I'm extremely disappointed with the negligence I experienced at Valvoline. After having my vehicle…read moreserviced, the clips that secure my skid plate were not properly put back on. As a result, the skid plate came loose while I was driving and left me stranded on the highway. This was not a minor inconvenience. A basic part of completing the service correctly is making sure anything removed during the service is properly reinstalled and secured before the customer leaves. I should never have been put in a situation where I was stuck on the highway because something underneath my vehicle was left unsecured. I contacted Valvoline Customer Service, the store was contacted, and the manager called me. I am documenting everything, including the condition of the skid plate and the costs associated with correcting this issue. I expect Valvoline to take full responsibility for replacing the damaged skid plate and addressing any other expenses or damage caused by this incident. Mistakes can happen, but negligence that creates a safety issue on the highway is unacceptable. Customers trust a service center to return their vehicle in safe driving condition. That did not happen in my case.

I will never return here. The last three visits we were told they ran out of the filter we needed…read morefor our car seems ridiculous when this is your business. Once we went next door to auto zone and bought one for $26 and brought it to them and only got $8 off the bill. To me this is poor business management. MAYBE once but three times is really bad business practices.

John is the man. He always is very friendly, honest and wants the best for your car. While some…read morecustomers feel auto places are "money grabbers" the Jiffy Lube staff here is just noting what is going on with your car, gives recommendations, and what to look out for in the future to keep your car going and my two old cars are still in great shape thanks to these guys (and the nice woman who runs the front desk). I've been coming here for years for not just oil changes , but break service among other things.

Great service. Great value with coupon and efficient timing. I was in and out. Thank you!read more

I cannot be more grateful that we lucked out and I called during our travels to vacation, 5 hours…read moreaway from home and needed our car fixed. Stacey was amazing and her husband fixed our car within an hour. We were faced with missing our vacation rental and being stuck in a hotel again. Thankful is an understatement!

My family is new to this area and we had an outstanding mechanic where we lived before. We needed…read morean auto mechanic, we were told to go to Chimney Rock Auto. I have told this place the owner was extremely honest and the prices were very reasonable. I was also told he was very trustworthy and does not pad the bill or do work that is not needed. I am very grateful that We were told to go here. This shop owner and it is family-owned did a fantastic job great price. And what I loved was he showed us the parts that he replaced and why. WE RECOMMEND CHIMNEY ROCK AUTO TO ANYONE WHO WANTS A HONEST MECHANIC THAT DOES A GREAT JOB GREAT PRICE NO gouging. This is the place

They took care of everything! From my oil change, tires and windshield wipers. The service and…read moreprices are reasonable. I have been coming to this location for years and the Staff Phil, Sar, Ray and Axle they make a great team and provide outstanding service.

One of the last honest major chain repair shops. They don't try to up sale or get you to do…read moreunnecessary work. They breakdown cost before service and apply any discount they are able to help.

The best service in the area (and probably in New Jersey). There is no issue they can't solve.read more

Great service. They seem pretty honest and are always very willing to go extra steps to help. They…read moredon't seem to upsell and have very friendly office guys. Will be back but hopefully not often.

I've never had an issue here. Found this shop by accident. I've found service to to be prompt,…read morehonest, and fairly priced. They get me in quick, so much better than the dealers. Employees are nice. Zero concerns, thanks!

So an update here - as mentioned in my previous review, I am a youtube trained mechanic…read more My 2016 WRX air conditioning died on me. I did what I knew how to do, replaced o rings, recharged it etc, and that kept it going a little longer, but eventually it just went kaputski. Call early on a Thursday morning to say that I want to bring the car in, but need it back in time to take a road trip next week. Drop off 8am. By 9am I have a diagnosis. It's a bad diagnosis, but it's accurate - my compressor died. They get the part and have it done and ready for pickup by 12:30 the same day. Is their rate a little higher than some other shops? Sure. But you can have your choice of two of the three: cheap, fast, good. These guys are fast and good. I can't sing these folks praises enough - and as someone who loves my car, I do not trust it to many places preferring to do maintenance and simple fixes myself. Gary and his team are amazing.

Good low quote available asap,recommend calling them first, they offer repeat customer towing…read moreservices

Been going there for years, they're always fair, quick, and efficient! I don't like taking my car…read moreanywhere else!

There is a reason for the piss-poor reviews. Not only is the place now no longer a pep boys "auto"…read morestore, it's just TIRES ONLY, no products other than that. Came in for oil /low oil light. - The place is just horrible customer service. horrible !! Walked in and asked for oil - "We don't sell anything but tires, but go down three lights to auto zone" is what the man behind the counter in his cellphone was trying to say after having asked him to repeat if very slowly. Okay, so I do. I get my oil at Auto Zone as torrential rain and thunder start. I head back to pep boys to try and get temporary shelter pulling up to an open bay to ask if I could just pull in under shelter to put on in engine and turned away by some worker sitting on his butt, on his cellphone. Liability perhaps? Laws of decency prevail I think. Anyway- no concern for me, and I suspect anyone else who would have needed help in a storm. Don't go to Pep Boys at Promenade in Bridgewater. Pretty disgusted at what this franchise has become. Low quality hires getting paid for personal time on Twitter and who knows what else? Big Picture: Pep Boys is pretty much a microcosm of what New Jersey is quickly becoming: unconcerned, indifferent, hollow shelled people and businesses - and filling up fast with more of them.

Poor customer service. Rude service manager. Asked service manager to check my transmission fluid…read morefor my car. Told me that Pep Boys doesn't do that. Then told me to do it myself. Then told me to go to Aamco Transmissions to get my transmission fluid level checked. Last time I will bring any vehicle to Pep Boys. Stay away from Bridgewater location. Would give zero stars if Yelped allowed but doesn't so will go with one star.

Reasonably priced and trustworthy. Competent work; the repairs stay repaired. What more do you…read moreneed from a mechanic?

Best place around Denson's Auto Repair very knowledgeable mechanic family run they take pride in…read moretheir work

June 25, 2026 review-…read more I've been going to this location for quite some time now for my oil changes and once again always a great experience going to this Valvoline! Top tier customer service! Great conversations with Ricardo and Jake today, both very knowledgeable. Thank you to them! Also thanks to Jason at the bottom for making sure my car is squared away. Can't forget about Danny, who I see 99% of the times I go in lol, for always having the most positive attitude/energy and making sure everything and everyone is squared away! Will definitely be back of course!

From beginning the entire process was professional and efficient. A worker approaches the car to…read moretell and signs are prominently displayed to show what will happen. This is necessary because Oil Change locales differ. The work seemed well coordinated as more than one worker was assigned to my car. Throughout the time I was updated on various aspects of the car. As an older person I don't always remember things, but the receipt gives a good summary of actions. Finally the manager was extremely personable.