Cancel

    Open app

    Search

    Carpoint Auto Group

    3.5 (13 reviews)
    Closed Closed
    Updated 3 weeks ago

    Services - Carpoint Auto Group

    Auto loan

    Carpoint Auto Group Photos

    You might also consider

    Recommended Reviews - Carpoint Auto Group

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    First purchased my car In June , few issues with the car and was assured they would be fixed.. My car has been brought back to Car Point numerous amounts of times and each time the car has had the same reoccurring problems after an hour of picking up my vehicle. Carlos Cerquiera our sales man advised me my car was brought to One Stop BMW and the problem has been resolved only to find out thankfully to technology and having a camera installed my car was never brought there nor worked on but used for another guy working at Car Point to run personal errands .. All ON CAMERA ! Carlos quickly tried to change his words after confirming with BMW my car was never there to "a guy with a BMW jacket came in and handed my keys to him". When confronted in person he then changed it to he was told all this. How many stories one man can say and each time be so contradictory .. I now had to make a police report regarding the illegal use of my car, contacted a lawyer regarding the illegal use of my car and false repairs represented by the dealership giving all videos and text messages from Carlos. I advise all customers, yes they seem to represent themselves in a respectful manner and seem like they are making necessary adjustments to make you feel like a top customer BUT it is LIES ! Be wise always ask them for a diagnostic report of what was wrong in the first place and what has been repaired.. They will not give you one if you do not ask.. The real questions is HOW MANY CUSTOMERS DO THEY GET AWAY WITH SOMETHING LIKE THIS ! I'll await my response, I've noticed your company has used Covid as the excuse of all other customer complaints.. CANT USE COVID FOR THIS ONE ! If I am to get that same response I will then upload screenshots of conversations representing everything I've said is True statements.

    See all

    Photo of Niel P.
    166
    12
    3

    4 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    bought so many cars from here it's a great place! I just bought a Maybach from them and enjoy it so much

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    These guys are amazing! I bought 3 cars over the past 5 years, and I recommend them to anyone looking for quality used cars.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of K D.
    0
    2
    0

    5 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    5 years ago

    Helpful 4
    Thanks 1
    Love this 1
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0
    Photo of P E.
    0
    14
    5

    5 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Carpoint Auto Group

    You might also consider

    Verify this business for free

    People searched for Used Car Dealers 104 times last month within 15 miles of this business.

    Verify this business

    Open Road Acura Of East Brunswick

    Open Road Acura Of East Brunswick

    (120 reviews)

    We were in the market for a new Luxury SUV and after many stops to other dealerships we decided to…read morego with Open Road Acura of EB. We had many other quotes on the same vehicle we were considering. However, Open Road Acura had one of the lowest pricing available. I did my due diligence going around trying to find the best price and trade in for my old vehicle. I actually went to about 5 other Acura dealerships to shop and compare. I was very close on making a deal at another Acura dealership, but decide to give Open Road Acura a chance for our business. After reading many online reviews from yelp and others. I decided to ask for our salesman Raymond Lee. I bought many cars in my lifetime both new and used cars. I could say that in my past experience that other salesman were pushy, rude, arrogant, argumentative, and overall not easy to deal with. Guess what? Raymond is the opposite of those typical stereotypes. Ray was one of the best car salesman's I've ever dealt with EVER. He is friendly, attentive, professional, and makes sure you are completely satisfied with the purchase before you leave the dealership. On a personal note, I just found out that he owns more vehicles than I did. I have owned about 24 cars up to date and a car enthusiast so we both definitely relate. We were just taking about other cars in the market so it was a causal conversation and did not feel like a sales pitch. Overall, I definitely recommend Open Road Acura of EB and Ray Lee for your next new or used car purchase. He is a wonderful person to work with and I was glad I was able to work with him. He made us feel it was a no pressure environment when we were negotiating. Both him and his sales manager made us feel confident that they were giving us the best deal and trade in value that we decided to purchase from Open Road Acura. At the end of the day, we came home with a brand new 21 Acura RDX Aspec with color combo we wanted. If you are in the market go see Raymond Lee and the people at Open Road Acura of EB. I don't give out 5 stars ratings often at car dealerships, but they deserve 5 stars for Ray and Open Road during our transaction.

    I'm extremely disappointed with the service department. After spending over $4,000 on repairs, my…read morecar still pulls to the right. They performed an alignment not once, not twice, but three separate times -- and the issue remains unresolved. At this point, it feels like guesswork instead of professional diagnostics. An alignment should not need to be redone three times without correcting the problem. For the amount of money I paid, I expected competent work and a properly functioning vehicle. Very frustrating experience, and I cannot recommend this service department based on the lack of resolution and quality control.

    Open Road Mazda of East Brunswick - Great deals everyday

    Open Road Mazda of East Brunswick

    (129 reviews)

    A fantastic experience at this dealership!! Stephanie and Lexi made this an effortless transaction…read more They were so kind and patient!! I will definitely be recommending this dealership.

    I had a truly awful experience at Open Road Mazda, and I'm honestly still shocked by how poorly…read morethings went. This was my first time visiting a dealership, so I waited to write this review until I had something else to compare it to, and I'm glad I did because this place sets a really low bar. On July 30th, my husband and I went to look at and possibly purchase a used Mazda CX5. From the moment we walked in, the dealership gave off a weird vibe. We were the only ones in the showroom so all the employees were just standing around doing nothing. Neville (or Nabeel?) approached us and immediately asked, "Are you paying cash or financing?" to which we replied that we weren't sure yet. From there, he seemed pretty uninterested in us, and we could tell he was bored. Every time we asked a question or tried to move forward, he'd walk away and leave us hanging for long stretches of time sometimes 10 minutes or more. It was so slow moving and made the whole process frustrating. When we finally got to the test drive, things didn't improve. Neville had me sit in the back while my husband sat up front. The test drive was the shortest route possible, and Neville didn't share any details about the car. I had to ask for basic information, and he didn't even know the answers. He honestly seemed like he couldn't care less about us or our interest in buying a car. After hours of being there, we finally got to discussing pricing. This is where things got pretty ridiculous. Neville started off by saying, "The reason I keep asking if you're paying cash or financing is because there's over a thousand dollars added if you pay cash." Apparently, they charge an extra fee for paying cash because the dealership "loses money that way." He then proceeded to give us a print out with all the different fees that took the price of the car from the advertised price to over $5000 higher. The total price he gave us included the about $1500 fee for paying cash, over $2000 for the "certified Mazda label" (which is advertised as already included in the car's price), a $999 "doc fee" (which he said was for things like "keeping the lights on and buying coffee"), and an additional registration fee. All these added fees were completely unreasonable. Then came the real kicker, our trade-in. According to Kelly Blue Book, our car was valued at about ten times more than what Neville offered us. He valued our 2014 car with no issues at a shockingly low $390. That's literally one-tenth of the KBB value for a car in good condition. It felt like a bad joke. By the end of the day, the total price for the car was about $5,000 more than what was listed online and that was including our trade-in. It was beyond absurd. Having now been to another dealership I know that this is not normal at all and can be completely avoided. I would never recommend this dealership to anyone. The lack of professionalism, transparency, and respect for customers was overwhelming. Save yourself the trouble and go elsewhere.

    Carpoint Auto Group - usedcardealers - Updated May 2026

    Loading...
    Loading...
    Loading...