I recently visited Circle BMW in Eatontown for service on my M440 and must acknowledge Bryan Raiken…read morefor going above and beyond to provide all-around exceptional service. Bryan not only exceeded my expectations by addressing and resolving all of my service needs without surprises, but he also took the time to investigate the root cause of service contract errors unbeknownst to me (the vehicle was purchased from a North Jersey BMW dealer), demonstrating a genuine commitment to customer satisfaction. From the moment I arrived, Bryan greeted me with a warm smile and a willingness to assist with all concerns. He listened attentively and meticulously explained the maintenance process in complete detail, alleviating any reservations I had. His professionalism and expertise were evident throughout the entire interaction through to the time all service was complete. What truly set Bryan apart was his proactive approach to customer service. Not only did he address the necessary maintenance promptly and efficiently, but he also took the initiative to look into concerns outside the standard scope of routine maintenance. Moreover, Bryan displayed remarkable patience and courtesy when addressing my questions, providing clear explanations without any hint of condescension. His willingness to go the extra mile to ensure I felt informed and confident about the service performed on my vehicle did not go unnoticed. During my visit, Bryan's dedication to customer satisfaction extended beyond typical service expectations. Despite it being near closing time and my car service complete, Bryan took the time to provide invaluable advice on an issue unrelated to the service, further exemplifying his commitment to ensuring my overall satisfaction. Bryan not only provided me with an informative response which put me at ease, he went even further to call Lupe for greater insight after understanding the level of stress the matter had been causing me. Lupe was incredibly professional and genuinely wanted to help. As Lupe and I walked out to my car, Pete came over to provide his insight and added support. Not only did Lupe offer invaluable insight, he went even further to mitigate the issue which had been causing me immense stress. I was amazed and beyond grateful for the extra efforts he went through at the end of the day when he didn't have to. Simply thanking Lupe, Pete, and the Service Center Technicians, doesn't express the gratitude I have for the extra time and overall dedication to excellence they provide to customers like myself. During a previous service visit in the fall, I had the privilege to get to know Pete. His uplifting and warm personality truly adds to the customer-focused environment at Circle BMW. Pete also introduced me to Rob, the Service Manager, who was the sole reason I returned to this BMW dealer for my latest service needs. Hearing how he manages and approaches customer service was a breath of fresh air. Customer service like I've experienced at Circle BMW doesn't exist in any industry nowadays. This team sets the bar high for the level of service that should be provided to all customers, it's truly unmatched. Additionally, I had the pleasure of interacting with Phil, who exemplified professionalism from the moment I arrived. His attention to detail and seamless coordination ensured that I was in the best hands, ultimately leading me to Bryan for an exceptional service experience. Overall, I left Circle BMW extremely satisfied and beyond grateful thanks to Bryan Raiken's exemplary customer service, as well as for the outstanding support provided by Lupe, Pete, and Phil. They are a true testament to the dealership's commitment to excellence, and I cannot recommend them enough to anyone seeking top-notch service. I look forward to my next service visit, knowing that I am in the best possible hands. Thank you, Bryan, Lupe, Pete, Phil, and Rob, for exceeding my expectations and making my experience at Circle BMW truly exceptional time after time.

Service department no longer returns calls or seem to care about customers with older models. Left…read more3 messages for my service rep and the mgr and no return call. When I finally did get someone they could not provide a loaner because of my time frame. Guess it's time to find a new dealer

I had an amazing experience. Dan made the process of purchasing a certified pre owned CX-5 so…read moresimple and easy it was truly a pleasure working with him. From the initial phone call to receiving me at the front door when I showed up to see and test drive the car, Dan was a professional. Whether your needs are a new or used Mazda I would highly recommend Schwartz Mazda. They do things right. Thanks again

The experience was terrific! Dan understood me from the beginning. He knew that I was buying a car-…read morenot my husband. He respected me as the decision maker and didn't look to my husband for input. He was zero pressure as well. I shave off a point or 2 for the Business Manager asking if my husband was coming in for the final purchase paperwork. So ladies, if you're looking for respect outright, ask for Dan! By the way, I'm learning the Car as I've never had a Mazda before, but so far, so good.

Nigel and Tommy were amazing. This was my first Toyota, (I'm a Ford girl from way back). This…read morebuying experience was seamless and quick. I love my 2022 Avalon so much, no regrets.

We are a Toyota family and had purchased my daughter's RAV4 at DCH Freehold Toyota a few years ago…read more My 2008 Sequoia was due for replacement so went back and found a great 2022 4Runner Limited. The experience was fantastic- we negotiated a more than fair trade in on my Sequoia and the sale price of my new to me 4Runner was lower than any dealership in the Tri-State area! We had a unique issue in that we wanted to pay cash but couldn't get the cash from our HYSA that day. Their finance department suggested we finance the vehicle and pay it in full before any interest accrued - they quickly completed the finance process and thus we were able to get the 4Runner that day. Couldn't be happier with my new ride and the whole sales experience was stellar - thanks DCH!

Brought my 2017 Chrysler Pacifica in for an intermittent Auto Start/Stop problem (that my mechanics…read morecould not solve). They did some testing and did not find anything. The problem happened again within hours and has continued to happen getting worse. I called back asking if they had an Electronics Expert. They have one who apparently floats between shops. So I'm disappointed they gave me the car back without 1. Poring through the Chrysler database to find similar cases. 2. suggesting waiting for the expert. I had to ask. I have an appointment later this month. Fingers crossed.

Sales was a joke. gave them my offer on a 2025 unit and then test drove. We came back and they…read morewasted 30 min in a cubicle chit chatting. I was the only customer there. I got them down to a close to what I wanted OTD price, but two days later I had a question on the vehicle's capacity sticker. So, I went to the dealership and stood by the unit on the lot. I then called my salesperson (Travis) on my cellphone and asked my legitimate question about the cargo capacity sticker as it varies by vehicle and how they are equipped. I asked for a picture of it. Travis told me. "It's out on a test drive with another customer and if it doesn't sell, I'll get back to you." I was standing right next to it (while they claimed it was currently out on a test drive). I was ready to buy that day, but glad I didn't. And no, it hadn't just come back. I had been there for a couple of hours inspecting it before calling him. I got the deal I wanted elsewhere. I'm all for the nature of the business and the fact that they need to max profit and the customer max savings. But when there is bold-faced lying, that's when I walk. If you want a deal, do not go into this or any dealership at all. Do it all in writing and force them to give you the best OTD price in writing (itemized). All of the "Can I get you coffee?" while they disappear for 20 minutes at a time, is old-fashioned and stupid. There are now even AI agents that will negotiate for you under a bogus e-mail address, to start the process. Don't fall for the "schedule an appointment" nonsense. It's all a stupid tactic. In writing, get the OTD price, take it with you, then do the test drive, and finalize.

Pros: N/A Cons:…read moreUnresponsive to online inquires despite numerous follow-ups via their website.

I was looking for a specific build, and, knowing it was in short supply, called around at many…read moreLexus dealerships near me. At most places, salespeople either weren't clear about the ordering process or kept pushing colors I didn't want. John Lucky at Ray Catena of Monmouth was a refreshing change. From our first phone call, he was friendly, attentive, and knowledgeable. Unlike many salespeople, John took the time to really understand my preferences and saw that I valued getting the exact car build I wanted over speed of delivery. He patiently and clearly explained the entire factory ordering process and answered all my questions, setting clear expectations to prevent surprises later. A few months later, the car arrived. Pickup day went flawlessly. John warmly greeted us and introduced us to the car. The paperwork was clearly explained and smooth. Another team member presented the warranty options and was also excellent. A third team member, who guided us through the car's technical features, was friendly and thorough. Overall, it was an ideal luxury car buying experience--transparent, attentive, and genuinely enjoyable--completely breaking the car dealership stereotype. We'll probably purchase any future Lexuses through John; the extra half-hour or so of drive was well worth it.