Just chatted with April about a car listed for sale. After asking if there was any room to negotiate she started to play games. First asking about the other dealers price of a similar car and then raising the price of the car by several thousands of dollars saying that I was losing out on the financing discount as I was paying cash. Shady dealer for sure. Definitely go somewhere else! read more

Terrible service Especially management position They listed Subaru online for $ 2000 less We drove 2 hours They said the price is not valid it is a third party price and added additional $ 1895 certification fees in My understanding while pucha a car from Subaru why do I need a certification fee sir is not a third party terrible experience read more

JANA in the service department is a PRO She is ALWAYS accommodating and goes above and beyond read more

I had a very disappointing experience at Victory Subaru due to misleading communication and a complete lack of accountability from management. Prior to visiting the dealership, I was communicating via text with Amanda Jannone, who told me they could get approximately $23,500 for my vehicle. On the afternoon of my visit, she even stated she could try to get me an additional $500. Based on those representations, I made the trip to the dealership. Once I arrived, the offer presented to me was lower than what was discussed. I was then told by Nicholas Rogers that it is common practice for them to make an initial offer remotely, and once customers come in, they usually find issues with the vehicle to bring the price down. This was very concerning to hear. I asked to speak with the sales manager and was introduced to Nick Cisco. He stated that the lower number was their best and final offer. I explained the prior text messages from Amanda and repeated what Nicholas had told me. When questioned, I showed the actual text messages and asked Nicholas to confirm his statements directly in front of the manager, which he did. Nicholas clearly stated that when clients come in, the goal is to maximize the price for the dealership, meaning obtaining the car for the lowest price possible. I made it clear that while I understand a dealership not wanting to pay more than they are comfortable with, the issue here was the misleading communication used to get customers in the door. I asked the sales manager if he would take responsibility for what his team communicated. His response was that he did not have to accept responsibility, and he ended the conversation abruptly without even offering an apology. This experience was concerning not because we could not agree on a price, but because of how information was manipulated and how leadership handled it when confronted. When management refuses to take responsibility for their team or acknowledge a mistake, it says a lot about how customers are treated. Based on this experience, I would not feel comfortable referring friends or family to this dealership. read more

Brought my car to Victory Subaru for a known battery drain issue. I warned them it was a common problem and even cited an official Subaru bulletin, but they refused to follow it. Their "fix" didn't solve anything, and now they hide behind an expired warranty. The original work was clearly insufficient -- disappointing and unprofessional that they won't stand by their own service. read more

Somehow, though I was initially hesitant to even give them a try, I got my 3rd Subaru from this dealership. TOTALLY DIFFERENT experience. New management, absolutely different vibe--all for the better. Every single person I dealt with from start to finish was great; a square-dealer who did not waste my time or money. I am finally 100% satisfied with this dealership, and, should I go for a 4th Subaru (likely), I'll go straight to Victory. None of the same Service personnel that I used to deal with are still there, but the new ones--every bit as wonderful! I don't know what it is. They obviously take service very seriously, and it's memorably good. They kept the baby with the new bathwater. read more

I can't remember ever being so pissed at any business in real time. Here we were minutes from stroking a fairly large check for a '23 Subaru Legacy when the final paperwork arrives with an undisclosed $1,700 fee for pre-delivery "reconditioning" of the vehicle heretofore never even discussed let alone, agreed to. I believe my exact words were "WTF is this?" Oh, Oh, stammered Willie Loman... that's just a charge we put on every vehicle... It was in the internet ad (it wasn't.) if it were, I wouldn't be sitting here and would be giving my business to an ethical and transparent dealer. Besides, should I take solace in the fact that you screw every customer and don't reserve that privilege just for me. Preparing vehicles for sale is the dealers cost of doing business. Realistically, how much "reconditioning" is really necessary on a virtually new vehicle with six thousand miles. This is nothing but a pure profit grab that is indicative of a dealer still pining for the days of pandemic market adjustments where money for nothing was the rule not the exception. After my final bull___t, we just left but not before some backroom jackal offered to split the fee with us. So, I should just negotiate against myself and tacitly condone your unethical business practices. One final BS and a middle finger for old times sake. Yeah, I'm talking to you Willie Loman. Zero stars for Victory Subaru of Somerset, New Jersey. Buyer beware. read more

I have a 2018 Subaru Legacy 2.5I Limited. Vehicle presently has 55,000 miles. I bring my vehicle for service, check ups, or maintenance. I recently brought it in for its 6 month oil change & tire rotation. A couple of days before my service, I noticed my A/C unit was blowing warm air. When I arrived for the service, I brought it to the attention of the service advisor, who updated the system with that information. I was quoted what the charge would be for that item. I was asked if there was any other additions to the oil change service. I indicated no, and the summary of the items to be worked on, was printed out for my approval. I went to the waiting area, and about an hour passed, when service advisor approached me to explain what the mechanic had found about the warm air blowing from the A/C unit. I was told I had not placed the A/C unit to the correct setting. I was then told as the A/C was operating without problem, I would not be charged for the check up. The Oil Change was completed shortly thereafter. I was presented with the invoice, and settled. I will note, I was provided with a video of the overall pre-check of the auto, with a couple of items recommended at my next service. At the end, I was also provided a complimentary vehicle wash. I will add, I always bring my vehicle to Victory Subaru. I have not had any complaints with any of the service advisors, the Manager is respectful, and will always confirm everything is satisfactory. read more

This review is for the service department exclusively. I was so nervous to go to a new dealer and was worried about getting ripped off. Normally I go to a different Subaru dealer but they're 35 minutes away. Out of nowhere I got a check engine light on my car and I was concerned about driving it to my regular place. My regular dealer couldn't see me for a few days. I contacted Victory because they're super close by and they fit me in the next day. The service manager Jana was excellent. She was patient and explained everything thoroughly. Victory even caught some things that my previous dealer should have done or told me about and never did. She went above and beyond to try to get me in the best situation possible. I ended up having to leave my car there because a part had to be ordered and I was panicking because I was starting a new job that week. She managed to get me a loaner vehicle, a brand new 2022 Forester (that I fell in love with) while the part got ordered. She only charged me for one visit and one extended warranty claim instead of two (which is what she said she normally has to do). When I had questions about repairs, she went to my car and took pictures to show me what needed to be done. I spoke to my neighbor a former mechanic and made sure all the repairs were legitimate and needed. My car ended up being done a day early too. Even though I was sad to give up the loaner, I was thrilled to have my car back. I feel I was charged reasonable prices compared to Subaru dealerships and they did a great job. The bonus exterior car wash is a nice touch. I'll probably come back here again. Something to note: if you come in and get diagnostics and DONT get a repair, they charge you a diagnostic fee. If you get service done with them, the diagnostic fee is waived. read more

Victory Subaru - Loaner vehicle! - Auto Repair Near Me - Somerset, New Jersey

I was on a road trip on my way to the Philadelphia area and about 3 hours out my check engine light came on along with the eyesight system going offline. I stopped for the night and searched for a Subaru dealership in the area. There were three to choose from. Victory Subaru strongly mentioned their service and parts departments so I chose that one to go to in the morning. It was a half an hour away and I was hoping that I chose correctly and that my car would get me there without serious repercussions. I drove into the service bay with no appointment and related my tale of woe. The service tech who greeted me was very reassuring and took me right up to a service advisor, Michael. Michael understood my need to be in Philadelphia the next day and assured me that if they had the necessary parts they would get me back on the road that day. I was so relieved that they were right on top of it and willing to help me immediately. The problem was a faulty thermostat module and around 3 hours later I was on the road again. I am so appreciate that they understood the dire straits I was in and didn't blow me off with " Sorry, our schedule is full today. " Everyone I dealt with was so kind, helpful, and reassuring. I hope they know how much I appreciate their wonderful service. SERVICE DEPARTMENT HIGHLY RECOMMENDED!!! read more

subpar they will tell you you need 3 tires knowing if you get four you will qualify for mfg rebate---go to your local mechanic they send a video of worker pointing items needed--questionable and cust serv rep was snippy,,,,lllmissing annmary who used to work there read more

My wife and I recently purchased a used "certified" 2021 Subaru Crosstrek with very low mileage from this dealership. After doing some basic research online, we did not find anything overly concerning about this dealership. The initial experience was good but quickly went sour when we found out that we were not sold a vehicle that was certified by Subaru, but yet was certified by Victory thru a 3rd party. This was not discovered until a few weeks AFTER the purchase when we tried to follow-up on some of the perks we should have gotten as part of Subaru's Certified Pre-owned Vehicle program. I have purchased many certified pre-owned vehicles in my life and never experienced a situation where the vehicle was NOT certified by the manufacturer. I didn't even know such a sales tactic would exist. We strongly feel that this dealership used a "bait and switch" tactic on us because at no point during the sales process was this important difference ever clearly made or explained to us. Key Points of Concern: 1. Misleading Certification Claims: The dealership advertised the vehicle as a "Certified Pre-Owned Subaru," but the certification is provided by a third-party warranty company, not Subaru the manufacturer. This critical and very important distinction was buried in fine print within the sales paperwork. 2. Certification Fees: We were charged an additional $1695 "reconditioning fee" and for vehicle prep, which we were told could not be waived because this was the cost to have the vehicle "certified as pre-owned." 3. Lack of Documentation: Despite promises, we did not receive the proper 152-point inspection report or the vehicle's service records until almost a month after the initial purchase. This was AFTER receiving INCORRECT reports for the wrong vehicle twice! 4. Poor Customer Service: We dealt with unfulfilled promises, a lack of response to most of our follow-up inquiries, and unprofessional and argumentative behavior from sales personnel, including delays in providing the requested documentation. 5. We even had to resort to contacting Subaru Corporate Customer Service to issue a complaint against this dealership. I have to give 5 stars to Subaru Customer service who sympathized with our situation and took care of us to some extent, at least offering one of the perks we were supposed to get as part of the Subaru Certified Pre-Owned Vehicle program. I am very disappointed in how Victory Subaru handled this whole situation and would urge others to do your due diligence, question everything, and read every single word of every document they have you sign before committing to a final purchase with this dealership. read more

I bought my used Mazda 3 here. It was listed as 13k which was reasonable for a 5 year old car, however the car came with some dents and dings (not an issue for me) yet they raised the price to 16k without a warranty on the car when I came in to look at the vehicle. I had to bring my uncle (I am a female) for them to lower the price to 14k (still no warranty). The car runs fine no issues so far except they never got my plates until I was driving illegally with expired temp tags and also they never gave me a lug key for this car which I'm currently ordering. Overall my experience was "ok". I do have a car that runs fine and has yet to die on me so I guess I'm not entirely screwed. read more

Dealer advertised Car for 32,495 Sticker on window was 32,495. Sit down with the sales person for a good deal,and they come back with a price of 35,000 + with my trade in?? They they try to tell me it's a different car? same car same milage same color. Not worth the trip there! I wouldn't recommend this dealer to anyone. Low prices on website then massive fees added on to price. STAY AWAY! read more

I love how the owner is very active on here replying to our customers' reviews. I will try to describe my experience objectively and see how the owner responds. FYI, I had zero interaction with the "owner" throughout my time at the dealership and on the phone the next day. Logically his perspective on the whole thing will be based on his own guys' description. I was first greeted by Amanda Jannone from online sales. She was just great. I then met up with Isaiah Katallage. He's a great sales person and very welcoming. He puts no pressure on me when we were test driving the cars. I was pretty much settled on the Ascent because of the size and I was presented with a quote sheet. I know Victory Subaru is proud of their lifetime warranty but unfortunately it does not apply on used cars. They were charging a Pre Delivery Recon fee of $1700, and when asked about why do you charge this, they told me this is essentially what gave me factory warranty plus the 7 year/100K miles powertrain warranty as well. However, Victory Subaru was the only dealer among other Subaru dealers I've shopped around that charged this fee. Since I was only looking for '22 models with low mileages, they all have the same warranty, but none of them charge the $1700 for it. I was told the next day by him that no matter what dealer you go, you will be charged with this amount but realistically you guys are the only one charging this. I told Isaiah the asking price on this car is already 2K higher than the other Ascent I saw, plus the $1700 fee, it's almost 4 grand more expensive. Then I was greeted by Chris Sisco, the Sales Manager. He INSISTED that they were only profiting $193 from this car. He was very precise about the number, one hundred and ninety three dollars. I told him about my number that would make me sign the deal right there, $39K. They wouldn't budge a cent on the price. I then told them to meet me in the middle, $40K. He still wouldn't budge a cent. The asking price was $41,995 at the time. It was a shame since I really liked the pearl white paint. When I checked the webpage I had open on my desktop after I got back, this particular ascent was marked at $41,750. So what happened to the $193 profit that you guys are MERELY getting. When whomever decided to lower the price to $41,750, Chris simply had no idea, and he wouldn't budge a single cent while insisting on $193 is your total profit. The next day I got a call from Isaiah asking me whether there is a number that I can sign the deal. I said $40K but I don't know why are you still charging the $1700 fee. I know every single dealership will be different but no matter the reason you are charging this, it's just another $1700 I don't need to spend, since I am only looking for CPOs. I missed two or three consecutive calls from him that morning since I was at work. Then when I called him back I was told they are willing to give me a $1700 discount on the car but the $1700 has to be charged no matter what. I was then reached by one of their sales manager. Unfortunately I forgot his name but he was very professional throughout our communication. I was given the final quote, which stays the same, plus a super expensive doc fee and non tax fees compared to other subaru dealership. They were charging $799 for doc fee and $418.50 for non tax fees, which were literally twice than most other Subaru dealers were charging. I told both him and Isaiah no.Then the final words from Isaiah, quoting verbatim here, were "All I can say to you was good luck," with a hint of frustration. That concluded my whole experience with them. This dealership overcharges you for the same CPOs you can get at other place. And if you are shopping for used cars, say goodbye to the lifetime warranty they are immensely proud of. read more

Victory Subaru - Auto Repair Near Me - Somerset, New Jersey

Horrible service. IF YOU WANT TO KILL YOUR ENTIRE DAY FOR AN OIL CHANGE, THIS IS A DEALERSHIP FOR YOU! I went for an oil change that took 3 hours. I called ahead to ask if they were busy, and they said no. On top of that, the dealership stripped two of my wheel nuts and hub bolts. The dealership used an air gun to put them back on and broke them. Using an air gun to take them off is fine, but you need to put them back with hand tools and torque them properly. I explained this to Michael Sasso, my service advisor, but he charged me for the parts. You guys are liable for the damage done to my car under your possession. read more

Great Salesman Ivan Sanchez. Great Subaru Forester. Great managers. Great Finance Guy Bilal, Great general manager Chris Sisco. Great Dealership. Great Great Great. What can I say. This dealership has sold my family 3 subarus in the last 5 years. They don't play around. They tell you what they are selling you and give you many finance options available. I financed my car and came away one satisfied customer with a brand new Subaru Forester. Awesome car. I drove it to work and back home and it drives like a dream. By the way the service department is top notch also. I have been there and they don't jack up the prices and try to upsell you service you don't need. read more

Victory Subaru - Auto Repair Near Me - Somerset, New Jersey

Had the pleasure work do business here and I'm glad I got the car of my dreams and im thankful for Constantine for helping get the car read more

Victory Subaru - Auto Repair Near Me - Somerset, New Jersey

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Received the attached response from the dealership which only strengthens my case and original impression. I never once disputed the reason why I was not able to get my car that day. What I argued is that the way the situation unfolded was entirely mishandled by the dealership. Their lack of organization and timeliness in getting approval from the bank wasted me weeks of my time and the way in which they "broke the news" was humiliating and rude. They came across extremely condescending, unhelpful, and displayed zero empathy. They indicate that the deal they offered me was only $1.30 extra per day. I do not feel like going through the math to determine if that's accurate or not, nor do I really care because the point is that they offered me a finance plan for longer terms than I wanted the car for (72 months), for $80 extra per month ($480) on a $26,000 sedan... original lease offer was $400 per month for 3 years. The dealership's complete tone deaf response does not take into account the additional monthly hardship that their "generous" deal would pose for a working class customer and it was not the original offer they promised. If they were unsure they should have conferred with the bank ahead of time. I am sure that this could not have taken more than a few minutes. They decide to put their focus on the bank not approving my deal rather than on their poor management of the situation - again their only interest is money. It's nice to poke fun at other people's hardship as long as it makes you look good. Sadly for them it only makes them look worse. Good riddance! read more

Victory Subaru - Auto Repair Near Me - Somerset, New Jersey

Had a scheduled oil change at Subaru and I arrived promptly on time to learn they changed their process where someone now greets you at the door to take your key and leads you to a room full of people and tells you to wait and someone will call your name. After 10 minutes of watching 3 employees sit around and BS I heard my name called and I walked up to a counter where a woman looked at me and said "oh I was just getting to your paperwork please have a seat". I told her I had somewhere to be and asked what else needed to be completed before I left and her tone changed and she got rude and told me to have a seat and she'll call my name when she's ready .. which is weird because if she has my paperwork and she's working on it why do I need to go and have another seat? It's almost been 10 minutes at this point--while many of the employees were standing around doing nothing. So I went to go sit down again but then realized that this place charges entirely too much money to be late and rude on top of it. I took my keys and left. This place is right around the corner from me and very convenient but no reason to deal with that kind of attitude. read more

I'm about 80 miles from there, but I drove the distance to go to Victory Subaru. Their prices on used cars definitely beat the Subaru dealers in my area of New York by a couple thousand dollars. Ended up ordering a new Crosstrek Wilderness-as the Forester Wilderness feels too large; after driving Hyundai Accents since 1997. For the price, you get a lot of great features and off-road/snow capability for your money. Also, I REALLY appreciate my salesman, Jon Sisco's SUGGESTIONS versus hard sell of financing through the dealership. I have had terrible experiences with OTHER dealerships in the past, with regard to financing. (Like being bait in a shark tank). Going through my credit union this time. So far-great experience! Will update in the future. read more

Dealing with Victory Subaru continues to be a nightmare. This review is directed at the service department. I had a confirmed 7:30 appointment this morning for a routine checkup for my Crosstrek. I dropped the car off the night before. I never received a text or a phone call about the status of my car's service. I came in at 3:00 pm to retrieve my car. It had't been touched at all! The service manager, very arrogant, informed me that they were so busy that they hadn't yet seen my car!! The car was here for almost 8 hours with a confirmed appointment and hadn't been serviced! I've never encountered such a dysfunctional and indifferent dealership- please, do yourself a favor and stay away!!! Still waiting for my oil change! read more

So I added my review on google after a horrible experience and it's hidden now. I don't what happened but that review is not visible. After a humiliating experience in person and on the internet. You you considering to go there - think again...please read more

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I had a situation arise after taking my 2023 Crosstrek in for a routine oil service. Due to some confusion on my part with the paperwork I signed. The service department did an additional service procedure that cost over $300.00. Once I explained the reason for mistakenly signing the work order. Ann Mary, the Service Mngr. & Destiny, the service writer were very understanding and professional. They waived the extra cost after the job was completed. This is one of the many reasons I highly recommend this dealership and service department. People like this are hard to come by these days. read more

Insanity unprofessional place. Waited for two hours for a CVT oil change. Furthermore! They don't even know there is tire pressure display for 2019 outback limited. Thanks god I found another place to fix the problem. From my experience I understand why here is only three stars. read more

I just purchased a 2018 Subaru Crosstrek from Victory Subaru. Pleased with the vehicle once the dealer completed a few things necessary to make the sale happen. Our salesperson, Bilal, was very friendly and efficient in his dealings with me and my wife. F & I manager Craig completed the paperwork making our purchase quick and easy. The sales manager Alex was also very pleasant. All in all, our experience at Victory Subaru was very pleasant compared to other dealerships. read more

I had the pleasure of working with Julia. It was one of the best experiences I ever had working with a dealership. She was genuine and was interested in my needs and wants while selecting a new vehicle. She was a great listener and didn't to upsell at every turn which made me very comfortable with making the deal to by a new Subaru. Julia is amazing and the car is pretty nice too. :-) read more

Purchased a Crosstrek from. Bilal last week. I haven't been to a dealership in the last 10 years so I immediately thought "oh boy here we go". Quickly realized this is a nice family owned dealership and NOT an auto-mall type place at all. Bilal was very attentive and after the purchase took me on a tour of the facility and sent me on my way. My wife is planning on coming in at the end of the summer when her lease is up. She likes my new Subaru that much. 10/10 read more

Overchange you for parts, labor. Bloodsuckers. I guess this is why you should do your research on Yelp before going to a place, instead of trusting fake google reviews. My girlfriend went there on 12/21/20 for a tire pressure light problem. She has a 2009 used legacy. First, they tried to bullshit her about this $900 tire set that is clearly overpriced which they can get a commission from. I talked her out of it in text. But then they overcharged her $288, which $120 in labor, and did not solve the problem. The tire pressure light is still up after two days. The service advisor Alan Dibella #3423 even put in a made-up address on the service report. This dealership is corrupted top through bottom. Don't even bother. read more

Here we go! Single female looking to buy car ... so yes of course I need to work with seven males to understand subtraction. Attempt number one: I was told "well, since you're not really looking to buy, I'm going to put you with my new guy, he just started. Told the "new guy" I was really looking to buy and got switched to another guy ... who set me up to test drive the silver car with the "lease special" it was eh, then I asked about the other car I saw (the white car) MSRP 33k - I test drove it, I liked it, I wanted to talk numbers, Rashid brought Joe over to me - the manager - to talk numbers- not sure where Joe got these numbers from ... maybe Audi? We started at $495 and plummeted to $295 a month after three "no that's too much." (Think game show style) with $3500 down plus my trade in (yes really they thought I would go for that). When I was ready for a break and said I wanted to grab a bite and come back in an hour .. well, that's when Doug came over ... take the car on an extended test drive, what can I do to make you say yes right now - Um, nothing, I'm hungry and I want to make a phone call, I'll be back in an hour. Btw- joe, can I have a print out of the MSRP original and the current selling price the monthly rate of $295 is based off of ? Also what is the money factor for the car? and a breakdown down for my total out of pocket expenses at signing would be helpful please ... Joe wrote down the answers to those questions on paper like an etch an sketch and then when I was asked for the paper I was told "oh no this is ours" wth! As I'm leaving, I notice something odd ... I call back the dealership - The $295 I was quoted based I was quoted was based on the silver car not the white one! Wait, I just spent four hours negotiating the price on a car I didn't want? I negotiated overpaying on a base model??? Thanks but no thanks I'm nice but not a moron. One week later (end of the month) random cold call from their salesman - hi there we notice you were in to buy a car ... wait are you serious ? Okay, let's try this again - I need the MSRP and best sales price for this car with $2500 down. 20 minutes later - would $379 work? I ask - what's the Sale price for that monthly payment ? "You know what it is, you saw it last week." "NOPE! I know what the definition of what psychotic is and I'm not repeating this all over again!!!" Always work off the MSRP don't let them shuffle your money around by focusing on the monthly payment!!! read more

I have purchased a total of 5 vehicles from Victory Subaru over the years and have been very happy with the car buying process at this dealership. The staff are always friendly, knowledgeable and always willing to work with the customer. I want to especially recognize the incredible service rendered by our Sales Consultant Bilal Akmal. It is the second time we have had the pleasure of working with him to purchase our new car. He is extremely professional and respectful of his customers. He goes above and beyond to have the customer walk out of the dealership feeling happy and satisfied with their purchase. I highly recommend Bilal and Victory Subaru to anyone wanting to purchase a vehicle. Craig Buttcher, the Finance Manager was very knowledgeable and excellent to work with as well. Great experience! read more

Aaron was extremely knowledgeable and extra helpful in giving me all the information and support I needed to have a smooth experience buying my now beloved Ascent!! HIGHLY recommend read more

Placed a deposit on a vehicle to hold it until the payoff came from my insurance for my previously totaled car. A week later with cash in hand to purchase vehicle, they tell me it was "accidentally" sold to someone a few days prior. Poor business practices, ended up with another more expensive car since I had been without a car for a month by that point, definitely would not recommend. read more

My wife and I came here a few weeks ago to look at the Foresters they had in stock. I'm sorry to see that many people have had negative experiences here, but we honestly had nothing but a fantastic experience buying from Victory. Constantine was our sales guy and I really liked how honest and friendly he was. He helped us find a preowned 2022 Subaru with very low mileage on it, and so far the car has been incredible for my family and I. I also appreciated that the staff worked relatively quick considering that we had our 14 month old daughter with us. I can't remember the name of the finance manager who finalized the deal for us, but he was also very nice and straightforward. Big thanks to Constantine, a really nice gentleman who worked very hard to set us up with the right car for our needs. read more

We took my Subaru in for tires and a standard service. Niki, who reviewed the required service information with us, was so informative and professional. She also understood any issues with my car. She gave us an estimate of the cost and the time for the services. Car came back purring and I was not being sold any services that I did not require. Niki and the service department were a delight to work with. Definitely bringing my car back to Victory Subaru. The prices were competitive with any oil change shop or tire company. The customer care was excellent. I had forgotten how wonderful good service is. read more

Typical car dealership. Attempted to pull the ole Bait and switch. I came in with a prequalified loan offer and the sales team refused to use my offer and insisted that they run mine and my fiancé's credit. When they ran our credit they wouldn't give us the loan offers that the banks approved us for the loan... the finance worker refused to tell me the rate. Instead gave me a choice of an older car or a brand new car. When I said no to buying a car for those those reasons stated above they wouldn't let me leave the shop. 1 month later we got a credit denial letter with a group of made up reasons why were denied credit from the dealership. Even though they had rates lined up for me purchase. Steer away from this dealership!!! read more

The customer service ends the minute they cash your check. Before you go here to buy a car please check dealerrater.com and read the negative reviews and the belittling responses from the dealership Tells you all you need to know how they feel about their customers once they walk out the door and the checks are cashed. They will be nice and pleasant when you walk in but you see the real them when you leave read more

Recently purchased an amazing 2017 Subaru Forester XT Touring certified pre-owned at this location and wanted to share my experience. I had been looking for the right pre-owned Forester for weeks and found a beauty on Victory's website. I sent an email Sunday night and got a call back first thing Monday morning. Many of the other dealerships I emailed took days to respond. I took public transportation all the way from Queens , NY and Victory was kind enough to pick me up from the train station. Yes I came all the way from Queens to this dealership and it was well worth the commute. All the Victory staff I dealt with through the test drive, negotiation, paperwork, and closing were fantastic. Special mention to my salesman RJ and manager Dan who got me an incredible deal without resorting to heavy handed sales tactics. They were straight forward and fair throughout. Also shoutouts to Sarah at the front desk, Leo, Doug in Parts and Jameson who all took care of me as well. I will be coming here when I'm ready to buy my next Subaru!!! read more

Victory Subaru - 2017 Subaru Forester XT Touring - Auto Repair Near Me - Somerset, New Jersey

We bought a 2015 Subaru Forester (Fozzie) from another dealership. About 3 months in, we could no longer start the car because brake switch would not tell the car the pedal was being pressed in order to start the car. So we made an appointment with Victory Subaru for 9AM, and get there at 8:45. Tracy was the service rep who handled the appointment. She asked what was going on with the car and having been a mechanic I tell her exactly what is wrong and what is causing the issue. "I don't want to know the problem, I need to know the symptoms", and NOW I start to see why this place gets horrible reviews. So my wife tells her the car will not start, and again Tracy asks for symptoms "is the check engine light on?" Again we explain in detail and now Tracy starts to get annoyed with us. So my wife says the entire dash lights up, and that's what Tracy typed into our work order. Nothing like trying to pad billable hours. So now we hand over our warranty card from Continuous Customer Care (Toyota Motor Corp warranty company) and she looks at it like we just slapped down a wet food stamp from the 70's. She turns to her co-worker and asks her of she has ever seen that before. So you start of with a condescending attitude, now you sit there and try to make like I am looking to get over somehow? Wow, awesome job. But wait it, THERE'S MORE!!! So they get into this song and dance, if we don't get a credit card payment from them you have to pay OUR rates. I said fine, just fix my wife's car and you'll get paid. Around 2:15pm I get a call back from Tracy saying that the repair was covered under the warranty and that the tech had some service suggestions that they could perform before we come to pick up the car. I should do a throttle body and fuel injector cleaning because they are dirty ($249), there's some dirt on my engine air filter ($79) and my cabin filter ($60). I said no thanks I will have that done elsewhere. She said "that's fine, we'll button up your car and your done." So I give them an hour and head down to the dealership and Tracy looks at me and asks "why are you here? Did I tell you to come get your car?" Excuse me? I tell her you said you were done with the work on my car, why would I NOT be here to pick it up? She says we haven't been paid yet so you can't have your car. If you said the repair you performed on my car was APPROVED by the warranty company, that means you submitted an invoice and they said go ahead. Now she says it will take 3 to 6 hours to get a reply back from the warranty company. Its 3:30 and they close at 6. Yeah I don't think so. I leave to hit D&D down the road and I called the warranty company and ask on the status of the claim. They tell me they received the claim at 13:39 hours (1:39PM CST) and they called back 20 minutes later and gave them the payment info. I call the dealership back and Tracy picks up, and I told her I just got off the phone with my warranty company and they said you got paid so what's the hold up? Oh I called you a while ago, your all set. You would think she works for a Maybach dealer and I was bum begging her for a crumb. Between the attitude and the upsell and subsequent run around and lying, I will never set foot in Victory Subaru. Subaru of America should pull the franchise license, treat this "dealership" like you would cancer, excise it and burn it away. read more

As a longtime Toyota owner and respecter of the brand, I naturally first considered buying another one when my 2008 Toyota Highlander with 250K miles needed to be replaced immediately. However, after much research and debate, I decided to consider Subaru, another reputable Japanese brand. Knowing that I needed a comfortable and reliable third-row SUV to accommodate my family, I decided on the Subaru Ascent as my Subie of choice. Fairly new to the brand, the reviews were good, and the safety/tech features were great for the price. As a professional buyer, I wanted to be sure I was making a good decision, so I evaluated the 2021 Subaru Ascent against the 2021 Toyota Highlander, 2021 Volkswagen Atlas and the 2021 Honda Pilot. After a lot of agonizing research and test drives, I was confident that the Subaru was the right choice for me. I would eventually decide on purchasing the Touring trim because I felt like it provided me with everything I wanted and more at an affordable price that was lower than any other car brand at the comparable price/trim. Once I decided on the truck I wanted, the next challenge was locating a trustworthy dealership to purchase the vehicle. As with many things in 2021, inventory on these vehicles was low and demand was high. In my opinion, 2021 was probably not the best year to buy a new/used vehicle, but I didn't have a choice to my current vehicle situation. I called ten Subaru dealerships within a 100 miles radius of my home, checking on inventory, obtaining quotes over the phone and researching customer reviews. My local dealership, Victory Subaru, located on Route 27 in Somerset, NJ was the first to locate a vehicle that met my specifications and needs. Although Victory Subaru wasn't the largest of the Subaru dealerships I contacted, I was drawn to their helpful and non-pressuring sales team and to their complimentary lifetime warranty with the purchase of every new Subaru. I initially started my negotiations with one sales member, who candidly told me there wasn't much wiggle room in the price. Again, as a professional buyer, I understood the current market analysis and probably would have waited to make the purchase had my situation been different. It would take approximately 3 weeks for this vehicle to arrive to the dealership. In the meantime, I was switched to another sales rep after the initial gentlemen abruptly left the dealership. To be honest, this concerned me at first, but as it turned out, the second Sales Consultant, Mr. Bilal Akmals, was a pleasure to work with and honored the pricing of the initial negotiations. Without additional pressure, Bilal presented the additional options and was also willing to give me a fair trade in value for my 2008 Toyota Highlander and even shaved off a few dollars on the purchase of the new vehicle. Due to a limited time constraint, I needed to complete all of the paperwork and sign for the vehicle in less than 1 hour. Bilal was able to make this happen for me. Unfortunately, since I wasn't able to complete the new vehicle tour of the features, Bilal sent me a training video and called me several times after I left the dealership to see if I had any questions. Bilal also set me up with a free trial of the MySubaru Starlink Security Plus subscription after my initial hesitation with the app. I really appreciated this no-pressure customer service. And to top it off, I received a thoughtful and unexpected hand-written thank you card from Ms. Kassandra Van Bree, the Customer Relations Manager, thanking me for my purchase and offering her assistance if I ever needed help. It has now been almost 2 weeks since the purchase of my new 2021 Subaru Ascent Touring from Victory Subaru on September 22, 2021 and I couldn't be happier with the purchase. It's a really comfortable ride and the tech and safety features are amazing. Friends and family members who see the vehicle or ride in it, are also impressed with the purchase. So, after being a longtime Toyota owner, I'm proud to say that I am not part of the Subie family. Subaru's tagline adequately states, "Love. It's what makes a Subaru a Subaru." And I definitely love my new Subaru. So, if you're in the market for a new or used car or truck, do your research, look around, and then stop by Victory Subaru located in Somerset, NJ. Ask for Sales Consultant, Mr. Bilal Akmals, and tell him Steven sent you! Even in a seller's market, I promise you that you won't have buyer's remorse or regret making this purchase. read more