Do I recommend this place? Can't say I do. Here's what I witnessed there yesterday while trying to…read moreget some customer service issues addressed. An elderly woman is there with her son. A saleswoman is getting pushy with the woman. Woman wants time to think, saleswoman pulls out all the aggressive techniques, pushing her to sign immediately. Another couple was also waiting around for a customer service issue. (If you have a customer service issue you spend a lot of time waiting. Because that's not where they make money. So they just let you sit around all day waiting.) The husband expresses some support, telling the salesperson to back off and let the woman think if she wants. Immediately, another man, apparently a Payless employee, jumps up and starts lambasting both men to stop harassing the saleswoman! (It was pretty clear that the only person harassing was the saleswoman! Until this guy jumped up anyway.) The son and husband both affirm their position, and this Payless employee gets into the husband's face, asking if he wants to take it outside and settle the matter there! I couldn't believe what I was seeing. Neither could the saleswoman, fwiw. She was astonished too. Apparently this was outside the aggressive sales playbook. Anyway, the husband managed to diffuse the situation and the aggressive employee went outside himself. My customer service issue was not satisfactorily resolved. Neither was the other couples. So, all I can say is, be careful going here. You'll get pushed into something you regret and then neglected when it doesn't work.

Payless auto sales aka Trophy Auto Lounge : This dealership's pricing practices are extremely…read moremisleading and designed to lure customers into predatory financing. The vehicle I looked at was advertised online for $11,298, but once I arrived things changed quickly. The out-the-door price for a cash purchase jumped to over $18,500. The reason? The advertised price only applies if you agree to finance through the dealership under their terms. If you want to pay cash, they start piling on non-sense add-ons and fees such as transport charges, warranty packages, and even something called a "finance coupon recovery" fee. These are essentially penalties for not financing the vehicle through them. When I declined all the unnecessary extras and said I was only willing to pay the vehicle price plus legitimate costs like sales tax, title, registration, and their already outrageous $995 doc fee, the total came to about $13,480. Instead of working with this honest price structure (which they argue is their website disclaimer), they came back and said they would "meet me in the middle" at $15,000. That tells you everything you need to know. The advertised price is not a real selling price -- it's simply bait to get customers into the dealership so they can pressure them into high-profit financing agreements where they likely make money from lender kickbacks and inflated interest rates or when paying cash attempt to pad their pockets additional profit charges. Make sure you read the fine print on their website carefully before wasting your time. This dealership advertises artificially low prices that are simply a get you in the door advertisement and have no intention of selling any vehicle at the price unless they can rob you somewhere else during the purchase. Transparency and honesty matter when buying a car, and unfortunately, I did not find either here. Finance Coupon was the funniest additional charge I have come across in a while. This dealership appears to be engaging in the exact type of deceptive pricing practices the FTC recently warned 97 auto dealership groups about. The advertised vehicle prices seem to apply only if customers agree to use the dealership's financing, while cash buyers are suddenly hit with inflated pricing, unnecessary add-ons, transport fees, warranty charges, or other questionable costs. The FTC has made it clear that advertised vehicle prices must reflect the true "all-in" price available to all consumers, excluding only government taxes and title fees -- not conditional financing incentives designed to push buyers into high-interest loans. Advertising artificially low prices to lure customers in, only to change the terms based on financing, is misleading and undermines consumer trust. Unfortunately, they specifically want uneducated consumers to purchase from them. The sales staff was nice but are unfortunately the face of the ownerships deceitful practices. It took a lot of restraint on my part not to interfere with the customers next to me who were getting robbed and had no idea.

by far the biggest scam! Was pre-approved for a GLC…read moreMercedes-Benz on Capital One Auto Navigator ($20k). Capital One gives you the confirmed overall price for the vehicle so you don't need to negotiate the price once you get down there. After 2 hours of test driving and completing the applications they jumped up the price by $9,000 and claim that the sites listed price is how they get business in the door - false advertising! A $9,000 commission must be nice! A bunch of scammers! 0/10 I addition, no where on the site did it say there were any disclaimers. The sales manager also mentioned that he couldn't find your hidden information listed on Capital One Auto Navigator nor did the site bring me to your main website. He clearly said which I'll quote "this is how we get people in the door". https://www.capitalone.com/cars/vehicle-details/2019/Mercedes-Benz/GLC/300/WDC0G4JB8KV146083 You should be the one doing your own research and not wasting the customers time. I called prior, showed my quote upon arriving and once I completed the whole process which was well over 2 hours is when I was told that not only would my quote not be honored but jacked up by $9,000 minus any taxes or dmv fees which I was more than willing to pay. Again, it's bad business! 0/10 and would not recommend even to my worst enemy. Do better!

We went to see if we can negotiate a SUV we liked with the financial guy Walter He was rude didn't…read morehave the decency to stop what he was doing to talk to us and treated us like if we were idiots. Didn't introduce himself didn't tell us have a seat let's talk nothing I will never buy a car from them and will let everyone know not to go here. Very unprofessional !!!!

I wish it didn't take a canceled order and the Yelp review to get a response, but Vincent went…read moreabove and beyond to correct the situation and reach out to me. I received the parts yesterday in order to make the necessary repair for my long road trip. For transparency, I've included screenshots of my initial reply and outreach as well as the responses after my order cancellation request. I placed the order on a Monday during business hours, requested a cancellation on the order online on Wednesday after not receiving an update or reply, and received follow-up on Thursday along with resolution. Vincent really came through, and we talked to clear everything up. They ended up covering the cost of the parts and shipping next day air which is way more than I expected, and I am very thankful. Regrettably, I can only give four stars based on the initial lack of response. Maybe the initial email I sent didn't go through, but Dave told me on the phone that he gets email notifications of voicemail left. I listened to the message before sending it on Tuesday. The subsequent calls at different times on Wednesday are indicative of failure to answer. I called (732) 212-6261 and pressed 3 to go to parts. I was sent to voicemail every time during business hours. No response was received until Thursday. The bottom line is I got the parts I needed, but it was without initial frustration. This parts department needs to review the gaps in messages coming through, voicemail notifications, and simply having staffing resources available to answer the phone during business hours. Thanks again Vincent for the stellar service. You saved me from having to rent a car for my trip. You're the MVP who came through to knock it out of the park.

I've been purchasing Ford OEM parts and accessories for years, this domestic supply chain like many…read moreothers warehouse and ship their products the most efficient way possible. I've never stepped inside this brick and mortar location and probably never will but apparently they do process a lot of orders through the ford.com website when it makes sense. I recently received shipments from All American Ford and have had no issues, all the products arrived on time and in good shape along with documentation showing I had purchased and received genuine Ford original equipment parts. I like that I can use my FordPass reward points and choose the shipping options that best suit my needs...

Had a slight glitch I booked appointment with Jen but when I…read morearrived they didn't have me on the schedule not to worry I worked with Linh Duong and she was so helpful. Linh got me on the schedule which I so appreciated. Asked if I wanted my car washed (it's free)....so yes and thank you. The process was streamlined and so easy after check in I was told to make myself comfortable in the waiting area. Free coffee and water is offered while you sit in the plush leather seats. A short time later a staff member came by with a basket filled with individually wrapped granola bars. Linh came over shortly after to inform me the inspection was done and I was just waiting for car to be washed. Soon after she came back with my paperwork in hand and showed me to the cashier. The car was spotless and I received my invoice which detailed all that was done and a print out of the multi-point inspection breakdown. I couldn't be happier with the service provided to me by Linh and the staff.....this location has excellent customer service. I will most certainly look to connect with Linh anytime I need anything done.

Went in, test drove a used car, my salesperson Haily did a great job and was pleased with the…read moreexperience....

Salesperson was professional and did not rush me through the process. Refreshing and hard to find…read morethese days.

Warning! They are falsely advertising cars with DAMAGE as if they are in pristine condition... They…read morerefuse to lower the price and are trying to find customers who they think will be fooled! Watch out! Buyer beware!!! INSPECT ALL CARS FOR DAMAGE, interior and exterior!

Definitely a satisfied customer, if you're looking for a great deal on a used truck this is your…read moreplace. They offer great customer service and they will go out your way to make sure you're taken care of and leave with exactly what you want. Operated by a family business which i love they have got my business from now moving forward!

NJ truck spot is a great dealership in many ways, they have a large section of truck across the…read moreboard from 14ft to 26fts box's and everything in between. Family owned business! Locals, and always getting new inventory in, trucks coming in every week. Busy location a bit hard to get to coming from New York but, great spot to look for a used truck! Ask for Omar was great to deal with, only dealership I've seen that goes the extra step!