Deceptive practices at the service center. I received an Email and a mailed flyer advertising a…read morefull synthetic oil change for $94.64. I scheduled an appointment for 1/4/25. When I arrived for the oil change and tire rotation I was told the price was $164.99 plus $39.99 for the tire rotation. I mentioned that the advertised price in my email was under $99 for the oil change and he repeated that the price of an oil change was $164.99 plus $39.99 for the tire rotation. I declined service and left. I emailed both the service manager and the general manager to complain about this incident and neither have responded to my email.

This dealership continues to be sloppy about its commitments. Today my wife dropped off our car…read moreat the appointed time; after waiting an hour and half, it had apparently not been touched, and our representative was out to lunch. The only representative still present had no clue as to when it would actually be serviced. 2023-04-28: I had a good experience with Ciocca Subaru of Ewing after it took over Scott Harvey Subaru, so my wife made an appointment for a checkup with a loaner car at Ciocca Subaru of Flemington. As she pulled into the dealership (not close to us but the way to her lab), she received a text message telling her the promised loaner was not available. She had a choice of waiting 90 minutes for a loaner car to become available, or to wait 90 minutes for reduced service to be completed.

I've been coming to the dealership for the last eight years, and this has consistently been one of…read morethe best dealerships I've ever dealt with, including from other luxury manufacturers. The staff for me has been incredibly accommodating, the prices are reasonable considering the current climate, and for me personally my favourite part of the whole dealership experience is the pick off and drop off service for my Lincoln, but I no longer have to physically go to the dealership.

Absolutely the Worst Customer Service I've Ever Experienced - Stay Far Away…read more I recently brought my 2024 Ford F-150 to Ciocca Ford of Flemington after the A/C completely stopped working during one of the hottest weeks of the year. The truck is less than a year old, has only 11,000 miles, and is a $75,000+ business vehicle I rely on daily. I understood they were busy and waited over a week for my appointment on Friday, July 25th. When I dropped it off, I was told it would only take 4-5 hours to fix. I planned my day and my business operations around that. But four hours passed. Five hours. No updates. Finally, right before closing, I get a call saying the blower motor (yes, in a nearly brand-new truck) is broken and needs to be replaced. I get it -- parts fail. But that's where the excuses stopped making sense and the poor service really began: * I was told the part would arrive Tuesday, July 29th. * I received no updates whatsoever on Tuesday -- nothing to confirm whether the part had arrived, whether the work had begun, or whether there was another delay. * I called repeatedly, left messages, and no one in service picked up or called back. I even had to call the sales department just to get a live human on the phone. * No loaner was offered because this is a Ford. Had I brought in a Lincoln, I would have been eligible to have a loaner. Finally, on Wednesday, I got a call that the truck is ready. When I go to pick it up, I simply ask what exactly was repaired, what the issue was, and the response I get is, "I have no idea." This isn't just bad service -- it's completely unacceptable. For a dealership that sells and services high-end trucks like the F-150, the lack of professionalism, communication, and basic courtesy is astonishing. If you're considering purchasing or servicing a vehicle here, don't. Go to any other Ford dealership where you'll get updates, support, and common respect. Ciocca Ford of Flemington has lost me as a customer for life.

Sharing an update because after all of these years, many oil changes, tire rotations and one open…read morerecall, I still use this Toyota dealership for nearly all of my service requirements. My last review back in 2018 was entirely about purchasing my vehicle, or rather, leasing. Since then, I have purchased it out and am still a big fan of everyone I've needed to work with during my service trips. They are fast and prompt and will usually have appointments available within the week. They don't often take more than an hour, and have a drop off service if you need to go somewhere in town and don't want to wait. I usually do because their waiting room is clean, quiet, has bottled water and decent wifi and spotless bathrooms and all together is a great place to bring my laptop and get some work done. Still a great place to go if you are looking to get a car.

Exactly what I expected from a service department in a dealership. Rude customer service and poor…read moreservice. Drive somewhere else!

Am not sure why the 5 stars review honestly…read more I had to call service several times just to schedule or reschedule an appointment. I didn't give up calling because I really believed that service here would be a great experience. They keep saying there is only one person working in Service and therefore the lack of responsiveness. I scheduled my appointment with this location anyways. I was told the service would only takes 1.5 hours, so I brought my 5 year old daughter with me thinking that with snacks and TV there, it shouldn't be a problem. I was very wrong. They don't have any snacks, not even chips. No beverages other than water and coffee, nothing like what the pictures showed. Then the wait just made the whole experience even worse. We arrived at 10am and it is noon and I was just told another 25-30 minutes. We didn't have breakfast and I thought they have snacks here to hold us over until lunch. There is nothing here and the wait is much longer than what was told us. Misinformed and mislead through their pictures and the service rep. Not happy at all!

As much as I didn't want to accept it, it was time to let go of my old car and get something new…read more As a result I went to carfax to search vehicle options and packages. And in August 2020 Flemington had the car and the package that I was looking for. I initially tried to negotiate pricing over the phone to reduce my time in in the sales office due to Covid-19 they weren't as flexible. In person works a bit better. Once going to the sales office I worked with Michael. As I expressed that I knew what I wanted, Michael had the vehicle ready upon my arrival for a test drive. I drove it for 20 min and decided I would purchase this car. With a bit more negotiation, we landed on the sales price of the vehicle and trade in value of my previous car. I believe this was the fastest car sale that I've ever done. I would recommend researching car values on carfax or Kelly blue book before going in because it can save you thousands of dollars from their in person list prices! I'm happy with my purchase!

I can't speak to the service department here (as I'm always a bit skeptical about dealership work),…read morebut I had an excellent experience purchasing a used Rogue at this location last Summer. When I saw the poor reviews here, I had to share my (long overdue) praise. Phillip Dequina helped us with a listing I found online. He was kind, patient, transparent, and genuinely helpful. He was super knowledgeable about the car and took us on multiple test drives without any pressure. He answered every question clearly and was honest about pricing, vehicle history, and our options. He felt like a real person focused on solving our problem, not a stereotypical pushy salesman. I would definitely go back to him for my next purchase . Worth mentioning that we live near Newark so lots of dealerships close by. After visiting several of them, and experiencing their high-pressure sales tactics, we were ready to skip buying a car altogether. I read that Fred Beans was a reputable dealership, so I decided to drive over an hour to test drive cars there. It was totally worth it. Thank you Phillip and Fred Beans for making the car-buying process feel almost normal.

Received a bill of sale from the GM Karran on Tuesday, paid a deposit and kept consistent…read morecommunication through both text and phone call to salespeople and managers as to when the check would arrive later that same week. Come to find out a day before I had planned to pick the car up that it was already sold that morning. I will be following up with New Jersey Division of consumer affairs, Fred Beans Corporate, the BBB, and the Attorney General.

This business closed at least seven years ago. It is long gone…read more I was unable to edit the business information: the business category didn't work on the webpage I have nothing more to say about this business, but it doesn't seem to be able to post a review.

Your appointment may or may not be honored…read more My problem with this dealership is that I don't know if my appointment will be honored or not. I was at the dealership in early March and made an appointment to come back a few weeks later for a specific issue and no problem. Made another appointment 8 months in advanced and called 3 days before to confirm , showed up 15-minutes early and my appointment was no where to be found The guy working was nice but their scheduling system is not to be trusted and wondering if an appointment will be honored is not an optimal business model not is it an establishment that I want to go to Do better

Shady Dealership with Unethical Practices!…read more If you're considering buying a car here, read every single line of your paperwork - they will sneak in warranties and "extras" you didn't ask for, hoping you won't notice until it's too late. It's a classic bait-and-switch operation; they'll play nice on the lot but will try to jack up the financing with add-ons you never agreed to. Watch out for their "missed signature" trick, where they'll have you sign multiple times under the guise of needing to finalize paperwork, only in an effort to try and change the numbers to squeeze every dollar possible from you. To make matters worse, my salesman was terminated over some vague "he said, she said" excuse before I even got my first bill. Rather than investing in and mentoring young employees, they exploit them, showing a lack of integrity across the board. This dealership seems far more interested in taking advantage of people than building a solid, honest team. Save yourself the headache and look for a dealership with transparent, fair practices. This place is nothing but trouble. Avoid it at all costs.

I had the pleasure to work with Sal Cannella, the Service Manager at the Flemington Fred Beans…read moreHyundai Dealership in August of 2025. A short while after I purchased a 2022 Tucson from a different dealership, I noticed oil on my driveway. The amount of oil inceased. The dealership from which I purchased the car advised me to take it to a Hyundai dealership for repairs. What started out as a minor repair turned out to be a major problem; but Sal saved the day. He worked with his mechanic to repair the oil pan that was leaking. The car has been running well ever since. I am one satisfied customer because of the excellent service from Sal and his team. He's the best!

Horrible experience with this place. Paid extra money for an extended warranty, bumper to bumper…read more Then they lie and say the issue isn't covered so they can put more of your money in their pocket. I guess all the houses and fancy cars Fred has just isn't enough. He's got to bury every consumer he can into the ground to get another dollar in his pocket.

Don't go here . Apparently the mechanic hasn't paid rent to the owner . I went to drop by car and…read morewas verbally accosted by the landlord owner who threatened to tow my car away . You run the risk of getting in between a landlord tenant dispute at this place

Nice ass dudes, changed my oil and filters with no upsell no bullshit. Highly recommend.read more

Made appointment a week in advance for oil change and tire rotation so I could schedule out of work…read moretime. Arrived early for 8am appointment but they allowed 4 walk-in repairs ahead of me and told me we are more than 30 minutes late. So I would have to wait about 2 hrs at that point if lucky. I'm ok if busy but if you make an appointment respect your customer and take them at that time or just don't take the appointment. Very disappointing.

From the owner: Ciocca Cadillac of Flemington — Located at 211 US Highway 202 in Flemington, NJ, our dealership is…read moreyour trusted destination for luxury vehicle sales, expert service and genuine OEM parts. Whether you’re exploring our comprehensive inventory of new Cadillac models—like the XT4, XT5, XT6, Escalade or LYRIQ—or seeking a quality certified pre-owned vehicle, our team is dedicated to delivering a seamless, no-pressure experience. Beyond sales, our Service Center is staffed by factory-trained technicians who work with precision and genuine parts to keep your Cadillac performing at its best.