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    Atlas Motor Group

    4.4 (7 reviews)
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    Commercial truck dealers

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    All American Ford in Old Bridge

    All American Ford in Old Bridge

    (158 reviews)

    I wish it didn't take a canceled order and the Yelp review to get a response, but Vincent went…read moreabove and beyond to correct the situation and reach out to me. I received the parts yesterday in order to make the necessary repair for my long road trip. For transparency, I've included screenshots of my initial reply and outreach as well as the responses after my order cancellation request. I placed the order on a Monday during business hours, requested a cancellation on the order online on Wednesday after not receiving an update or reply, and received follow-up on Thursday along with resolution. Vincent really came through, and we talked to clear everything up. They ended up covering the cost of the parts and shipping next day air which is way more than I expected, and I am very thankful. Regrettably, I can only give four stars based on the initial lack of response. Maybe the initial email I sent didn't go through, but Dave told me on the phone that he gets email notifications of voicemail left. I listened to the message before sending it on Tuesday. The subsequent calls at different times on Wednesday are indicative of failure to answer. I called (732) 212-6261 and pressed 3 to go to parts. I was sent to voicemail every time during business hours. No response was received until Thursday. The bottom line is I got the parts I needed, but it was without initial frustration. This parts department needs to review the gaps in messages coming through, voicemail notifications, and simply having staffing resources available to answer the phone during business hours. Thanks again Vincent for the stellar service. You saved me from having to rent a car for my trip. You're the MVP who came through to knock it out of the park.

    I've been purchasing Ford OEM parts and accessories for years, this domestic supply chain like many…read moreothers warehouse and ship their products the most efficient way possible. I've never stepped inside this brick and mortar location and probably never will but apparently they do process a lot of orders through the ford.com website when it makes sense. I recently received shipments from All American Ford and have had no issues, all the products arrived on time and in good shape along with documentation showing I had purchased and received genuine Ford original equipment parts. I like that I can use my FordPass reward points and choose the shipping options that best suit my needs...

    Atlas Motor Group - usedcardealers - Updated May 2026

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