The Positives definitely outweigh the Negatives over here at the Rockaway Advance Auto Parts Store…read morewhich has gotta be hands down one of the best Auto Parts Stores in this area. They usually have whatever it is I'm looking for in-stock and readily available or they can get it to me next-day so that's pretty cool. Plus Counter Associates here are all very helpful and knowledgeable and that goes a long way especially for one of these chain type stores. Their local competitors employ some of the most lackadaisical folks you're ever gonna come in unfortunate contact with so I definitely do appreciate the Counter Service here.   You're also gonna find decent prices on most items in this Store including Motor Oil, Fluids, Windshield Wipers, Car Mats, Tools, Steering Wheel Covers, Trim Kits, and Seat Covers.   The store has it's own dedicated parking lot and it's located right off of Route 46 East. Come And Get Your Car Parts On!!

The employees have a very unfriendly attitude…read more They rolled their eyes when they heard I wanted to take advantage of the free battery installation and testing mentioned on the website when I purchased the battery. After making me wait for about 20 minutes, they finally bothered to bring the cart to my car, only to tell me that they could not do it because a bolt was under a plastic cover (side note, that bolt is easily accessible). I must mention again that the AAP website I used to buy the battery is clearly stating that the battery replacement and testing is available, for free, for my type of car (2011 Toyota RAV4). After filing an official complaint with the corporate customer service, the store manager called me, only to treat me worse than his employee. He was obnoxious, telling me that I am wrong, sarcastically congratulating me for being able to change the battery by myself (after making an unnecessary trip back home and another trip to the store to bring back the old battery, of course). He was constantly talking over me and cut the conversation short, refusing to admit that they are misleading customers with false advertisement, for services they are unwilling to provide, No surprise the employees are so unfriendly: shadow of the leader. Avoid this store.

Stopped by for two window wipers. Walked in store, got helped right away. Nice guy rang me up and…read morereplaced them for me. I was in and out in 5 minutes. Highly recommend this place!!!

Came in for windshield wipers. The guys working here were extremely helpful and even changed them…read moreout for me. It's hard to get good service... I will be back!

Came here to return and pickup 3 separate orders. First, the rep at the counter asked if i had a…read morereceipt which I had trouble pulling up since the cell service was so bad. Instead of assisting me with my 3 pickup orders, he dismissed me, told me to stand by the door, and helped the next customer. My phone still would not load so never mind and I went back to the counter to just pickup my orders. Another rep assisted me but the store never set aside my 3rd order so they had trouble finding it and had to pull it from the shelf. They also gave me the wrong oil drain pan. Then at checkout, there were printer problems of course. After loading my car, my app finally loaded so I went to back to do my return. They told me since I purchased at another location they couldn't do my return. Called Advanced Auto Parts Customer Service after leaving very frustrated and they told me the store was wrong and that I should've been able to return. Overall horrible customer service experience, dismissive, had attitude, not knowledgable.

Advance Auto is one of the better car parts stores that you're gonna find around. Now that's not a…read morecredit to them as much as it is an indication that the other options to choose from around here totally suck. This store has a pretty decent group of counter Associates who always seem to be willing to be gamefully employed. They usually do a good job of finding the necessary Auto parts needed to complete most of My projects. Prices at this store are comparable to all the other chain stores and shelves are usually well stocked.

Politi's Car Quest is without question the Best auto parts store in the East Hanover area. They…read morealways stock a Huge selection of quality car parts for any job no matter how large or small. Totally Great and knowledgeable sales counter staff that always finds whatever I need for my trucks. They also have a machine shop on site for resurfacing rotors and alike. I Highly Recommend Politi's Car Quest.

I need wiper blades and a new scraper today due to the ice storm. Politi's is great! The counter…read moreman was friendly and helpful. He showed me how to change my blades so I could continue driving in the snowy weather. I would recommend them since the counter people are very knowledgable and helpful.

Always helpful and pleasant over the phone or in the shop -- almost like going to a friend. They…read moreare in the neighborhood -- very convenient.

Got exactly what I needed. Thank you. Appreciate not using Amazon. It's a pleasure to shop at a…read morelocal business.

Ordered a car battery online for same day pickup- kept checking status all day and finally called…read morejust before closing after checking other local stores online- found better prices. When I went to cancel my order they hung up the phone- I called back to make sure I got an email confirmation and was told it was sent and that I don't know anything about email ( I know all about spam folders ) and was told not to call back- just a bunch of jerks- will never buy from them- found a battery for $40 less locally too

Payless is Painless. Really solid Auto parts store here in Dover for foreign or domestic cars…read more You'll find a very knowledgeable and helpful staff here. This place is definitely one of the better parts store around and unlike the other chain stores Payless actually helps you to get what you need to keep your vehicle running. I find that the local A.Z. store is lacking and couldn't or wouldn't be able to help me locate even the simplest of Auto parts. This is not the case here at Payless. Street parking is difficult but they do provide their own parking lot to the left of the store. They are open 6 days a week.

Skip the old reviews. I bought 2 batteries from them, they honored the online coupon price, took…read morethe cores, and had the batteries available within 2 hours. No oversell, no hassle. They even helped put them in my car because I was installing them myself. Parking is still a problem, but that is all.

The store is under new Management. They are a lot friendlier. They will do small jobs like replace…read morebatteries and brakes.

In all the times I've been here, the staff has generally fallen into one of these categories:…read more a) Obnoxious, arrogant, "I totally know more than you about whatever you are trying to do/talking about" b) Lazy, apathetic, "You want me to actually look something up for you?" c) Both A and B. I will only ever go here as a last resort, when other places are out of the part I need. I can't stand the majority of the employees here, as they have some bizarre sense of superiority over those who need help--yeah, you clearly are doing well for yourself working part time in an auto parts store.

I went in looking for a break light and how to install it seems easy enough. I asked for help and…read morethey are not able to come out and install it. So I asked can you tell me how to install it and I will do it myself I was told to google it. I saw on the wall a poster for free lend a tool. So I asked how that worked the worker didn't know the policy and asked another guy. He then showed me a catalog of tools that can be used for the lend a tool. So I asked will I need any of these tools to install this. I was told again to google it. How can you work at auto zone with no auto knowledge