I got a battery and my tags today…read more as a generally fair person I adjust my review.

Do not buy a car from A-Kar Auto Sales, Middletown, NJ. My experience is identical to Beau M.'s…read moreexperience, dated Nov 15, 2024. I bought a 2013 Ram from A-Kar and at first glance all looked well. Charlie gave me a CARFAX report stating it had only Minor Damage. On my 84 mile trip back home I noticed a very wobbly front end and it bounced repeatedly from the smallest bump in the road. Exceeding 60 mph was life threatening. I couldn't help but recall Charlie's statement, "This, vehicle has passed the A-Kar 42 point inspection." The following week I took it to two separate, trusted, independent local repair centers and each had the same report. The front struts on both sides, Sway Bars both sides, Upper Ball Joints {Control Arms} both sides were damaged and must be replaced. Wire was used to hold the gas tank in place and the rear section of the frame was severely rotted and the frame was heavily rusted. Someone tried to cover the rust using Bondo and sprayed it black. The following day I called Charlie at A-Kar with the repair center reports. He was apologetic and told me to bring it back and he would have all the repairs completed. He said he did not personally inspect the truck before it was released and he was sorry for the inconvenience. Because of the danger in driving , I contracted AAA towing to pick the truck up at my home and take it back on that 84 mile to Middletown. At the same time I followed up in my car to speak to Charlie but it was Wednesday, his day off. The following day we spoke and he said the A-Kar service shop had it up on the lift and had started the work. He said I would be able to pick it up in 5 to 7 days. They had the truck seven weeks. I would call weekly to get a progress report. Each time Charlie would say they are making progress. Finally on July 11 Charlie said the truck was ready. Once back home, I took it back to the same repair shops to learn the only thing that was done in the seven weeks they had it was the gas tank strap was replaced. A summary of my experience at A-Kar is this, it's an environment of Lies, Deceit, Fraud and Trickery. I wish I had read the reviews of others before I bought there. Maybe perhaps my experience will help someone else. Run away from this place as fast as you can.

Salesperson was professional and did not rush me through the process. Refreshing and hard to find…read morethese days.

Warning! They are falsely advertising cars with DAMAGE as if they are in pristine condition... They…read morerefuse to lower the price and are trying to find customers who they think will be fooled! Watch out! Buyer beware!!! INSPECT ALL CARS FOR DAMAGE, interior and exterior!

Had a slight glitch I booked appointment with Jen but when I…read morearrived they didn't have me on the schedule not to worry I worked with Linh Duong and she was so helpful. Linh got me on the schedule which I so appreciated. Asked if I wanted my car washed (it's free)....so yes and thank you. The process was streamlined and so easy after check in I was told to make myself comfortable in the waiting area. Free coffee and water is offered while you sit in the plush leather seats. A short time later a staff member came by with a basket filled with individually wrapped granola bars. Linh came over shortly after to inform me the inspection was done and I was just waiting for car to be washed. Soon after she came back with my paperwork in hand and showed me to the cashier. The car was spotless and I received my invoice which detailed all that was done and a print out of the multi-point inspection breakdown. I couldn't be happier with the service provided to me by Linh and the staff.....this location has excellent customer service. I will most certainly look to connect with Linh anytime I need anything done.

Went in, test drove a used car, my salesperson Haily did a great job and was pleased with the…read moreexperience....

I bought a Mercedes from here August 1, I drove it home about 15 minutes from the dealership when…read moremy engine started smoking. I immediately called and the salesman told me to bring it back and if there was any issues With the car that they would refund me my money. Two days past and still no call so I called them and they told me the car is ready perfectly fine just a gasket and they fixed it. They will not refund me for a $50 gasket. I argued with the owner Joe saying I wanted a refund if there was one problem with the car I'm sure there will be more he ensured me the car is in excellent condition and that I bought the best warranty that would cover everything. Not even a month later my check engine light comes on and my car is making a loud noise. I bring it to a mechanic and there is over $4800 in damage to the car. The warranty is only covering $890 of the total damage and I paid $2400 for the warranty. I totally got ripped off so much for joe being a stand up guy like he said. Telling me that he doesn't sell bad cars the only reason I got the great deal I got was because he has cancer and is selling his business.

I bought a Ford Freestyle SEL here in the summer probably in June of this year and they said they…read moreput a new alternator in it meanwhile it just went and it's only been about 5 months plus I've already had to replace the transmission and I also have to replace the valve cover gasket. It's been one issue after another. They're rip offs.

A warning light came on my sons 2020 Ford Escape. I made an appointment and dropped the car off in…read morethe late morning. My service writer Joe was extremely helpful. The car had to stay for diagnostic and repair. Joe arranged a ride home for me. Joe contacted me in the afternoon and told me the vehicle would not be ready till the next day. On the following day Lori called and said the vehicle was ready. She said that she could have the car dropped off at my home About an hour later the car was dropped off. Because I had the extended warranty there was no charge. Over the twenty years I have lived in this area I probably purchased a dozen or so vehicles from Tom's Ford and would go anywhere else for my automotive need. Thank you to everyone at Tom's Ford. Keep up the good work

Awesome humans great experience . This is a company that is focused on customer experienceread more

STAY AWAY!! MIKE PUGILISE the Manager will blatantly lie to your face and talk down to you not…read morerespecting you as a prospective buyer but more like a little kid. Unprofessional, Unsavvy, not a classy respectable person Had certified check ready all I needed to do was get it third party inspected by a mechanic. MIke boasts why do you need to do that? I have the Certified papers right here. WELL GUESS WHAT? Mechanic says this engine is full of sludge and is no good. This car won't last long. A certified mechanic actually wrote on the report. ADVISE CLIENT NOT TO BUY. Best $200 I spent. This dealership is TRASH. Don't be the one to be fooled!

If you're desperate for a car and have cash on hand.They will help you when no one else will.I…read morehighly recommend dion in sales....

The best car dealer anywhere, ever. The owner personally assisted me when my husband died of a…read moresudden heart attack in 2016, leaving me and his 11 year old daughter. I was barely able to make ends meet , let alone pay to bury my dear husband. My elementary school friends from the Middletown neighborhood took up a collection for me. Mr Straub bought my departed husband's car from me, and gave me more than a fair price and did so much to help me cope with the sudden loss. I knew nothing about selling cars and had so much stress at the time! Keeping the 2nd car was never an option for me. I was able to get a refund from our car insurance company and Straub dealership even gave me a ride home. It was a huge relief off my shoulders. How wonderful it is to know a car dealership that cares about people and who has a heart. They were there to help me thru a devastating loss. I will never forget their kindness . Lee Summers, Neptune, NJ

Haven't even had my vehicle for a year and the transmission is already bad. 2016 dodge journey with…read more3 years of payments left of a car I can no longer drive AND I can't get another vehicle because I'm locked into these payments. I have reached out to them so let's see if they do anything to rectify the situation. I will update if they do!

OMG! Stay away. Very very far away. Maurice is a crook and this has been proven over and over…read more Just look at his IG page. He sells approximately 1 car a week and needs to say "another satisfied customer" to try and convince you. If you're really good you sell at least 20 a week. Over priced and down and out dishonest. He defined the word "used" car salesman. Even his wife doesn't go to him.