DO NOT BUY FROM THIS DEALER! I bought a car for my Grandson from here and Fadi, the sales person…read more(or possibly owner) did not disclose to us that the car could not be inspected because of a rusted frame and a cracked windshield which we did not notice upon purchasing and a failing left front axle spindle bearing (name=?) nor did he tell us about the faulty thermostat and related sensor system. My Grandson had the car for 2 months (purchased Sept. 2025) before I approached the dealer in person w/ the afore-mentioned complaints. as of 11/13/25 the car failed to start, we had a mechanic look at it and the cost to repair would be about $900 + for this car that I paid $2700 for. We had to put two new rear tires, thermostat, thermo sensor, wiper blades and (again) the left front wheel Axle bearing. We plan on junking the car as the dealer wants nothing to do with our complaint.

I gave the dealer down payment of half the price of the car. within a week i was back on the…read moreshop. ac did not work no radio back window battery was dead headlight was out i went back to the shoo to get most of the stuff fixed, within 2 months later car blew out on my way home. worse people to buy car from. mechanics dont know what they are doing. don't ever come here.

I agree with Jon Knight, he totally took advantage of one of my students when she purchased a car…read morefrom Penn American Motors. She had to spend an additional $1200 plus tires on a vehicle that was $3900. She had only put about 200 miles on it after this happened. Also, she is only 17 years old which I'm not sure if you can legally sell a motor vehicle to a minor in Pennsylvania. On top of that, when I went to the dealership to talk to the owner. I explained the situation, and all that he kept telling me was that it was sold "As Is" multiple times. So I asked him flat out if there was anything that he could do, and he said no. I then stated, "I guess that you really do not care about your customers after they buy a car", and he said yes. I would NEVER recommend any person to purchase a vehicle from this dealership. He is the epitome of a scumbag car dealer. He has not a care in the works for his customers once they sign the paperwork and pay for the vehicle. I wish that the BBB would get a hold of some of the shady things that are going on at Penn American Motors in Allentown, PA. You should be ashamed to call yourself a businessman! Larry F. Allentown, PA

This guy running this place Mehmet Kafaoglu must have some deep seeded issues. I texted asking a…read morequestion and his wife got back to me and was extremly accommodating then this guy texts me. says he doesn't want my business because i said i was looking for a cheap reliable car... this needs to go viral im so pissed

6-8-26 Purchase 2018 Dodge Ram 2500, clean as can be, low mileage and fair price. They do not sway…read moreon price so plan on paying close to what you see advertised. Up front dealer, answered everything I threw at them. Had it ready quickly, loan through Members 1st Credit Union great rate with good credit. Mike was easy to work with, friendly staff, not pushy and do not stalk you. Very please with my purchase. I looked around at a lot of places and online.

Don't ever I mean ever go to this shop to get a car got a 2010 Subaru forester for my first car…read morethis year in may it has been in the shop 4 times my motor blew there's leakage and now my engine they scam there that's all what they do especially if you are someone new to cars I wish I could give them negative stars they also mess with your paperwork as well for your car I would never ever in my life recommend buying a car from there lot you are going to be paying more for what those shitty cars are worth.

The service The people…read more The honesty & the attention to detail ! I will definitely return to Avenue Motors for future work and highly recommend to anyone looking for car repair services. Thank you Avenue Motors & Of course thank you Kevin!

I went for my appointment after calling and specifically asked them if they did out of state…read moreemissions and inspections, and they said yes. When I arrived, they were confused about how to do an inspection/emissions test and after 1 1/2 hours they only did the inspection. I ended up having to go to Pep Boys to get the emissions done. My state provides a list of out of state emissions/inspections providers and told them to remove these guys from the list to prevent any other people in the future from wasting their time. I don't recommend them and won't be using any of their auto services in the future.

Purchased a 2017 wrangler in early April found a bubble on one the tires they got me a new tire …read more The wrangler I purchased also had a small water leak around driver window soft top to be expected but they also repaired the seal and replaced the seals . very Happy with the way I was treated . Wayne Howie the sales man and the Daniel the service manger they took car of me . If your buying a used car its never perfect but the people at Auto proved . Proved to be very helpful . no complaints

I will start by saying please take your business somewhere else that will appreciate you and your…read moremoney. I got a vehicle from this company last month and came to the realization that tha has gage doesn't work properly when I decided to drive to NYC, when I left PA the reading was 300 miles and when I got to my destination it was reading 295 miles, I drove 5 miles to get to NYC. The A.C doesn't work well and the inspection wasn't recently done and among other things. I have sent numerous emails and text to the gentleman i dealt with and I got no response, so my fiance went into them and was explaining the situation to the manager for the manager to then say that the vehicle have to adjust to a new driver and that highway miles and city miles is different and that I'm getting more mileage... what sense does that make??? So he didn't suggest for them to service the vehicle, he said that i will have to take it to the dealership. Please be aware if you do,do business with them.

Never again. Very friendly people, but the first time I took it there, they messed up my lug nuts…read moreon my wheels and then told me they were "getting bad" and had me buy a new set. That set was an after-market set and had rusted over in less than 2 months. When I called to tell them, they were nice and said "bring it back in and we'll take care of it for you." I was happy about that. When I brought it back, I had a short list of work for them to do including brakes, rotors, oil change, tire rotation and more. I requested OEM lug nuts to replace the rusted ones I previously paid them $70 for. They also took my car for a ride themselves to listen for a noise I had told them about. When I returned to pick up my car after their garage hours, I had TWO flat tires, the same type of aftermarket lug nuts that had rusted previously (and are already chipped and unsightly, only 8 days later), and my tires had not been rotated. I walked around to the showroom and a worker was still present. When I told him about the flat tires and how his mechanics were the last to drive my vehicle, his exact response was "well, flat tires happen" and directed me to a 7eleven down the street to get fix-a-flat. I spent $600 here, and then had to get new tires from Pep Boys.

Salesman judged my uncle from the start. He thought he knew better than my uncle what his budget…read moreshould be versus what he was actually looking to spend. Don't judge a book by it's cover because you just lost a major sale.

Edit- second review…read more I was called in Friday by Bryan. He was extremely polite and he was looking to make it right. Within 2 hours I had my device working properly. He also gave me his cell phone number for any issues I had in the future. My intent was not to get anything free , I just wanted the traffic back on my radio so after a few disappointments on there end I feel they deserved the one. But remember 1- buying the car was a great experience I relish the haggle sometimes. 2- the service department did a fantastic job every time I've brought it in. 3- Bryan (sp) had called me and made it right. So now IMO ( they never asked me to bump up more score ) I'm giving them 4 stars. It could be 5 after I buy my next car from them. Hopefully he brings the same professionalism he brought our first go around when I bought the Summit. Hopefully they can understand that sometimes a customer doesn't know who to go to , so since they bonded with their salesmen that's who they reach out to. At least it's what I do. Thanks for the call , Chris This is really a sad situation on their part. I bought a Jeep Grand Cherokee summit. It was a Demo. Dave was my sales person and Bryan was the manager ( or next level salesman). We hassled over price and I eventually got the price I wanted all was well. We have used their services for oil changes and recalls and that has been extremely nice. Here is where things go bad and for me it makes it real bad. 1- when I went to have the tires rotated the service tech mentioned the car did not gave a key for the licked lug nuts. Ok no big deal give Dave a call he takes my number never calls back. Call him again mention about the no call back he apologies takes my number and again never calls back. So I call back the following week and speak to Bryan the sales manager would be my guess. I told him about the lugs he was nice but had me come into Rothrock so they could inspect my car to make sure it was indeed missing. I drove there and he searched the car then pulled out the bag with the 4 lugs that were removed and saw that the key for the lock was indeed missing. He took the bag asked me for my name and number (since Dave had left) and said I would get a call. Well two weeks go by and no call. So since the inspection was due (now 2 months in ) I decide to see if service would help and sure enough they did. It was actually no big deal. Why either guy just didn't transfer be To service was beyond my thought process and I guess theirs as well 2- I had the car for a year and the Xm radio and traffic stopped working. I knew the XM would go away it was only a -year trial run. But the traffic is good for 5 years. I called XM and they said there was no membership under my name and I would have to call the dealer So I called and Dave was not Im so I called Bryan. This guy picks up on the first ring just to tell me how busy he is. I explain quickly that the paperwork and online info says 8.1 inch systems get 5 free years of traffic. He says he's busy but takes my number and says he will call me back. As I write this it's been 3 + weeks and no call back Again wouldn't even direct me to whoever it was I should speak to. Look I'm sorry but selling the car is the first step. You want repeat business you treat your customers with respect you HELP them when they call you with issues. Maybe it's not your department but you guide them to the right one. This place is all about selling the car they could care less if you come back. If they did they would help customers in need of assistance.

They need to answer their phones. I called 8x and someone picks up & hangs up (Today 8/31/24) I…read moredon't want to hear they had phone issues because that was the same excuse they gave me previously 2x before. Also, they screwed up my paperwork in the very beginning when I transferred my lease from one state to the other. They had no idea what they were doing. Them not hanging up today was the last straw. I'm going elsewhere unless they make things right.