DO NOT BUY ANYTHING FROM THESE CROOKS! THEY ARE LIARS!…read more I had the massive misfortune of trusting David and Haz at Akar auto with a cross country purchase at a very sensitive time in my life. The first question I asked was ' is there any severe rust or rust issues? To which David said - no not at all. Simply some surface rust.. Turns out - after picking the vehicle up and taking it in for an oil change, the entire bottom of the car was corroded and rusted out. The vehicle needed $5,000 in repairs ASIDE from the rust and on top of that they tacked on a $3,000 warranty never verbalized to me and my payments went from the promised $320 a month to $480 for a vehicle that needs over $5,000 in repairs to get on the road. I have never been screwed over so bad in my life. They have refused to work with me in any fashion. Im sure one of them will pop on here and say "we told you to bring it in the same day". Ya, Not to return it as i tried to do, for their mechanics to look at it again (the same mechanics who passed it). So no i didnt bring it back in. I ended up paying $20,000 for a 2013 nissan frontier that had a check engine light come on in the first 1,000 miles, needed all new tires, needed brakes and rotors (TO A DANGEROUS EXTENT), needed all new suspension, the hood flew up after leaving the dealership, needed everything serviced among other things. DO NOT BUY HERE!!!

DO NOT BUY A CAR FROM HERE! I wish I listened to the reviews posted, but there was a car that was…read morepriced extremely low and I thought I was getting a deal! Well I had to invest an extra approx. $4K in repairs to get the car to pass inspection and driveable. David and Charlie are untrustworthy. They sold me a car that had many issues from brakes, to engine issues to battery drains! Very, very mis-leading.

Got a recall notice for a trailer tow module on my RAM pickup. Called the service department and…read morethey had to order the part(s) before I could set an appointment. I got called about a week later that the part(s) were in and was then helped to make an appointment. Even though my formal appointment was mid morning, they said they'd be able to take care of me if I showed up at 7AM opening - which I did. I was about 7th in line but as promised, they took me right in and the work was completed as I waited exactly at the estimated time. The waiting area was comfortable and offered refreshments and other amenities. The staff I met were friendly and professional. Overall a very good experience, much better than past experiences at other dealerships of various brands.

Warning! They are falsely advertising cars with DAMAGE as if they are in pristine condition... They…read morerefuse to lower the price and are trying to find customers who they think will be fooled! Watch out! Buyer beware!!! INSPECT ALL CARS FOR DAMAGE, interior and exterior!

Had a slight glitch I booked appointment with Jen but when I…read morearrived they didn't have me on the schedule not to worry I worked with Linh Duong and she was so helpful. Linh got me on the schedule which I so appreciated. Asked if I wanted my car washed (it's free)....so yes and thank you. The process was streamlined and so easy after check in I was told to make myself comfortable in the waiting area. Free coffee and water is offered while you sit in the plush leather seats. A short time later a staff member came by with a basket filled with individually wrapped granola bars. Linh came over shortly after to inform me the inspection was done and I was just waiting for car to be washed. Soon after she came back with my paperwork in hand and showed me to the cashier. The car was spotless and I received my invoice which detailed all that was done and a print out of the multi-point inspection breakdown. I couldn't be happier with the service provided to me by Linh and the staff.....this location has excellent customer service. I will most certainly look to connect with Linh anytime I need anything done.

This was one of the most frustrating and troubling post-sale experiences I have had with a…read moredealership. I purchased a used vehicle in December as a Pennsylvania resident from this New Jersey dealership and paid all taxes, title, registration, and license plate fees in full at the time of sale. Weeks later, I learned the registration process had stalled due to a dealership error in processing my identification. I corrected this immediately once notified. From that point forward, communication was poor and almost entirely reactive. I had to initiate nearly every follow-up. As my temporary tag approached expiration, I was told my plates and registration were ready, then abruptly informed that they would not be released unless I paid an additional fee that had never been disclosed previously. What made this especially upsetting was not just the late demand for more money, but the tone and manner in which it was handled. During phone conversations, the issue was repeatedly framed as my fault, despite the delay clearly stemming from dealership error. I was spoken to in a dismissive and disrespectful manner, as though I had done something wrong by questioning why I was being asked for additional money weeks after paying in full. Given that Pennsylvania registration and plate fees are publicly known and significantly lower than what I was already charged, the situation felt less like an honest mistake and more like an attempt to extract additional money under time pressure. That perception was reinforced by the fact that, after escalation, the dealership ultimately agreed to absorb the additional amount. Even after that written confirmation, there were further delays and no proactive communication. My temporary registration expired, leaving me unable to legally operate the vehicle I had already paid for in full. The plates and registration were eventually delivered, but only after repeated escalation and unnecessary stress. The issue was resolved, but the experience left me feeling disrespected, blamed for the dealership's own errors, and pressured in a way that felt inappropriate. Buyers, especially those purchasing from out of state, should be extremely cautious and prepared to closely monitor every step of the registration process.

I bought a Mercedes from here August 1, I drove it home about 15 minutes from the dealership when…read moremy engine started smoking. I immediately called and the salesman told me to bring it back and if there was any issues With the car that they would refund me my money. Two days past and still no call so I called them and they told me the car is ready perfectly fine just a gasket and they fixed it. They will not refund me for a $50 gasket. I argued with the owner Joe saying I wanted a refund if there was one problem with the car I'm sure there will be more he ensured me the car is in excellent condition and that I bought the best warranty that would cover everything. Not even a month later my check engine light comes on and my car is making a loud noise. I bring it to a mechanic and there is over $4800 in damage to the car. The warranty is only covering $890 of the total damage and I paid $2400 for the warranty. I totally got ripped off so much for joe being a stand up guy like he said. Telling me that he doesn't sell bad cars the only reason I got the great deal I got was because he has cancer and is selling his business.

I bought a Ford Freestyle SEL here in the summer probably in June of this year and they said they…read moreput a new alternator in it meanwhile it just went and it's only been about 5 months plus I've already had to replace the transmission and I also have to replace the valve cover gasket. It's been one issue after another. They're rip offs.

A warning light came on my sons 2020 Ford Escape. I made an appointment and dropped the car off in…read morethe late morning. My service writer Joe was extremely helpful. The car had to stay for diagnostic and repair. Joe arranged a ride home for me. Joe contacted me in the afternoon and told me the vehicle would not be ready till the next day. On the following day Lori called and said the vehicle was ready. She said that she could have the car dropped off at my home About an hour later the car was dropped off. Because I had the extended warranty there was no charge. Over the twenty years I have lived in this area I probably purchased a dozen or so vehicles from Tom's Ford and would go anywhere else for my automotive need. Thank you to everyone at Tom's Ford. Keep up the good work

Awesome humans great experience . This is a company that is focused on customer experienceread more

STAY AWAY!! MIKE PUGILISE the Manager will blatantly lie to your face and talk down to you not…read morerespecting you as a prospective buyer but more like a little kid. Unprofessional, Unsavvy, not a classy respectable person Had certified check ready all I needed to do was get it third party inspected by a mechanic. MIke boasts why do you need to do that? I have the Certified papers right here. WELL GUESS WHAT? Mechanic says this engine is full of sludge and is no good. This car won't last long. A certified mechanic actually wrote on the report. ADVISE CLIENT NOT TO BUY. Best $200 I spent. This dealership is TRASH. Don't be the one to be fooled!

If you're desperate for a car and have cash on hand.They will help you when no one else will.I…read morehighly recommend dion in sales....

The best car dealer anywhere, ever. The owner personally assisted me when my husband died of a…read moresudden heart attack in 2016, leaving me and his 11 year old daughter. I was barely able to make ends meet , let alone pay to bury my dear husband. My elementary school friends from the Middletown neighborhood took up a collection for me. Mr Straub bought my departed husband's car from me, and gave me more than a fair price and did so much to help me cope with the sudden loss. I knew nothing about selling cars and had so much stress at the time! Keeping the 2nd car was never an option for me. I was able to get a refund from our car insurance company and Straub dealership even gave me a ride home. It was a huge relief off my shoulders. How wonderful it is to know a car dealership that cares about people and who has a heart. They were there to help me thru a devastating loss. I will never forget their kindness . Lee Summers, Neptune, NJ

OMG! Stay away. Very very far away. Maurice is a crook and this has been proven over and over…read more Just look at his IG page. He sells approximately 1 car a week and needs to say "another satisfied customer" to try and convince you. If you're really good you sell at least 20 a week. Over priced and down and out dishonest. He defined the word "used" car salesman. Even his wife doesn't go to him.

I debated about leaving a negative review but I feel I must warn people. They do nothing to the…read morecar before you pick it up except detail it. My tire sensor light came on so I went back and they checked the tire but the light never went off. Was told I had to drive a long time before it would go off. WRONG! Brought to my mechanic and it needed a new sensor along with an oil change they never did. It also needs all new brakes. Another $700! When I picked up the car the gas was almost empty, no manual and no extra key. Called Mel and asked him to make it right. His answer was he would make another key for approximately $200. I'm a 71 year old woman and they took advantage with their fast talk. I will be reporting them to the BBB. Buyer beware!