Worst customer service department. They wanted me to buy a car before they would give me a loaner car when servicing my vehicle for a Porsche recall. Plus they said that it could take up to 2 weeks. Horrible experience. read more

Called ahead to come in to test drive a Taycan and Cayman. Salesperson was more intereested in promoting the new Macan. Was told he would need to get permission from the manager to test drive the Taycan or Cayman but he never even tried to do so. So why lead me on to come in. Another local dealer readily allowed me to test drive both cars. Not impressed at all with the customer service at this dealership. Seems the assumption was that I could not pay even though I mentioned I was planning to make a cash purchase. read more

They are the worst. My parents have a Cayenne. They had a oil change service for over $500. With that, they said all the fluids were topped off. After a week, a light flashed saying that the coolant was low. Obviously fluids were not topped off. For that amount of money you would think they would be more careful at their work but they just want your money without doing the work. They went back another time because they had a mysterious rattling sound for them to check out. They had to take it there because there are no other dealers closer. The service guy took the car for several hours and came back and said the brakes need to be repaired. The car was less than 50k miles. My dad said ok to change the brake shoes. They said no they had to change everything including the rotor. It cost them $1700 to change the 2 brakes (not all 4!). That would have been ok but the rattling sound was still there! They took it back and the service people couldn't figure it out! My parents felt ripped off because they forced them to change the brakes for no reasons. My cousin, who has the same car in Long Island, told my parents his dealer are able to change his the brake shoes not the whole part! For a place that fixes fancy cars, they don't even give loaner cars. This is the only car my parents own so they spent many days without a car waiting for them to rip my parents off. So if you can help it, AVOID THIS PLACE. Especially if you're an elderly immigrant. They will find a way to take your money without giving you the service you need. read more

The best of the best. My 911 Turbo S. It's my fifth Porsche My favorite Porsche dealership. Greatest team to work with Outstanding salesperson Thomas C. The best Ty read more

Porsche Edison - Rear end. Nice - Car Dealers Near Me - Edison, New Jersey

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Porsche should be ashamed of this dealership. Purchased my Macan GTS at Porsche Delaware, wonderful! Maintenance at Porsche mainline - wonderful! Our salesman here was a complete spaz (M.M.) Negative vibes all the way around at this dealership. Had a car we are interested in and in budget but we left. read more

I made an appointment for my Cayenne S with a loaner service to this service center as my regular Porsche dealer did not have an earlier appointment ... ... on the day when I showed up, they told me they could offer a shuttle but not a loaner. Loaner service is reserved for customers who purchased the car from the dealership! I have been servicing my cars in dealerships across the country for over 30 years... never heard loaner service is only reserved for the customers who bought cars in that dealership. Are you f$#@ing kidding me? I waited for a week for this appointment ... arranged my schedule accordingly... why did you take the appointment with the loaner service then? This sets the level of service quality for your dealership... Never again. read more

I just called Ray Catena Porsche in Edison to make an appointment to test drive the 911 4S. The guy said "I have one on the lot right now". I asked: "Stick of auto?" he said: "Auto". I said, "I was hoping to test drive the stick... I haven't decided yet but I think I'm leaning towards the stick". He then proceeded to inform me that I would NOT be allowed to test drive the auto. I'm like what?! His excuse: "test drive is the last step of the sale process after we've sat down and talked numbers". WOW... Just WOW. I guess he's already decided that I can't afford it or that I'm not a serious buyer? Discrimination is real, I doubt a man calling would get this response. SHAME ON YOU Ray Catena Porsche. read more

Your dream car is waiting! And this dealership is absolutely the BEST to help you own it! - They treat you like family and work hard to find you the absolutely best Porsche for your lifestyle. They love talking Porsche history and specifics with customers, you can tell their not your average "Car salesman" These guys are Pro's !!! read more

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Please do not ever allow this location to service your vehicle they damaged my vehicle scratched the rim split the tire and scratched the bumper lip. Luckily I have a lift in my garage where the truck is kept and noticed it right away they forgot FORGOT to complete my 30,000 mile service notice the warning signs on during pickup. Also I caught 5 of their service rep recording 360 degrees of my vehicle and license plate with their personal phone. So please understand they do not follow any PRIVACY LAWS your license plate number and address can be in jeopardy the manager Fred Dellafemina stated to me that he is taking ownership of the damage but when he seen the cost of the parts he stated " I just cannot accept it happened here " he then called back today to say he is willing to fix it not replace it. I told him your team scratched my rim that was 1990.00 and you guys sent that out to be repaired without my written permission. I told him if I have to accept that you are not repairing a part that's over 11,000 and now that they are faced with this matter he just bullied me , judged me and pushed me in the corner. He refuses to acknowledge my concerns about my privacy rights. He ended the call and stated to have my lawyer call his legal team. I assume he feels as if he represents Ray Catena Legal Team. I have a million emails to support this matter. Please reach out if you need assistance when dealing with this service department. Please note we have not been able to drive our vehicle since October 29th as of today March 20 they have had our truck since Feb 2 and as of today they have bullied us into fighting against a big company that I once had such great faith in . read more

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Car buying can be a little stressful but I thoroughly enjoyed my experience at Ray Catena Porsche. Not only because I finally got my dream car but also the honesty and professionalism of the dealership. The sales associate I worked with is Angelo and he manages the online sales channel for the dealership. From the very beginning I was treated with respect and Angelo has been extremely helpful, knowledgable and responsive on answering with all my questions. We had a few phone calls and emails exchanges to identify the Cayenne with the specs I was looking for and agree on the pricing. Everything just went so smooth and I appreciate the fact Angelo was very friendly, transparent and helpful the whole time. The Cayenne I bought was on a vessel and I was expecting it to arrive in a few weeks, and to my surprise it arrived at the dealership only a few days later! Angelo was very patient in explaining all the paper work and went through all of the key functions and features of the Cayenne with me. It is the best car buying experience I've ever had and I would highly recommend Angelo and Ray Catena Porsche to my friends, family and anyone who's looking for a Porsche. Thank you!!! read more

My second Porsche! Mario and Chris provided a next level experience!!! I'm so happy with my new Macan S!!! Would highly recommend Ray Catena Porsche in Edison NJ!!! Thanks guys :) read more

Porsche Edison - Car Dealers Near Me - Edison, New Jersey

John, You made my dreams come true. Not only did you find my dream Porsche, you found my dream spec! This experience we shared was nothing short of amazing. Professional and well experienced I can see why Porsche has chosen you for there Brand Ambassador! After tremendous searching I chose to this Dealership over the many NY has to offer. Honest, trustworthy, explains everything in the very detailed way Porsche has created. Thank you from myself and my 2020 Macan (Love the sport mode exhaust crackle) - Jadranka [ Purchased 10.17.19 ] read more

Probably the best Porsche dealership in the Tri-State area. My salesperson, Gino Caterino is top notch. Stopped in the dealership in late 2005 wearing t-shirt and jeans looking for a brochure to dream a bit. Gino took the time to show me around and talk about the cars. No attitude whatsoever. Two years later went back with a check in hand and headed straight to Gino. No screwing around, agreed to a price quickly and the deal was done. I still stop by all the time to say hello and to see what is new. Eyeballing a new GT3 now... :) read more

Just wanted to give a shoutout to Mike Marinelli at Ray Catena Porsche for an awesome car buying experience from start to finish. He gave me weekly updates on the car that I custom ordered and even took the time to help me put on temporary paint protection wrap for the drive home! Unbelievable service! read more

I've bought a dozen cars in my life and lots of various expensive items from furniture to watches. I can honestly say, I've never had a more pleasant and friendly experience as I did at Ray Catena Porsche. Eddie Mayorga took exceptionally good care of us from my initial phone call to beyond picking up my new Macan Turbo. For those of you who are tired of the typical "car dealer experience" I highly recommend the trip to Edison, NJ. read more

Porsche Edison - Thanks Eddie! - Car Dealers Near Me - Edison, New Jersey

I travelled quite a distance to purchase from Ray Catena. Why? They gave me a quote over the phone for my trade which they stuck to even though my car which was ordered to my specifications came in four months later. Mike Marinelli my salesman was honest and didn't attempt to up sell me anything. When I picked up the car it was spotless and perfect. Not a single item needed to be addressed. While I avoid jersey at all costs () I will return to them for another car purchase and highly recommend them. Mind you I have three porsche dealers close by and did not purchase a car from them. I tried. But in the end Ray Catena came through. read more

Just called this morning (10/10/19) for a service appointment for my 2018 Panamera Turbo. Was told no appointments until 11/28/19!! After spending $185,000 on my Porsche and previously buying a $250k S65 AMG, E63 AMG and two Range Rovers this is the service I get. Strongly suggest you not use this dealership. read more

Had a terrible experience with Mario. He was extremely rude and impatient to us. All he cares about is selling what he has in the inventory to us immediately, not to help us find what fits our need. Before test driving a cayenne, he asked are you serious about buying or you are just test driving cars. I was like "excuse me?". After trying to sell us what he has right now several times, he finally agreed to help us try building my own. I made a mistake and when I tried to change my build, he even said the f-word to us. When we asked about if there is discount he said no and simply left. I was shocked and did not expect to walk into a porsche dealership and be treated worse than in a dmv. Except bragging about how fast he can sell cars and describe cars using words like this car is a beast/monster, he knows vey little about Porsche. He did not know what a PDK transmission is and knew nothing about the difference between the upcoming 2022 macan and 2021 macan models. Conditioning on some good reviews on Mario, I bet with 90% confidence I was pre-judged or he is a racist. If driving a bmw to a porsche dealer will be judged, nvm I will stick with my bmws. I work in a relatively aggressive industry and not the type of person easily offended, but Mario really surprise me! The management team is very responsive though, and we got to work with Raymond later. Raymond is very knowledgable and help us analyze whether Macan or Cayenne fits our needs better. He is enthusiastic about driving and knows the difference of the models very well, not only the technical numbers on paper, but the real differences in driving experience. Very pleasant experience with him. So 5 star to Ray and management, 0 star to Mario. read more

im sorry to say i experienced the worst service imaginable. when i got my first car a macan it was great i drove the car off the lot loved my lease for the 3 years i had it. i went back to porsche, thinking i would have the same great experience or better as a return customer. sooooo disappointing!!! the sales person was basically a yes man. he said everything i wanted to hear just to get the sale. you would think buying a panamera 100k plus would be taken seriously but when issues came up no one would return my calls. no one!!! they have lost me as a returning client and my family and friends as well. read more

terrbile experience. My brand new Cayenne was less than a 100 miles and the battery just died on me. Took 2 week for them to fix it. Gladly have it back (had to pay for roadside to tow it back it me)..... 5 Days later...... Same issue happened..... tow it back to the dealership on JUL 24,2019..... and still havent been looked at until today.... todays date is aug 5 2019. I asked for a loaner..... they said I can't get a loaner because I didn't buy the car at Ray Catena. If your service department is Sh*t why would people buy their cars from you. Seriously tho. Mercedes Benz would be 100x times better. read more

Perfect. The sales profesional was just that a profesional. I went to test drive a Cayenne. I got an X5 instead, but he said to me, "Nothing looks better in your driveway than a Porsche"!!!! I just didn't love the truck for me. read more

Yesterday I purchased a Porsche at Ray Catena with Maurizio Biondo as my salesperson. I am an "old school" lady and difficult buyer. I didn't originally want a Porsche (was looking for something less expensive). I just went to look around, and Maurizio was so helpful, informative, NOT pushy, and had a great sense of humor. He is super passionate about his product, and enthusiastic about cars and his job. Answered all of my difficult questions, and we ended up getting an amazing deal on our new car. Ray Catena and Porsche are lucky to have such a genuine person working for them! Thank you Maurizio! - Iwona S. read more

I've always heard good things about the service departments at Ray Catina which is why I initially choose to shop for my new Porsche here. I have to say my experience with the Sales Department and specifically Brian Arnot set a very high standard for the service team to live up to. Brian just went above and beyond what I could have hoped for, he took a genuine concern in helping me, offered advice and followed up when he said he would, never tried to push or up-sell me, simply put he acted as a proper salesperson should. My overall experience will bring me back to Ray Catina in future and I would personally suggest seeking Brian's help to anyone looking for a new Porsche. read more

Do not take your Porsche for service here. I have been waiting for over a week for a return call from my rep Doug despite my calling twice, emailing and letting him know I had a concerning transmission issue on my $100k plus porsche. But it gets even worse: Doug told me I could NOT GET A LOANER despite my having a brand new Porsche-not even if I waited a week or a month-even though I could not wait so long given the possible transmission issue. Doug did hound me down, by calling and emailing me for me to complete a survey so he can look good, but didnot have the decency to call me back to schedule an apt for a transmission problem. I called princeton porsche and they helped me right away, scheduled an apt and gave me a loaner. I am VERY disssapointed at Ray Catena porsche service. read more

I bought my cayman s 2015 at RayCatena Porsche in Edison. Great service. Very very good dealer .

We just had an amazing sales experience with brand ambassador Faith! Thank you for such great customer service and a nice new car! Everyone here treated us amazing even though we are young and walked in wearing sweatshirts! Thank you!! read more

The best car dealership in the area. Quite an experience when I purchased a new Porsche Boxster. Good discussions on purchasing new or certified car, leasing or buying and no pressure. Very open and straightforward discussions with good guidance by the salesperson. I'm glad I purchased the car at Ray Catena. read more

This is the second car i have bought from them and both experiences were fabulous. There are closer dealers to my home but their pricing was much better . Most important the people I dealt with made the experience exceed my expectations. Chris V sold me my first car and is now the sales manager. He is very professional, follows through and extremely helpful. Morris G sold me my second car and was terrific. Nicest peopl read more

I happen to find this dealership while looking to get into a used 2018 GTS that Porsche of Roslyn, NY has and was selling for just 3000 under what the car cost new. While looking for a better deal I found that this dealership at the time had a 2018 GTS new that was cheaper then the used GTS that Roslyn had. This did not sit well with me but at the time the cost of both cars was somewhat out of my range. While talking to Maurizio Biondo of Ray Catena he informed me that they had a new 2018 911 Carrera S coming in that was right where I could afford. He then moved the selling of this over to Josephy Genty and without even seeing my trade he matched what Roslyn was going to give me for it. I really wanted the GTS from Roslyn but we were fighting over another 2000 they wanted me to come up with to get the car. Once the Carrera S came into Ray Catena I quickly went down to check in out and fell in love with the Red Leather interior. The car at 420 HP instead of 450 that the GTS has put me off a little but after driving it I felt I still had enough HP to get into trouble. They were able to give me a nice discount on the new car that made the deal even sweeter. These guys were great to deal with and was like we knew each other already. When going to this dealership I highly recommend seeing Joseph who's great to deal with and will get back to you if you have any questions ASAP. My only issue is the distance from NY I had to travel to get into a Porsche. When I get into another Porsche they will be second on my list to go to. That's only because Roslyn Porsche is still closer and I feel they've learned from their mistake in fighting over 2000 dollar. I've had my Carrera S for almost 3 weeks now and the GTS they were trying to sell me is still sitting there without a buyer. Go Figure :-) read more

On October 1st 2018 I blew a tire on the highway leaving Manhattan. I called Ray Catena to get help to get a new tire and repair some electrical damages done to my car by the blown tire. The lady on the front deck told me she could not give me any appointment before December 1st unless I got my car towed in. Told her this was not necessary given I could drive and come by. She advised me to get Porsche insurance to tow my car and repeated that first appointment possible was December 1st - a statement she kept repeating when I pointed out the absurdity of spending money for nothing regardless who would pay for it. Therefore made an appointment to another NJ dealer. One star to shame Ray Catena - they couldn't care less about customers and the ladies at the front deck (this was not my first interaction with them) seem to believe their job description is to ensure customers don't bother the folks in the dealership. Will follow up with Porsche USA beyond this note. read more

I have no issue with the sales team when I purchased the car they where fair and mostly honest ;-)! My problem is with the service department on Main Street in Edison NJ I had to take my car twice to this center and both times I was told I had to wait almost a month for my broken Porsche to be serviced (under 20k miles) forcing me to have it towed to the center to be made a priority (waste of resource and proves they are dishonest since they can see the tow same day but can't take it until a month out of I drive it in!!!) They are nice when you get there and I have no issues with treatment but they are just poorly run!!! I needed a transfer case replaced which is a common problem and have to come back in future as they can't get parts!!!! So now I am forced to drive a very expensive luxury car that performs like a humpty for the next few weeks and or months UNACEPTABLE!!!!!!!! read more

If I could give it less I would. Very rude. My daughter was involved in an accident was hit in rear and totaled her 2017 Macan. when she called the dealership to have the car replaced a female salesperson told her [ she's 37] to have her dad call to work out the details and cut her off the phone. Don't believe those tv commercials. Needless to say she is shopping for a new car but it won't be a Ray Catena. read more

Single-handedly the best experiance I have had buying a car. From the cradle to the grave fantastic dealership with incredible customer service. No haggling, no BS, no stress. Deal with Steve, he will take good care of you. He went above and beyond to make sure that I was happy with everything and even drove over 45 minutes to set up the garage door opener and give me some extra goodies. I will buy every single one of my cars going forward from a Ray Catena dealership read more

One of the more seamless and enjoyable experiences I've had through my extensive car buying history. Shoutout to John Algarin who was efficient, respectful, and came through to close the deal on my new Panamera! read more

There are a lot of problems and difficulties that I met. One of the problem is that the price for the car and discount were different on phone. Compare to what I heard, when I came to Ray Catena. Also Joe Germino (Sales Manager in Ray Catena) was extremely unpleasant, disrespectful and pressure about price range, and discount. Another problem was with Faith Fontaine (Sales Relationships & Marketing Consultant in Ray Catena) whose spent around 50 minutes to bring us to storage, where all cars staying. Seems very unprofessional for Porsche! Nevertheless, after 500 miles my new Porsche had a problem with some "block/detail" that fall out from the bottom of the car. Which made me very scary and lost. However, Chris Violante (Certified Brand Ambassador - Sales Professional in Ray Catena) told me that it`s fine and all Porsche has this problem. For me as buyer of the NEW Porsche it is not acceptable. I would be ok if it is all problems, unfortunately NO! Right now I can not drive my new Porsche because my plates still did not arrive to me. Hopefully it will arrive soon. I called to Ray Catena to get some information from people who sold me THE CAR, but it was impossible because Joe Germino currently on vacation and Chris Violante out of the office. Front desk refused to send me an email with tracking number and told me that my plates already sent. etc. etc. etc. ......................... !!!!!!!!RESULT / VERDICT: CHOOSE DIFFERENT PLACE TO BUY YOUR PORSCHE!!!!!!!! read more

brought my new cayenne gts for service. in addition to the usual over priced service charges they quoted me 100 to replace the low profile tires with snow tires that i already had on rims. they actually charged me 240.00 and charge for windshield wiper fluid (that i didn't request at 3 times what it should cost at walmart) when i objected the service manager said he would look into and then never returned my 3 follow up calls. i sent email to Mr. Catena and it never got past his secretary who did nothing about my issue. His tv commercials are therefore bogus how he treats us all like family member read more