Solid experience with Smythe Volvo. Although I didn't purchase there I felt comfortable with a no pressure sales experience. Stacey Hopson was generous with his time, explaining the vehicles. I would not hesitate to purchase a car from Smythe. read more

Smythe Volvo - Highly rated Volvo Dealer - Car Dealers Near Me - Summit, New Jersey

Had issues from day one ... no key for my tires then literally EVERY OTHER MINUTE it's been in the car repair worst experience ever I purchased this car with a cracked rim only reason I knew is because i took it to a bmw certified and they took pictures of it circled in green ink , was cracked when I purchased it after back and forth fighting they fixed it but I will NEVER buy a car from this place needs NEVER ENDING REPAIRS!!!!!!! read more

Can't say enough about Kyle and the overall experience at Smythe. We had just come off a horrific experience at another dealer (two bad experiences, actually). We were so turned off. But we found this beautiful Audi at Smythe and decided to give it another go. My wife stopped in and met Kyle. He was terrific from the start. All she did was want to see it before the two of us went back. There was no pressure, no "sales-pitch" or anything. Just a nice guy who listened to my wife and her auto buying needs. We went back that night, test drove the car, talked with Kyle (again, "talked", no pressure). He took the time to answer to every question we had and explained everything in detail. It was more of a conversation than a sales transaction. We explained what we were looking for, in terms of deal (money down, monthly payment, etc.). Kyle introduced us to Abood, helped us explain exactly what we were looking for and we were told "No problem. We hear you and will do our best. If it doesn't turn out to be the deal you are looking for, no worries, but we'll call you in the morning." Next day, my wife got the call and the deal we talked about the night before was they deal made happen. No sweat, no stress, no anxiety. We walked in later that afternoon. Car was prepped, big red bow on it, papers ready to sign, and my wife as out of there in under an hour. THANK YOU Kyle, Abood, William (our delivery specialist) and everyone at Smythe. THIS PLACE is our new and only place to go for a car and we will tell everyone! Robert and Deana Buchanan read more

Smythe Volvo - Car Dealers Near Me - Summit, New Jersey

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Great prices on some nice vehicles. We were looking for a used vehicle for our daughter and her family. Although we didn't purchase from Smythe, their selection and pricing was great. read more

They sold us a certified used x6 and a year and half later, the tires had huge chunks missing. We had to have all replaced and told Smythe. They said they have issues with Pirelli tires and chunchs missing!! Also!!! Both times we brought our car in for servicing, they tried to charge us thousands for repairs even though it was under warranty read more

At first when I brought the car I gave it a 5 star it's been 1 month I'm updating it to 1 star I'm so pissed of with this place I brought a vehicle it doesn't matter if it's used it's my money I was told they replaced all 4 tires come to find out I'm on the highway with my kids and I get a flat tire a police officer help me I was then told my tire was very bad, okay no fast forward they mail my title to another address that I don't live now I can't get it I called the place no one called me back so I finally got hold of someone. The sales Rep Jose explained through text that they will handle the problem. Now the next day I get a call from Smyth Volvo and was told basically I have to go to DMV and get it myself. I'm so frustrated. Very nice when in the process of buying a vehicle but once you pull off not the same people, read more

I just bought about a month ago used Acura RDX 2015 has on only 98,000 miles. The car was not in a good shape. We agree with the supervisor and the sales rep on Paper to change the brake front and back instead of fixing cosmetic job on outside of the car and also to change the timing belt and the water pump and I was so generous I gave him the check and by the time I picked up, the car hasa noise on the back of it and also the supervisor told the Service department do not change the back of the break and at the end did not get what I asked for and agreed for it I complained to them a couple of times they made me take the car to the shop wasting one day Of my job also to pick it up I wasted more time, but they never change or adjust what we agreed for it beside that the supervisor has an attitude Doesn't know how to talk. I'm sharing this opinion. Just be careful not paying before you get. what you ask for I did include one photo from the backside of the brake and also the front side. You can see a big difference read more

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The best experience I ever had buying a car. Stacey Hopson and Jay Shabazz were exceptional! I would recommend highly! read more

I recently purchased a vehicle from this Volvo dealership and was extremely disappointed by the lack of transparency and poor customer service. During the sales process, I made it clear that I had a Tesla charging station near my home and would be relying on that for regular charging. Not once did the salesperson mention that a special adapter would be needed to use that charger -- an important detail that should have been disclosed before the sale. To make matters worse, when I picked up the car, I was charged an extra $250 by the service department for this Tesla adapter -- something I had assumed would be included based on our discussions. When I raised this issue with the salesperson, instead of an apology, I received a snarky and dismissive email explaining that "newer models come with the adapter, but not yours" -- again, something that was never communicated during the sale. He also questioned why I was concerned since I would be using the car for local driving, which completely misses the point and felt condescending. The dealership claims to "treat every person as a member of the Smythe family" and to "serve our great customers" -- unfortunately, I experienced neither. A customer service representative did follow up, but ultimately failed to resolve the issue or make it right. This experience left a very bad taste in my mouth. I expected more from a premium brand and dealership, and I would caution others to ask very specific questions -- because you won't necessarily get full, honest answers otherwise. read more

Dave the service manager is a credit to your dealership. He is always available and ready to solve any issue. Your dealership is lucky to have him in your organization read more

Exceptional service from Patrick from start to finish. My car was inspected and returned (washed!) in a short time. I really appreciate the way the staff at the service center go out of their way to give the best customer service. Thank you all for delivering consistently excellent service! read more

Their mark-up on service parts is more than 100% compared to the closest Volvo dealer. Same parts - one dealer quoted $2,100 while Smythe quoted $3,900. They have no shame. read more

I have been a Smythe Volvo customer for over 35 years and won't go elsewhere for sales and service. The service department goes above and beyond thanks to their expertise and dedication to its customers. Another excellent service visit. Thank you Doug, Tom and team. read more

Mark provides fantastic follow up and feedback and regular updates. He very quickly makes sure satisfaction is superior.

Excellent on sales, but the service takes forever! Very polite- but- Appointments mean nothing. Waited over 2 1/2 hours for an oil change! Even with an appointment and with them knowing I was waiting for the car. Told me it could take 1 1/2 hours max. And here I sit..... Make sure you request a loaner car!! read more

i wish I could give it a zero. I spoke with Tyler about a car and explained we were over an hour away. I called to confirm the car was there. We drove over an hour to get there and we arrived he said the car was sold. He didn't have the courtesy to call us about the car. Horrible dealer. read more

I had my first service experience at Smythe Volvo today and I was supported by Mark Terry. mark was really good at explaining the process and setting my expectations. Mark is a very client focused service rep and took care of all the details and kept me informed through the entire process. The service was very comprehensive and I was extremely pleased with the results. I happy I selected Smythe Volvo to service my S60. read more

I've been a customer of theirs since 2021 and am grateful for that. Every time I go for my scheduled service appointments, I always get the same: great service, no unexpected surprises, an extremely friendly and helpful Volvo team, and the comfort of knowing my vehicle is in its best condition. read more

I spoke to these guys before heading from Long Island to see if the car was available. After 1.5 hour drive in my gas guzzling Escalade (plus tolls), they informed me that the car was not available. I suggest not making any long trips to this place. If you are local, then give then... read more

Every time i use smythe volvo's service department i come away impressed. Responsive, punctual, informative, excellent work quality.

Service is exceptional, i have 3 Volvo dealerships in closer proximity to my home though I choose travel the extra 10 miles to recieve this type of customer service and appreciation. I will be returning for the life of this Volvo and the next. read more

5 stars ONCE AGAIN for my salesman Eric Kulawczyk & Smythe Volvo. Eric not only gave me great service, but he saved me a lot of money on my lease because he tracked the incentives for me too. He's also completely honest & straightforward- a rare find in most car salesman. I appreciate him & like the dealership very much as well. Kudos to you Eric & THANK YOU for everything read more

Smythe Volvo - BEST EXPERIENCE EVER leasing a car! - Car Dealers Near Me - Summit, New Jersey

Im never using or going to recommend this dealership again.. they are crooks. I just dont get how their ratings are 5 star.. they way they treat their long time customers is unacceptable.. I wanted to buy a 2015 Volvo CX60 3.2L, on the site the price tag said $13995 (not a bad price considering the condition of the car, its mileage, and the accident report on carfax). I even received a confirmation by email . So in the morning i went there expecting to purchase the vehicle, but was extremely surprised to see a fresh price tag on it that states $17000 ($3000 more expensive!!! And this is without paperwork or nothing, just straight new price - which is pretty much the maximum it is listed on KBB, WITH A CLEAN CARFAX report!!!!) . I spent 3 hours getting there, the salesman didnt give a shit that i was pretty much lied to, and when i asked for a supervisor to deal with the situation, the person stated "there is none, that he is his own boss and the price will stay at $17000"... when i asked for a reason on the price change, they stated that "when they saw the car themselves, they realized its in better condition than they thought, that this is how the market is... the prices change every day" And so I just left. Dealerships are crooks, and cannot be trusted. Dont buy from them! read more

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Terrible service department. They don't work to help you find the issue in your brand new car and come back saying that the feature isn't available in your car. After spending more time myself with Volvo USA, I was confirmed that the feature is available in my car and something isn't working correctly. So if you take your car there, think twice about their diagnostic, because they want to make it easy and not sort out your problem. The best part is that when you point out the feature is in your Window Sticker and standard for XC90, the associate tells you that he doesn't have time to research this now. I regret one day buying a car here, I won't ever step in here again for new cars nor service. read more

Excellent overall service. Very smooth and efficient process to get the loaner car. They did what they could to minimize costs as well.

Very welcoming and knowledgeable. Stacey helped me with no pressure sales pitch. Great place

I Never thought I would have anything negative to mention of Symthe Volvo. I purchased my car 5 months and had a wonderful experience purchasing my first Volvo with William and Francine. I contacted the service department approximately 3 weeks ago in regards to an issue with the low pressure light. Due to the fact that I commute a little distance to work , i called to make an appointment. The service department over the phone mentioned I didn't need an appointment to just come in. I brought my car in the following day, and stood there for 10 waiting for a service guy to assist me. I decided to walk over to a service employee name Mark Terry. He was very indirect with eye contact communicating with me. He asked if he could help me, I explained my problem with my tire. He never onc put my information in the computer or asked my name. H ed immediately turn my service away and told me they were busy and referred me outside of Volvo to have my tire repaired. I felt very discriminated against and very embarrassed. Thankful for Doug Macadam, very nice and courteous. He couldn't understand why my service was turned away. Doug brought my car to the back to be serviced, put all my information in the system to see that I have warranty on my tire service. No shame on Doug MacAdam , great guy and highly recommend him if you are looking to work with in the service department at Smythe Volve, Summit NJ. 5 Thumbs down for Mark Terry, poor customer service . Height read more

As our 2015.5 V60 is my wife's primary transportation between Maine and Virginia I want it to be absolutely reliable and safe and only come to the best to have it taken care of. read more

I walked into the dealership today excited to checkout the the XC90. However, the customer service ruined the entire experience. I walked in and was instantly ignored by three sales associates. I walked toward the sales floor undeterred, eager to check out the XC90. I again walked by and was ignored by two associates. When I got to the car, I walked around it several times thinking that would garner some attention...it did not. I then asked the woman at the front desk if I could sit in the car to which she quickly replied, yep and looked away. I sat in the car, still unattended. I finally walked out...past the same associates and went home. To say that this experience was horrendous doesn't do it justice. I'm still interested in the XC90 but I won't be buying it from Smyth. read more

Very difficult to get the right people on the phone , kept being passed from department to department. Didn't really make much of an effort - recently leased brand new vehicle 6 weeks old, also got the premium scratch and tire protection - had a piece of the vehicle need to be replaced due to falling off and they didn't make an effort to help me in any way. My first car with them, my first interaction with them , not a good experience. read more

Would give it zero if could. The team including sales and lease staff suddenly turned into extremely rude after knowing I decide not to lease a another Volvo from them when my lease is up. All the answer I have asked for them are "We don't know. Please call volvo finance." And they use Covid as a universal excuse to refuse my request. For instance, nobody will be there after 12PM if I need to turn in my vehicle because of "Covid protocol". No ride back home will be provided because of "Covid protocol"... I think the sale personnel name is Robert/Bob, who is always not in the dealership, and I need to call him when he at home... Just FYI read more

Smythe Volvo is the best!! The sales process is efficient and easy, the sales people are very knowledgeable and great to work with! once you buy the car you will experience the exceptional service provided by the service team overall a fantastic local car dealership! read more

Hands down the BEST dealership I've ever worked with. Purchased a C70 for my mother in Boston for her 70th. Worked with Kristian on a great price and getting all the paperwork aligned to drive vehicle back to Boston for my mom. Couldn't be happier with the process, people and price! Thanks guys!! read more

Smythe Volvo - Car Dealers Near Me - Summit, New Jersey

We went out of our way to go to this dealership versus ones nearer to us based on a very personable sales call from an inquiry on TrueCar. Patrick was very helpful in understanding what it was we were looking for, our budget and trade situation, and made some great recommendations as well as confirmed they had inventory that fit our wishlist. He worked with us over phone and email on presales questions and financing prequalification, so going in on a Saturday with two young kids in tow would be as seamless as possible. Once at the dealership we worked directly with Ashley, the XC90 specialist on site, and she helped us not only feel at ease with the process but also enabled us to test drive the car and keep our kids entertained while we went over paperwork and finalized everything. We were in and out in under 3 hours and left with the car we wanted, at a price we were happy with. Definitely a great buying experience and one we will happily repeat when we're ready to trade our other car. read more

Smythe Volvo - Car Dealers Near Me - Summit, New Jersey

Just purchased a car from Sam Shehata at Smythe... so easy to work with and very professional. Transparency was the key to me buying and I would recommend Sam to anyone. No pressure, not salesy, and honest! read more

My experience is nearly identical to Jong-In L.'s review. I am an out of state buyer, spent $70,000 on a new car, but they have let the temporary plate and registration expire without getting it fully registered and titled in my home state. The dealer is not returning my emails or calls, has given no updates, and is entirely unhelpful. Don't trust them unless you want to buy a very expensive paperweight. read more

I just leased my first Volvo from Smythe and my salesman Patrick Ruane was extremely helpful during the process. We were in constant communication and he was very easy to get a hold of. He also got me the best deal around which is always a key factor in deciding. Patrick was always up front about everything and I had no surprises. Everyone at the dealership was very friendly and helpful. The reason I'm not giving a 5 star is because the push for maintenance coverage packages toward the end always takes away from the buying experience. This is not unique to Smythe or Volvo, every dealer in the country does it. read more

Little did I know that less than 2 months after buying my 2014 Volvo XC60 R design, T5 in silver with black leather and a moon roof and the the most awesome rims, that I would be back to assist my son in buying his first Volvo. He was doing it on his own, the second time for car a but a first for a Volvo and I was just there for support. I was beyond giddy that he was getting his first Volvo and I just got mine two months earlier! Unfortunately, about two weeks prior, he hit a deer and it did not survive. He was not hurt thankfully, but we were saddened by the death of the deer. Deborah Amster, was the saleswoman for my purchase which went smoothly, and I have no regrets, so naturally she was the first person I thought of when my son got the news his car was totaled.We needed to buy another vehicle fast from people we like and trust, so we called Smythe. We also spoke to Kevin Bergeron in finance who was a delight to work with for my car, My son made a decision in less than a week, we walked in, test drove the gorgeous 2012 Volvo S60 in silver with black leather and a moon roof. In less than two hours, he was sitting in a safe, sleek and modern beautiful vehicle. The owner said hello and I followed son home in my beauty and the rest is history. You cant go wrong going here. Everyone is friendly and they have a ton of people to help you. Salespeople everywhere and a cool garage that you can look down into so you may drool over Volvos, in all shapes and sizes.They also have another floor with classic Volvos and another with certified used Volvos. This is Volvo Heaven... Nicole Cruci read more

I purchased a vehicle from this dealership late last year. My XC90 has lived in the shop more than it has in my driveway. I must point out that (I cannot blame the service manager) as this individual did everything possible to attempt to keep up with all of the problems experienced from brakes to computer errors to everything in between. Fast forward I attempted to trade in this vehicle and I have never heard more excuses as to why I should keep it and continue dealing with the problems instead of blaming the manufacturer. I suppose I purchased a LOW MILEAGE LEMON from this dealership but I will suggest going anywhere else but there... read more

Bought a certified pre-owned Volvo, Sales person Jesus was awesome til I gave the 5 star review he begged for on dealer rater. Mike Watson was my service advisor, for the couple of things I noticed the car needed (trunk latch damaged, strand of metal damaging trunk latch even more every time I open or close trunk, and Volvo on call not working). Brought the car in worked on it... no solution, Mike told me he'd call me at the end of the business day no call, claimed to wait for a response from Volvo. Called Volvo 1800 the same week, explained they couldn't do anything on their end. Call smythe Tina gives me an appointment, for a drop off. Mike was off, so mark assisted me . Everything Tina told me about dropping my car off and leaving in a loaner and mark trying to send me up to the showroom to talk to to the sales person, no sir I am not employed by Smythe!! Over all so far this transaction has been a nightmare! read more