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    Metrozone Motor Group

    3.7 (3 reviews)
    Open 10:00 am - 6:00 pm

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    Open Road Mazda of East Brunswick - Great deals everyday

    Open Road Mazda of East Brunswick

    (129 reviews)

    A fantastic experience at this dealership!! Stephanie and Lexi made this an effortless transaction…read more They were so kind and patient!! I will definitely be recommending this dealership.

    I had a truly awful experience at Open Road Mazda, and I'm honestly still shocked by how poorly…read morethings went. This was my first time visiting a dealership, so I waited to write this review until I had something else to compare it to, and I'm glad I did because this place sets a really low bar. On July 30th, my husband and I went to look at and possibly purchase a used Mazda CX5. From the moment we walked in, the dealership gave off a weird vibe. We were the only ones in the showroom so all the employees were just standing around doing nothing. Neville (or Nabeel?) approached us and immediately asked, "Are you paying cash or financing?" to which we replied that we weren't sure yet. From there, he seemed pretty uninterested in us, and we could tell he was bored. Every time we asked a question or tried to move forward, he'd walk away and leave us hanging for long stretches of time sometimes 10 minutes or more. It was so slow moving and made the whole process frustrating. When we finally got to the test drive, things didn't improve. Neville had me sit in the back while my husband sat up front. The test drive was the shortest route possible, and Neville didn't share any details about the car. I had to ask for basic information, and he didn't even know the answers. He honestly seemed like he couldn't care less about us or our interest in buying a car. After hours of being there, we finally got to discussing pricing. This is where things got pretty ridiculous. Neville started off by saying, "The reason I keep asking if you're paying cash or financing is because there's over a thousand dollars added if you pay cash." Apparently, they charge an extra fee for paying cash because the dealership "loses money that way." He then proceeded to give us a print out with all the different fees that took the price of the car from the advertised price to over $5000 higher. The total price he gave us included the about $1500 fee for paying cash, over $2000 for the "certified Mazda label" (which is advertised as already included in the car's price), a $999 "doc fee" (which he said was for things like "keeping the lights on and buying coffee"), and an additional registration fee. All these added fees were completely unreasonable. Then came the real kicker, our trade-in. According to Kelly Blue Book, our car was valued at about ten times more than what Neville offered us. He valued our 2014 car with no issues at a shockingly low $390. That's literally one-tenth of the KBB value for a car in good condition. It felt like a bad joke. By the end of the day, the total price for the car was about $5,000 more than what was listed online and that was including our trade-in. It was beyond absurd. Having now been to another dealership I know that this is not normal at all and can be completely avoided. I would never recommend this dealership to anyone. The lack of professionalism, transparency, and respect for customers was overwhelming. Save yourself the trouble and go elsewhere.

    Metrozone Motor Group - usedcardealers - Updated May 2026

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