Pep Boys is a money sucker for any services beyond a basic oil change. On the upside they do good work here backed by guarantee, and occasionally I'll receive mail or text coupon deals. Plus the staff are always friendly and give helpful explanations. I used this Pep Boys location most recently for new spark plugs on my 2012 intermediate sedan, and it cost me ~$350 after a 10% coupon was applied - which still seems high considering that they performed no other services in that price (it was not a full tune up) and couldn't give me the full tune up as requested due to lack of filter parts on hand. Secondly I received a quote for four new tires; they offered me Cooper brand at $900-ish. I went to Sam's Club and bought four Goodyear tires for under $550. Renovations are in progress for a new standalone auto parts store that will have no affiliation with Pep Boys. read more

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I have to say Pierre and Ramon were very helpful when I was stranded there on New Years Day with my 2 toddlers after my brakes required emergency repair. They were busy but accommodated us by fitting us in on a holiday and we were greatly appreciative of their customer service. read more

**Review and Complaint for Pep Boys Store No. 472** **Date of Experience:** August 17, 2024 **Location:** Pep Boys Store No. 472, 1052 Stelton Road, Piscataway, NJ 08854 I am writing to express my extreme dissatisfaction with the unprofessional, arrogant, and downright abusive behavior displayed by two associates at Pep Boys Store No. 472. As a loyal customer for nearly two decades, I have consistently relied on Pep Boys for vehicle maintenance. However, the experience we endured today has significantly damaged my trust in this company, and I feel compelled to share this publicly to warn other potential customers. On August 17th, 2024, we visited this location for a routine oil change and wheel alignment on our Toyota Prius. We had previously purchased a lifetime wheel alignment from this store in 2019, a fact clearly documented in your records. Despite this, the associate named Matthew called us around 2:00 PM, falsely claiming that the alignment could not be performed unless we paid for it. He also attempted to upsell an unnecessary service by alleging issues with the shock absorber. When we informed him of our lifetime alignment, Matthew arrogantly dismissed us, stating that no such record existed and only checked the past year's service history. Even after I personally intervened, Matthew's dismissive and rude behavior continued. He kept me on hold multiple times, disconnected the call without resolution, and refused to check the full service history until I went to the store in person with proof. Upon my arrival, I encountered another associate named Tracy, whose behavior was nothing short of abusive. Tracy yelled at me to "calm down" in a manner clearly intended to provoke and escalate the situation. Her behavior was unprofessional and inappropriate, particularly when she involved my son in her tirade. After spending over two hours in the store, Matthew finally located the lifetime alignment record, confirming what we had been saying all along. It is clear that both Matthew and Tracy either lacked the competence to perform their duties or were deliberately trying to deceive us into paying for services we didn't need. Furthermore, both Matthew and Tracy lied to Apsal Services, claiming that the shock absorber and control arm needed to be replaced. When we requested a written recommendation, they refused to provide one. Later, they changed their story, claiming there was no technician available to confirm these issues and that we needed to bring the vehicle back on Monday. This deceitful and unethical behavior is unacceptable. I am demanding an immediate and thorough investigation into the conduct of both Matthew and Tracy. Disciplinary action must be taken to prevent such behavior in the future. This situation needs to be addressed at the corporate level to ensure that other customers do not suffer the same unprofessional, deceitful, and disrespectful treatment. If Pep Boys does not take prompt and adequate action, I will escalate this matter to the Department of Consumer Affairs, the Better Business Bureau, and other consumer advocacy organizations. I want to ensure that no other customer experiences the kind of deceitful and arrogant behavior that we did at this store. Pep Boys, it's time to take responsibility and restore the trust of your long-standing customers. I expect a thorough response and corrective action from your corporate office. I request appropriate action by Pep Boys corporate. read more

I ordered tires from Tire Rack, I chose Pep Boys in Edison to mount and balance the tires because they had the best price. This was in June of this year. I also asked for the lifetime alignment, because I was getting 4 tires mounted and balanced. They called me later to tell me that the alignment couldn't be done because of ripped tie rod boots. What? In all my life, I never heard a more ridiculous story! (I included pictures of my intact tie rod end boots) I told them to just do the tires. When I picked up the vehicle, I was handed an estimate for brakes and rotors all the way around, struts, and shocks, plus wipers, air filter, and cabin air filter. What? All of these items were replaced within the last year! The kicker is that the mechanic said my serpentine belt was good. It has massive cracks in it! To add insult to injury, my steering wheel shook violently between 60 to 70 MPH. I took my vehicle to another shop, they told me that the mechanic added a bunch of unnecessary extra wheel weights, and all 4 tires were severely out of balance! Please, save yourself some grief and avoid this rip off shop like the plague! FYI, I sent a long detailed letter with photos to Pep Boys customer service, they received the letter on 7/1 As of this date, 9/27, I haven't heard anything back from them! They truly don't care that their mechanics rip people off, they promote it! BTW, if I could give zero stars or even negative 5 stars I would! read more

I would give negative but there's no option so this is my second time going here and twice was shaking my head the first time for my range rover with coolant leak pep boy quoted 6k. Complete cooling system replacement. After going to a real mechanic all it need was a $160 part. Second time VW front end qoute $3500 comple front end replacement which included oil pan for large oil leak. Once again. Took to real mechanic all it needed was a control arm car wasnt leak any oil. So this is two time two different cars and ridiculous quotes. Its either this location is robbing people are they need better mechanics. I would always get a second option most definitely at pepboys!!!!!!!! read more

I had posted how great Pep Boys were until I had to bring my car back and I feel like I have been duped Eddie didn't even know how to work the computer and was More concerned about the giving stars or saying something on yelp, then helping me out on my situation. REMON said that I needed a new battery that my car didn't start and they had to jump it which I know my battery was fine but he said otherwise then proceeds to say that my car is burning oil and I need an oil change, but didn't see. I just received an oil change two months prior at Pep Boys as soon as I said that His story changed there are more salesman at this experience than anything that are care. Pierre was much much more better. REMON needs to go. Eddi needs to focus on how to work the computer and stop asking of everybody giving them five stars on yelp because it was not a five star experience this time unfortunately with This being said, I will never go back to Pep Boys again they're nothing but salesman and rip people off read more

Edison New Jersey pep boys on old post road. Brought our car in for a new tire and technician broke our ignition. They drove the car in to the garage with no issues. The technician jammed the key in and screw up our ignition so key wouldnt turn. My wife even came down with another key and that didnt work. The manager on duty said nothing and offered no help. He just wondered around staring at the ceiling. We had to have our car towed to the ford dealer for a new ignition. The ford dealer said the inside of the ignition was all twisted and bent. The new ignition and install cost us over $500. I reached out to pep boys corporate and the store manger called me after I told corporate I only wanted to talk to the regional or district manager. I called again and still no phone calls. read more

STAY CLEAR OF THIS LOCATION AND THEIR MANAGEMENT!!!!!!!!!!! Absolutely terrible customer service and unacceptable behavior. If you're in a hurry, I don't recommend coming here. read more

Installed one of my directional tires backwards, 3 days later still won't return my call to fix it

Heh pep boys corporate. Get your employees some help,AND stools for crying out loud. They are great,but need a little employer love. Why no vending machines in the waiting room? Treat your staff as great as they are please!! read more

After moving back to New Jersey started using Pep Boys on old Post Road over eight years ago. At the beginning I was happy with the maintenance and the pricing estimates that they gave us in the past. The price gouging management has gotten worse in the last few years. I bought a my vehicle in for full brake inspection And was told I need a full brake and rotor replacement on all four. They gave me an estimate just under $1300 and when I told them that I need to schedule it on the next opening I was told I could not drive my car. I need it towed. They got really rude when I told him I could not do the repair the same day and they would have to report it and log it as a safety issue what ever that meant. I used to do maintenance in my younger years on all my vehicles to include tuneups, brake work, etc. I so when I got the estimate, I decided to get a second opinion after they gave attitude. Maybe they thought as a senior citizen I would just pay the price quoted me, I am on a fixed income and made it easy for me go someplace else. After talking to a few friends, they referred me to STS in Metuchen, the next day, I brought my car in for a full brake inspection, and they not only explained what repairs are required, but also showed me and answered every question I had about my vehicle. ((same information Pep Boys gave me minus the attitude)) Best part was the estimate they gave me which was well under $1000!!! Goodbye Pep Boys STS in Metuchen will get business now! read more

Mediocre Mechanics, Poor Customer Service I had been to Pep Boys several times for tires, oil, changes, and routine maintenance. They were generally good enough-ish. They made mistakes but always fixed them in the end, until recently. My Air Conditioner wasn't working. They charged me to diagnose the problem. Then they charged for parts and repairs, and then more parts and repairs when it still didn't work. ...and then it still didn't work. I kept bringing it in for them to get it right. After a few hot summer months of these repeated visits, they told me there was a leak they couldn't or wouldn't fix. That's fine, but they should have found that in the first diagnostic. So, they charged me several hundred dollars for a diagnostic that didn't identify the whole problem, and for parts and labor that didn't fix the problem. When I contacted the company, they told me they would look into it, and then didn't even have the decency to tell them they weren't going to do anything. No refund, no repairs, no communication. read more

They told me three hour for a tire change. I waited 7 1/2 hour and the fucking guy just give me a fucking attitude.

Never take my car to places like this in the past and usually do the simple things myself. That ends today. After meeting Dave (the shop manager) and Tom (the tech that worked on my car) I will always bring my car here. They inspected everything and made sure I knew what was going on the whole time. Not to mention great movie choice (Ironman) n the waiting room. 10/10 and will be back whenever I need anything done read more

Thank you muy agradecido son muy razonables .. valió la pena esperar recomiendo al joven mecánico luis muchas gracias ..

Made appointment for 2pm at 3pm car was brought into the work area at 4pm it still was not touched by any mechanic but the new tires for the car next to mine were leaning against my car. Finally I blew a gasket and told them to give me my car back. Never going there again . read more

big thank you to rosa & pierre for taking care of me. so kind & thoughtful & got me out on the rode asap you guys are the best - i really am so greatful happy holidays- wishing health & happiness from me & my mom read more

I am Edison location this bad service I saw in my life last month I got my tire changed at this place one of my tires got broken I was under warranty I brought my car here I was here for hours nobody telling me how long it would take four hours here every hour I ask in there no answer there are very bad people no apology no customer services I will recommend never come here this is the bad place to come the person was working his name was Pierre he is the bad customer service representative read more

I've used pep boys in Rt 22 in union and Edison nj. Both stores are reliable w repairs. They are expensive though. The price is why I give 3 stars. read more

Pretty basic here. I stop in for filters and DIY items. Get my car serviced for regular maintenance service such as oil change, alignment and brakes etc. I had them check out my sensor warning light "check engine" and they were unable to do much about it without access to the cars computerized warning system so they recommended I go to my dealership. Waiting room is rather minimal and unappealing. There are several stores and restaurants within walking distance including Dunking Donuts, a Billiards and nail salon across the street. Staff is friendly and helpful upon request. They usually have coupons and discounts for many of their services. read more

This store is NOT closed. Called this store checking to see if a part was in stock. It was and the friendly person on the phone asked if I would like them to hold it for me. Well sure! I arrived and picked up my parts without a hassle. I wouldn't bring my car for service here if I could at all avoid it, but there is security in knowing that PepBoys is a chain so you know there is some semblance of quality control. read more

Never Again. Bridgewater Pepboys has it together but Edison does not. Two and a half hrs for an Oil change and no call back when car was ready. I was waiting while car was serviced and observed the dysfunctional customer service. The only knowledgeable Sales lady left to "pick up parts" , leaving a 3 day trainee at the desk way in over his head as the line backed up to the door. I should've gone back to the Dealer who offered a free 1st oil change since it was a new Jeep. My bad. I will not recommend this place to family, friends and patients. read more

Charged to fix a flat and rotate tires. Slow leak in Tire is WORSE after their work.

Very attentive. Listened to my description of the issue and found and fixed the issue. Highly recommend.

Phillip Wilson, Service Manager, Pep Boys 518 Old Post Road, Edison, NJ was the best. He diagnosed the problem with my Highlander and corrected the problem ASAP. I would not hesitate to make any future repairs with him. read more

I scheduled an appointment online for Oct 21 with the request for Oil Change and Check Rear Brakes. I came in at 3pm and Sean K took me in. He asked me what kind of oil change, I said synthetic, and he said they'll check the brakes. About 2 hours later I get a call that my car is ready. When I got to the counter, I asked Sean about the brakes. He said the brakes were fine, that's why I wasn't updated about it. I asked if he had a lining measurement. He shows me the work order (#2336205) that had everything that was checked, and on it said F+R brakes 6/32, F+R tires 6/32nd (note: I got an oil change on May 10 at that same location with the same car where I had the front brake pads replaced along with notes from that work order showing rear brakes and tires were low and needing replacement, so it's a bit troubling that today's checkup is everything noted as 6/32nd which means they rushed the job and didn't check anything, which is not a huge deal if it werent for my specific request to check my rear brakes). Now the next issue is the oil change, where I saw that I was charged for a synthetic 'package' which included a fuel system service (along with brake/battery/alignment check, but those were free). The fuel service showed up around $22 in the breakdown. I saw that this package cost $99 and then I asked Sean why he put in a full package that I didn't ask for and it would've been nice to have discussed with me before proceeding with a service I didn't ask for. Then he raises his voice saying its the same thing and he can't control the cost of oil, which I said Im not complaining about the oil, but the fuel service that wasn't asked for. He said the package is a 'manager special' and is the same price as the normal oil change, and the way he starts yelling, I just gave in and paid and left. However, the next day, I guess some doubt lingered so I called Pep Boys asking how much a synthetic oil change is for my car, and was told $79 (also note that my synthetic oil change on May 10 was $79). So now I'm pretty pissed that I was lied to, and I don't feel like going back for $20 especially knowing that their service advisor yells and I'll get nowhere. The last issue which is more alarming is I've been hearing a squeal from when I brake that started recently. I still hear the squeal, and it bothered me that they didn't really check my brakes. Today, I took my car in to a local shop and asked if they can check my rear brakes. The mechanic said its at 2/32nd and is in urgent need of being replaced. I said I had a personal appointment, took my car out, and plan to come back in 2 weeks (I guess the delay was in case Pep Boys reads this and has any interest in verifying my story in order to improve their shop's ability in addressing safety issues). To me, these issues are a bit troubling, considering I only came for an oil change and brake check. I can't imagine what kind of issues other people will be at their mercy for, with bigger car repairs. I do have to warn people to be very careful about this shop. It really leads me to believe that this kind of dishonesty and carelessness makes it hard to feel comfortable trusting them with my car. read more

Now I know why the rating is so low. Since March I've been arguing with this company to send me my rebate. I knew I should have told the guy to put my tires back on my car and take it elsewhere. Even after he said no. I should have fought him on it instead of buying 4 new tires and listening to his spiel. So disappointed in the customer service and care of this company as a whole. Will never ever take my car to one again. The guy told me the promo never existed...well the screen shot of your website says otherwise. Yes, I took a screenshot. So mad that I went here. Should have known better. read more

The place was jammed busy and the manager was running the place alone as his help didn't show. He really did a great job making everybody comfortable. He was so good that everybody understood and became patient. His name was Phillip Wilson. I really respect his work ethic! read more

Everything was easy! Made an appointment the day before. Was taken on time. My car was checked and they addressed the tire pressure and oil level. The front desk was manned with polite, efficient people. The waiting area facilities were super clean. All in all, what I expected and what I got! I will come back. read more

Service...I went in to buy brake light. My purchase was quick and easy. I asked for assistance to install the bulb but being pressed for time, I decided to install it myself instead. In the process of installing, Tim, sales assistant, came out to make sure I was okay and further helped me with the installation. A big shout out to Tim for his kindness to helping me without being asked to. read more

Had my Jeep tire repaired late in the day Saturday. The crew was great to work with and they got me in and out in no time.

I lost a wheel off my truck on the turnpike thanks to a dealership not tightening the lugs. Saturday night at 6:00p, holiday weekend in the rain traveling from VA to MA. Definitely looked like we were spending at least one night in Edison NJ. Rai, Ariel and Steve rocked it, they had to make a run for some parts not stocked, started work immediately and got my truck back on the road by 8:00p. These guys went above and beyond, poor Steve worked in the yard in the rain to prevent more damage to my truck. Cannot say enough about these guys!!! read more

I was recently in this pep boys because I need help with my problems. My problems included helping my buddy get his foot out of my rust hole. It's a long story but I'll shorten it up. My Rusty Jeep is very Rusty. I nick named it rusty. Anyway back on topic. So the employee named Matt who they called Oliver. Seems like a weird nick name but who am I to judge seemed to know enough on how to clean up rust. Helped me out and gave me everything I needed to fix that rusty hole. Upon checking out the cashier Juan was very nice to me and offered to put my items into a cart so I bring them out to my car easier. read more

Dishonest business, stay away at all costs. Went in for an electrical problem, dashboard lights kept going out. They claimed it was the alternator told me I would need a new one. Their fees are horrible, I was charge over $140 just for a 20 minute examination of my car, this before they even started working on my car! In total I was charged over $500 for a simple alternator, and later I found I was given a re-manufactured alternator, not a new one I was promised. No one bothered to tell me this. It took them 5 days to work on my car, ridiculously slow. Not only that, the alternator did not fix anything! Got the car home, same problem popped up again a few hours later. I had to have my car towed back, they kept it over the weekend. I called a few days later, they said it was fixed and I could come and pick it up. Turned the car on and drove it around the parking lot, no less than 20 seconds of driving and the dashboard lights went off again! Had to argue with the manager, they had the nerve to want to me several hundred dollars more to look at the car again, even though they had fixed nothing and I was already out over $500! Through-out this whole experience, I could never get a straight answer out of anyone. They would keep passing the buck onto the next guy, to protect their own skin. It's people like this that give this industry a bad name. Stay away from them for any car related services. I've told all my friends and family of my horrible experience with them. Doing some research online I see that most Pep boys have pretty bad records and complaint and complaint from customers. I will never go to them again for anything, they're on my ban list for LIFE! read more

i have been coming to this location for over 20 years, but I reluctantly need to part ways. took my vehicle in for rear brakes. Needed to replace pads and rotors. I asked why on our last oil change they did not notice pad wear prior to damaging rotor and if it was checked. under 2k miles ago. They agreed it should have been checked. looked up last service and could not find anything relating to breaks. Attitude was just kinda, "too bad". Disappointing. Quoted $590 before tax for work. Not happy, but paid and left. Had a $40 coupon, so that was good. just for reference I called dealership later that day and asked for a quote for pads and rotors for rear breaks, quoted $572 with OEM parts...??? $18 more for aftermarket pads and rotors, now really not happy!! $40 coupon was good, but dealerships have coupons too. when I get oil change at dealership, they give me a detailed vehicle report. And probably would have avoided new rotors. not sure what has changed at this location, but they have lost my business. read more

The techs here are very young and inexperienced. I went here for a simple mounting and balancing of 4 tires (2 different size tires front and back). The tech installed the tires incorrectly which lead to additional wear on one of the tires until I noticed the problem and returned for them to reinstall the tires. In the end I still had to replace the two front tires at my own expense. read more

I made an appointment online and when I arrived at pep boys they told me it would be another hour and a half before they can even put my car into a bay. This was for an oil change. I left and went somewhere else and they did my oil change in 20 minutes. I'll never go there again. I said to her what's the purpose of making an appointment and she said to me unfortunately that's the way it works. She said 20 people could make an appointment for the same time online. The whole process is ridiculous. read more

Well don't use the web to schedule an appointment, that don't work. Why allow me to schedule the appointment of your going to email me 1hr before and say lets reschedule. Overall they don't do bad work but that pissed me off. And you didn't call or text to tell me you send an email? Why offer text if it don't work. Cmon son. I do call center tech for a living. Hit me up if you need a project manager to get that rolling read more

You have to hand it to Pep Boys... (no matter which location you make the mistake of dealing with) they ARE consistent in hiring the least intelligent and the absolute angriest people in the labor pool. Tonight I had the pleasure of working with Donna. When I explained the part I wanted, she became angry and insistent that the part I wanted did not exist. Angry. This makes no sense. I'm at a parts store, asking for parts. We weren't even 10 words into our exchange. For normal people, this is not enough time to make a judgement about which emotion is needed for the situation. To move things along, I looked up the part on Advance Auto's website to give her a number to cross check, and viola! The part does, indeed, exist! My next impossible and unreasonable request was coolant. Oh Lordy, that hit a nerve also! Here's our dialogue: Me: Has the G12 coolant for VW changed numbers? PepBoy's employee: BELT! COOLANT? It's a belt! Alrighty then. I'll get that somewhere else. It's hard to avoid them, as they often have a part that no other store in the state has. And to sum it up nicely, I got home and the part they had looked up earlier was WRONG! read more

needed an oil change through a. fleet company that they contract with , told upon arrival that they can't see me til tomorrow , now this idiot! tells the guy on the phone 1-2 pm and when I call to confirm she states they don't have a time til 4 pm as she has appts til 4 ! so I take the appt and i'm here , now she states she fit me in!!!! really , on the phone she needed an appt slot ! then tries to tell me I told her the car was a 2021 and so now she has to redo paper work when I clearly stated I didn't know the year !!! fucking bitch!!! need help in here because she is apparently helpless and can't multi task worth shit! management should always be on staff ! read more