I had a great experience at the Douglas VW service center - Brian Ardente was amazing to work with. My tire unexpectedly blew out (on the turnpike). I showed up frazzled, as the shop was about to close, but Brian and some of the shop employees stayed late to install two new tires and get my car back to normal. I wasn't charged extra BS fees or pushed unnecessary services, which has happened at other VW dealerships. My experience with Brian and the whole Douglas team was great, and I will be returning to service my Beetle there regularly. read more

Extremely disappointing experience with Douglas Motors VW I truly regret buying my 2021 Volkswagen Atlas from Douglas Motors Corp. Less than a year after purchase, the check engine light came on, and after several visits, I was told there was carbon buildup on the intake valves -- a well-known issue in VW engines. What makes this worse is that when I first brought the car in, they cleared the warning light without doing any real repair, and told me everything was fine. The light came back the very next day. Then, instead of honoring their warranty or taking responsibility, they quoted me $1,400 + tax for a repair that should have been addressed during the warranty period. Communication with their staff was frustrating and inconsistent. Every time I tried to get straight answers, I got different excuses. The dealership seems more interested in pushing sales than standing behind the vehicles they sell. I've already filed a complaint with Volkswagen of America and the BBB because customers deserve honesty, not avoidance and blame-shifting. If you value transparency, accountability, and integrity -- please avoid this dealership. They treat customers like a problem, not a priority. read more

Third car from Douglas! They're always efficient and friendly! Ask for Vlad, if you're looking for a hassle free experience! Helpful and knowledgeable! He found me exactly what I wanted and stayed on budget! I'm very happy with my car! read more

It's rare that the car-buying customer experience exceeds your expectations and you walk away feeling the dealer was on your side. That was my recent experience purchasing our Atlas SEL-Premium at Douglas VW of Summit, thanks to my exceptional, customer-focused Master Sales Consultant, Vlad, and the rest of the team in my corner (Rich, Chet, Lou, and Matt). Vlad was highly communicative, responsive, and transparent through the buying process. He and his team did everything they could to make it easy, build my trust, and put together a highly competitive deal I was thrilled with. I'd highly recommend buying your next VW at Douglas--where the customer experience is paramount (so rare these days) and you're treated like the dealer's top priority from start to finish, not just another sale. read more

First & foremost let me just say that the experience at this dealership (especially as a first time auto buyer / owner) was IMMACULATE to say the least. I was assisted by the wonderful Flo & it was by far the most amazing experience and recommendation ever. She was patient, informative & did the best she could to literally get me the best deal in everything that had to deal with my vehicle. ALL THE WHILE multitasking and making sure that ALL customers received equal treatment. She got me out of there in record time as I was expecting to leave after dusk from every one's usual experiences. The attentiveness from the staff was wonderful. I was greeted at the door and even received snacks & drinks during my wait. The process was truly nothing short of amazing & they have gained a life long customer. Thank you guys for the amazing service, the great options, & for helping me find the perfect vehicle for me! Again, Flo was TOP TIER & going anywhere else would truly be a disservice to yourself. Shop Douglas Volkswagen or don't shop at all. read more

I sold my car to these guys a year ago. It was registered in NY. They never surrendered the plates and haven't been able to help me prove they've been surrendered. It's been over a year, I've had to pay $2000+ in insurance on a car that I no longer own because insurance won't release the policy on a car that still shows it's registered to me in the NYDMV. Hoping a negative review will actually get someone to help, but thinking it won't. read more

This dealership has restored my faith! The staff is so welcoming and friendly. They have really nice loaner cars, I didn't want my car back after driving them. They were very helpful, professional, knowledgeable, and went above and beyond to make sure my car was good as new and I was happy and safe to be on the road. I can't say enough good things about this place. Thank you Dominic and all the other staff members at Douglas Volkswagen, I am another loyal and happy customer. read more

My 9 year old Passat, which continues to run great, had a creaking in the Passenger door. I stopped by unannounced and Marvin Ma, my single point of contact came right outside and fixed it for no cost. I take my car here for service and have always had excellent customer and car service. read more

I had such an amaaazing experience at this Volkswagon when compared to another in the same area. They were trustworthy, knowledgeable, and very respectful. I also found them to be completely transparent with me regarding issues with my vehicle. A man named Dominic was incredibly helpful and kind. As long as he, and his honest staff are around, I'll always come back. Thank you Dominic. read more

We had a great experience at Douglas VW working with James. He was knowledgeable without being pushy and after spending the day at several other dealerships, we wound up getting our car with him - got a good deal and love our car. Would recommend! read more

I purchased a leased vehicle at Douglas Volkswagen. To get over on me. They gave me a 5 year lease. They gave me the lease on a memory drive. I have never seen any do business this way. I was reeled in by one of the receptions name Patricia. Then I met Flo who helped me with obtaining a car. I traded my 2010 Mercedes in the value was $4000. I didn't check my lease on the memory drive for a whole year. Due to my hours at work I couldn't make it there. I looked at the lease and was floored me. I am paying for car insurance through them and paying my own. It's a rip off. Unheard of practices. Please be careful. read more

After dealing with so many sneaky car dealerships/sales representatives, I am surprised I am able to give any a 5. Mike Tuzzo, our sales rep, was great from the start. We did not have to wait when we arrived for our appointment. He was pleasant, down-to-earth and not at all pushy. After test driving the car, he listened to our concerns and was willing to address them before purchase. When I was hesitant about something, he even spoke to his manager who then came and allowed us a day to test-drive the vehicle so that we would feel comfortable with our purchase. Mike was very clear about pricing and made an effort to work with our budget (ex: Since the car we were interested in was a Mazda CX5, we told him we would need to get it inspected by a Mazda service center and he was able to negotiate the price down in order to compensate for that additional cost). The only reason we did not purchase the car from them was because it was missing one feature that I could not compromise on. I was very impressed Douglas' Volkswagen customer service and would highly recommend them. After visiting 10+ dealerships in the past month, I can honestly say that this was by far the best experience. Additional fees as of 06/2020: Doc fee $469 NJ Motor Vehicle fee $140 (For the used Mazda we were considering, the price was the same whether financing or paying cash) read more

I just purchased a 2023 ID 4 from here at MSRP. I worked with Vlad. He was amazing. Responsive and knowledgable. It was the easiest car buying experience I ever had. Vlad got in the car and showed me how everything worked. Vlad has certainly won my business. read more

IRENE & DOMINIC ARE PHENOMENAL!!!! I went in for an oil change, met with Service Manager Dominic, and he gave me the real deal. Spoke to us like family and cared enough to find just the right sales specialist for us - Irene! Irene was respectful, personable, and fought for us in ways we didn't know. She found us the most special car, at the right price, WITH A WARRANTY! My first experience buying a car, I was completely at ease right through the financial process, and left with my car within hours! I share their business cards with EVERYONE - servicing or buying! read more

just now I had a lease with another company, and my circumstances changed and I was going way over on my lease. I called Simon and told him the situation ( he happened to also previously get my wife into Tiguan 6 months ago which she loves ). Simon took the time to understand my situation and over delivered. He got me out of my lease and into a Purchased brand new Tiguan. No games no gimmicks he is a true pro. Everyone including The finance manager was also very professional. I went with the extended warranty and gap insurance which I think is a great deal. I will be a customer at Douglas VW for life. Give Simon a call! read more

Douglas Volkswagen - Two Tiguan household! - Auto Repair Near Me - Summit, New Jersey

Bought a new car in Sep 2021at MSRP Went back to get the plates put on. the "Jerk" put the front bracket on crooked and 3 inches off center. He was too GD lazy to sit down and do it right. It's the little things that count. If the can't put on a front license bracket right, then how can you trust them to something really important. You can't. Take your business to a trustworthy firm. read more

This maybe the worst dealership in the world. The service center is careless and incompetent. Stay clear!, purchase your cars elsewhere! Most recently my lease was expiring. I reached out to the dealership about my expiring lease and purchasing a new vehicle. They were so unhelpful and winded up purchasing a car at another VW dealership. Brought the new VW in for a warranty claim and they refused to cover it! Claiming I caused the failure! Such incompetence its amazing they are still in business! There are many other VW dealerships I recommend going to visit one of them. read more

Love this dealer! Nick is awesome! I was buying a car from them while living out of state and they were super accommodating and handled everything for me! Nick helped with the whole process. He was super responsive and also NOT pushy. Nick was able to be reached by phone for any questions or concerns and even did research for me when some extra out of state procedures popped up for me to get my plates. They were quick and efficient the day I came to purchase my car and gave me a fair number for my 2012 beetle which I sold to them. Awesome, transparent, and not-pushy dealership! Thanks guys! Love my 2019 Beetle! read more

Douglas Volkswagen - 2019 VW Beetle - Auto Repair Near Me - Summit, New Jersey

I've been bringing my car for service to Douglas for years, and even though I know their prices are way higher than other repair shops, I always felt that my peace of mind was worth it - that is, until my last visit this past January. On my last service they told me I needed to have the arms replaced, because it was worn out and causing an uneven wear in my tires , but back then I didn't have the time to leave it and said I would bring back. I ended up taking it to my friend's repair shop, because the dealership wouldn't answer the phone or my emails during the pandemic, and solved the issue. When I was back at Douglas this time, and after my car was inspected, Brian brought to my attention that the arms needed to be replaced, to which I responded that I had already done so. I told him I was very surprised and would text my mechanic right away to find out what happened. A couple minutes later, he came to the lounge area and changed the story, he said that the arms were replaced indeed, but that they were wearing out again. So, the arms were good for years, and then I need to replace them once again after 7 months of use. Really??!! That same day I was also told to replace the rotors and pads, I asked them to change the pads only and Brian said that wasn't possible because my rotors were rusty. Days later there was a snowstorm and my new rotors were covered in rust - I asked a friend about it and he said it is completely normal to have rusty rotors and that they only need to be replaced when they're giving you trouble, which of course wasn't my case. So, I probably shelled out almost $600 for a brake job that wasn't even needed, not to mention that they told me I would have to wait about 2 - 2.5 hours and it took them 3.5. I'm truly disappointed about this place and I'm never bringing my car again, or buying a new one at their dealership. They lost me. read more

When it came to buying a VW Atlas we visited Douglas VW and saw Vlad in sales. He was professional and super friendly. When asking about the different trims he was able to rattle off the differences and couldn't have been more helpful and professional. In today's times of chip shortages, it is MSRP however they don't charge all the bs extra fees and was very straightforward buying. Also worked with Lou closing the transaction and he was well prepared and ready for me to sign the documents and get me out in my new Atlas. When picking the Atlas Vlad was again super friendly and helpful in reviewing the auto. Highly recommend this dealer to anyone in the market for a VW and must-see Vlad. read more

Been having a lot of issues with my car....problem could be resolved but Brian is absolutely horrible and I've decided to deal only with Linden Volkswagen....Douglas over-charges for everything my recommendations for quality service is Linden Volkswagen smh people at Douglas need to learn customer service I'm never at ease dealing with Brian steer clear Good Luck because you'll need it read more

Everything went smoothly during my first visit to Douglas VW. I bought a low miles 2019 Golf Alltrack at a non-VW dealer and wanted to get the oil changed and have the car looked over. I also mentioned a strange noise I was hearing from the rear. Dominic, the service advisor, had the car checked out and it turns out they were able to diagnose it and help me schedule it for a warranty repair at a future date. The oil change was fine, of course. Everyone was friendly, and I'll be glad to return in the future. I typically do my own maintenance, but the oil change is not expensive, so it may make sense to simply take it back here in the future to save time. read more

Would normally write a great review for this business after buying the last few cars from them. I want to say is to anyone looking them up wanting to do business with them. DO YOUR RESEARCH. There are plenty of other great dealerships who would love your business. If you do end up using this dealership, it's imperative you read your contract and take your time signing. They rushed me to sign saying "it's all the usual contract stuff" only to call me back 3 times to resign my contract. When my bill came, SURPRISE! My monthly payment changed from the agreed number. The sales men say that Lou in finance is old and loosing his wit. Why in the world would they have an old man loosing his marbles be in charge of contracts!!??? Anyway, 4 cars later they lost my business. They were unapologetic, rude and blamed it on other people there when I brought up the matter. They offered me a free $30 tank of gas to try and make up for it LOL. Also, they request a good review before the deals even finalized. I'm so happy I opted to wait to write my review. read more

Months ago when I was in the market, this dealership stood out because they sold the golf r at msrp. There was no markup unlike at many other "stealerships". Also, they even let people test drive golf R's which was also apparently a rare thing for dealerships to do (I don't know about now) given how rare these cars are and how some people pre-order before even seeing it in the dealership. read more

I have purchased/leased from many dealerships over the years and I have to say my experience at Douglas VW was 5 stars!!!! From the moment we walked in the door and met Jeremey who was just one of the nicest people you could meet. We then got introduced to Rich the VP who was also extremely nice and professional. We closed the deal and went to finance and were done in minutes! Everyone had masks on and glass barriers on the desks. We had our 7 year old with us and she had a blast. If you are buying a VW trust me go to Douglas! I know I will. read more

I love being asked to spend money to go to a dealership and sit in the showroom for three hours completely ignored by the bearded sales jerk who didn't even want to try to sell me what I wanted to spend my hard earned money to buy. I'm seriously hating the thought that I was convinced to do that twice. Your sales staff is hurting your business by being completely unwilling to work with the customers and use the information and documents they provide. The secrecy between your sales reps and the finance guys and keeping conversations and information about the customer private is concerning and aggravating. Clearly to stating the finance obligations to your customers is necessary to save them time and money visiting a dealership with a horrible reputation. The time wasted with going to your dealership despite your sales team stating things that were untrue and not factual is cause to not trust things your team says. read more

I recently mad a purchase at this dealership. All expectations were met the salesman James Deutschkron made it a flawless transaction. I just explained what j wanted and he didn't try to sell me the building. I will definitely be a repeat customer. read more

Went there and forced us into a deposit then told us it would take three weeks to refund our credit card when we decided to take our business elsewhere. Thank god for credit card disputes. Run don't walk away from this place read more

Just purchased a car from here it was the best decision I've made yet . Super ecstatic with my '22 Volkswagen Tiguan she's a beauty but don't tell my wife lol thanks again to everyone at this dealership for making it happen . read more

My experience at this dealership was amazing. I had a 5 year old Passat I was ready to trade in and started shopping around and like many people I was skeptical due to the reputation car dealerships have. However, not only was I impressed with the friendliness since my first phone call but after meeting with Isaac I realized this was the dealership for me. He was able to find the exact car I wanted, color, interior and trim. He walked me through the process when I stopped by on my lunch break and when I went back 3 days later the process was short, easy and very transparent. He got me the price I wanted, miles and made everyone so easy. I am extremely happy with his level of customer service and thankful to him and the gentleman who helped me fill out all of the paperwork! You have a new lifetime customer! Ask for Isaac when you want to lease / finance a new car! Recommend 10/10. read more

I had been trying to land an ID.4 for a couple months. I'd called every VW dealer in NJ to get on their lists! One day while I was still in bed I receive a text saying there are going to be three available but that I had to call in now! As soon as I saw the message, I called James to hopefully snag one. He was still on his way into work, but he only had two left. The Kings Red w/Gradient had already been claimed. Thankfully I had always been partial to the blue and did not consider the Gradient package worth the extra $1500. Once he got in I put my $500 deposit down. I asked if there were going to be "market adjustments" and he said there wouldn't be. I was a bit skeptical about this, as I had recently walked out of a nearby Hyundai dealer after seeing an $8k markup on a Kona EV. I was told it would be about a week and a half for it to come in. A couple days later I get a text saying it was coming in the next day! Way ahead of schedule. I would be able to get it on that Friday. The experience at the dealer was very pleasant. I had to wait a bit for the car to charge but thankfully I wasn't in a hurry. James was as pleasant to deal with in reality as he was on the phone and the finance guy was not skeevy like the one I'd dealt with when I got my Toyota three years ago. It's been three weeks and I'm very happy with my vehicle. read more

( DO NOT GO HERE MARK MY WORDS )Worst place to go to they just worried and insurance money not the customer was tryin to get other little things fix so they can do a good paint job they said Oo they might Total it out then starting fitting i kept asking about other repairs I was willing to pay out of pocket for they didn't want to deal it with just took 8k and left my car not matching paint or trim lights and not installed right and trunk got a gap I can go on all day read more

If you are looking to buy a Volkswagen go to THREE COUNTY VOLKSWAGEN in Lyndherst New Jersey We purchased 3 Volkswagens from Douglass over the years 1 Passat and two Touareg we stopped in recently to purchase our 3rd Touareg and dealt with a Salesman named Isaac who's a nice guy but doesn't really do much to get the deal done We got tired of feeling dismissed and not having our calls returned so we went elsewhere I'm of the opinion that if someone comes into your showroom to spend 50-60k on a car at least pretend to give a S&/T The sad part is we really liked the service department very professional and always helpful I give the Douglass Service 5 STARS Thanks again to THREE COUNTY VOLKSWAGEN For getting what we wanted as quickly as you did read more

Douglas Volkswagen - Auto Repair Near Me - Summit, New Jersey

Came in to look for an used Atlas and James worked with me. I'd say I appreciated the "hustle" , he tried his very best to help me make a decision. Ask for James when you go in and he'll set you up! Just go in prepared and don't fall in love a car, like I did! read more

I was just there and feel sick to my stomach after talking to one of the people at the service department Steve Tsekouras. What a nasty man with an attitude, bad energy that no one should tolerate. His body language and the tone of his voice, just the way he talked to me, made me feel belittled and embarrassed. Not something customer who bought his first VW should experience. Don't believe these 5 star reviews they writing on the VW Of Douglas website. Its all bunch of lies. I called him twice to tell him my experience and he still didnt call me back. So disappointed!! read more

Alright! It was good when I was driving through Summit everyday and could just stop by to schedule a service appointment, but now when I don't.. the receptionist connects me to my service guy, I leave a message, and no one ever calls me back! What's the point of voice mail? I understand you're busy, but I am in part the reason you're actually busy. Otherwise, service is good, though surely overpriced. Also, I bought my car from them and I love it, the purchase went with no problems either. But generally speaking, purchase is one time event in *their* interest, and service is something I have to deal with from time to time, and it just has been frustrating. read more

I really wasn't in the market for a car but I came across a 2011 Golf so I got in touch with Tito Delgado and we had a 20 minute chat about the car. From the beginning, Tito was professional, patient, knowledgable and friendly. The dealership has a "local dealer" feel with no pressure whatsoever and the transaction was seamless and that included a trade in as well. I've bought a lot of cars and I'd have to say that Tito is arguably the best salesperson I've dealt with. If you are in the market for a VW don't think twice about going to Douglas VW and ask for Tito, he will make your experience a great one that will make you come back and recommend the dealer as I have done. read more

If I can put a ZERO I would. Shady dealership. Didn't want to admit their in breach of contract. Don't buy a car here. Horrible customer service. Shop somewhere else the you'll definitely get a better deal and experience somewhere else. Trust you'll regret it you buy here. You'll get the run around for weeks just so you're out of the "30 day" mark and then have to pay for things outta pocket. Don't go here. Xoxo read more

Picked up my 5th car from these guys today. Customer service, deal makers and respectful staff. What else do you want in a car dealer? 5 stars from me all the way. Thanks Jeremy my sales pro. I highly recommend! read more

Went to Douglas VW to check out the 2019 AllTrack as a replacement for a BMW SUV. A male met us as we were approaching the showroom. We explained what we wanted to see. His response was that there were one or two on the lot. We walked to the rear and saw a Red and a Black AllTrack. The man stated to my Wife. "These cars are pretty expensive. They cost $30-$35,000". My Wife's response was "Well my BMW cost over $40,000." The man went to get the keys for the Black AllTrack. While he was gone, my Wife told me how RUDE and presumptuous he was. She said "We're out of here and never to return". TTFN read more