more

Just disappointing all around. Look, buying a new car sucks. Back in the early 90's I worked in the front office for a Chevy dealer and we did ALL the cliche things (pre-Internet) that everyone knows about now: We made you sit and wait for a manager to confirm the deal, did the 4-square worksheet, did everything and anything to stop you from leaving the lot, gave you the really hard sell, showed you the "invoice" (wink, nudge) and insisted you'd be taking food out of my family's mouth with this deal.... And here we are almost 25 years later and I was a little surprised to find the same tactics out there. I need a new car. I have the money. I was considering a Hyundai because I liked the warranty and the styling, but clearly they're running this dealership hardcore like it was 1992. And I refuse to reward bad behavior or have a stressful experience spending this much money. read more

I was debating whether this should be one or two stars. My review has nothing to do with any one thing specifically or in particular but rather the overall service. I have been a customer here since 1995 and have purchased many cars here as well as had service done. The drive here is a pain in the neck and i can't stand when I need service and have to make the 40 minute drive, but I loved this dealership and the service so I did it anyway. However over the last few years service has just been going downhill. I've come in for oil changes and asked them to check certain concerns but have been given my car back with no mention of my request and it was never checked. Parts that needed to be ordered and they would call me when it's in only to have a year go by with no call. I have brought my car in and actually had them not even check it but rather say "Oh...I know what that is." and not check it and were wrong and my problem remained. Where I used to have a 7:00 am appt and wait maybe an hr for an oil change now has taken numerous time 3 hours...umm, that's the point of an "Appt!" I've gone to other places that were packed with cars and a full waiting room thinking I'll never get out of here but given my car back in 30 minutes to an hour because "I had an appt!!" The list goes on but I won't waste space. But needless to say the service has been terrible lately. Oh wait..here's a good one. They failed my car for inspection. According to them my brakes were so bad the car couldn't pass. I wouldn't let them fix my brakes because they are way too expensive so I went to Firestone (much better price and a guarantee). Now..."Firestone" who makes their money by selling brakes and tires... you would think sees an opportunity here to make some cash. "Yea, those brakes are bad, we'll replace them." Nope! They said, " the Brakes are fine, we would pass you on inspection." The same thing happened when I brought my wife's car in. They said the tires were bad. I went to Firestone...you know the "tire place?" Nope....tires were fine. Yea...I think I'm done. It's been a long relationship. Close to 30 years. But it's not the same dealership. read more

Took my 2017 Santa fe to repair or replace the rubber moulding around the front windshield..they refuse to replace it due to what they said was negligence for scraping snow off the windshield....the vehicle only has 9000 miles...it not my fault that Hyundai design a poorly made part read more

After 1st experience with service center, will not be back. Should it really take 2 hours 20 minutes for oil change when I made an appt at 7:30am and there were only 2 other customers there before me (presumably, they had appts at 7am)? At 9:30am, when asked how much longer it would take, got snippy response from two different people and was reminded "this is not Jiffy Lube". Customer service 101: apologize to your customer. I realize something unexpected may have happened to delay my service, but why not tell me that or, at least, admit you messed up. Instead, the service advisor puts it back on me, like my expectations were wrong? read more

Purchased a new Kona from them recently. They had to find it from another dealership , took almost two week until they had it on the lot . It was raining the day I picked the car up , it was outside ready to go . The next day I went outside and looked the car over and noticed some deep scratches in the paint in a few locations. I called the dealership they admitted that they didn't look it over as closely as they should of before I took it home. They told me to bring it on they will buff out the scratches. I took it in and about an hour later they said my car is ready . Upon inspection I noticed they did not fix the scratches. The service manager told me that the scratches are too deep to buff out, it needs to be painted. My requests to have it fixed was initially met with " we are working on it" . Now my requests go unanswered. read more

What a joke. Called and spoke with two different people about a used GTI and decided to drive up from philly to look at it. Was there an hour later. Walk in the door and am told it has been sold to someone that lives out of state and been sitting out back for a week waiting on pick up. Kid comes back and then says it was sold today. What a waste of time and tolls. GO ELSEWHERE. read more