WARNING: DOCUMENT EVERYTHING! HAVE DATES, TIMES, AND RECORDS OF EVERYTHING THEY SAY AND HAVE YOU SIGN. COMMUNICATE IN EMAILS. DO NOT LET THEM FILL OUT PAPERWORK WITHOUT BEING PRESENT AND CHECK EVERYTHING. TAKE PICTURES AND NOTES. Dishonest dealer.
As a healthcare provider who is always serving my community and giving to others and giving my best always, I'm shocked that a dealership that also went through the same losses as it's community would do what they are doing.
I purchased a slate gray 2021 Chevrolet Bolt EV LT from Bridgewater Chevrolet on July 26th, 2021. My salesman was Jim who I found very kind and helpful. Everything was great until I received a phone call from Eric on August 6, 2021, at 4:20 pm telling me my plates were in, but that there has been a mess up and that the VIN was put in wrong and that the VIN registered to my plates was a black car, but that it is an easy fix and that they can either fix the paperwork or bring back the gray car and leave with the black one with nothing to do. I told him I would want to keep the gray car and that I would come in the next day to get everything corrected later in the evening because I had an event in the morning and he said see you then.
Knowing how long car stuff takes, I missed the event to take care of the car situation as soon as they opened and when I went to meet up with Jim, he told me wasn't expecting me so soon and on his desk was the keys to the black Chevy Bolt and he handed the keys to a gentleman who proceeded to bring the car around to try and get me to look at it and take it home. I never said I wanted the black car. I repeatedly reminded them that I purchased the gray car and I wanted the gray car and to fix the simple mistake they made. A guy who appeared to be the sales manager kept trying to get me to take the black car, even offered to pay 3 car payments and explained that I could just drive off with the black car and that to keep me in the gray car, they would have to go through all this work with rebates and stuff and they aren't sure how it would go. Not my fault, I stayed stern that I wanted the gray car that I drove off the lot on the original date of purchase. After a few hours of this and many tactics to try and get me into the black car, I looked at this guy and I said, "I noticed both cars are still listed on the website, correct VINs and all. I bet someone is interested in my car. Also, the insurance information and the DMV information do not match and I simply cannot just drive off this lot as it is illegal," and suddenly tunes changed and my paperwork was being fixed. A good bait and switch kind of tactic. I left that day with the slate gray car.
On September 2, 2021, my car was totaled by Hurricane Ida. The insurance company paid off GM Financial at the beginning of October 2021 in full. No GAP claim was filed and no claims or warranties were used. GM Financial told me I need to go to the dealership with proof of payoff and total loss to cancel the warranties. I came in to Bridgewater Chevrolet to sign the documents for termination of the warranties on October 19, 2021 and Jim took copies of the proof of Total Loss in an email that he received and then took all the incomplete signed documents back to someone who would handle the matter. He told me not to worry about filling it out at the time because the dealership handles it, however, now I know it was Chris, who filled out the paperwork wrong and signed it for 10/20/2021 as a customer request, when it should have been checked as a Total Loss and dated for 9/2/2021, which I confirmed with Smart Auto Care and GM Financial.
Long story short, my documents were filled out incorrectly, false information put on there, handwriting on there that wasn't mine in places it should've been, and I was told there was nothing they could do. I had to take matters into my own hands and send multiple emails and make many calls to GM Financial, Chevrolet, and the warranty company, and open cases to get this matter cared for. Hoping for the best.
I will never understand why it is so hard to do the right thing and I pray that this hasn't happened to anybody else.
Based on my experience here, I will never buy a GM product again, never recommend GM, never recommend Bridgewater Chevy, and will spread the word about that. read more