I started financing a used car a couple years ago. I tried to trade my car last month, told me I…read morehave to wait, 5 months. A couple days, I got a email from the manager, ask me, trade my car, a customer wants it? It's been 2 weeks, I have called, left a message, 2 managers, 3 sales person. Not one, call me back? Is this a scam??????? And, these stupid coupons in the mail about service, I asked, please stop! My car was there twice at service, never again! Service SUCKS!

Kim, one of the best sales person I've dealt with very knowledgeable very helpful pleasure to do…read morebusiness with her!

Me and my fiancé went to look at a car. We loved the car and my fiancé wrnt the next day to buy the…read morecar . He had the car for two hours and check engine light came on . Je called the sales people and wanted him to tale car to someone in Bayonne to look at it stating it's just a sensor but in all actuality it was the timing chain ( which is not a quick fix). He took car back and demanded his money in which he paid in cash.. They gave him a check instead of cash . I will never refer anyone to them mainly because we asked before we bought car if the timing chain was changed the dealer said yes they cars are throughly checked before they put them put out on lot .

Purchase a vehicle from them in February Vehicle has a lot…read moreof pending issues that are not covered through the warranty provided Warranty does cover anything

A warning light came on my sons 2020 Ford Escape. I made an appointment and dropped the car off in…read morethe late morning. My service writer Joe was extremely helpful. The car had to stay for diagnostic and repair. Joe arranged a ride home for me. Joe contacted me in the afternoon and told me the vehicle would not be ready till the next day. On the following day Lori called and said the vehicle was ready. She said that she could have the car dropped off at my home About an hour later the car was dropped off. Because I had the extended warranty there was no charge. Over the twenty years I have lived in this area I probably purchased a dozen or so vehicles from Tom's Ford and would go anywhere else for my automotive need. Thank you to everyone at Tom's Ford. Keep up the good work

Awesome humans great experience . This is a company that is focused on customer experienceread more

Terrible people that sell you junk with a smile on their face. Sub frame rotted out. Exaust system…read moreglued together. They must have no soul.

Haven't even had my vehicle for a year and the transmission is already bad. 2016 dodge journey with…read more3 years of payments left of a car I can no longer drive AND I can't get another vehicle because I'm locked into these payments. I have reached out to them so let's see if they do anything to rectify the situation. I will update if they do!

I have been talking with Vitale Motors for the last couple weeks about getting a truck. I was told…read morethat the truck, I was asking about was already prep and ready for me to take a look at and test drive. They knew, I was driving an hour and a half to the dealer. They were very polite. When I drove the truck it was clearly not in great shape. ie sever steering and suspension issues. I was told, if i signed a contract for the full price of the truck and left a deposit, they would repair the steering and suspension issues. Since they already didn't keep their word and had me drive an hour and a half for a bait and switch, there was no way was I trusting the dealership to do the right thing. Stay away from Vitale Motors.

Great service, extremely satisfied customer. Would shop again with Vitale Motors, they are the best…read morein the business

Had a slight glitch I booked appointment with Jen but when I…read morearrived they didn't have me on the schedule not to worry I worked with Linh Duong and she was so helpful. Linh got me on the schedule which I so appreciated. Asked if I wanted my car washed (it's free)....so yes and thank you. The process was streamlined and so easy after check in I was told to make myself comfortable in the waiting area. Free coffee and water is offered while you sit in the plush leather seats. A short time later a staff member came by with a basket filled with individually wrapped granola bars. Linh came over shortly after to inform me the inspection was done and I was just waiting for car to be washed. Soon after she came back with my paperwork in hand and showed me to the cashier. The car was spotless and I received my invoice which detailed all that was done and a print out of the multi-point inspection breakdown. I couldn't be happier with the service provided to me by Linh and the staff.....this location has excellent customer service. I will most certainly look to connect with Linh anytime I need anything done.

This was one of the most frustrating and troubling post-sale experiences I have had with a…read moredealership. I purchased a used vehicle in December as a Pennsylvania resident from this New Jersey dealership and paid all taxes, title, registration, and license plate fees in full at the time of sale. Weeks later, I learned the registration process had stalled due to a dealership error in processing my identification. I corrected this immediately once notified. From that point forward, communication was poor and almost entirely reactive. I had to initiate nearly every follow-up. As my temporary tag approached expiration, I was told my plates and registration were ready, then abruptly informed that they would not be released unless I paid an additional fee that had never been disclosed previously. What made this especially upsetting was not just the late demand for more money, but the tone and manner in which it was handled. During phone conversations, the issue was repeatedly framed as my fault, despite the delay clearly stemming from dealership error. I was spoken to in a dismissive and disrespectful manner, as though I had done something wrong by questioning why I was being asked for additional money weeks after paying in full. Given that Pennsylvania registration and plate fees are publicly known and significantly lower than what I was already charged, the situation felt less like an honest mistake and more like an attempt to extract additional money under time pressure. That perception was reinforced by the fact that, after escalation, the dealership ultimately agreed to absorb the additional amount. Even after that written confirmation, there were further delays and no proactive communication. My temporary registration expired, leaving me unable to legally operate the vehicle I had already paid for in full. The plates and registration were eventually delivered, but only after repeated escalation and unnecessary stress. The issue was resolved, but the experience left me feeling disrespected, blamed for the dealership's own errors, and pressured in a way that felt inappropriate. Buyers, especially those purchasing from out of state, should be extremely cautious and prepared to closely monitor every step of the registration process.

I have to say it was a really great experience trading our car. Jude our sales representative was…read morevery kind and helpful. Meagan also was very helpful. I would definitely recommend DCH group.

One of the most professional and best managed dealer groups I have ever worked with... Plus they…read morehave several community outreach programs going on in collaboration with organizations such as SADD, and the Flagship DCH Auto Group promotional campaigns designed to prevent teenagers from engaging in distracted driving. When I visited the DCH Auto Group headquarters, their lobby area contained several display cases and the walls were lined with J. D. Power and Associate consumer satisfaction awards, Independently judged Dealership awards, and a variety of other credentials that DCH is rightfully proud to display. While working with the DCH dealership General Managers on improving their digital marketing activities, I was surprised to learn about the many systems they have put into place to both monitor and assure customer satisfaction in their sales and service departments. I am very familiar with the way car dealerships are managed and operated and can confidently recommend the DCH Auto Group dealerships as amongst the best in America when it comes to their commitment and execution of customer service and satisfaction monitoring processes.

I finally got everything finalized and my tags. Due to covid it took a long time. I am leaving a…read morefive star review because they could have sent me away as all the other big name dealerships have in the past. They worked with me. They got me financing that was lower as I have ever been quoted in the past. Gregory is the man there he got all my stuff figured out when other people couldn't. Yes there was fees yes it took a while to finalize. They put me into my truck on day one and I was happy waiting for my paperwork to finish. One thing to watch for is if your vehicle is from Canada the warranty may not transfer so be diligent in your research. With all the fees it was well below blue book.

Avoid Unique Auto Mall at all costs. I was dealing with Levar Davis to get a deal done. They ran…read moremy credit and the last thing they told me was that I was officially approved. But right after giving me the good news, the runaround started. Every time I reached out to finalize things, it was just non-stop excuses--saying the finance manager wasn't in, claiming they'd talk to the finance manager and call/text me right back, etc. Then they completely ghosted me. No real updates, no returned calls, just total silence after taking a hit on my credit. It's completely unprofessional to tell someone they're approved and then drag them along with excuses before pulling a disappearing act. Save yourself the headache and go to a dealership that actually respects your time and knows how to treat customers.

Payless auto sales aka Trophy Auto Lounge : This dealership's pricing practices are extremely…read moremisleading and designed to lure customers into predatory financing. The vehicle I looked at was advertised online for $11,298, but once I arrived things changed quickly. The out-the-door price for a cash purchase jumped to over $18,500. The reason? The advertised price only applies if you agree to finance through the dealership under their terms. If you want to pay cash, they start piling on non-sense add-ons and fees such as transport charges, warranty packages, and even something called a "finance coupon recovery" fee. These are essentially penalties for not financing the vehicle through them. When I declined all the unnecessary extras and said I was only willing to pay the vehicle price plus legitimate costs like sales tax, title, registration, and their already outrageous $995 doc fee, the total came to about $13,480. Instead of working with this honest price structure (which they argue is their website disclaimer), they came back and said they would "meet me in the middle" at $15,000. That tells you everything you need to know. The advertised price is not a real selling price -- it's simply bait to get customers into the dealership so they can pressure them into high-profit financing agreements where they likely make money from lender kickbacks and inflated interest rates or when paying cash attempt to pad their pockets additional profit charges. Make sure you read the fine print on their website carefully before wasting your time. This dealership advertises artificially low prices that are simply a get you in the door advertisement and have no intention of selling any vehicle at the price unless they can rob you somewhere else during the purchase. Transparency and honesty matter when buying a car, and unfortunately, I did not find either here. Finance Coupon was the funniest additional charge I have come across in a while. This dealership appears to be engaging in the exact type of deceptive pricing practices the FTC recently warned 97 auto dealership groups about. The advertised vehicle prices seem to apply only if customers agree to use the dealership's financing, while cash buyers are suddenly hit with inflated pricing, unnecessary add-ons, transport fees, warranty charges, or other questionable costs. The FTC has made it clear that advertised vehicle prices must reflect the true "all-in" price available to all consumers, excluding only government taxes and title fees -- not conditional financing incentives designed to push buyers into high-interest loans. Advertising artificially low prices to lure customers in, only to change the terms based on financing, is misleading and undermines consumer trust. Unfortunately, they specifically want uneducated consumers to purchase from them. The sales staff was nice but are unfortunately the face of the ownerships deceitful practices. It took a lot of restraint on my part not to interfere with the customers next to me who were getting robbed and had no idea.

I came to this dealership to check out a 2018 Mazda CX-5 in blue after booking an appointment. I…read morearrived and was greeted about 10 minutes later by the salesperson, Dylan Cabral. He seemed polite, which I took as a good sign--turns out, I was wrong. The vehicle was listed at $10,633. During the test drive, the car started smoking. The salesperson claimed it was because the head gasket had been replaced and there was leftover oil residue, which honestly made me laugh. A good mechanic would've cleaned up properly after finishing that kind of work. Then we sat down to go over the numbers. Somehow, the $10,633 car turned into over $17,000. One of the biggest fees? A "destination/delivery fee." When I asked why, I was told it was because "the car had to be delivered to the dealership." So, I'm paying a hefty fee for... gas? This is a hefty fee that typically only applies to new cars--maybe I missed something and this was secretly a new car? Because the amount of scratches and interior wear said otherwise. On top of that, they added a "package" costing over $6,000 on a car barely worth ten. Let's go over this scam of a package: 30-Day Buyback: A week or two should already be standard, especially when the car starts smoking on the test drive. Powertrain Warranty: Reasonable, but considering the dishonesty I'd already seen, I wouldn't trust their mechanic to touch anything. Nitro Tires + Warranty: Completely unnecessary. 1 Year of Free Oil Changes: My own mechanic offers that for $29 with premium oil. Door Edge Guards + VIN Etching: You can buy these online for cheap. Ceramic Coating: Laughable, given how rough the car looked. $99/hr Maintenance & Labor: Not a deal--most shops already charge that, and I get free diagnostics locally. Even after all this nonsense, the best they could "do" was $12,000--and that still didn't include taxes or documentation fees. For a car that smoked, had visible damage, and no inspection? Unreal. Instead of doing the right thing, they tried to sell me the car anyway, lied about fees, and played games with my credit card as a pressure tactic. Nice try, Dylan Cabral, but those tactics don't work on me. You saw I had a baby with me and that I was on a budget, and still tried to take advantage. That's just low. If you had been honest from the start, skipped the bogus fees, and taken accountability for the car's condition, maybe I would've made a purchase. But instead, you wasted my time and insulted my intelligence. The way this dealership operates is dishonest, manipulative, and completely unprofessional. Edit: Also, we had to freaking see the car smoking to know you guys had repaired the head gasket? That's a serious repair, not something you shouldn't mention when trying to sell an overpriced piece of junk. That's instantly $1,500 off due to perceived risk. My advice, don't do business with these people, you'll regret it.