The customer service is extraordinary. The inventory is extensive. Everyone went out of their way…read moreto ensure my satisfaction.

I rarely feel compelled to leave reviews, but my experience with this dealership was so frustrating…read moreand disrespectful of my time that it warrants a clear warning to others. Before making the trip, I did everything a reasonable customer should do: I called ahead, confirmed that a specific vehicle was physically in stock, and even scheduled an appointment to come see it. Based on that assurance, I drove an hour and a half--one way-expecting a straightforward, professional interaction. Instead, I arrived to find that the person I had scheduled an appointment with was not working and that the vehicle did not exist on the lot. It had been sold months prior. This wasn't a minor oversight-it was either gross incompetence or a deliberate bait-and-switch tactic to get customers through the door. What makes this worse is that there was no accountability, and certainly no acknowledgment of the inconvenience caused by their misinformation. The manager's main concern was preventing me from leaving so they could upsell me a different car. A dealership that cannot accurately track its inventory--or worse, misrepresents it--does not deserve your time or trust. I would strongly advise anyone considering doing business here to think twice and be prepared for disappointment. In an industry where trust is already fragile, this kind of experience only reinforces why so many people dread car shopping. I will never patronize this dealership again.

I just purchased my BMW Z3 Roadster from Cool Breeze Auto and I could not be happier. Linsey and…read moreJennifer and the staff were very friendly and supportive. The sales manager Doug Kemmer was extremely helpful and patient with us and allowed us ample time to look over the vehicle and to take it for a test drive 2 days in a row. There was a concern about the vehicle the day before and he took measures to clarify the issue when we came back the following day to purchase. Great hospitality and very knowledgeable and accommodating, he seems to really care that his customers are satisfied with the car and the offer. Doug was such a pleasure to work with, great to talk to and seems genuinely trustworthy. I believe I have a good car. It really is a Breeze to work with the folks at Cool Breeze Auto. I highly recommend them and would definitely purchase from them again if the need arises. I only wish I could give them more than 5 stars! I LOVE my dream car! Thanks Doug and crew.

From the owner: At Cool Breeze Auto we pride ourselves in being the Lehigh Valley's most trusted used car dealer…read more Offering a wide variety of used cars in the Lehigh Valley, some of our most popular makes are Jeep, Honda, Nissan, Hyundai, Chevy, Ford, and more. If we do not have a vehicle on our lot that you like, we will find it for you through our relationships with other used car dealerships in the Lehigh Valley and beyond. A typical question we hear is who is the most trusted used car dealer near me? Look no further. Cool Breeze Auto is a quality used car lot in Allentown. We are licensed by the State of PA and are known to be a great place to purchase your first car. We are family-owned and operated and take pride delivering valuable cars.

Strohl Automotive Services are by far the best & most welcoming group of people I ever dealt with…read morehonest,reliable & reasonable.We broke down because of a failed repair on a spark plug that was done in Conn.they inspected the head and the damage was to bad. Our option was to have the head replaced because this was the second time the Plug insert was replaced and failed both times,the Strohls people said it was not worth trying to repair because the spark plug hole was now out of round.So they did the replacement head,one in two days time,& we were back on the rd. heading back to our home in North Carolina with our camper in tow truck ran great and is still going strong!Grateful job guys Thank you from the Jamiesons N.C. highly recommend these guys very professional!!

The actual cost is always way more than the estimate. The actual manufacturer's dealership may be…read morethe way to go. They never explain any warranty on the installed parts. They do say thank you when you pay. I'm on the fence about using them again. There are worse places! Probably convenient for simple repairs.

I went twice to look at same used truck and salesperson wanted to park it back in its spot right…read moreaway while I was still checking it out. I know what I am looking at and with miles it was a bit over price. No good or great deal. So they are holding out for top ridiculous retail without a penny off. Then my trade... drum roll....they will give me the most ridiculous low ball wholesale and never even attempt to negotiate. They were 4 thousand below trade from what 4 other dealers offered. Made up every excuse. They don't sell a lot because they have ridiculous hours less than bankers lol

On 1/19/26 around 3 PM, I stopped by this dealership during an emergency needing help printing a…read moredocument. I chose this location because of its positive reviews and expected basic professionalism. Instead, I was reminded very quickly that respect here is conditional. As I began explaining my situation to the woman at the desk, a man standing next to her abruptly interrupted me. Without letting me finish a sentence, he began talking about "security" and "safety," stated they don't print documents, and then told me to leave--purely because he did not want to help. No attempt to listen, no courtesy, no professionalism. What stood out wasn't the refusal--it was the attitude. It was very clear that because I wasn't there to buy a car, I wasn't worth basic human decency. Anyone who's ever bought a vehicle knows dealerships have no issue printing pay stubs, bank statements, or paperwork when money is involved. The double standard was obvious. I left calmly and with my head held high, but genuinely disappointed. This dealership presents itself well online, but in person, if you're not immediately profitable to them, you're treated as an inconvenience rather than a person. Spend your money accordingly.

Great service all around! Convenient schedule, prompt and a…read morelike-new car interior when done!

From the owner: Our mobile auto detailing company offers unparalleled convenience, top-notch quality, customized…read moreservices, attention to detail, eco-friendly practices, and competitive pricing. By choosing us, potential customers can trust that their vehicles will receive the utmost care and attention, resulting in a showroom-worthy finish that exceeds their expectations.

Lexus Lehigh Valley completely transformed my perception of what a car-buying experience can be…read more After many frustrating encounters with my local dealership, MotorWorld, making the additional trip to Lehigh Valley proved more than worthwhile. I cannot recommend my sales consultant, **Joshua** Rumble, or Lexus Lehigh Valley highly enough. From our very first phone call through the purchase process and even my post-purchase questions, Joshua consistently delivered a tremendous level of service. Joshua took the time to truly listen to my concerns and priorities. As someone new to the Lexus brand, I especially appreciated how he walked me through the various models and trims in a clear, patient, and informative way, never making me feel rushed or burdensome despite the many questions I asked. His focus was always on ensuring the vehicle fit my needs rather than simply making a sale, which was evident in the several weeks of conversations, phone calls, and texts before I ever stepped into the dealership. Throughout, Joshua remained warm, professional, and welcoming, and by the time I arrived in person, he felt more like a trusted friend than a sales consultant. The dealership environment reflected the same high standards. Every team member I interacted with was pleasant, helpful, caring, and professional, creating an atmosphere that felt genuinely customer-centric. As a former hospitality manager for luxury brands, I hold customer service to a very high standard, and Lexus Lehigh Valley met and exceeded that expectation. The Ritz-Carlton maxim, "We are ladies and gentlemen, treating ladies and gentlemen," came to mind often during my experience, and this dealership truly embodies that philosophy. I have already referred several friends to Joshua because of the exceptional care and attention I received, and I am actively considering an additional purchase. Bravo to Joshua and the entire Lexus Lehigh Valley team for delivering a level of service that sets a new benchmark in automotive sales and customer care.

I work in the same parking lot as the Lexus dealer. I was turning on my car to go home and the low…read morecoolant warning popped up. I walked over to the dealer to explain my situation and they were extremely helpful. I don't even own a Lexus and they helped me right away. They even offered a loaner car if my car could not be fixed. Unfortunately I did not get the two young gentleman's name that helped me. Great customer service

Previous vehicle purchased by them: I took my 2 year old vehicle with 22,000 miles on it for a free…read moreinspection and they recommend a few thousand in repairs including replacing brake fluid and new tires. Then, after I leave I receive frequent emails offering me $10.000 less for my vehicle than they will sell it for, but someone who didn't read the fine print would think they're getting a good deal because the monthly payments would be lower for a new car (which would also add another 2 years of payments). Then, I look for a new vehicle and get told it's the best time of year to get a great deal and they quote me way over the average selling price for the vehicle. Then, I inadvertently reach out to them again and they say they're gonna give me a deal of a lifetime better than any other dealer and then never give me a price because they don't have that vehicle in stock and are closing my case (though they know I'm in no rush and they can order it.)

Have taken my car to this dealership for the last eight years for all repairs and inspections…read more Except for one service employee, most experiences here have been positive. Now taking car to an honest, cost effective mechanic.

Keep this one sweet and simple. If you have an alternative Audi dealer within 100 miles, please…read morechoose that dealership. Read the review from Nick Y. on 5/21/2024 below: My experience was identical and Josh was consistent in the way he treated us as he did Nick Y. I echo everything below Nick mentions and will highlight Josh's continued negative approach with customers Nick Y. review 5/21/2024 Stay away. I had an incredibly negative experience here with the finance manager, Josh Allen. My experience with the salesperson, Dylan, was fine. He seemed personable and knowledgeable, but Josh was incredibly rude and condescending. Not only will I never purchase from here, but I will suggest that no one in my network purchase from here either. Ironically, this isn't the first time I've heard about Josh. He has a growing negative reputation in the area which is unfortunate for Ciocca's brand

The Service Department was excellent and I'm so glad that I called. I had initially scheduled an…read moreappointment at a certain NJ dealership. After looking at some online reviews, I cancelled and called Ciocca in Allentown, PA. 1. I was immediately offered a loaner vehicle which the other dealership did not. 2. The service department has convenient hours and closes at 7 P.M. Tyler was really nice checking me in and out to get me on my way. The Technician sent a video of his recommendations and I thought that was pretty cool. James the service manager was accessible when I made a follow up call with questions, and he took care of a billing issue due to a small lapse in communication. I would definitely go back to Audi Allentown.

first of all, I'd like to say Kelly Buick gmc was very refreshing. I leases a new Gmc for my…read moreBusiness and From financing pricing down to just be personable, the salesman Mark Anthony was absolutely five stars. I recommend him to anyone who comes through the Lehigh Valley and needs a GMC Buick Toyota Ford for any other vehicle that Kellycar.com has to offer

I've been a customer of this place for over a decade. Today something unconscionable happened, so…read moreI'm going to expose a practice I didn't know existed. Do not let them play this trick on you. They'd been emailing me incessantly for months to get my car inspected. Money's so tight that I literally had to plan it around paycheck timing. Just yesterday my water heater burst all over my basement because it had corroded in less than 5 years. The plumber told me that my well water is too acidic. Needless to say, trying to get an impromptu loan for a water heater was traumatizing in and of itself. I got a high-interest loan for $2K. But I'd made this appointment for my inspection and I didn't want to be a no-show. Someone from Kelly had told me to print up an inspection coupon from online so I did. I found one for a $49 inspection and I could choose 3 free services with that coupon. So I had my neighbor print it up (I have no printer) and I drove there, still upset about how this water heater situation is going to make my life hell. I got there early. I'd made this appointment over a week ago. This guy, Anthony, motioned me over to his desk and I gave him the coupon. He asked which 3 free services I'd chosen. I told him the tire rotation, brake check, and a "check engine light scan." I also said that I would like my oil changed. That wasn't on the list, and I didn't know if it was something they'd look at during an inspection. (clearly not a car girl.) He was practically giddy. He added, "By the way, your state inspection is a free service. I do have to tell you that." That was my first red flag, because why in the ACTUAL F did i need to spend $45 for a free inspection? Even their coupon states that the car inspection is covered. Shysters. The second red flag was that he said it would take an hour and a half, when they'd told me it would take 1/2 an hour when I made the appointment, because I wanted to know whether I needed to be dropped off or wait. I'd chosen to wait, even though I had to take off work for that hour during a time it's hard to take off work. Two hours later, Anthony slithers up to me in their miserable waiting room where they blast some cheesy lifeguard soap opera for hours straight. It was physically jarring. He tells me that the mechanic found something... and that he couldn't pass me for an inspection. Keep in mind that my car has less than 23K miles on it and I've had it for 8 years. The brakes work perfectly, probably because I drive like an old lady though I'm not. I was just taught to maintain my car. I'd also recently had my tires inadvertently checked because I'd driven over a nail and had to replace a tire. ($95 for Progressive to send someone to put a donut on at 9PM at night, and then $200 for the regular tire replacement. Still bummed about that as well, but at least it seemed fair.) Anthony says that he doesn't know how I got to Kelly Service safely since I had no brake pads. My brakes don't even squeak. But I'm a chick in there alone and maybe look like a sucker. He told me that my dipstick was bone dry and no one could believe my car is running. Even between oil changes, I know how to check my oil. I had oil, it was just dark and I knew that meant it needed to be changed. My neighbor changed it 4K miles ago. Still, I had come into Kelly for a $45 inspection with 3 "free" services. Criminal. I thought my big splurge was the oil change. Anthony proceeds to scare the living hell out of me with "no one can believe you got here in one piece." He said I needed front brakes and the bill would be $363. At this point, my eyes have filled up. I asked him if I could leave and think about how to pay for the brakes. He said that he "couldn't" advise me on that. Sheer panic. I wondered if the water heater loan people could add $363. I thought I couldn't drive home safely and I was already freaked out about how late I was for my job. I told him I felt like I didn't have a choice. I finally just acquiesced and then tried to think about who could pick me up from there because I'd have to leave the car until I could pay for the new front brakes. I called my neighbor and he told me he could take me home. He was 30 minutes away, but he told me to call the loan people in the meantime just to see. I did and they added the $363.00. I sat at Kelly Service for another 2 hours feeling the weight of the world. Finally Anthony approached me and knelt down next to the miserable chair I'd been sitting in for hours, feeling an unbearable anxiety. He gave me a bill for $568.00. I had come into this place in good faith, thinking I was going to get a $45 inspection plus whatever an oil change costs. I got paid yesterday, so i was okay with possibly paying $100 for an inspection and oil change. I wouldn't even have known about the coupon if I hadn't been told by Kelly Services to print it up. The first words out of my mouth were, 'How could you do this to me?" Unconscionable shysters.