Bought a certified pre-owned Volvo, Sales person Jesus was awesome til I gave the 5 star review he begged for on dealer rater. Mike Watson was my service advisor, for the couple of things I noticed the car needed (trunk latch damaged, strand of metal damaging trunk latch even more every time I open or close trunk, and Volvo on call not working). Brought the car in worked on it... no solution, Mike told me he'd call me at the end of the business day no call, claimed to wait for a response from Volvo. Called Volvo 1800 the same week, explained they couldn't do anything on their end. Call smythe Tina gives me an appointment, for a drop off. Mike was off, so mark assisted me . Everything Tina told me about dropping my car off and leaving in a loaner and mark trying to send me up to the showroom to talk to to the sales person, no sir I am not employed by Smythe!! Over all so far this transaction has been a nightmare! read more

Stopped by Smythe Volvo on a weeknight to look at an XC90 for the family hauler duties and met with Kristian Henriksen. He was very informative in pointing out details of the car and almost more importantly to me, no pressure dialogue. As this was the first time I ever considered a Volvo, customer experience was at the forefront of my thoughts. We left after a quick test drive and even though we really had no set price range, my wife made the decision that the XC90 was her choice. I had a price in mind, emailed Kristian, and asked if he could meet my number. He came back so close that the difference was negligible. I appreciated his transparency and honesty throughout the process. He delivered on what was agreed and there were no surprises which is all I can ask for when purchasing a car. I'd recommend Kristian to anyone giving serious consideration to a Volvo. We're only a few days into ownership, but so far so good. read more

Best car leasing experience! I went to Smythe to inquire about leasing a new Volvo. I dealt with Eric and cannot say how easy and painless this process was! This is the 5th car I've leased, but the first time I've been at Smythe. I will not be going anywhere else again! Eric is the best. read more

I just leased a car from Smythe Volvo and could not have been more impressed. Sam Shehata was my salesman and I cannot say more about his fantastic customer service. From the time he took my call, through the sale I felt extremely comfortable. My experience in the past with buying a car was not very pleasant, but Sam showed me there is another side to getting a car. Thank you Sam and I will definitely recommend Smythe Volvo to my friends. read more

I think they make an effort but are not coached well in overall customer service. Some updating would help. The sales people are usually attentive and informed with the occasional Rodney Dangerfield. No doubt the service manager is the key guy in most dealerships as returning customers are key to their profitability. I would say that having both a used and new Volvo from Smyth the reception was always professional, but I doubted their technicians' ability to ever fix my used Volvo correctly or without the price invariably exceeding $1500. Never quite fixed. Finally, the ridiculous charge I received ($700) upon returning my leased car for "nicks and scratches" (what most dealers would say was pristine) was enough to make me go down the road to lease my new V90 sedan. They didn't even try to negotiate and lease me a new car, but focused on that $700 charge. Short term thinking, lost customer. It's a good neighborhood dealer with long term fans that needs to better understand their guests. I know they can do better. read more

Smythe Volvo used to have an excellent service department but it seems to have fallen apart over the last few of months. In that timeframe I have had my car in 3 times to solve the same problem - not a big problem - just a failed turn signal light. If they cannot fix that in 3 attempts, it really makes me wonder how good they are at diagnosing and dealing with more serious car systems (e.g. brakes). The staff just seems to be overloaded as I have had to wait repeatedly in line to speak with service representatives and, most recently, was put on hold for 10 minutes as I inquired about the status of my vehicle. And, when they finally came back on the line, I was told they would have to call me back! read more

If you want to experience a smooth vehicle purchase transaction, you have to avoid this dealer, especially if you are out of NJ buyer. I purchased CPO XC90 on 3/30/2022 for my wife as a push present for three babies, in the beginning, it looked very good and the salesperson was really helpful. At that time, I totally did not know that it will turn into a nightmare. I am pretty sure that most people know that the dealer charges a processing fee for obtaining the title and license plate, and gives a 30-day temporary license, so the buyer can drive before getting the actual license plate. It was the same to me, I got a temporary license and drove back to Maryland. After two weeks, the salesman contacted me to tell me I have to do a safety inspection from Maryland and send it to him which he never mentioned before he clearly told me that they will handle everything and he has a lot of experience to register a vehicle out of NJ. I was confused but I did it because I did not want to delay since the temporary license will be expired within two weeks. I paid the cost out of my pocket and sent it on the same day and the dealer said he will overnight ship it to me when they get the license plate. However, I am still waiting for them and my car has been parked in the garage for almost a month now since the temporary license expired. I contacted the salesperson several times regarding this issue, but only what I could hear is that he is checking. No clear answer or update. Currently, the salesperson keeps ignoring my text and call. My wife and I have to arrange the schedule to use the vehicle since we traded in one of ours, and she is really unhappy about this situation. I really don't know what they are doing right now. Keep in mind that registration of the vehicle is a very fundamental thing that dealers should know how to handle. I am seriously disappointed and suggest you check other dealers. read more

Recently bought my 2nd Volvo from Eric Kulawczyk at Smythe and both transactions have been nothing but a pleasure. There was no haggling, no typical dealer games. After giving me a great deal on my previous car he did even better this time. I did my competitive research both times and none of the other dealers were able to come even close to the numbers Eric gave me. I have already recommended friends to him and will continue to do so. read more

Exactly 5 months to the day after leasing a car from Smythe Volvo and I still have no license plates. I was told my plates were being sent out 12 days ago. When I tried to follow up about where the plates were, it took multiple emails and phone calls to get a response. I was then told they would be sent out first thing Monday (12 days after initially being told they were being sent out) and they'd send me the tracking number. That too seems to have been a lie since I still don't have a tracking number. Following up with clients and mailing out plates within a reasonable time frame shouldn't be that difficult of a task. read more

One star, preferably negative because I specifically told the finance manager which bank to run my credit through and although he did, he ran it through two other banks I did not want. I found out months after reviewing my credit report. Of course they never show you rates and pick the one that benefits them the best(profit). I did some investigating after seeing the inquiry and the one bank I wanted to run my loan through did have the best rate, but he lied and said another did so now I'm paying more than I should. You baby your credit to get an excellent score thinking you'll benefit and be rewarded, but greed wins in my case. Never will I buy another Volvo from here. read more

The best car dealership for Volvo in the tristate area Never thought I would be reviewing a car dealership, but this place deserves a mention. We just bought a XC90 and couldn't be happier with the car or the whole process from start to end. As soon as you walk in you realize that everyone is smiling and work in a happy place. This is not your typical dealership where salesmen are fighting to talk to you. The front desk person (forget his name) asked which car we are interested in and asked us to look around and said he can ask someone to come talk to us when we are ready. Brian Gagliardi was our sales consultant and he was a gem of a person. Never rushed us into anything and was so patient with out zillion questions. Brian asked us to test drive and even obliged when I asked to take the car on the freeway for a couple of miles. Through out the test drive he spoke about all the features but not in a way where you feel he is selling you the car. We were deciding between financing vs buying and he calculated the numbers and came up with the best options that would work for us. Brian gave me his personal cell phone number and asked me to text him with any questions at any time. He answered some of my questions during his off days as well as on Sundays. Again, most importantly never felt like I am being rushed into the deal. PJ is the sales manager (I think) and when you think that negotiations are done, he might come in and sweeten the deal further for you. Thank you PJ! They pretty much do all the documentation online if you ask for it so when we went in to finalize the deal, it was a couple of signatures and we were in and out in 10 mins. We asked for a specific delivery date and they very politely agreed. Ofcourse during the delivery, your car will be waiting for you in mint condition :) Honestly, I hope Smythe open up other car dealerships soon if Volvo is not your brand. For us its Smythe for life!! If you choose Smythe, ask for Brian. Thank you guys and please continue what you are doing! read more

I love my Volvo! Unfortunately, today my side mirror broke, but I pulled up without an appointment and they fixed it immediately. I was surprised they had the parts on hand. Everyone was so friendly and offered coffee and free WiFi while I waited! Definitely recommend this location! read more

I walked in today ready to close on an XC model SUV. I was accompanied by my mother and infant son and spent about 10 minutes looking at models inside the showroom. We passed the receptionist and about seven salesmen during that time, and not ONE person spoke to us. In fact, one asked the lady next to me if she was being helped, to which she replied yes, and he turned and looked down at his paperwork. Not a smile or even a hello in our direction. Sadly, we left as they seemed to not want our business. I'm not sure if it's because we're African American, but there would have been no other reason to not even be acknowledged. it's really sad as I grew up in this community and attended Kent Place just down the road. They should be ashamed, truly. read more

Thank you to Smythe Volvo for a wonderful experience! I visited the dealership in January and worked with Sam Shehata to get my new Volvo. Sam was extremely helpful, nice, knowledgeable and flexible in making sure I found the perfect car that fit my needs! I would highly recommend working with Sam and Smythe Volvo if you are looking for a Volvo. read more

Crooks. We agreed to 2 hours of service and just after that interval I noticed my car parked across street at the church for an additional hour. I said nothing until I had to pay for the service and was told it actually took 3 hours. I caught them in their lie and they refused to give me my car unless I paid the bill. I paid it and charged it back without them challenging. Bottom line is they think their customers are stupid and will prey on those who take no interest in their car's well being and cost. They don't even follow the state law of posting the hourly rate. I spoke to the owner, Flannigan, and as expected just didn't care. Good luck in securing future business from me and all my friends! read more

I bought a certified pre-owned Volvo at Smythe, and while I love the car, I think the dealer is ridiculous and I will be servicing it elsewhere. They told me that they serviced the car before I bought it (changed the oil, wipers, etc), but in fact I do not think they did. I tried to get a definitive answer from them, but they gave me all sorts of conflicting information, some of which proved to be incorrect. I spoke to someone at a different Volvo dealer and they were able to look my car up in the system using the VIN and gave me a printout of the car's service history (at all Volvo dealers). They were also able to tell me whether I had any more servicing covered through the warranty, another topic which Smythe had given me conflicting information about. Volvo's are wonderful cars, but the people at Smythe are ridiculous, luckily there are other Volvo dealers in the area. read more

The customer service staff are very nice and polite and they have an accomodating waiting area with snacks and coffee. HOWEVER, what's important is to put back my timing belt cover. I was shocked to see it was missing the following day after getting my car checked & maintenance at Smyth Volvo. I was driving to work and heard a weird noise I never heard before. I went the front of my car lifted the hood and saw the Timing Belt Cover missing. I mean it's a basic step in any car repair shop, put back the things you moved. Very upset and sad to see this happen since I had gone here a few times and enjoyed their service. I would have to say Don't Try Your Luck With Amatures, which is the kind of mechanics they have staffed here. read more

So disappointed in the service department at Smythe. Loaner cars are never available unless you reserve one months in advance. Unfortunately, you can't predict when your car is going to break down. In the past 4 months I've been at the dealership at least 5 times. Most recently, my shifter broke. They replaced it.... when I got the car back I couldn't turn it off. Not sure if anyone even tested it before returning it to me. Now on day 4 without my car or a loaner. Several months prior, my check engine light kept coming on.... three attempts later, my car was returned dirty and without any gas after the techs drove it for several days to try and solve the problem. I had originally planned to get another Volvo when I turn my car in..... but I'm having second thoughts now. Very disappointed. :( read more

I was impressed with the quality of service the service manager at the time was great. Living in PA I had no issues driving 1 hr just to have my vehicle serviced. Not sure what has happened I brought my vehicle in for service was advised I needed several major repairs In which I declined since I was only bringing it in for routine oil change. I later called to review the issues that needed repair and was advised Dina was off Mon because she worked the past Saturday ok granted I could understand a message was to be left for her to return my call on Tuesday. I wanted to ask a question unrelated to the previous repairs and requested to speak to a different advisor about my vehicle just a question about an issue and was advised someone would call me back same Day Monday still no call back. You know what do not bother calling me back I will do business elsewhere. read more

Here is my experience, I walked in this man seemed fake nice. He saw that I was a young girl with my mom and ripped us off big time. The car has costed more in repairs than it's worth. I hate the way I was treated. Even though it was 3 years ago, it still left a bad taste in my mouth. The WORST part about the salesman was that he knowingly sold the car to me with broken struts. $1,000 to repair. I will always go somewhere to buy a car. Who knows if the same man wants to sell me a car with broken belts. I don't recommend this place because clearly they don't check the cars before they put them up for sale. Update: Right after the work on the struts were done, my mom went back to show them the paperwork from our mechanic. They said there is nothing they can do and that it was our fault we bought a dangerous car. The salesman promised it passed the safety inspection, but clearly it was only an accident waiting to happen. Smythe holds me and my mom responsible for buying a dangerous car. I already talked with the owner 3 years ago and he said there's nothing he will do. Possibly because the car wasn't worth anything when sold. read more

Let me start by saying if I had the option to leave 0 stars I would. I went to Smythe Volvo for a vehicle I was interested in purchasing and from the time I walked in the door I felt I wasn't wanted there. I felt I was being discriminated against because of my appearance. I was paired with Bob Cerza and from the time we sat down he made me feel as though I could not afford and did not belong in a Volvo. Bob made indirect comments about my financial status and he did not seem interested in helping me at all. I decided I didn't want to work with Bob so I asked the manager Val Pereira if I could be paired with someone else. Val whom I approached initially walked passed me after making direct eye contact me he said he was coming to talk to me about what was going on again this is after he walked passed me. I'm assuming he thought I was leaving because I was walking towards the door. Val was not very helpful either he stated he was the manager and asked what the problem was because Bob was there for many years and he does a great job. Then in a very condescending tone Val says " What is it that you're trying to accomplish here today?" I honestly was confused by his tone and how I was being handled that I had to ask him "what is it that you want to accomplish when you come to a dealership?" My nephew who was with me was equally upset and to be honest we knew and expressed this was due to our skin color. I wish I would've recorded the entire ordeal. I'm happy I didn't get my Volvo from this dealership instead I went to Volvo in East Hanover NJ that was the best decision I made. I was so pleased with the customer service and I'm in love with my XC90 I purchased from them. Please if you are a young person of color don't waste your time going to Smythe Volvo in Summit NJ these people are super unprofessional and racist. read more

I have a very positive experience buying a Certified Pre-Owned vehicle this past weekend. Dealing with Matt Quelch was a pleasure and fairly straightforward. What struck me however was the positive attitude and friendly disposition of everyone at the dealership, People smile and said hello. The place was clear, the people professional and it was a painless transaction. I would recommend the dealership and Matt. read more

Exceptional service. I went in to have my tire repaired on my new XC40 and could not have been more pleased with the experience. From the moment I stepped into the facility, Dina Thompson greeted me with a positive attitude and was very accommodating. Offered several options, including a shuttle service back to my office, while my vehicle was being repaired. Luckily, the repair was relatively quick so the shuttle service was not necessary. Mind you, I did not even lease my XC40 at this dealership. I will be coming back here for all future maintenance of my XC40. Thank you Smythe Volvo. read more

Great experience working with Chris and Ashley! They made the car buying process effortless. Highly recommend this dealership.

Just leased a new S90 care from Smythe Volvo. I could not have asked for better service for Eric. He worked with me to get the price point I desired, and gave me a good deal. This was one of the most seamless deals I have made with a car! Thanks Eric! read more

My very first experience with a Volvo dealership was today. I have only driven high end cars my whole life but never a Volvo. But I live close to Smythe Volvo and drive by it everyday, and I have been seeing the new grey 2016 XC90 sitting outside. Today we finally decided to stop by after eating breakfast down the road to check it out because we love the new style and have put some serious thought into switching brands. Maybe finally trying a brand we've only heard about... Well we pull in and get out. We are looking over both the grey XC90 and a tan one which didn't compare to the grey model which we wanted. A person did pop out from a garage and asked if he could help us with something and we said we were just looking. He never offered his business card nor gave his name. Just walked away. Then a couple minutes later... The lights flashed on the XC90 and the doors locked. Really? We weren't opening the doors, we weren't leaning on the car, we were simply looking in the windows and looking the car over because we were thinking about actually buying that car today. Maybe odd things do happen where a car can just lock itself automatically, maybe a Volvo does. I don't know. But I turned around to look in the window and seen an older guy in a tie with his hand in the air waving something turn away from the middle of the dealership and walk the other way. Was he trying to wave a fob over our SUV which was parked next to it to lock the doors and if so why? Could it have be a coincidence? The door locked and he was there? Either way, it left a nasty taste in our mouth and we got back in our car and left. Off to another close Volvo dealership we went... Because after we seen that grey XC90 Smythe had up close, we really fell in love with it and just had to have one of our own. It was clear to me what had occurred and I didn't appreciate the feeling I left there with. read more

Easily the best Volvo dealer in the tri-state! Once you walk in they treat you like family. They don't take you around the block, they give you the best pricing straight off the bat. Eric Kulawczyk is amazing, straightforward, honest, something that is hard to find in this industry. I've done many cars with them they've given the best price every time. read more

Disappointed with the vehicle I purchased. It was a pre-certified CX90. I found the vehicle in the paper and visited this dealership despite having to drive over an hour to get there. The price was not negotiable other than a small $200. Reduction. I wanted this vehicle so I agreed up purchase it. The three star rating was due to the very poor customer service I received when I picked up the car a week later. They wanted to keep the car a week so that it can be detailed. I made that long journey back to NJ only to find the car had a cheap car wash and now even dirtier than the week before. Cost me $200 to get it detailed now another issue is that pieces of the car were found on the floor. A screw here a nut and bolt there. What the hell? Tried desperately to find a cup holder for the rear seat only to find it was sealed up with some sort of jelly or syrup! I've purchased many pre-certified volvo before. Never have had such a horrible experience. Stay clear away from this dealership!! They don't work the price and they don't inspect the vehicles properly before presenting it to the buyer. I purchased the extended warranty because I'm afraid of what other hidden problems I may bump into. In today's market with all the competition I'm sure I could've kept searching for a better place. I'll never recommend this place. Lastly it's been six weeks and I have not received my plates! Ugh read more

Worked with salesman Eric Kulawczyk. Got an excellent deal, professional service, and quick turnaround. Truly a pleasure. Will definitely be back for my next car. read more

I used them to service our car and was very pleased. Professional, polite, and decent prices.

Nice new building with plenty of repair bays. Service is always courteous and fast. I am on my 7th or 8th Volvo and Smythe has always been the' go to' dealer. They do not have that slick 'highway' sale person attitude, pretty much straight shooters. read more

I'm not one to write many reviews but I feel so strongly about the trusted, quality service and the impeccable team of people at Smythe Volvo; I want to share my experience with those who are looking for a trusted dealership since purchasing a car is a major decision. After my daughter totaled my 2011 C70 purchased at Smythe (I loved that car) I went back to Smythe because they have always done me right. I asked Robert the pre-owned sales manager to find a comparable replacement and that's what he did. Volvo had discontinued the C70 model (convertible) after 2013 so this car is hard to find since there aren't many out there. Robert purchased a 2012 with no pressure to buy. It was very close to everything my last car had plus more. Needless to say Robert did a lot of work searching and we were in communication throughout the process. Thank you Robert. Brian in sales helped with the transaction and all the details needed. I can't say enough about Brian. He is the kind of guy you feel as if you have always known. I was very comfortable dealing with him and genuinely felt that he was looking out for my best interest. He was on top of everything and we communicated via text which was an additional convenience. He even texted me after I got home with my new car to see how my drive home was and made sure I knew to reach out to him if I had any issues. If you decide to visit Smythe ask for Brian. You will be in good hands with him. I say that without reservation. There is a second reason why I returned to Smythe to purchase my second car and that is the consistent, quality service I have always received. Throughout these past years with my other C70, I have been dealing mainly with Dennis in service. He is so very knowledgeable. Anytime I had a question or issue in the past, he was always so good with explaining the mechanisms of the car and what the problem was, no matter what it was. I have always been happy with the quality, friendly service that Dennis has consistently provided. Thank you, Dennis. For this reason and because I realize my car is not a new car (although it feels that way) I had purchased the highest warranty package possible since the car was not new enough to meet the pre-owned certified status. I did this for peace of mind. I highly recommended considering this and I am confident I did the right thing because of the quality service I receive at Smythe Volvo. Thank you, Kevin in finance for guiding me though that process. All in all, as you can see from the other shining reviews that this dealership is valued and trusted. Thank you to everyone I have been dealing with including Maryanne. Having dealt with the team of people and service at Smythe Volvo for all these years, I can wholeheartedly say trusted, trusted, trusted. Thank you for all you do! read more