A fantastic experience at this dealership!! Stephanie and Lexi made this an effortless transaction…read more They were so kind and patient!! I will definitely be recommending this dealership.

I had a truly awful experience at Open Road Mazda, and I'm honestly still shocked by how poorly…read morethings went. This was my first time visiting a dealership, so I waited to write this review until I had something else to compare it to, and I'm glad I did because this place sets a really low bar. On July 30th, my husband and I went to look at and possibly purchase a used Mazda CX5. From the moment we walked in, the dealership gave off a weird vibe. We were the only ones in the showroom so all the employees were just standing around doing nothing. Neville (or Nabeel?) approached us and immediately asked, "Are you paying cash or financing?" to which we replied that we weren't sure yet. From there, he seemed pretty uninterested in us, and we could tell he was bored. Every time we asked a question or tried to move forward, he'd walk away and leave us hanging for long stretches of time sometimes 10 minutes or more. It was so slow moving and made the whole process frustrating. When we finally got to the test drive, things didn't improve. Neville had me sit in the back while my husband sat up front. The test drive was the shortest route possible, and Neville didn't share any details about the car. I had to ask for basic information, and he didn't even know the answers. He honestly seemed like he couldn't care less about us or our interest in buying a car. After hours of being there, we finally got to discussing pricing. This is where things got pretty ridiculous. Neville started off by saying, "The reason I keep asking if you're paying cash or financing is because there's over a thousand dollars added if you pay cash." Apparently, they charge an extra fee for paying cash because the dealership "loses money that way." He then proceeded to give us a print out with all the different fees that took the price of the car from the advertised price to over $5000 higher. The total price he gave us included the about $1500 fee for paying cash, over $2000 for the "certified Mazda label" (which is advertised as already included in the car's price), a $999 "doc fee" (which he said was for things like "keeping the lights on and buying coffee"), and an additional registration fee. All these added fees were completely unreasonable. Then came the real kicker, our trade-in. According to Kelly Blue Book, our car was valued at about ten times more than what Neville offered us. He valued our 2014 car with no issues at a shockingly low $390. That's literally one-tenth of the KBB value for a car in good condition. It felt like a bad joke. By the end of the day, the total price for the car was about $5,000 more than what was listed online and that was including our trade-in. It was beyond absurd. Having now been to another dealership I know that this is not normal at all and can be completely avoided. I would never recommend this dealership to anyone. The lack of professionalism, transparency, and respect for customers was overwhelming. Save yourself the trouble and go elsewhere.

We were in the market for a new Luxury SUV and after many stops to other dealerships we decided to…read morego with Open Road Acura of EB. We had many other quotes on the same vehicle we were considering. However, Open Road Acura had one of the lowest pricing available. I did my due diligence going around trying to find the best price and trade in for my old vehicle. I actually went to about 5 other Acura dealerships to shop and compare. I was very close on making a deal at another Acura dealership, but decide to give Open Road Acura a chance for our business. After reading many online reviews from yelp and others. I decided to ask for our salesman Raymond Lee. I bought many cars in my lifetime both new and used cars. I could say that in my past experience that other salesman were pushy, rude, arrogant, argumentative, and overall not easy to deal with. Guess what? Raymond is the opposite of those typical stereotypes. Ray was one of the best car salesman's I've ever dealt with EVER. He is friendly, attentive, professional, and makes sure you are completely satisfied with the purchase before you leave the dealership. On a personal note, I just found out that he owns more vehicles than I did. I have owned about 24 cars up to date and a car enthusiast so we both definitely relate. We were just taking about other cars in the market so it was a causal conversation and did not feel like a sales pitch. Overall, I definitely recommend Open Road Acura of EB and Ray Lee for your next new or used car purchase. He is a wonderful person to work with and I was glad I was able to work with him. He made us feel it was a no pressure environment when we were negotiating. Both him and his sales manager made us feel confident that they were giving us the best deal and trade in value that we decided to purchase from Open Road Acura. At the end of the day, we came home with a brand new 21 Acura RDX Aspec with color combo we wanted. If you are in the market go see Raymond Lee and the people at Open Road Acura of EB. I don't give out 5 stars ratings often at car dealerships, but they deserve 5 stars for Ray and Open Road during our transaction.

I'm extremely disappointed with the service department. After spending over $4,000 on repairs, my…read morecar still pulls to the right. They performed an alignment not once, not twice, but three separate times -- and the issue remains unresolved. At this point, it feels like guesswork instead of professional diagnostics. An alignment should not need to be redone three times without correcting the problem. For the amount of money I paid, I expected competent work and a properly functioning vehicle. Very frustrating experience, and I cannot recommend this service department based on the lack of resolution and quality control.

What a painless experience. They really know their stuff. The salesmen were relaxed and straight…read moreforward. No pressure and very accommodating. Their prices are extremely competitive, bought my 1999 Ford Mustang GT for almost wholesale pricing. Everything was explained to me before signing and didn't get the typical "runaround". Overall I was really happy and the car is absolutely beautiful! Thank you Robert and Borus.

I'm shocked they have any stars I couldn't get them to reply…read moreto my email Terrible customer service and they don't even open their messages?

Car Point Automotive Group in South River, NJ gave me the most amazing experience from start to…read morefinish. I honestly wasn't sure I would get financed, but they went above and beyond and made it happen. The entire process was smooth, transparent, and stress-free. Huge thank you to Victoria in Sales for being attentive, patient, and on top of everything, and Steve in Finance for working his magic and getting me approved. If you're looking for a dealership that truly takes care of you, this is the one. Highly recommend!

bought so many cars from here it's a great place! I just bought a Maybach from them and enjoy it so…read moremuch

The customer service at this business is absolutely horrible. I have had to speak with them three…read moretimes now and have spoken to a different person each time. Each of the people that I speak to has no idea what is going on and they have to put me on hold to find my information. I was asked about four times if I had completed one step that was already completed days ago. Then when I was saying that I had all my information in, the woman I was speaking to got nasty with me because it was the end of the day and the auto bodyshop that my car is at was closed for the day. I only am using this company on a recommendation from my insurance and because they will give me more money than most places to scrap my car. However I would not use them again in the future or recommend them because their staff has been so nasty no one seems to know what is going on.

Amazing interaction from the start. Ana had introduced me to Jason. Let me tell you from beginning…read moreto end they answered questions I didn't even have and made sure I felt comfortable. They are not like most dealerships sales driven more customer service oriented and they are close to a Wawa so that's a plus.

I would give zero stars if possible!!! Never go to their service! They take your car and lie about…read morehow long and then never call you back!

I am sorry I know I offered you 22k but I can only give you 21k I lied just to get you down here…read more This is what car cash does not just to me there was a Cadillac they did the same thing before I got there. Don't believe a word they say over the phone they lie. Stay away.

Selling our BMW X6 was very easy with Car Cash. I just went online to get an instant approximate…read morequote. Later I drove to their East Brunswick location to actually get a real value and sell it right there. They go over the car, check for errors/codes, damages, and a short test drive. You have to have your title or Lien documents, registration and insurance as well as drivers license. Thats it! , Car checks out and you are paid with a company check. The entire process was painless and took only 1/2 hr. versus going to a car dealer and haggling back and forth. They were very professional and courteous with my wife and I. No beating around the bush. Just straight honest business dealing, which is not too common now a days, specially in this market! Thank you and I highly recommend Car Cash!!

These guys are con-men, they sell junk cars, they sold my friend a 535 with a blown transmission,…read moreand hustled another 3k out of him. The place is a dump, do not trust these guys..... The only have fake reviews, most of them are one review. They take down bad ones. Be WARNED!

I have to say this dealership really did right by me as there was a misunderstanding when picking…read moreup the car and at first I was concerned that they were trying to screw me over but Fred took it upon himself to resolve the issue and did right by me. I have had a number of horrible experiences with dealerships but I am pleased to see that he truly cares about his reputation and customers.

Thanks this company for quality work with my car after accident. Good mechanic and body worker made…read moremy car as new very fast and not expensive.

From the owner: Our Shop specializes in commercial truck repair , body shop with or without insurance claims,…read moreengine overhaul, we also have used cars for sale....Customer satisfaction is our number priority........We have overnight emergency truck repair for an affordable cost.