Customer service= 0
Integrity=0
Products/cars= 3
I had two bad experiences; the first with the mechanics when I was getting an inspection and another with the owner, David Leggett. I was a prospective IAS customer about 6 years ago. I am writing this review now because I was not a Yelp user then but I STILL cannot drive past IAS on Bushkill Drive without getting a bad taste in my mouth.
I was 18 and driving the family van to work and college. When it was inspection time, my dad and I went to IAS. It's worth noting my dad purchased a jaguar from IAS and enjoyed the vehicle/service at his time of purchase...I digress. For my van, the mechanic told us the back lamp wire had gone bad and the front ball joints were bad. He quoted us $800 to fix ($600 for the ball joints, $200 for the wires). I remember how SURPRISED the mechanic looked when my dad said told him he would fix the light and joint and bring it back. As it turned out the bulb was just blown (less than $6 fix). After my dad replaced the old ball joints, we brought them to another mechanic for a 2nd opinion (Chrins on 248) and he said the old joints WOULD have passed PA inspection. When we brought this to David's Leggett's attention, he said that "IAS has higher safety standards then what PA state allows" ...
Second incident:
I saw a red 1997 Honda Civic priced at 4k on IAS's lot. I was apprehensive about doing business with IAS again but I was young (20) and the price was right. My boyfriend and I test drove it and loved it. I mentioned to our sales man that it needed some work (muffler rattling, loose nail on plastic under the hood), but I was interested. Just to be safe, I brought it to my same mechanic (Chrins) to get a clean bill of health and I wanted to buy the car. David Leggett said I would have to wait until my original salesman was in (????). After a week, I naively went back and thought they would take my money and I was going to buy the car that day. I sat down with David Leggett and he said if I wanted the car, the quoted/sticker price of $4k was no longer an offer; I would have to pay $4600. When I asked him "why", he said, "Because you asked us to fix the car", which was not true. I was about 20 and did not know much about buying a car, but I knew I was being taken for a ride. Still naïve, I attempted to reason with him and that was when Mr. Leggett became angry, brusque and told us "that is the price. If you don't like it, then you can get out". I was 20, shocked, and embarrassed.
If I could give IAS a 0, I would. I'm thankful my dad was with me for the inspection. I was working part time for minimum wage, went to college, and my parents expected me to take full financial responsibility for the van and myself. IAS would have cleared my account for a repair that was REALLY less then $10. I feel bad for the people IAS took advantage of who may not have known better, but hopefully this review helps someone read more