Buying a used car can be stressful, but this team made it genuinely enjoyable. Spencer was attentive and knowledgeable without being pushy, Tom helped us get to a number we were happy with, and Dmitri moved through the final paperwork so smoothly we almost forgot that part usually takes forever. Spencer even made sure the car was perfectly detailed before we pulled out of the lot. The whole team is the real deal. Highly recommend. read more

General Manager Tom O'Donnell Canceled My Purchase After I Paid My $1K Deposit, Wired the Full $16K Balance, and Signed the Purchase Agreement! GM O'Donnell is holding the over $16K of my 21-year-old son's money he worked over four years saving, along with my $1K credit card deposit. O'Donnell's latest comment: "We will send a check in the mail for the (over $16,000) balance at our convenience." No. That money will be wired back to us the same way it was sent to Audi Allentown. I first worked with Tina, who sent me the Carfax and confirmed the vehicle had been sitting on the dealership's lot for four months. Because I was buying this three-year-old vehicle with nearly 100,000 miles, I wanted to do my due diligence. This wasn't just my money--my son had worked hard and saved for his first car purchase. I emailed Tina with several reasonable questions, including whether the car had undergone any previous pre-purchase inspections, whether the dealership had its own inspection report, and whether they could provide a cold-start video, underbody photos or video, and a complete walkaround. None of those questions were answered. Instead, Brad sent me a five-minute walkaround video that did not include a cold start, did not show underneath the vehicle, and did not address any of the questions I had asked. During that video, Brad also stated the vehicle came with a 3-month/3,000-mile powertrain warranty from the dealership. When I later received the purchase paperwork from General Manager Tom O'Donnell, the 3-month/3,000-mile powertrain warranty mentioned in the video was not included in the paperwork, which only added to my concerns. I also wanted an independent pre-purchase inspection, but despite multiple attempts, I could never get the dealership to coordinate one. That meant I was expected to buy an out-of-state vehicle for my son without the information or inspection I had requested. Communication throughout the process was consistently poor. At one point, I called looking for Tina, and the employee who answered told me, "There is no Tina here. You must have the wrong dealership." Despite all of those concerns, I still moved forward because my son really wanted the car. It was the exact color, make, model, and trim we had been searching for for months but could not find in our area. I should have used better judgment. Throughout the transaction, I never became more comfortable, my questions remained unanswered and an independent inspection was never coordinated. The day after I sent the wire transfer, I had to call the dealership four separate times just to get an update on my purchase. Eventually, I reached General Manager Tom O'Donnell, who told me the dealership had not yet received the wire. I explained my frustration with the poor communication and the fact that I had agreed to buy an out-of-state vehicle for my son based on a five-minute video without answers to my questions or an independent inspection. Rather than acknowledging those concerns or trying to work toward a solution, he canceled the transaction. Although we had signed the purchase agreement, I had paid the deposit, and I had wired the remaining balance the day before, GM Tom O'Donnell canceled the sale. When I called back hoping to resolve the situation, he told me there was "nothing else to talk about." He then said, "Once the wire clears, we will mail you a check at our convenience." I immediately placed a wire recall with my bank for the full balance and disputed the deposit with my credit card. After everything that had happened, I was left feeling that my business was not valued and that resolving my concerns was never a priority. I have never experienced anything like this. What should have been an exciting milestone for my son turned into days of uncertainty, phone calls, and trying to recover the money we had already committed to the purchase. I cannot recommend Audi Allentown based on how this transaction was handled by General Manager Tom O'Donnell. read more

BEWARE - Worst AUDI service department ever! Brought my Q3 in for routine maintenance - including a $450 four wheel alignment - before my trip to Florida. The steering wheel is now off center to the left and the vehicle drifts right. Can't take your hands off the wheel even for a second! Tried to get it right back in but I have to make an appointment and they can't get me in for a week! I now have to either postpone my trip or go to another dealer at my additional expense to have it re-aligned! I tried to speak to the service manager. Still no call back. Asked to speak to general manager at the dealership - he's on vacation for a week. They could care less about my drivability and safety issue! AUDI is great brand but this dealership tarnishes their reputation! GO ELSEWHERE! read more

Keep this one sweet and simple. If you have an alternative Audi dealer within 100 miles, please choose that dealership. Read the review from Nick Y. on 5/21/2024 below: My experience was identical and Josh was consistent in the way he treated us as he did Nick Y. I echo everything below Nick mentions and will highlight Josh's continued negative approach with customers Nick Y. review 5/21/2024 Stay away. I had an incredibly negative experience here with the finance manager, Josh Allen. My experience with the salesperson, Dylan, was fine. He seemed personable and knowledgeable, but Josh was incredibly rude and condescending. Not only will I never purchase from here, but I will suggest that no one in my network purchase from here either. Ironically, this isn't the first time I've heard about Josh. He has a growing negative reputation in the area which is unfortunate for Ciocca's brand read more

The Service Department was excellent and I'm so glad that I called. I had initially scheduled an appointment at a certain NJ dealership. After looking at some online reviews, I cancelled and called Ciocca in Allentown, PA. 1. I was immediately offered a loaner vehicle which the other dealership did not. 2. The service department has convenient hours and closes at 7 P.M. Tyler was really nice checking me in and out to get me on my way. The Technician sent a video of his recommendations and I thought that was pretty cool. James the service manager was accessible when I made a follow up call with questions, and he took care of a billing issue due to a small lapse in communication. I would definitely go back to Audi Allentown. read more

Audi Allentown - Auto Parts & Supplies Near Me - Allentown, Pennsylvania

Beware of Audi Allentown! I bought a used 40,000 mile Audi A3 from Ciocca Audi Allentown and the first drive back home I had multiple misfires. The car was not detailed properly and they gave me a car with nearly bald tires. Fast forward two years into ownership I had a water pump issue covered under warranty. I thought I lucked out.... two years later my water pump fails AGAIN. Here come to find out from a VW/Audi shop that this has been leaking for years. The mechanic said " it is protocall to rectify any/all oil leak around the waterpump assemblies before replacing as it destroys the plastic and seals. so why Audi did nothing about your oil leak when they were in there is beyond me....". That was the reason for all the damage, there was a missing bolt from when they replaced it originally, and a $2171 bill. I went to the GM Tom and Manager Nate to confront them about this issue and they denied all responsibility. They refused to help out financially in any sort of way or even give credit when they were the ones who caused it. Premium prices...low quality work . I would not suggest going to Ciocca as I will not be going back. (After owner answering) warranty had nothing to do with it. It was the lack of attention and neglect while under warranty. Issue wasn't found while happening under warranty and was the root cause of damaged thermostat later on when out of warranty. Corporate Ciocca denied all claims and denied helping with any repair costs. DO NOT GO THERE!!!! read more

Hello all, I would l Iike to leave a little note regarding my experience at the Allentown dealership. I met the manager Josh and immediately the experience of purchasing a car that I was interested in became a huge turn off for me. Josh would win the least qualified award with human interaction. He would win the most unpleasant person overall award too. It will be very difficult to forget this car purchasing experience. I drove over an hour to purchase the car I wanted but I was so happy to drive back home and not look back. read more

Bought my preowned Audi from Ciocca and purchased an extended warranty thru Ciocca's recommended company. TWICE in the 4 years I've owned it I've had it in to Ciocca for repairs. BOTH times they 'conveniently' forgot I had that warranty coverage. Thankfully my hubby remembered & I reminded them & after some checking of their records they realized I did indeed have coverage. Last week's repair would have cost me $1200+ out of pocket but with my warranty I only paid $230+. I think they are a sneaky, underhanded, disreputable organization. Would never EVER purchase another vehicle from Ciocca! read more

The worse, ripped my off on the trade, $2,700 below trade in, told me going to auction then put up for sale bot fixing anything and has for sale for double the trade in value, called GM there told him about it and proceeded to tell me he would do nothing for me... Fuck You Scammer read more

They have one concern at this dealership, getting into your wallet. The service is unacceptable in both the Sales and Service departments. I have bought two cars here (still kicking myself for buying the second), loyalty means nothing to anyone in that building. The entire dealership is loyal to the dollar, no wonder the sales team is constantly turning over. The one thing they have going for themselves-- consistency-- consistently horrible service. Drive to Philly or NJ to buy or service your car's needs. You will only regret dealing with this family of dealerships. RUN FAR AWAY!!! read more

Can't tell you how disappointed I am in this dealership. From the time I purchased the car (they misquoted pricing and then tried to change the final delivery price because they said they forgot that I lived in NJ and it effected delivery charges). Then a year ago, there was a malfunction in the gas tank opening that would kick off the fuel pump. Car was under warranty, but I had to go through hoops of writing Audi to get them to do the repair. Last week I get a notice that there is a recall and I am due for re-inspection. I make the appointment (and they text/email every day to remind me), show up this morning and they tell me that the service was going to take twice as long than originally told. I decide to still wait and then ten minutes later, they tell me that they are backed up from the day before and it's going to take longer. Poorly run dealership. Thankfully, my wife bought her Audi in New Jersey. read more

I had a very poor experience with this dealer and its various employees. I was lied to on numerous occasions by several folks. I was working with Dylan, a sales associate, to purchase a 2007 RS4 - I have in writing, from Dylan, stating the car would be mine in several messages. I gave Dylan my credit card number to take a $5k deposit on the vehicle. Then I proceeded to process a hard credit check, and got the loan funded that same day. I then set up and scheduled shipping for the vehicle (I live out of state). With funds sitting in my checking account all that was left was to get a call back from the finance department to get wire instructions and proceed with the bill of sale. That call never came. I reached out several times and had various employees lie to me saying that folks were 'really busy' that day - and received zero calls back from anyone at the dealer from this point on. And at one point, they simply started ignoring my calls - where nobody at the dealer would pick up the phone. At the end of the second day I got a text from Tom, the dealer's GM, apologizing and letting me know they had sold the car to someone else. Yes, a text message, not a phone call. The whole process reminded me how little integrity folks can really have. I never got a call/text back from Dylan apologizing. I'm still dealing with the loan situation, but at the very least, I'll end up with a few days of interest on a loan for a car I never received. I thought working with an Audi dealer, rather than a used car dealer, would result in a better experience - definitely not the case. Avoid these low-integrity-folks if possible. read more

Audi of Allentown is top notch! Nathan my service manager is knowledgeable, extremely helpful and always goes above and beyond my expectations. I recommend anyone looking for an amazing experience to go to Audi Allentown. read more

Audi of Allentown was the worst car shopping experience I have ever had. I sent numerous emails listing the specific Audi's I was interested in along with information on my trade in and they never responded to my emails. I even checked my spam folder and no response from them. I even used a different email address in case there was an issue with my yahoo mail, and still no answer from them on my questions. All I got were multiple canned response emails. Avoid working with Meredith Hornberger at all cost. She is the one that just sends canned emails without answering your specific questions. I also contacted (and CC:ed) Ciara Miranda the e-Business manager and even she didn't respond. So I then CC:ed Marcus Davis the Sales Manger and Andrew Wallett the General Manager and even they didn't ensure that my questions were answered. I buy a new car every one to two years and have never experienced anything like this. Avoid Audi Allentown at all costs. I will probably reach out to Corporate Audi to make sure they are aware of how awful they treat the prospective customers. read more

Stay away. I had an incredibly negative experience here with the finance manager, Josh Allen. My experience with the salesperson, Dylan, was fine. He seemed personable and knowledgeable, but Josh was incredibly rude and condescending. Not only will I never purchase from here, but I will suggest that no one in my network purchase from here either. Ironically, this isn't the first time I've heard about Josh. He has a growing negative reputation in the area which is unfortunate for Ciocca's brand. read more

I purchased a 2019 A4 at Audi Allentown this past weekend. I heard that rear end "Audi Rumble" on the full tight 360 degree turn the next day. My googling revealed this is a common problem; some people state that the vehicle does this under "normal" operation. In other cases, it is a well-known but simple problem that needs to be repaired - poor lubrication in the differential gear box. I was concerned it might be something bigger that needed to be fixed before it got worse or cause a break down in the future, so I spoke to the dealership. Although they were under no obligation to do so (the 2019 is out of warranty and those extended warranties are never worth the cost), they test drove it and put it up on the rack to inspect the differential gear box ands fluid. They service guys told me they did not find any issues and they even took an additional look over of the vehicle (not because I asked) to see if anything else needed attention or servicing at this time. Fortunately, they told me it did not and sent me a video of the underside of the car. It was a real "stand behind the vehicle" response involving a used vehicle. They did not have to go out of their way to do this. And they gave me a loaner vehicle in the meantime, which they were also not obligated to do, especially with a used car purchase. I will update this review if anything goes wrong in he future, but for now this is the best dealership experience I have had - and I never service my vehicles at the dealer, so I have seen it all (and purchased more than 6 used vehicles from private parties and one used car dealership in Los Angeles, where you really have to watch out for the rip off guys). As to the other reviews on here, it looks like some of the worst ratings are due to that lovely Josh guy. For example, the guy with the trade in valuation issue may not have done his homework to get a reasonable price for the car. Most people know used car sales make their money with low trade-in valuations. Not that that would ever excuse a salesperson who took advantage. In any event, always consider the issues that can be behind any on-line review and determine if it even applies to your transaction. BTW, I find a few reports of the same problem, I stay away. But I had a great experience and am relieved and looking forward to doing business with these guy in the future if I need to. read more

So I was shopping around for an inexpensive vehicle to get to work and back, came across a few listed on their website, and contacted the dealership via their online form. Their online department reached out to me immediately, answered a few questions, and shirty after I got a call from a sales rep named Josh. Great guy! Asset to their dealership, very friendly and helpful! We took a few vehicles out for test drives, and I absolutely loved the last one I drove. It was pre-owned, so minor problems here and there, and they're fixing a small issue after the purchase even though I purchased it "as-is." Very happy about that! I can't stress enough the benefits you receive when you purchase a vehicle at Audi Allentown. I didn't even know I was getting these benefits until I purchased! If you check out the website, these benefits are listed as the Ciocca Promise. I didn't even take the time to look it over until Josh brought it to my attention. That Promise is worth the purchase. I would definitely go back when I'm in the market for another vehicle, which may be sooner than later since our eldest is graduating college this year and needs a new vehicle! If you're in the market for a vehicle and feel intimidated because it's an Audi dealer, don't feel that way! Everyone at the dealership is extremely professional and courteous, and they will work with you and treat you like royalty! Also, you need to visit this dealership for the coffee machine! Absolutely amazing! read more

I've been in the car industry since 1995 ! Never have I've treated or done a dirty deal like this dealership just did to me. Alex DeStefanis showed me the 2020 A5 coupe, and I agreed to purchase but had to have assistance. My assistance was out of state, and they knew it all. Credit was run, and I was told that a credit application held the car. Alex & Finance were off for 2 days and followed up that they shipped out all paperwork to be signed. In the meantime, my fiance and I stopped into the dealership so he could see the car and drive it. We asked do we need to leave a deposit he stated No its parked in the back with a SOLD sticker no one can buy it since all financing has bern cleared and they do not accept deposits on pre-owned vehicles. My co-applicant still hasn't received the paperwork, but I have a text stating it was on the way. Today, I got a call from the general manger they Sold the car that they didn't know. I wanted it they didnt have any paperwork. This place is very unprofessional. I wouldn't recommend doing business here. read more

Crooks and lairs. I bought a used Porsche 911S from Ciocca and the engine blew at 1400 miles. My expectation was being a premier dealership of Ciocca family they would honor their promise .... I couldn't fathom a reputable dealership wouldn't stand behind their product but I was gravely mistaken. They replied to my review asking me to call in but I just get the run around. Don't let the showroom fool you. It's just like any other shady buy here pay here. read more

Audi Allentown - Broken dreams - Auto Parts & Supplies Near Me - Allentown, Pennsylvania

I've taken my car here twice regrettably. The 1st time was just for service however I ended up fixing oil leaks also. My car leaked more after that visit and it never drove as good as it did after that initial visit. It come back having issues with the lights aside from it driving terrible. It smelled like a mechanic and was dirtier than when I dropped it off. The 2nd visit was to fix a coolant leak. It came back with excessive oil leaks that it didn't have before me dropping it off. Left rear lights are off and to top it all on pickup my engine light was on at pickup so I had to leave it there for another few days. They said the issue is fix but I think they just turned off the warning because I don't get low oil warnings anymore since that visit even though my oil leak is absolutely terrible, 10 times more than when I used to get the warnings. Listen! Do not go here the mechanics are the worst. Also the second time I was told to my face military benefits was applied but after looking at the bill it blatantly wasn't. If you have no choice but to go there make sure your representative is Lisa however Lisa doesn't work on the cars so her good work does not equate to you receiving back your car in good condition. read more

I'm a little old school so I have high expectations on customer service. I had an issue with a vehicle I purchased and went to this dealership for help. The response that I got from their service department got me back on track with no interruption to my life. This is the best experience I've ever had with customer service. Thank you James for all your help. read more

I see why the reviews for this place are so horrible. They waste your time, lack transparency and do not operate with professionalism or with ethical practices. After wasting days trying to finalize the deal, they will tell you that you do not qualify for programs that you do (as per Audi corporate). How can you quote someone a money factor rate without even running a credit application? Save yourself the headache and go to a reputable dealership that values your business. I was first told the Audi Affinity Program was not something they honored by Andrew from Sales, then when I spoke to the GM he said it was not honored because it was a business sale. I said okay, I will purchase the deal personally....wait for it....HE SAID HE REFUSED TO HONOR THE PROGRAM BECAUSE HE REFUSED TO DO SO. What a joke. I see why their reviews are so bad. I honestly tried to give them the benefit of the doubt but I can tell you firsthand that they are GARBAGE!!!!! read more

Very good service. They gave us a loaner car and fixed ours very fast. Very good service and responsive and nice staff service members. Thank you! read more

Audi Allentown - Service - Auto Parts & Supplies Near Me - Allentown, Pennsylvania

See all

I wish I could give a zero star. I was working with Terrell Parker who was kind and helpful when I first purchased a 2018 Honda Odyssey. Once the transaction was complete, I noticed my spare key was missing. Instead of delivering the key himself, as promised, he sent it back to my place of work with one of my employees. So after, I began having issues with my vehicles door. When I tried to reach out for help, he abandoned me. Every call or text was met with silence and poor excuses. I was not asking to move mountains, I just wanted some assistance. In short, Terrell Parker is very unprofessional. read more

Audi Allentown - Auto Parts & Supplies Near Me - Allentown, Pennsylvania

Bought my A-6 from them .. 4th Audi overall This is a very friendly NO high pressure dealership You defiantly get the feeling your in a high end dealership negotiated a great price . In and out in under 2 hours Service .. Outstanding service department . Took the car in for its annual service .. needed nothing . I was sure they were going to tell me I needed something LOL Great Audi service .. Highly recommend New show room and service area are being built .. Im sure the will earn the remaining 2 stars so dont let the temporary site fool ya .. great place read more

Audi Allentown - Auto Parts & Supplies Near Me - Allentown, Pennsylvania

This dealer is one of the worst out there. Do not take your vehicle there for repairs! The technicians leave your vehicle dirty and do not care for them by any means. I had the dealer replace a tire on my vehicle, easy job right? No! they scratched my wheel and had to take it for a "test ride". I watched the employee "Cam" pull out of the parking lot in my vehicle and punch it! I mean redlining "my vehicle" like it was his own personal race car! Driving recklessly on the road and putting other citizens at risk. The managers did not care about the issue when spoken too. If I find any damage to my vehicle, I will be suing. Pathetic dealership read more

I bought an Audi A6 2010 back in 11/1019 , find out later an oil leak this dealer quote me for $ 4200 and after 5 days call me to pick up the vehicle , after driving 3 or 4 days , I checked the oil to my surprise it was dry , called the dealer again waist my time from Tamaqua and getting my wife to drive me .... fast forward 3 days came back and this time the person assisting me said : we just do not know where the leak is ( internal or external ) , that s it over , to add insult to injury another lady get me another bill for $200 ( it was waived later ) to make me feel better.. what a morons , all this fancy offices and classy crap , just to rip of unsuspected customers ( please do not fall for it ) find a professional Audi specialist . read more

My wife and I stopped by this dealership over two weeks ago. The sales person we dealt with seemed like they had no experience at all. We asked basic questions and most were ignored or redirected to something else. Eventually the sales manager came over and he was by far the most impatient person I've dealt with. It seemed as if we were wasting his time by being there because we wanted a certain payment and he wasn't willing to work with us. We ended up going to another dealership an hour and half away and getting treated vastly better. Avoid any ciocca dealerships if you can. read more

Took my car for and alternator change I waited three weeks to a month for the part to come from Germany on top of that they left a nice scratch on my hood and stole from my glove compartment no need to bring up the scratch because I knew they would do nothing but when I went back to discuss the glove compartment robbery Jason rose from service got mad at me I had to calm him down and my car was robbed completely disappointed and sad if you can go to any other dealer I highly recommend you do so i guess I will be taking the two hour drive to freehold New Jersey where I got the car instead of 45 mins to Allentown I learn my lesson real quick with these guys this dealer is a no go!! read more

I had a great experience, I had a squeak every time I got in my Audi A5 they corrected issue in a timely manner. Thank you read more

Audi Allentown - Audi A5 and Corvette - Auto Parts & Supplies Near Me - Allentown, Pennsylvania

I purchased a used Audi A4 from Ciocca. They stand behind their Audi brand. I had a brake issue and Marcus the Sales Mgr and Jade in service made it right! If you want quality vehicles and quality service by quality people, I highly recommend Ciocca! A+++ read more

Test drove car Saturday. Slept on it and accepted their offier 9 am Monday with a deposit on credit card and appointment to pick up Saturday at 9 am. Called Wednesday to ask about last oil change and last inspection. Called Friday to ask to whom the certified check should be made payable. Arrived Saturday to find the car had been sold days before. Sales person never called to let me know and claims no foul because he didn't run my credit card. They are an hour away from me (which the sales person KNEW and that was why I was coming on Saturday). They tried to sell me cars with higher mileage. WATCH OUT FOR RIP OFFS AND DON"T FALL FOR IT. If you want to buy Audi, go elsewhere. read more

DO NOT TAKE YOUR VEHICLE FOR SERVICE HERE!!!! I have had the worst experience. I've taken my vehicle to Audi to perform repairs and work with my insurance company. They did not DO ANYTHING. They did not repair the vehicle, they did not put the vehicle on a lift when the insurance representative came out to assess the damage properly. They did not respond to the insurance company about any of their requests. Additionally after months of my vehicle sitting in their parking lot for the repairs to take place which they had the go ahead to do. They called the police to tell them I have my vehicle abandoned on their property!!!!! with no explanation as to why they did not take care of my vehicle and no other communication. I have been without my vehicle since May 2022 and now we are just beginning October!!!! MONTHS!!! My tires were also flat when I showed up to retrieve my vehicle. I am beyond disappointed and hope no dealership will ever treat me or my vehicle this way again! They do not deserve even 1 star, nothing!!!! Considering LEGAL ACTION at this point..... read more

I truly don't know where to begin. This visit to Audi Allentown was just so awful I had to leave a review. The location reaches out TO ME! They literally reached out to me about the buy back program because I have a year, make and model for a vehicle that is in demand and they don't have. I was interested in what they had to offer and to see what I could get for the car. I SCHEDULED AN APPOINTMENT to meet with somebody at 2:30pm so that they could look over the car and see what they would offer for the car. I arrive at the dealership at 2:20pm walk into the show room and was not greeted and i'd go as far as to say, just straight up ignored. After about 5-10mins I approached an employee to inform them that I was there for an appointment. He say "Ok, I'll inform them that you are here" and walks off. I sit down in the showroom for about 40mins before I get tired of sitting down and just walk around a little to look at some cars. At this point I have seen at least 10 Audi Allentown employees walk past me and pay me no mind, including the same guy that said he would inform the people I was there to meet with that I was in the dealership. Another 20mins passes as I'm standing in the middle of the showroom not being helped. During this time I see an older gentleman walk into the showroom and within 3mins of being there get asked by 3 different employees if he's being helped as they proceed to walk past me. After having been sitting and standing around for over an hour I just decided to leave and stop having my time wasted. I'm not sure in what world that such a reputable business thinks its fine that they schedule an appointment for a customer to come in and have something done, that is ultimately benefiting them, and then literally waste 80mins of their day. I had such a hard time wrapping my head around this that I still can't believe it actually happened. The only thing more difficult than wrapping my head around the idea is trying to put into words the level of frustration that comes from the experience. That being said From Liz Huddle who scheduled the appointment to the 10+ Audi Allentown employees that blatantly ignored me. Congratulations on providing me with the absolute worst customer experience that I have ever had. If I wanted to drive 11 miles to have my time wasted I could have done so at a bunch of better places. I only wish I could of had them buy the car back today just so that I could never deal with them again. Extremely unprofessional and just downright unacceptable. read more

BUYER BEWARE: They invite us to come look at the new cars 3 months prior to our lease being up (leased a q7 through them 3 years ago) and they quote us at 300 dollars above the Audi website calculation...love the car, but the dealer is crooked. The 5 year zero money down on the car had lower payments then the lease offer. Lexus down the street offered us a lease for RX (55k car) for 200 dollars less then the Q5 (not the 7...but the 5). Car is easily 10k more expensive. And remember we were potentially repeat buyers...so good luck if your a first timer. If you go here...know your price points and be ready for a battle. And if the owner happens to read this review...please note, this service not only has turn me off of this dealer...but all Ciocca dealers. I'm not chancing that these shady practices are just coming from this dealer. read more

Wow, lot of bad reviews on sales and service. We'll, same goes for parts. They are not quick, took them 7 days to box up parts and leave them for Fedex. You might want to order local or pick up yourself with this place. read more

I walked into this location with 2 vehicles to trade and a chip on my shoulder from other Ciocca dealerships. I went to this dealer because there aren't any other Audi dealers close by. I must say, I was extremely happy with our experience. Bo took really good care of us the entire time, made sure we got what we wanted on our well kept trades, patiently listened to my frustrations with other Ciocca dealerships and made us a great deal on the exact Q7 we wanted. We love our car, we're happy with the decision to shop Audi Allentown. We'll definitely be back again for our next car. Thanks Bo!! read more

Audi Allentown - 2017 Audi Q7 3.0 - Auto Parts & Supplies Near Me - Allentown, Pennsylvania

My daughter had a deal to buy a 2022 A6 from this dealer. They never told her the deal was only good until 03/31/2022, although later they claimed they did! She had planned to close the deal on 03/31/2022 and actually leave the car at the dealership to pick it up on 04/01/2022. She made this arrangement so that they could get the car into March sales! She was doing this to accommodate the dealer never realizing that they would not honor the deal after 03/31. On 03/31 there were severe weather alerts and being 45 minutes away from Allentown decided it would be foolish to take the chance of driving to Allentown in dangerous weather! She planned to be there in the next day. This dealership valued their sale more than my daughters safety! They would not make the deal on 04/01! read more

Dropped off my '17 Q7 prestige for a distance sensor misalignment (thanking my dad for backing up into it btw) and decided to do a 4 wheel alignment while it was there. I have trust issues with people touching my car in other shops and leaving scratches on the wheels and whatnot. I was told my work will cost somewhere around $800 over the phone. When I got there and needed a rental they told me there was nothing left for the day but next door Subaru dealer had enough cars. I came back to pick up my car and only paid for. 4 wheel alignment around $300 bucks!(apparently 4 wheel alignment and driver assistance is all included) Thank you Audi for taking care of my car and me! Highly recommended! Also make sure to see D'mitri Rebimbas if you are in the market for a new or preowned car! read more

Waisted my time going to this dealer, the dealer makes business from a trailer. They tell you one thing on the phone, and you get there and they tell you another thing. They tell you a great price on the phone and when you get there they give you a shitty price. They dont even have the audacity to clean a used car that your test driving. Specially when a car smells like pure cigarettes, they don't even waste a $1 to buy an air freshner for the car. They dont like making deals.and only wanna accommodate themselves. They try to take it on you for the price drop on their vehicle. The salesman was great, they greeted you well and offer you water. when you come to deal with the financial advisor they are rude and don't like being proved wrong. They dont wanna accept the truth of how much cars are really worth, they under value your cars worth. THEY ARE LIERRSS read more