This used to be my go to place for vehicle safety inspections, and I came here every year without hesitation. When I first started coming here, the front desk staff was always friendly, welcoming, and professional. Four years ago, I met Amine, the owner, who was extremely friendly and efficient. He completed my inspection quickly, I tipped him generously, and I referred multiple people because of the consistently positive experience.
Unfortunately, my most recent visit was very disappointing and completely different from what I had come to expect. The front desk attendant was extremely unprofessional, rude, and acted as though she were the owner. She initially stated that inspections were paused because Amine was on lunch and told me to return in thirty minutes. When I returned, inspections were already underway, with customers who had been waiting earlier still present. When I greeted Amine, he acted as though he did not recognize me and simply told me to park my vehicle.
After I provided my insurance and registration, his son pointed out that my vehicle had tints. The front desk attendant then took control of the conversation, held onto my documents, and stated that my vehicle could not pass inspection unless she removed the tints. I clearly told her that she was not permitted to touch my vehicle. She insisted on removing the tints from my vehicle. When I explained that Amine had passed my vehicle with tints for years, she dismissed the explanation, cited the law, and continued speaking as though she was in charge. Amine was not available to address the situation directly.
I ultimately chose to leave and take my business elsewhere, where my inspection was completed without an issue. My frustration is not with changing regulations, but with the lack of communication, consistency, and respect shown to a long time paying customer. I traveled an hour from another county specifically to support this business based on years of loyalty. If policies have changed, that conversation should come directly from the owner. This place is in need of better staffing and customer communication. You have lost a long time customer. read more