Last May I bought a '14 Honda Civic EXL from Klutch. Only 1 prior owner, well clean/kept and only…read more45k miles on it. 10 months later I've put 14k on it and have had ZERO issues beyond standard maintenance. I'm very happy with my decision to buy from Klutch, and the guys I worked with (Jacob, and another gentleman who's name escapes me) were incredibly helpful, responsive, and knowledge throughout the entire process from test drive to down payment to finalizing the purchase. I highly recommend this small used car business and I would love to buy another car from them in the future!

I sent you 2 emails and called you the next day and you said I didn't get around to it yet but I…read morewill do it on Friday and I will get back to you. I didn't get an call or email back. Oh and about you trying to make me look bad oh you couldn't afford minutes haha just goes to show how UNPROFESSIONAL yous really are . You won't be in business long.

As a regular customer, I have always considered Outten a five star dealership. To share my current…read moreexperience at this business I will just paste below the email I sent to them following my most recent visit. To whom it may concern, After satisfactorily purchasing my last four vehicles from Outten I must move on. While Sales and Service have always been exemplary, I recently brought in my vehicle for it's annual complimentary state inspection I was informed that I needed approximately $12,000 worth of repairs on a vehicle that only had 18,000 miles on it. Regardless of the reasons, Outten's inflated beyond reasonable expectation service rates combined with the apparently subpar product I purchased which requires 25% of the purchase price before it even reaches 20,000 miles... Is unacceptable. I paid the ridiculous $150 for a set of wiper blades which is the last penny I will give to Outten. I'm sadly moving on. Thank you for your previously superb sales, service and products

I've been a loyal customer here for 20 years. Bought multiple cars and used their service center…read morefor everything, from oil changes, to recalls, to state inspections. My Chrysler 200 is high in miles and 10 years old, but that's no excuse for the lug nuts needing to be replaced for the 3rd time. Lug nuts should last the life of the vehicle. I get it the weather around here is hit or miss and they spray some gnarly stuff on the roads in wintry weather, but c'mon, a full replacement of all 20 lug nuts for the 3rd time in 10 years? I'm done. What should've been a routine oil change turned into a $575 lug nut replacement. It's been real, Outten, but I'm done. I miss Gary...

I wish I could give MORE than five stars to Kelly Toyota, our salesman Tim, our initial contact,…read moreJacelyn, and our loan officer (I'm so embarrassed that I cannot remember his name)! Buying a car can be a very stressful affair, but dealing with the folks at Kelly was not only NOT stressful, it was actually enjoyable! Jacelyn contacted us with information about the car, and she was a delight--so personable, so helpful, and so efficient! She connected us with Tim, and he went above and beyond to help us. He was responsive to our questions, respectful of our concerns, and thorough and efficient in handling all the particulars, and he did it all with a friendly demeanor that put us right at ease--none of the "shifty car salesman" vibes here! We were so impressed with the service there that we made arrangements to buy the car the next day and drove SEVEN (!!!) hours for the transaction (they were more than 300 miles away). Tim was so patient with out questions, and we felt very catered-to. Even the loan officer found a way to make signing a car loan a pleasant time. We drove home happy! Since then, they have called just to see how we were enjoying the car (LOTS). If you want a great experience from start to finish, DEFINITELY see the folks at Kelly Toyota...even if you have to drive 300 miles to do so! Thanks Tim, and everyone else!

They Use the old Bait and switch . Example trade vaiue goes down and the price you see goes up! I…read morehad the deal all figured out online Money wies that is. So when i showed up they gave a whole differant story! I walked.

We drove almost an hour to Kelly due to the advertised price on a new truck, which was very…read morecompetitive for sure. The salesman, Owen was very friendly and helpful. We ended up wanting to buy a more expensive truck they had on the lot. We thought we had a deal until the numbers for our trade went down by a $1000. We decided to sell the car privately and not trade it in to Kelly. After that decision, we were told that now we had to purchase the Zurich warranty that we had previously been told was optional. Things started to spiral after another couple arrived and began showing interest in the truck that was now ours to lose. Needless to say, we left the dealership after the these two issues and the other couple bought the truck. The manager, Kim it think, never even made an effort to get off his A$$ and come speak to us. Instead he just had the salesman deliver the messages. I have never been to a dealership where the manager doesn't come over and at least introduce himself and it's not like they busy on a Wednesday afternoon.

Service department is not customer friendly. Communication is NOT clear, pricing is NOT transparent…read moreand they will try to UPSELL you on EVERYTHING!!! The customer "Service Advisor" primary job is to INCREASE your bill!!! They do not have your best interest in mind, they want to charge you as much as they possibly can... They got me twice and tried to get me elderly patents as well. No more Kelly Toyota for our family!!! Shameful!!!

Bought a 2021 Blazer RS at Outten Chevrolet in November of 2022. After 6 months I started noticing…read morea smell of antifreeze occassionally after turning the car off and getting out. Brought the issue up at my next service visit (around 25k miles). I was told that they didn't find anything and sent me on my way. The smel persisted but I never noticed any antifreeze where I parked but continued to bring up the issue at service visits. Nothing was found to be the cause. October of this year I brought my Blazer in for an inspection and oil change (42k miles) and was told my radiator was leaking. Cost to replace, $1500 because it was conveniently out of the warrenty period. I explained that the smell of antifreeze was present for the last year and was brought up at each visit so obviously the problem with the radiator was present under warrenty. They did not budge on their stance of $1500, they even tried to sell me $2000 worth of tires. A quick search of the official chevy parts site shows the radiator cost is $308. That puts the cost to install at $1100. Customer care was also useless in trying to get this resolved. Will never purchase another GM vehicle from Outten and will look outside of the GM family for my next vehicle.

While the sales person was nice enough they offered me an insanely low price for my car. Lower than…read moreany other dealership. They would not budge and didn't even attempt to try to make it work. They pretty much told me to get out without saying it like that. I won't be back.

Professional and knowledgeable individuals who sought to assist with my pursuit of a newer vehicle…read more I appreciated the time they took to not make me feel uncomfortable or pressured. Their inventory is a good quality at reasonable prices, and they have a solid reputation preceding them. (The variety is expensive ranging from baseline models to high end sports cars.) The purchasing experience was smooth and easy. I felt this was handled well and a more positive experience than I've had at another used car store in the past. After my purchase they took a celebratory photo and posted it on their Facebook page. While I'm not a fan of being in photos, I appreciated the encouragement and enthusiasm they invest into their customers. I'd certainly recommend this business to anyone who is shopping around for a quality used vehicle.

First experience with West Lawn Motors and won't be the last.... Outstanding professionalism and…read morevery helpful staff. Also, I got an amazing deal on an amazing car. Thank you!

​Avoid this dealership - Legal and registration nightmare I…read morebought a vehicle here 2 months and 20 days ago, and I still do not have the title or registration. Despite paying all the documentation fees upfront, the dealership has failed to complete the paperwork with the DMV. I have called multiple times and am constantly given excuses or sent to a voicemail that no one returns. I am now stuck with an expensive driveway ornament that I cannot legally drive because the temporary tags have expired. Save yourself the stress and go to a dealership that actually follows through after they take your money.

From the owner: Experience the Difference at LeadCar Honda Hamburg…read more LeadCar Honda Hamburg isn’t just another dealership—we’re brand new, built from the ground up with today’s drivers in mind. From our state-of-the-art facility to our customer-first approach, everything we do is designed to make your experience simple, transparent, and stress-free. What makes us unique? A Fresh Start – Our dealership was built from the ground up, designed to meet the needs of our customers and community right here in Hamburg, PA. Modern Comfort & Convenience – From an inviting showroom to advanced service bays, every detail of our facility was created to provide a better experience. Customer-Focused Service – We believe buying or servicing a vehicle should be straightforward, honest, and enjoyable—and our team is committed to delivering exactly that. Community at Heart – As a new face in Hamburg, we’re here to build lasting relationships and become a trusted part of the community we serve. At LeadCar Honda Hamburg, we’re more than a dealership—we’re your partner on the road ahead.

Nate in sales is great. Service department has become rip-off artists. Buy from Nate, take you car…read moresomewhere else for service.

We had the BEST car buying experience at Bob Weaver Auto! John Diblasi is an exceptional salesman…read morethat helped us get my mom in a reliable used car. He was attentive to our needs and went above and beyond making sure everyone was comfortable during the Coivd car buying days. Worth the drive even if coming from Reading like we did! Thank you!!!!!

Made an "express" appointment for 2:30. Only got a text at 3:25 that a tech was assigned to my…read morecar. People that were there after me were leaving. One customer had "2 techs work on his car" because he had to leave. I was there over an hour and a half for an oil change and tire rotation ‍. I'm no mechanic, but the word "express" did not match the time I spent waiting

I had a very good experience selecting and buying my new car at Steve Moyer Subaru. Joshua was very…read morehelpful. Monica was through. I will meet with Morgan soon to go over car details I have questions about. Great follow up after the sale.

They had the part i needed and super super nice i got in and out it wasnt a long process ive went…read moreto many other hardwar stores and none of them had it or told me to drive 2 hours to get the part but not threns.

Great service and parts in need. Most always in stock. And very knowledgeable. Family owned and…read morelocal.