I'm one of those people that say "I usually don't do this". Reviews that is, But I feel compelled…read moreto do so because I had such a great experience with Greg at JIA auto sales. I kind of expected a good experience because my Mechanic, who is one of the only mechanics in my life as a 57-year-old man that I have ever 1000% trusted suggested this place. He didn't even tell me that he knew the guy he just said, "try this place. He has great cars. He backs up his work and I know you'll like him." Let me tell you he was right on. I was looking for a first car for my Son. I took My trusted mechanics advice, and I went to JIA. I'm a veteran bartender for over 40 years and I think I can read people really well and from the handshake, I just liked the guy. Sometimes people love what they do and that passion comes through. It is evident when you speak to Him. I've been swindled a couple of times and both by dealerships so I was very wary this time. I bought the car in January and waited to post to see if there were any issues. There was ONE! The cd player did not work. Now, this is a cd player! Of course no one checked because no one uses Cd's, but my kid is a musician and an old soul and has 500 of my old CD's. When I relayed that to Greg- the guy found a cd player on line and INSTALLED it for my kid. Do yourself a favor if you are done with shady people and shitty business practices. If you want to buy a used car that you KNOW is reliable and backed up by just a decent man who is an extremely talented mechanic- go to JIA.

Great experience. Would not hesitate to buy a car from here again. Bought out of state and my…read moremechanic was impressed with what he saw.. passed inspections with no issues..they made buying from out of state easy and will definitely look here first next time.

Nigel and Tommy were amazing. This was my first Toyota, (I'm a Ford girl from way back). This…read morebuying experience was seamless and quick. I love my 2022 Avalon so much, no regrets.

We are a Toyota family and had purchased my daughter's RAV4 at DCH Freehold Toyota a few years ago…read more My 2008 Sequoia was due for replacement so went back and found a great 2022 4Runner Limited. The experience was fantastic- we negotiated a more than fair trade in on my Sequoia and the sale price of my new to me 4Runner was lower than any dealership in the Tri-State area! We had a unique issue in that we wanted to pay cash but couldn't get the cash from our HYSA that day. Their finance department suggested we finance the vehicle and pay it in full before any interest accrued - they quickly completed the finance process and thus we were able to get the 4Runner that day. Couldn't be happier with my new ride and the whole sales experience was stellar - thanks DCH!

the service department always goes above and beyond for their customers. the advisors are always so…read morehelpful. and the waiting area is very comfortable.

Came here because I looked online and found a car I liked. I'm so glad I found this dealership!…read more Dan was my salesperson, and I'm really happy I worked with him. He wasn't pushy at all and never made me feel uncomfortable. He genuinely just wanted to make sure I was happy and got the car and deal I wanted. From the test drive to negotiating and finally leaving in my new car, the whole process was fast and smooth. Billy, the manager, was just as nice and down to earth. If you're in the market for a new or used car, look no further--you'll thank me later!

Me and my fiancé went to look at a car. We loved the car and my fiancé wrnt the next day to buy the…read morecar . He had the car for two hours and check engine light came on . Je called the sales people and wanted him to tale car to someone in Bayonne to look at it stating it's just a sensor but in all actuality it was the timing chain ( which is not a quick fix). He took car back and demanded his money in which he paid in cash.. They gave him a check instead of cash . I will never refer anyone to them mainly because we asked before we bought car if the timing chain was changed the dealer said yes they cars are throughly checked before they put them put out on lot .

Purchase a vehicle from them in February Vehicle has a lot…read moreof pending issues that are not covered through the warranty provided Warranty does cover anything

I visited several different dealerships over Labor Day weekend. This dealership was rude and…read moreunprofessional. I was interested in leasing a small SUV after test driving the Trax asked what I could expect to pay monthly on a lease. He quoted a number without asking what I was putting down or what my credit score was which I found surprising. When I said that was much more than I wanted to pay he said it was the lowest I could expect to pay. When I got up to leave the shady manager followed us out and said "come back and talk" I told him you already told me you couldn't possibly do better so no point! They are shady and unprofessional. I bought what I wanted from a another dealer within my budget.

I wish I could separate the sales department and the service department. The sales team is a solid…read more5 stars, very helpful and probably the most trust worthy in the state of New Jersey. However the service department is so bad it would be funny if it wasn't my fully loaded 2ss camaro being the bad end of the joke. Most recently I visited because of my interior having multiple bad rattles. I pointed out that this is factory sound system and that the rattles occur at half volume 3/4 bass. The dealership excitedly told me that they had simply turned down the bass and that the problem was solved. Additionally my seat needs to be replaced and my infotainment system likes to freeze. It's been about a month since i visited the dealership during which nothing was done except for a promise to call me back. Still no call back and I have left messages

A warning light came on my sons 2020 Ford Escape. I made an appointment and dropped the car off in…read morethe late morning. My service writer Joe was extremely helpful. The car had to stay for diagnostic and repair. Joe arranged a ride home for me. Joe contacted me in the afternoon and told me the vehicle would not be ready till the next day. On the following day Lori called and said the vehicle was ready. She said that she could have the car dropped off at my home About an hour later the car was dropped off. Because I had the extended warranty there was no charge. Over the twenty years I have lived in this area I probably purchased a dozen or so vehicles from Tom's Ford and would go anywhere else for my automotive need. Thank you to everyone at Tom's Ford. Keep up the good work

Awesome humans great experience . This is a company that is focused on customer experienceread more

I recently visited Circle BMW in Eatontown for service on my M440 and must acknowledge Bryan Raiken…read morefor going above and beyond to provide all-around exceptional service. Bryan not only exceeded my expectations by addressing and resolving all of my service needs without surprises, but he also took the time to investigate the root cause of service contract errors unbeknownst to me (the vehicle was purchased from a North Jersey BMW dealer), demonstrating a genuine commitment to customer satisfaction. From the moment I arrived, Bryan greeted me with a warm smile and a willingness to assist with all concerns. He listened attentively and meticulously explained the maintenance process in complete detail, alleviating any reservations I had. His professionalism and expertise were evident throughout the entire interaction through to the time all service was complete. What truly set Bryan apart was his proactive approach to customer service. Not only did he address the necessary maintenance promptly and efficiently, but he also took the initiative to look into concerns outside the standard scope of routine maintenance. Moreover, Bryan displayed remarkable patience and courtesy when addressing my questions, providing clear explanations without any hint of condescension. His willingness to go the extra mile to ensure I felt informed and confident about the service performed on my vehicle did not go unnoticed. During my visit, Bryan's dedication to customer satisfaction extended beyond typical service expectations. Despite it being near closing time and my car service complete, Bryan took the time to provide invaluable advice on an issue unrelated to the service, further exemplifying his commitment to ensuring my overall satisfaction. Bryan not only provided me with an informative response which put me at ease, he went even further to call Lupe for greater insight after understanding the level of stress the matter had been causing me. Lupe was incredibly professional and genuinely wanted to help. As Lupe and I walked out to my car, Pete came over to provide his insight and added support. Not only did Lupe offer invaluable insight, he went even further to mitigate the issue which had been causing me immense stress. I was amazed and beyond grateful for the extra efforts he went through at the end of the day when he didn't have to. Simply thanking Lupe, Pete, and the Service Center Technicians, doesn't express the gratitude I have for the extra time and overall dedication to excellence they provide to customers like myself. During a previous service visit in the fall, I had the privilege to get to know Pete. His uplifting and warm personality truly adds to the customer-focused environment at Circle BMW. Pete also introduced me to Rob, the Service Manager, who was the sole reason I returned to this BMW dealer for my latest service needs. Hearing how he manages and approaches customer service was a breath of fresh air. Customer service like I've experienced at Circle BMW doesn't exist in any industry nowadays. This team sets the bar high for the level of service that should be provided to all customers, it's truly unmatched. Additionally, I had the pleasure of interacting with Phil, who exemplified professionalism from the moment I arrived. His attention to detail and seamless coordination ensured that I was in the best hands, ultimately leading me to Bryan for an exceptional service experience. Overall, I left Circle BMW extremely satisfied and beyond grateful thanks to Bryan Raiken's exemplary customer service, as well as for the outstanding support provided by Lupe, Pete, and Phil. They are a true testament to the dealership's commitment to excellence, and I cannot recommend them enough to anyone seeking top-notch service. I look forward to my next service visit, knowing that I am in the best possible hands. Thank you, Bryan, Lupe, Pete, Phil, and Rob, for exceeding my expectations and making my experience at Circle BMW truly exceptional time after time.

Service department no longer returns calls or seem to care about customers with older models. Left…read more3 messages for my service rep and the mgr and no return call. When I finally did get someone they could not provide a loaner because of my time frame. Guess it's time to find a new dealer

I've been buying cars for 40 years. It's worse than going to the dentist, very long and painful…read more In all my years, I have NEVER had a good experience as I have had recently with Carlos at Freehold Subaru. The first time we went there, I told Carlos exactly what I wanted, with no bullshit. At this point in my life I don't need any bullshit. He got it and delivered. It took 1 hour and I ordered my car. I took delivery of my new car yesterday. It couldn't have gone any smoother. The whole process took 1 hour, that's it. I got the car I wanted, at a reasonable price, I got a big trade-in value on my other car, Carlos was very sweet, knowledgeable, professional...I can't thank him enough for his excellent service. I highly recommend you give Carlos at Freehold Subaru a shot, you won't be disappointed.

STOP CALLING ME RACHEL!…read more I made the mistake of looking up a vehicle price on Kelly Blue Book. I have been bombarded with phone calls, text messages, and email from Rachel at Freehold Subaru. I asked Rachel nicely to stop texting/calling/emailing. She sassed me the first time telling me that "she only called once!". Well now we are at least 5 phone calls in plus multiple texts which have been stopped and emails. I wrote to the GM to ask that they stop contacting me. I promised them that if they continued to contact me that I would flood the internet with bad reviews of Freehold Subaru. Rachel just phoned me again. STOP CONTACTING ME. I will never do business with you pushy, PIAs.