1 Star - Deeply Disappointed and Concerned for Safety I had a terrible experience with Audi Mendham. I purchased a brand-new vehicle that clearly had not been properly prepped for delivery. The shipping spacers were left on the car -- something that should have been caught during inspection. When I brought the car back the first time due to driving issues, I was told it was just flat tires. It wasn't until they put it on the lift that they discovered the spacers had been left in. Even after that, the car's electronics were malfunctioning. It started revving on its own at a stoplight, triggering a call from roadside assistance because it appeared I had been in an accident. That's how unsafe the situation was. I brought the car back again, and they had to bring in an engineer to address the issue -- all within the first month of ownership. Despite all of this, I've only driven the car for three days total. It has spent the rest of the time at the dealership. Now they are refusing to exchange the car, and the only "solution" they offered was to let me walk away from my $10,000 deposit in order to get into a different vehicle. That's completely unacceptable for a car that was unsafe and improperly delivered from the start. I expected more from Audi. This experience has been stressful, frightening, and extremely disappointing. read more

Service department couldn't be worse - charges for unnecessary work and won't remove charges of you skip it. Omits customer notes on warranty work, and lies about it later on. Never getting another Audi from them. Sales used to be good, but now it is limited negotiation and hard push on upsell add on like maintenance plans and tire warranties. read more

Horrible experience! My grandma got an oil change and tire rotation and they charged him over 2 grand! They should be ashamed of themselves for taking advantage of a veteran like that. read more

Audi Mendham delivered my car back to me with a broken handle on my console. I called immediately to report this, including pictures and video only to be told that they would 'get back' to me the next day. one week later, still waiting. I called the service manager two days ago and left a message...STILL WAITING! read more

I bought a brand new Audi SUV and within 48 hours it's already broken. Having a hard time fixing it. No follow up so I went into their dealership with my loaner car and they don't know what's wrong. Stay away ! read more

I had the opportunity to visit the Service Department at Audi Mendham this morning. The issue I was not a major one so I took a chance in going without having an appointment on a Monday morning. Wow! What a great experience! Nelson was an absolute pleasure!! He listened. He was genuinely interested, professional, and knowledgeable. I left with all my issues addressed and feeling appreciated. Way to deliver outstanding customer service. Thank you, Nelson! read more

Audi Mendham has the worst service re: calling back and fixing problems. My Audi S5 does not have a carplay, and it is very poor re: technical re: iphone. I have complained for 2 years that my iPhone does not sync properly with my car. Audi has not/can not fix it. I thought it might be my iPhone, but I got a new iPhone 14 Pro Max- same problem- it only syncs sometimes. No answer from Audi since 9/21. I have also had problems with turning which Audi took forever to address. We have 2 Audis & we would never buy another. read more

They have absolutely terrible service. Good luck on reaching them by phone. They over charge on unnecessary service and then charge you for services never provided. I would stay away unless you want to be scammed out of money. read more

NO response from Service Dept. Called to make a routine service appointment. Took all My information and was told a Service Dept. rep would call me back in a view minutes to schedule - I was interested in an appointment in no sooner than 5 days. Waited 24 hours - NO RESPONSE. Called a second time. Had to provide all my information AGAIN and was told someone from Service would call me shortly to schedule. It has been more than 2 DAYS since my second call and NOTHING. Not wasting my time here any longer - moving on and you should too. read more

I am updating my review after a year and a half of owning my new vehicle. I have been driving for almost ten years and never before had a flat tire. With this brand new vehicle, I have had 3 flat tires within a year and a half keeping me on the side of the road in the dark for hours. I know other people who have had audis, and many complain about getting flat tires. I always now bring up this safety concern whenever someone asks me if I like my vehicle. It is a completely unsafe situation that the managers are disregarding to help resolve. read more

Simon our car salesman was so kind and patient with us. He really took the time to show us the features of the Q7 SUV and was patient and respectful about letting my husband and I discuss our thoughts in private without being pushy. Would highly recommend this mom and pop type of dealership. Not pushy and super patient !!!! read more

Drove past 4 Audi dealerships to get here and the decision was worth it. Great experience, warm welcoming feeling the minute you arrive not the typical "dealership" drama you get. Walked in for a Q5 left purchasing an SQ5 from Lauren and Jim and can't ask for better treatment, went above and beyond to make my budget happen. Great work Lauren and Jim, thank you again you guys have a customer for life! read more

While driving to pick up kids from school, my wife slashed her Tire after she hit a pothole on the road today. I called Mendham Audi and they had one tire left. Slowly drove car there (run flat tires work even with a huge gash on the sidewall). Upon arrival, Amanda, in service, took the keys and had the vehicle in the shop within minutes. Not only did they change the tire, but they took care of the oil change since it was due. I was out of there within an hour. Excellent service. Being new to the area, and new to the Audi family, they now have a new customer! Thank you!!! read more

Awesome experience in this Audi dealer. Everyone is professional and helpful. Best experience I have had in the last 30 years thank you read more

My 2013 Audi Q5 had a major steering issue and a few minor issues as well but none of which were appearing as codes. After taking it to other mechanics who couldn't determine the issue, the Audi in Mendham knew exactly what the problem was (corrosion in the steering shaft + oil leak) and fixed it on the spot. I worked with Casey behind the desk while Bob fixed my vehicle, both of which did a stand up job and had amazing hospitality. I had no intent on bringing my car to a dealership but after my experience with these two, I'll be coming back whenever I want work to be done on my car. read more

After had my A3 4 months, & got TWO flats, I emailed Lauren to find out I didn't have a tire policy...She referred me to Mike F. who left me a message that I could get a policy...Well, left him a message, got TWO more flats, emailed Lauren, who ignored me, left ANOTHER message for Mike, who ignored me, & got new tires from Paul Miller...ALL IN ONE MONTH..after driving the same route for 22 years with 4 Beetles & NEVER had a flat...SO great service buying a car, here...but BUYER BEWARE don't expect anything after...I tweeted Audi USA & THEY are now responding to me... read more

Just wanted to take a minute to thank Audi Mendham for the help and great buying experience. It was great working with Chip and the team to quickly get a car ready for pickup. Very glad I came to this location and look forward to next one! read more

(This is a real review, unlike the swarm of obviously fake reviews.) In summary: I have owned four Audis, so I might consider myself somewhat of an experienced Audi consumer. Here's what I learned: Audi A4s with manual transmissions have brakes that occasionally fail. The bottom line is, if you think brakes are something that should function 100% of the time, don't buy an Audi and if you must, don't service it at Audi of Mendham. You would think that Audi of Mendham would be concerned about a customer driving around with brakes that occasionally do not actually stop the car no matter how hard you stomp on the pedal. In fact, the service manager tried to convince me the problem was all in my head, or that I'm a sad excuse for a female driver, or something in between. He actually said to me, "Ma'am, the good news is that it's not like your brakes have failed or anything" after a harrowing incident where I almost rear-ended a minivan. He tells me that this "brake problem" I'm having is impossible and that neither he, nor anybody else, has ever heard of it before. Uh, did you do a Google search my fine service manager friend? Because: http://www.ozaudi.com/forums/a4-s4-rs4/26167-brake-failure-problem-a4-b6.html http://www.rac.co.uk/forum/showthread.php?701-Audi-A4-Brake-Failure-Problem http://www.honestjohn.co.uk/forum/post/index.htm?t=81642 http://www.audi-sport.net/vb/a4-a4-cabriolet-s4-forum-b6-chassis/108590-a4-brakes-problem.html http://uk-audis.net/topic/3703-brake-problems-on-audi-a4-19tdi/ http://www.audifans.net/ftopict-30812-.html http://www.justanswer.com/audi/6lqgi-06-audi-a4-power-brakes-fail-pumped-3times.html http://forums.audiworld.com/showthread.php?t=2756239 And that's just the first Google search screen. But don't worry. If you decide to purchase an audi A4 and run over a pedestrian in a crosswalk because you can't stop your car in time, just refer the bereaved family to the service manager at Audi of Mendham. He can helpfully tell them that "it's not like the brakes failed or anything." read more

No further response to my emails and request for refund on unused extended warranties. What a pathetic scam. Very disappointed in this dealership. I can no longer recommend. read more

I live upstate in Poughkeepsie, NY but I found a specific car I was looking for at AUDI MENDHAM in NJ. A 2020 AUDI S5 Coupe. I called to set up a day and time to come look at the car and they held it for me with no hassles. When I came in to check it out, they had it waiting for me front and center, shiny and gleaming, filled with gas, and ready for me to take it out for a spin. Bonnie Stelletell, our AUDI Brand Specialist, handed me the keys and away I went. The car looked and performed beyond my expectations. Long story short, we made a deal that same day, I traded in my 2018 A5 and drove home in the car of my dreams. I could not be happier with the attention, courtesy, professionalism and caring I received throughout the entire experience from Bonnie, Jim Vargo and Mike in finance. They are the most accommodating and genuinely caring dealership I have ever dealt with and this is my 3rd AUDI purchase. I will definitely drive the 2 hours if ever I decide to trade in or re-lease my next new AUDI. AUDI MENHAM is so worth the trip. Their sales staff is extraordinary and they have the most beautiful cars to choose from in their showroom. And they will work with you to make your deal happen so you can drive away with confidence that you made the right decision. I miss them already! AUDI MENDHAM FOREVER! read more

We have had 4 Audis from 2 different dealers, 3 different sales people- Jim in sales is a wonderful person, very helpful and very low key/not hard sell. He took such good care of us- Had gone to closer dealership and was far less personal, and the service/attitude was horrible. We would highly rec Mendham, and Jim in particular and steer away from DCH. read more

This is a detailed, real review unlike these other fake reviews. Went to this Audi dealership because I lost trust of the dealership nearest me. Back story: owned 2 audis, I usually do my repairs myself because I don't trust other people. But with this issue, I didn't trust myself. I know it sounds simple but I need battery replacement. I wanted to do it myself as I bought a brand new battery already. But was worried about the coding and lost of memory. Didn't want my radio to go into safe mode and what not. Anyways, scheduled an appointment. $145 for the battery replacement labor (bought battery already). Came in, greeted service supervisor? Gave keys and waited, everything normal so far. Got bored, walked around the small dealership, place looks like a house, smallest dealership I've ever seen. Looks like a used lot to be honest. Anyways, it's been 30 mins from when I sat down the lounge area after I handed my keys over. As I walked behind the stealership, I saw my car still at the same spot as I have left it! I sat outside in the back wondering when they'll get to work. Finally an employee saw me and drove my car in their garage. 30 minutes later they were finished. The supervisor told me "since you're car is so clean, we're not going to do the courtesy car wash because it might ruin it". In my head, I was like whatever, I always wash my own car anyways and knew car wash places will scratch your paint and reuse same brushes and towels. I replied to the supervisor ok and was confused a bit. Maybe because they take customers' audis to local car wash place? The supervisor there knew I had an eye on my Audi the whole time. The small dealership definitely can't house multiple audis to their repair garage and also have a car wash system. That place is so small. But anyways, didn't want to argue with the supervisor about the 30 min job for the 1hr labor. Not sure if they even coded my new battery in via vcds/vagcom. I feel ripped off. My .02¢ read more

On my way home from hiking, I got a flat on 287 near Basking Ridge. Got the spare on and headed straight to this dealership without having any prior relationship at all. (I prefer to go to Audi for everything, even to fix a flat. They treat you extremely well and make sure everything is completed to Audi standards.) This dealership in particular was extremely well run. I pulled in, asked for help getting a patch and the lights reset and within an hour I was on my way. Wish they were closer to my home in Metuchen. I'd definitely use them for services. Outstanding job and exactly what Audi represents. read more

Called 5 different Audi service departments to ask pricing and details for some work that needed to be done to my newly purchased (used) vehicle. Audi of Mendham were the only ones who were nice and pleasant on the phone. They were informative and helpful. Every time I call they are polite and friendly. Their loaner cars are always immaculate, their lounge comfy. It's a small dealership and not really convenient to me, but I will keep going back as they are so nice to work with. I sincerely hope the management at the dealership and staff in service read these reviews and know how their excellent attitude makes a difference to customers and encourages us to return. read more

I certainly would not recommend there warranty service and aftercare and customer service. They refused to do a warranty job on my 2016 Audi after initially stating it wasn't in warranty, it was in warranty, they even got that wrong, but I think they did back track on that after being confronted. After stating that I did not agree with there reasons, for not doing my warranty work, I stated that " but your Audi and your not even trying to help me" the response from the service manager was "we're not Audi we're Mendham Audi, we're just a dealership" he then gave me the number for Audi USA customer service and told me to take it up with them. I did and they were awesome! Very helpful. The agent booked me in to Paul Miller Audi, In Parsipanny NJ. Talk about night and day, Paul Miller Audi we're fantastic and way more professional & courteous and what a great facility and team. To cut a long story short they vehicle fixed my vehicle under warranty and gave me a courtesy car for two days. I will never darken the door step of Mendham Audi again, I should of gone straight to Paul Miller Audi as my many friends had suggested but I thought I'd try my door step Audi Dealer. I certainly know where I will not be buying my next Audi from and where I will not be getting my companies leased Audis from, Ill be using Paul Miller Audi! Resident. Chester NJ read more

The very best!! I can not say enough about the expertise we experienced at Audi! Lauren ( our rep ). So perfect. No pressure. Such knowledge. Such charm. We rave about our car to everyone!!! read more

I purchased a certified pre owned 2014 S4 from Audi Mendham and had a great experience from start to finish. My sales associate Ray Wilner did a great job and the process was very easy. Good fair price and they paid attention to the details. Thanks again. read more

I came in for service. They did not have a record of my appointment. I was not upset. It happens. However, when you start being rude and show me your attitude and frustration, talking to me with your back towards my face... Wow. No manners whatsoever. I am very disappointed. Especially with the service manager Ted. Next time, go with Mercedes in Morristowm. Their customer service is amazing. read more

There's a reason why Audi Mendham has repeat customers and extreme customer loyalty. They Own two locations (Bridgewater & Mendham) and honestly you can't go wrong going to either dealership. The sales people there care about you as a person, you're not just a number or a business goal. They will do what it takes to get you the car you want for the price you want. I read a review below that stated " Mendham are inexperienced and don't have knowledge about products" or something..It's very interesting that they said that considering a select few from Mendham have worked for the company for over 15 years and drive the product themselves... Clearly, they are doing something right and EVERY single one of their customers have been extremely satisfied currently and throughout many years. read more

Just got another car from Jim Foster. He is extremely helpful and truly like no other car salesman I've ever dealt with. Everyone at the dealership is a pleasure to deal with as well. Audi of Mendham is a great place to get a car. read more

I had my car service here a couple of weeks ago and had a wonderful experience. The service team is very knowledgable and thorough. They explained how they were going to fix the issue and were very accommodating. I highly recommend this dealership. read more

I purchased a new Audi at Audi of Mendham. My salesperson, Lauren Sauccone, was exceptional. I Always expect "the hard sell" when dealing with car salespeople but with Lauren's experience and patience she was able to walk me through all my questions until I was comfortable with the car that made sense for me. Every part of the process Lauren made easy. The next time I need a car I will definitely go to Audi of Mendham and ask for her. read more

Great car buying experience ever. Worked with Lauren S. and finance guy was Chris. If you're in the market for an Audi, this is the place to go. So far, loving the car and best part yet got to drive it in the snow today and worked just as advertised. Thank you! read more

Had a great buying experience with Sales Associate Tom O'Brien. Test drove a used Lincoln MKZ in pristine condition. Tom was knowledgable about the vehicle and took the time to explain to my wife and me its many features. A pressure-free experience. read more

Audi Mendham and the professionals that work there are fantastic! I service my A4 at this dealership and have always been thoroughly impressed with the customer service, attention to detail and professionalism. Additionally, my father purchased an A8 from Audi Mendham and the salesperson he worked with was incredibly experienced, knowledgeable and committed to his overall satisfaction. I highly recommend this dealership for all of your service and sales needs. read more

I just purchased a 2017 Audi Q5 from Audi Mendham. This was one of the best buying experiences I have ever had. Lauren Saccone is on top of her game as a sales person. She spent time with me and my partner discussing vehicles and features and allowed me to take a test drive for as long as I wanted to. She got me great money for my trade and paid attention to what I wanted. This was truly a NO PRESSURE sale and I would recommend Lauren and Audi Mendham to every one I know. read more

Tom O'Brien was a pleasure and was so easy to work with. He streamlined the entire process of purchasing my new vehicle, and even walked me through setting up the "gadgets" in the car. This is my third Audi purchasing at Audi Mendham, so that says they are doing everything right to get my business so many times! read more

Very poor customer service to the point of being rude. The manager didn't even stand up and apologize when I raised an issue with a salesman. I would not recommend buying a car or having your car serviced here. read more

If I could I would give them zero stars. The sales people are inexperienced and know nothing about the cars, and service department don't know much more then the sales team. read more

Just got a brand new Audi Q3 and I love it! Special thank you to Jim for making the process go so smoothly and for going the extra mile to make sure I got exactly what I wanted! read more