Great service!! Jeremy was extremely friendly and helpful.. he made my buying process seamless and…read moreless stressful.. I come from New York and was nervous in being 2 hours away but he made it seamless for me .. answered my many questions and was honest with me even if it meant I didn't like which I respect because it's hard to find a honest salesman.. all in all very satisfied and happy I chose to deal with auto world .. the whole crew was great and place was clean and I felt safe !!! Most of all truck was mint and value was great for me Thank you

Bought a 2013 Subaru Legacy Limited, on the left of the car there is clear packaging tape holding…read moretogether various wires that if the tape were to fail would fall into the tire and destroy everything. There was tape around the coolant tank which after I removed it the tank started to leak. the car has a dead battery that isn't being properly charged (either from the alternator or serp belt). if your looking to buy a car here don't it is not a good idea. The dealer failed to point out any of the above that I mentioned do not believe a word they say.

I needed 2 parts for my 2005 Honda Element and found them at Hanna's in Slatington, PA by doing an…read moreonline search. I called them direct and got great customer service, prices and shipping costs from John. I even had my Honda Dealer call him to verify that the parts were what I needed. The parts were shipped to me in Chicago and installed on my car within 4 days!! Getting the used parts instead of ordering new parts from Honda saved me $1800! 5 Stars for Hanna's!

From the owner: We believe that junk car removal should be a quick and simple process. When you call on us, we'll…read morecome to your home or place of business and remove the vehicle or vehicles you no longer want, regardless of their condition. We pride ourselves on our helpful approach to junk car removal and strong commitment to your satisfaction. And as a customer, you'll benefit from our easy appointment scheduling and impressive work ethic. We're also equipped to tackle a wide range of repairs to all types of automobiles. Whether it be general auto service, auto body repair, body work or painting. We know the importance of performing quality work on every project, large or small. Our staff places a high value on open, honest communication with our clients and is made up of individuals who are fluent in English, Spanish, and Arabic.

This was the best experience purchasing our new family car. Thanks to Jacob M. He was so helpful I…read morewas able to review all the features which I love, online, I was able to test drive and signing was quick and easy. This is one of the best auto salesmen in business. I didn't feel pressured or asked for an outrageous amount for a down payment. I let him know my situation and what type of vehicle I had and wanted for my family. It worked out great and I'm happy with my decision. Thank you again! V

This location is full of amazing customer service. I'm not just talking about someone who can hold…read morea smile and go through the motions. You also shouldn't expect pushy salesman trying to sell you huge pricetags. These people consistently gave me the feeling that they genuinely cared that their job was done well and that I was happy with my experience. My specific situation was especially complicated and full of speed bumps and Angela Maresca helped me over every single one. Most importantly, I LOVE my new car.

Lexus Lehigh Valley completely transformed my perception of what a car-buying experience can be…read more After many frustrating encounters with my local dealership, MotorWorld, making the additional trip to Lehigh Valley proved more than worthwhile. I cannot recommend my sales consultant, **Joshua** Rumble, or Lexus Lehigh Valley highly enough. From our very first phone call through the purchase process and even my post-purchase questions, Joshua consistently delivered a tremendous level of service. Joshua took the time to truly listen to my concerns and priorities. As someone new to the Lexus brand, I especially appreciated how he walked me through the various models and trims in a clear, patient, and informative way, never making me feel rushed or burdensome despite the many questions I asked. His focus was always on ensuring the vehicle fit my needs rather than simply making a sale, which was evident in the several weeks of conversations, phone calls, and texts before I ever stepped into the dealership. Throughout, Joshua remained warm, professional, and welcoming, and by the time I arrived in person, he felt more like a trusted friend than a sales consultant. The dealership environment reflected the same high standards. Every team member I interacted with was pleasant, helpful, caring, and professional, creating an atmosphere that felt genuinely customer-centric. As a former hospitality manager for luxury brands, I hold customer service to a very high standard, and Lexus Lehigh Valley met and exceeded that expectation. The Ritz-Carlton maxim, "We are ladies and gentlemen, treating ladies and gentlemen," came to mind often during my experience, and this dealership truly embodies that philosophy. I have already referred several friends to Joshua because of the exceptional care and attention I received, and I am actively considering an additional purchase. Bravo to Joshua and the entire Lexus Lehigh Valley team for delivering a level of service that sets a new benchmark in automotive sales and customer care.

I work in the same parking lot as the Lexus dealer. I was turning on my car to go home and the low…read morecoolant warning popped up. I walked over to the dealer to explain my situation and they were extremely helpful. I don't even own a Lexus and they helped me right away. They even offered a loaner car if my car could not be fixed. Unfortunately I did not get the two young gentleman's name that helped me. Great customer service

I scheduled an appointment days in advance to see a VW Tiguan advertised on Ciocca Volkswagen's…read moreofficial website. The appointment was confirmed again the same day, and I traveled an hour expecting to see the car. When I arrived, the vehicle wasn't on the lot, nor was anything comparable. The salesperson had no idea I was coming in, no background on what I was looking for, or the conversation in general. They will lock you in with promises of low prices that seem more competitive than other dealers, only to tell you the advertised vehicle isn't available and then try to sell you on something else. When I showed staff the online ad, we were quickly dismissed, told it was a "website error," and essentially waved out the door. The dealership later admitted there was an issue with their site but provided no proof or explanation. Everything about this felt misleading and unprofessional. Even written confirmation didn't matter here. Avoid this dealership at all costs unless you enjoy wasting your time or dealing with practices that appear to violate Pennsylvania's Unfair Trade Practices and Consumer Protection Law.

Had my car towed there for a fix. the transmission linkage was disconnected so the tow truck could…read moremove the car. They fixed my issue, but unbeknownst to me they never opened the hood to reconnect the transmission linkage, all they had to do was snap it back on. When I picked it up they even mentioned that it would not stay in park, and was dangerous to park without the emergency brake. I drove it like that, luckily i got to my mechanic safely where he reattached it. They did not go the extra mile at ALL. Second repair was for an oil valve, $70.00 part and 1/2 hour of labor. Charged me nearly $700.00!

They need to answer their phones. I called 8x and someone picks up & hangs up (Today 8/31/24) I…read moredon't want to hear they had phone issues because that was the same excuse they gave me previously 2x before. Also, they screwed up my paperwork in the very beginning when I transferred my lease from one state to the other. They had no idea what they were doing. Them not hanging up today was the last straw. I'm going elsewhere unless they make things right.

Update to my first review. I took my car in for inspection as it's free for the life of my car and…read morethey charged my card $200 when the customer service representative told me I needed to pay $42 for a light bulb. I didn't authorize 200!! Because of my work schedule. I had to drop my car off the night before and pick it up after they close so I didn't get to speak to anybody personally and of course when I call nobody ever answers. This place is HORRIBLE. I wouldn't recommend this place to my worst enemy.

I went to purchase a used 2019 Ioniq. Josh was the saleperson I dealt with. I have been in at least…read morea half dozen dealerships to purchase a vehicle. This dealership provided me with a straight forward no nonsense experience. As with any vehicle purchase there was some haggling for price and trade in prices, however, I was surprised at the amount of professionalism that I witnessed. Unlike some other dealerships, I did leave feeling like I got duped. Josh and Lehigh Valley Hyundai, keep up the good work

WARNING WARNING WARNING - Do NOT trust this dealership with your vehicle…read more own a 2018 Hyundai Santa Fe Sport (approximately 67,000 miles), which was brought to the dealership for a documented oil consumption issue previously identified by the dealership. The vehicle was placed under an oil consumption test and remained in the dealership's possession for over one month. During the testing period, the vehicle experienced a major engine failure, including multiple warning indicators and confirmed internal engine damage. The vehicle was diagnosed with cylinder damage and internal engine failure. Initially, the dealership attempted to attribute the failure to spark plugs. However, the spark plugs had been replaced by the same dealership approximately 10,000 miles prior, which was documented. Despite this, warranty coverage was initially questioned based on this explanation. The vehicle was later repaired under warranty after further escalation and review. Following the return of the vehicle, I immediately observed that the engine remained excessively loud. I was initially advised that this condition was normal. I returned the vehicle multiple times for further inspection. I was later informed the issue was related to the intake manifold. The dealership stated the manifold was replaced; however, the noise persisted. I was subsequently advised that the manifold had "failed," raising concerns regarding whether the repair was properly completed or accurately diagnosed. After each subsequent visit, additional issues were present that were not previously reported or observed prior to dealership possession, including: * Activation of airbag warning system * Exterior lighting malfunction * Damage to undercarriage plastic components * Improper reinstallation of engine-related components/clips On one occasion, upon immediate pickup, I did not leave the dealership parking lot before the same abnormal engine noise was again clearly present. I was then informed that the vehicle required replacement of calipers, rotors, and brake pads. This was inconsistent with prior documentation indicating only normal brake pad wear. Additionally, I was informed that the vehicle had been driven over 100 miles while in the dealership's possession. Throughout the course of service, I experienced inconsistent communication, lack of adequate assistance regarding towing and rental support, and conflicting statements regarding loaner vehicle availability. A service advisor was initially dismissive and unhelpful when assistance was requested.

Been contemplating this review for awhile From the start…read morepressure lies not holding up to what was promised .. NOW selling to another deal shop so they don't care how the customer feels . Was told well you bought it used right I was promised all would be taken care of Not the case at all turn over of staff very high Stay away if you want a smooth positive relationship with this company I was never being difficult I was always respectful and nice even with all the issues but things have changed

I have a black 24 GR Corolla. I bought it here but never go to dealerships to get work done. There…read morewas a recall, so I had to. I drop my car off. Service is fine but they decide to send my car, without asking, through their car wash causing swirl marks over the paint. This is a hand wash car only. Toyota black paint is difficult to maintain. Not everyone is particular about their car, I get it, but I am. I question them on this, they deny sending it through their car wash. I push on them, they call me back and tell me the truth. I also have dash cam footage. I just had the car paint corrected and ceramic coated, which I now have to do again because of their mistake. I will never step foot in this establishment again. These are not your cars, you can't just do whatever you feel like doing with them. I'm waiting to hear from the service manager to understand how they will compensate me for their mistake. Never again.

The customer service is extraordinary. The inventory is extensive. Everyone went out of their way…read moreto ensure my satisfaction.

I rarely feel compelled to leave reviews, but my experience with this dealership was so frustrating…read moreand disrespectful of my time that it warrants a clear warning to others. Before making the trip, I did everything a reasonable customer should do: I called ahead, confirmed that a specific vehicle was physically in stock, and even scheduled an appointment to come see it. Based on that assurance, I drove an hour and a half--one way-expecting a straightforward, professional interaction. Instead, I arrived to find that the person I had scheduled an appointment with was not working and that the vehicle did not exist on the lot. It had been sold months prior. This wasn't a minor oversight-it was either gross incompetence or a deliberate bait-and-switch tactic to get customers through the door. What makes this worse is that there was no accountability, and certainly no acknowledgment of the inconvenience caused by their misinformation. The manager's main concern was preventing me from leaving so they could upsell me a different car. A dealership that cannot accurately track its inventory--or worse, misrepresents it--does not deserve your time or trust. I would strongly advise anyone considering doing business here to think twice and be prepared for disappointment. In an industry where trust is already fragile, this kind of experience only reinforces why so many people dread car shopping. I will never patronize this dealership again.

Previous vehicle purchased by them: I took my 2 year old vehicle with 22,000 miles on it for a free…read moreinspection and they recommend a few thousand in repairs including replacing brake fluid and new tires. Then, after I leave I receive frequent emails offering me $10.000 less for my vehicle than they will sell it for, but someone who didn't read the fine print would think they're getting a good deal because the monthly payments would be lower for a new car (which would also add another 2 years of payments). Then, I look for a new vehicle and get told it's the best time of year to get a great deal and they quote me way over the average selling price for the vehicle. Then, I inadvertently reach out to them again and they say they're gonna give me a deal of a lifetime better than any other dealer and then never give me a price because they don't have that vehicle in stock and are closing my case (though they know I'm in no rush and they can order it.)

Have taken my car to this dealership for the last eight years for all repairs and inspections…read more Except for one service employee, most experiences here have been positive. Now taking car to an honest, cost effective mechanic.