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Cool Breeze Auto

5.0 (1 review)
Closed • 10:00 am - 4:00 pm

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5 years ago

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Krause Toyota - Picked my baby up with 1 mile on the odameter.

Krause Toyota

(30 reviews)

I went twice to look at same used truck and salesperson wanted to park it back in its spot right…read moreaway while I was still checking it out. I know what I am looking at and with miles it was a bit over price. No good or great deal. So they are holding out for top ridiculous retail without a penny off. Then my trade... drum roll....they will give me the most ridiculous low ball wholesale and never even attempt to negotiate. They were 4 thousand below trade from what 4 other dealers offered. Made up every excuse. They don't sell a lot because they have ridiculous hours less than bankers lol

On 1/19/26 around 3 PM, I stopped by this dealership during an emergency needing help printing a…read moredocument. I chose this location because of its positive reviews and expected basic professionalism. Instead, I was reminded very quickly that respect here is conditional. As I began explaining my situation to the woman at the desk, a man standing next to her abruptly interrupted me. Without letting me finish a sentence, he began talking about "security" and "safety," stated they don't print documents, and then told me to leave--purely because he did not want to help. No attempt to listen, no courtesy, no professionalism. What stood out wasn't the refusal--it was the attitude. It was very clear that because I wasn't there to buy a car, I wasn't worth basic human decency. Anyone who's ever bought a vehicle knows dealerships have no issue printing pay stubs, bank statements, or paperwork when money is involved. The double standard was obvious. I left calmly and with my head held high, but genuinely disappointed. This dealership presents itself well online, but in person, if you're not immediately profitable to them, you're treated as an inconvenience rather than a person. Spend your money accordingly.

Lexus of Lehigh Valley - Joshua Rumble

Lexus of Lehigh Valley

(74 reviews)

Lexus Lehigh Valley completely transformed my perception of what a car-buying experience can be…read more After many frustrating encounters with my local dealership, MotorWorld, making the additional trip to Lehigh Valley proved more than worthwhile. I cannot recommend my sales consultant, **Joshua** Rumble, or Lexus Lehigh Valley highly enough. From our very first phone call through the purchase process and even my post-purchase questions, Joshua consistently delivered a tremendous level of service. Joshua took the time to truly listen to my concerns and priorities. As someone new to the Lexus brand, I especially appreciated how he walked me through the various models and trims in a clear, patient, and informative way, never making me feel rushed or burdensome despite the many questions I asked. His focus was always on ensuring the vehicle fit my needs rather than simply making a sale, which was evident in the several weeks of conversations, phone calls, and texts before I ever stepped into the dealership. Throughout, Joshua remained warm, professional, and welcoming, and by the time I arrived in person, he felt more like a trusted friend than a sales consultant. The dealership environment reflected the same high standards. Every team member I interacted with was pleasant, helpful, caring, and professional, creating an atmosphere that felt genuinely customer-centric. As a former hospitality manager for luxury brands, I hold customer service to a very high standard, and Lexus Lehigh Valley met and exceeded that expectation. The Ritz-Carlton maxim, "We are ladies and gentlemen, treating ladies and gentlemen," came to mind often during my experience, and this dealership truly embodies that philosophy. I have already referred several friends to Joshua because of the exceptional care and attention I received, and I am actively considering an additional purchase. Bravo to Joshua and the entire Lexus Lehigh Valley team for delivering a level of service that sets a new benchmark in automotive sales and customer care.

I work in the same parking lot as the Lexus dealer. I was turning on my car to go home and the low…read morecoolant warning popped up. I walked over to the dealer to explain my situation and they were extremely helpful. I don't even own a Lexus and they helped me right away. They even offered a loaner car if my car could not be fixed. Unfortunately I did not get the two young gentleman's name that helped me. Great customer service

A&M Service Center

A&M Service Center

(8 reviews)

Needed car inspection, and felt like the brakes were worn too. They found more wrong with my brakes…read morethan expected. They completely fixed the brake problem, needing to replace hoses to brakes, flush lines and install new rotors and pads. I'm so grateful they corrected my extensive brake problem eventhough it costed a little more. I appreciate the thorough job that was done on my car. Thank you, and great repair job!

In response to your reply. I wrote this review on behalf of my daughter. Your worker is learning…read moreand new to the industry? Maybe she should try a customer service job first. I watched the video of her slamming the door several times. You explained the work that had to be done... isn't that your job to explain? She replaced the part that was needed to pass inspection. You advised her to drive the car for the light to go out. She did what you said. How is that not listening? Rude and obnoxious? Maybe you're confused since the only rude person was you and your worker. Her car was less important than others but your concerned about safety? Glad to know you discriminate against cars. The car wasn't driven for a year so getting inspected wasn't top priority. She harassed you? How exactly? Tires weren't that bad if they passed. You informed her that if the light was off you would pass it if it was off !!! So when she brought back after you turned off light it came back on so she got the correct part for 100$ and had installed ! So no she didn't keep bringing the car back. She followed what you said. And now that you admit to slamming the trunk that would explain why it now doesn't close properly !! Thanks for letting me know so I can tell my daughter Lauren dicostanzo . And if you remember correctly she wasn't the one who called to make the appointment and the info you gave on phone wasn't to her directly. Because you can't handle negative feedback and decided to blast my daughter and her car that she drives shows your professionalism. Have a blessed day. The safety of her child is her first priority. Bad lug nuts and windshield wipers( that were just replaced last year) isn't exactly something that would hurt another person. For a 2012 Nissan with 144k doesn't look that scratched up to me. Dropped off and had minor work done that shouldn't take more than an hour. He had the car all day. Car failed inspection. Brought back the next day. He said the car would be ready by 5 and at 530 when She came to check on it and why it wasn't done they didn't even start on the car ! The girl working in garage kept slamming the car door while working on. Basically needed a sticker and that was it and they will find every little thing wrong with the car. From the windshield wipers to the tires ( that passed)and lug nuts they will make a stink about it. Over priced. Terrible customer service. I would not recommend this place. The girl working there looks angry and mean. Not good for business. Learn to smile a bit

Cool Breeze Auto - usedcardealers - Updated May 2026

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