I stopped in without an appointment for them to look at damage done to my car door at a car wash. Gabrielle at the front desk took a look and called in her detailer Sal. Despite being busy they instantly took the time to not only look at the damage but took the car and repaired the damage. My new car of just a few months is now restored to its original beauty and I am beyond happy with the level of customer service and their genuine car. I highly recommend this place! read more

If I could give negative stars, I would. My experience with this body shop was nothing short of a nightmare. The owner, Bern, flat-out refused to provide even an initial estimate unless they completely tore down my leased Jeep. I made it clear I did not authorize a teardown, but he insisted it was "the only way" -- which is simply not true. Against my wishes, they disassembled my vehicle and left me with no choice but to keep it there. This "policy" felt like a deliberate trap to pad labor charges and lock me in. Because of their actions, my Jeep spiraled into a forced total loss situation with insurance, costing me enormous time, stress, and financial fallout. Even my GEICO adjuster was embarrassed for me and horrified when they saw what had been done. After the fact, they admitted this shop has a history of pulling the same stunt with other customers -- but because of legal restrictions on "steering," they couldn't warn me or recommend a different body shop up front. That says it all: the insurance company knows this place is a problem but can't say it outright. On top of that, communication was evasive and unprofessional. Bern gave me the run-around at every step, never owning up to the fact that I never authorized what they did. He showed zero concern for the fact this was a leased vehicle, where OEM parts and proper handling are non-negotiable. This shop operates on shady tactics, not customer service. They prey on people who don't know the process, then hide behind excuses once the damage is done. If you value your car, your money, or your sanity, avoid this place at all costs. There are reputable Hyundai-certified and OEM-recognized shops in NJ that don't rely on manipulation to get business. read more

I'd used them years ago, so I called because I needed help with an unfortunate incident that happened when my car was in a parking lot. I called and stopped in the next day and was very impressed because my car was fixed right then and there, and the very nice young man wouldn't take any money - total win-win! I would surely recommend them. read more

For a small smudge on the bumper, it shouldn't have taken 20 days to get my car back. Did they build the bill somehow? I don't know. I heard nothing the first week despite waiting two weeks for an appointment. After I made some noise, Berns was very attentive. The end result was good. read more

I will never go there or recommend them to anyone. My mom went there for an estimate after she had been t-boned by another car. Bernabe basically told her that they are too high end for her, didn't do the estimate and sent her on her way. That's how you treat a 75 yr old woman?? Terrible treatment, my mom is so upset. She even tried to call him back and her calls were dodged. She used the last of her paid time off for that appointment, all for nothing. Disgusted is an understatement. read more

Something we are not too proud of, this is the third time we've been to Bridgewater collision repair. It's kindof like the gift that keeps on giving. The service is consistent. They are very prompt and very professional and their work is perfection. I would highly recommend using Bridgewater collision repair as they are my go to spot some minor fender bender's to major wrecks. Make sure you ask for Berns. read more

Bridgewater Collision Repair - 2019 GMC Sierra - Auto Repair Near Me - Bridgewater, New Jersey

On November 2 2022 a chipmunk went into my engine and decided to chew the bag of insulation over my front wheel well. I know it was a chipmunk because my neighbor was looking at it with me and we opened the hood and while banging on the wheel well the chipmunk jump out of the top of the engine compartment. When I opened the driver side door all the chewed stuffing came falling out to the ground. Called my insurance company and said to take it to Bridgewater Collision to have it looked at. They told me to stop by the next day so they could take pictures. They also said to file a claim with my insurance because the would have to remove the bumper and side panel to replace the insulation so I did. Got a text from them to drop off my car on November 15. Went to drop it off and was told by some woman that I was there for an estimate. I told her I thought she was wrong. Anyway, the man that helped me told me the part wasn't in yet and they would be in touch soon. Got a call a week later to come in to sign papers and ask that guy when is it going to be repaired, he looked in his computer and said I was scheduled for December 9, I asked if the part was in and he stated yes. I called to confirm on December 8 and was told that he never said December 9. That was a blatant lie. Then he said I have you scheduled for January 23. Called on January 20th to confirm for the 23 and was told by that woman that my date was not the 23 but rather the 26. Said ok and hung up. Called my insurance company and cancelled the claim because I was done being lied too and no longer trusted them to do the repair. DON'T go there for any repairs! Totally unprofessional and will lie and lie! Took my car to Britland in Bridgewater yesterday 2-7 at 8 am and picked it up this morning 2-8 the car was completely finished in one day. Also paid cash because the price was way less than my comprehensive deductible. That was not the case with Bridgewater Collision! Don't write many reviews, and this one is really way longer than I care to type out but felt the consumers need to know of the really bad service I received read more

I got into a minor fender bender the other day and I brought my car into the shop to get a quote. This was my first time ever being in any sort of accident or collision with another vehicle so wasn't really sure what to expect. The guys at Bridgewater Collision Repair helped me the second I pulled into the parking lot. They were so friendly and right away were able to fix what was needed within minutes. They were so so nice and I couldn't recommend them more!! read more

This is my second review for Bridgewater Collision Repair, for my cars sake i wish it wasn't!! LOL, But what can you do! Im the girl with the beautiful Audi RS7, thats totally my baby and i am so careful with that car!! My first accident in May was a hit and run side swipe and they fixed my car back to show room floor perfection!!! As my bad luck continues i was sitting at a red light when a Mac Truck rolls out of a Wendys Parking lot onto the highway and into my car again!!! Second accident in 6 months, that i was at a dead stop doing nothing wrong!! But not my fault doesn't matter, My car got smacked up again! This time passenger side rear panel, so can't replace that, they had to weld it out!! Took a few weeks but i got my car back yesterday and once again i was impressed beyond all belief!!! This shop cares how happy you are, they are excited to see you get your car back in all its Glory!!! Every person thats works there is top of their game at what they do, they are such an impressive crew!!!! Berns Rocha helped me through the whole process once again, even helping me w my rental car!! He always goes above and beyond and the communication on the progress of you car is phenomenal, you are kept up to date every step of the way!! Also the owner Glenn was there both times i picked up my vehicle and came over and chatted with me and made sure everything was up tp par, well actually beyond par, i should say perfection!! He thanked me for trusting them with my vehicle once again for the repairs, i was so blown away he thanked me!!! I was busy thanking them!! And i wouldn't go anywhere else ever after the job they did the first time! Please, you couldn't pry me away from them as a customer, i am truly a customer for life!!! I hope i don't need to use them often!!! hahaha!! But its a wonderful feeling to know they are there and your car will be perfect every time!!!! Thank you again Bridgewater Collision Repair, Rachael Anzivino read more

Bridgewater Collision Repair - Owner of RS7 - Auto Repair Near Me - Bridgewater, New Jersey

These guys couldn't even get their act together long enough to schedule appointment. After 1.5 weeks of struggling with them they told me didn't have record of my appointment which I made last week. This kind of confusion and other poor reviews led to to another shop. read more

This is my second time I brought my car into Bridgewater Collision. Excellent body work on my car. Very Professional . The repair was quick and high quality. If I need body work again I will most definitely return for a third time. Contact Bern, Office Manager Highly recommend this business . read more

Came in to get an estimate on some car damage. Appreciated that Bern took the time to explain the issue, some basics about my car, and options. Talked to me as a regular person (he didn't treat me differently because I'm female). Really liked that. And he even went the extra mile on solutioning. I hope to never have to go back to Bridgewater Collision, but if I need a repair, this will be the first place I go to. read more

I recently took my honda here. My family has been patrons for a very long time and Bridgewater Collision Repair has been so generous over the years. The people who work here so willing to and professional. Someone tried to break into my car with a crowbar and BCR really worked with me and make the door close and look like nothing had happened. I was in such a bind too and they took me right in day of (it was very quick) and got the job done. So happy to have these people close by. I definitely recommend taking your car here. They do great business and will make sure you get what you need. Thank you BCR! read more

I have on two occasions needed collision work done on our vehicles( Audi Q7 & MB GLE ) and the quality of work and professionalism exceeded all expectations. The entire staff works with glove in hand precision. read more

Do not, I repeat, do not bring your car to this auto body shop. My insurance company referred me. They started work on the car without my authorization. In fact, they signed my name on the authorization form. I don't write many reviews but I feel strongly these guys should have been much more sorry than they were. I pulled outt the car and went elsewhere,. The manager said, well, we know people want their cars back fast. Yeah, but only when we give them the green light. Stay away. read more

I am an Allstate Agent in Bridgewater and have had many hundreds of customers have their cars repaired at Bridgewater Collision over the last 10 years. They are a top-notch repair shop and I have received RAVES from my customers over the years. Marie and Alan make the repair process smooth and pain free. They will coordinate getting the local Enterprise office in Raritan to pick up customers and have the rental cars returned. I've personally had 5 vehicles repaired at Bridgewater Collision and I have to say that these negative reviews are not the norm at all. They repaired a Audi, BMW, Ford, VW and Lexus making them all look just like the damage never happened at all. In the last 10 years and many hundreds of customers repaired at Bridgewater Collision, I may have had a handful of complaints about the shop, but never about the quality and professionalism of their repair work. The negative ones I recall were about length of repair and in each one of those cases it was due to standard parts delays or after SuperStorm Sandy when all repair shops were pushed beyond capacity due to the large amount of damaged cars. I highly recommend this shop to customers, friends and family. read more

Outstanding experience! I was hit while standing in traffic and needed auto body work done to my car. It was the other driver's fault so his insurance picked up the whole bill. The problem was that the insurance company wanted to put after market parts on my brand new 2020 Lexus instead of genuine Lexus parts. Bridgewater Collision went to bat for me several time to get the quality parts that I deserved. They refused to accept the inferior parts that the insurance company wanted. They had to try to install the inferior parts and send pictures showing that they didn't fit then reinstall the correct Lexus parts. I could have never gotten this accomplished myself. They cared that I got a quality repair job and took the extra time to make sure that it happened. I have no hesitation recommending them! read more

They dare cheat customer. They will first check your car then ask a very high price. If you don't want them fix, then they will ask for a very high checking fee. Once you are cheated, don't forget come back leave them ONE STAR! read more

Well, I have never met anyone with the gall of Steve F at Bridgewater Collision. He was very quick to see the car on December 4th and give us photos and an estimate. However, despite repeated requests, he refused to even put the car on the repair calendar until he had the insurance check in his hand. When I called him on Monday, the 14th, he told me the check had arrived two days earlier and he had put it in our folder. He would let me know TUESDAY when we could finally get a repair date. And then he told me he was busy, so I'd be looking at or after Christmas. So...today, Tuesday, December 15th, he finally picks up his phone and calls my husband to tell him I was rude and he won't take the car at all. Piece of work... read more

Had a fairly large scratch on my passenger side rear fender. Didn't know what to expect and what kind of cost I was looking at when I call Bridgewater collision. Well, they had me come in that afternoon to take a look at the damage. Their case manager took the car back to their detailing guys and ten minutes later drove up the car looking like nothing ever happened. Fast, honored the time we agreed upon and at the end repaired the scratch. Would definitely go back in the future. read more

Referred here by Audi of Bridgewater...I lightly scuffed/scraped the front drivers side bumper of my newish A5 I guess pulling into the garage. The guy who helped me was super cool, he buffed out what he could then referred me to a local detailer (car is due for a detail anyhow)...got a paint pen from the dealership to take care of the small scuff remaining. Beats paying the insurance deductible for a full blown repair. I appreciate the high level of customer service given to me here today, thank you. read more

I have been to Bridgewater Collision Repair twice this year due to unfortunate car accidents. The service here has been excellent both times! They are with you every step of the way. I would recommend this body shop to anyone in the area. When I got my cars back they were like new! read more

I had a minor issue with the front bumper of my car and Bridgewater Collision Repair was more than helpful. In less than ten minutes they assessed my vehicle and fixed what I thought was going to be a costly problem, for FREE! While I understand that not all scenarios warrant such a lucky outcome, I will be sure to make this place my first stop for any future car troubles. Thank you Bridgewater Collision Repair for your kindness and speedy work! read more

Please do yourself a favor and do not bring your vehicle here. They do unprofessional work. I had my vehicle repaired here, had paint issues on the only panel they touched and they would not stand behind their work. read more

Berns Roche was a pleasure to work with, great updates and communication on the vehicle's status

I wanted to take my car, because my auto insurance suggested I take my car to this place after I hit a deer. I called them to get an appointment, I think person I spoke to was Marie. She was incredibly rude, I had second thoughts and ended the call. That's when I looked them up on Yelp. Gosh! Yelp community members saved me lot of trouble. Thank You! Yelp. read more

In line with the other reviews: this place is full of rude people lacking any sort of customer service. My husband made an appointment for an estimate after I foolishly backed the corner of our car into a concrete mailbox. He came back fuming at how incredibly rude they were (which doesn't surprise me based on the other reviews here). There was no parking so he pulled the car into the back and went into the office, where he was then rudely accosted for pulling into the back and "blocking everything". He explained that there was no parking and asked the employee to please change his tone. When it came time for the estimate, the man immediately started talking up how expensive it would be since there was probably unseen damage underneath (we're talking abt a broken taillight and bruised bumper--give me a break). My husband asked how much less it would be if we replaced the taillight ourselves, to which he replied "we do it all or we don't do it. We're here to make money, not save you money". My husband had no problem telling him that we would be taking our business elsewhere. If you're looking for certified Honda repair shop in the area, we recommend Acme Auto Body in Highland Park. They were very nice and provided a clear and reasonable estimate. read more

Beware, this business charges $50 for a written estimate. If you are shopping around, shop elsewhere. I've gotten lots of estimates from other shops, but have never been charged, much less $50. Based on the other reviews, hard to understand how these guys stay in business. read more

Arrogance at its best! I had some minor damage to my company vehicle and my fleet management company referred me to this business for an estimate. I called them in advance to see when would be a good time to stop in. Well, Dr. Bangoutadent ONLY provides estimates by appointment. When I entered the building, you would have thought I had three heads, and when I explained to them that my fleet sent me there, they were puzzled and questioned why. While the stink-footed coffee-making self-important receptionist was talking to the fleet in her Martha Stewart wannabee voice, some loudmouth (possibly the owner) was yelling over his cubicle, "Pass, Pass, Pass!". I left disgusted and called the fleet. Their immediate reaction mirrored mine. Arrogance! They have been permanently removed from the fleet's data base. I also sent out a mass email to my 350+ contacts in the area warning them and I received over 100 responses, most saying they have never heard of them. Well, now they have. A business that people have never heard of treating new customers poorly ... sounds like a plan! AVOID!! read more

BE VERY CAREFUL. DO NOT USE THIS SHOP!. Owner hides behind the customer service rep named Alan. They tried to rip off the insurance company and me. Very dishonest .Asked me to pay before work was begun.My mistake. I waited 2 months for my car to be repaired and they never began the work . Finally they demanded more money for damages they made to my car while parked on their lot! read more

Stay far away from this shop. Began work before I authorized and as soon as they received insurance check. Then, began additional work beyond what was required for the repair. Finally threatened to charge storage for each day that I didn't pay for the additional unrequired work. Really unethical. Insurance company is investigating. read more

Customer Service is SORELY lacking here. My car took 2 months to finish (instead of the 4 weeks initially estimated) and the cost for repairs doubled. However, I was not made aware of the increase in cost until the car was finally ready for me to pick up. After the initial 4 week period past, I called a couple of times to find out when the car would be ready. I was given a bunch of excuses for the delay, and NEVER told the job had become more expensive. When I picked up the car, I naturally questioned the increase. Marie became extremely rude and condescending, implying I didn't "understand" what she had initially told me. The owner extended a 1% discount for the "misunderstanding". The repairs were quality work, but I'll never go here again or recommend them to anyone. Having an accident, and being without a car, is stressful enough, without then also having to deal with this type of customer service experience. read more